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Business Profile

Energy Management Consultant

American Power & Gas, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for American Power & Gas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Power & Gas, LLC has 2 locations, listed below.

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    Customer Review Ratings

    4.1

    Average of 312 Customer Reviews

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    Review Details

    • Robin H

      Date: 07/15/2025

      **** n was helpful and it didn't take to long

    • Christine F

      Date: 07/14/2025

      I enrolled two different times through www.papowerswitch.com. Once in 2024 and once in 2025. Both times I chose "Fixed Rate" as well as multiple other filters, including: No Cancellation Fee No Enrollment Fee No Monthly Fee Not an Introductory Price. Both times after I received the "Customer Disclosure Statement" from American Power & Gas, I had been enrolled in Variable Rate & Introductory Rate. What you choose on the PaPowerswitch site and then the program you are enrolled in through American Power & Gas, are two different programs. When I called to let the A. P. & G. know that I had not chosen a variable rate the customer service rep. argued with me and continued speaking over me. When I tried to explain that there was a discrepancy between the two sites, the woman would not allow me to speak. I finally had to hang up because she would not lower her voice and continued to be very disrespectful.

    • Brittany T

      Date: 07/14/2025

      Awful company to deal with. Their rate went from 11 cents per kilowatt in June to 17 in July. I got hit with an electric bill of over $360. I understand incremental increases on a variable rate, but 6 cents overnight is a joke. No other provider incurred an increase either, so there's no excuse. When I called to cancel, one of their salesmen berated me on the phone and kept trying to argue with me over canceling the service. He was rude, nasty, and I can't believe the company condones that kind of behavior. It's been almost a week, and they still haven't removed me from their service as I requested, so I'm getting charged by the day at a rate I did not agree to. Never again will I do business with this company. CROOKS!

    • Susan S

      Date: 07/09/2025

      I spoke with John N *****. This rep was fantastic. He answered all my questions and extremely knowledgeable. If I ever have to call back in I hope I get to speak to him.




    • Chris S

      Date: 07/09/2025

      ****** was helpful, informative and knowledgeable She is a great asset to your company

    • Greta G

      Date: 07/08/2025

      ******** B helped me immensely today. I have so frustrated with trying to figure out my rebate. She guided me and kept me on the phone to make sure everything worked. She's a lifesaver. You have an awesome employee!!***** ******

    • BECKY D

      Date: 07/01/2025

      Brian C. xxxxx is the best!! He was so helpful in understanding how your company works and very respectful too!! He signed me up today and I can’t wait for your great service!!
      Thank you!
      ******* ****** 

    • Ken C

      Date: 06/30/2025

      Haven't had them long, but I have found their customer service to be great! I had to call in for a problem I had when signing up...******* did a fantastic job of understanding my issue, working to find the best solution, and then implementing that solution for me! Hopefully the product (price of energy/gas) stays as good as the service is...if it does I will be staying to a long time!

    • Anthony P

      Date: 06/26/2025

      After signing up with them, I began receiving high pressure sales calls, to push deals, using language focused on creating fear surrounding political and economic concerns. The gas and electric products are fine, and Pennsylvania policies and laws ensure that I am getting what I asked for and what they agreed to. But their sales department is unnecessarily aggressive. I haven't even been using them as a supplier for a week and I'm getting these calls. I'm extremely displeased with customer service. And if I get another high pressure call like I've gotten twice so far, I'm certainly going to change providers. But I did ask them to put me on their do not call list and hope that I don't hear from their sales department again.

    • John M

      Date: 06/25/2025

      **** *. was very helpful, competent and patient. He help me solve my issue quickly and effectively.

    American Power & Gas, LLC is BBB Accredited.

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