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Business Profile

Tech Support

Devine Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

This profile includes complaints for Devine Mart's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Devine Mart has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Devine Mart

      11104 PO Box St Petersburg, FL 33733

    • Devine Mart

      PO Box 11104 Saint Petersburg, FL 33733-1104

    • Devine Mart

      3135 1st Ave N Unit 11104 Saint Petersburg, FL 33733-9246

    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 2021, I was working on my computer and a warning sign popped up saying my computer was at risk and to not do any work on it until I called this number. Long story short, I was stupid, and finally figured out this was fraud. I have sent them 2 checks in the amount of $8300.00. Now, I am receiving THREATENING messages that if I do not send them a check for $6100.00 then they are going to withdraw $17,000.00 out of my account. They did not do ANYTHING to fix my computer, and oh my god, the names they use to represent themselves. These people prey on older, retired people which we are!! We live on Social Security. I think this is a horrible way to treat people, and all of their scare tactics, I am ************* over this, and I wish they would just stop!!!

      Business Response

      Date: 10/14/2022

      Dear BBB

       

      Thank you for your email.

       

      Complaint

      *********************** 18042015(57744668)

       

       

      Thank you for writing about the problem that The customer have been experiencing with our company. We believe we can easily resolve the matter.

       

      Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that *** exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

       

      In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he she will be not be receiving any more calls from our side.

      Once again, please accept our sincere apologies.

       

      We sincerely apologize for any inconvenience *** have caused to the customer.

       

       

      Best regards,

      *********************

      Customer Service Manager

      Business Response

      Date: 10/14/2022

      Dear BBB

       

      Thank you for your email.

       

      Complaint

      *********************** 18042015(57744668)

       

       

      Thank you for writing about the problem that The customer have been experiencing with our company. We believe we can easily resolve the matter.

       

      Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that *** exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

       

      In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he she will be not be receiving any more calls from our side.

      Once again, please accept our sincere apologies.

       

      We sincerely apologize for any inconvenience *** have caused to the customer.

       

       

      Best regards,

      *********************

      Customer Service Manager

      Customer Answer

      Date: 10/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tech services from this company in early August. The cost for one year was $599.USD. The cheque cleared my bank on Aug 16 2022. I since received a call tha the tech company had gone out of business and they were going to give me a refund. This turned into a refund scam as they pretended to give me to much money and wanted me to purchase gift cards. Of course I had heard of this scam and di not buy the cards. I did not receive my monetback and now I have no tech support.

      Business Response

      Date: 10/17/2022

      Dear BBB

      Thank you for your email.

      Thank you for writing about the problem that The customer have been experiencing with our company.
      .We believe we can easily resolve the matter.

      Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that *** exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

      In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he she will be not be receving any more calls from our side.
      Once again, please accept our sincere apologies.

      We sincerely apologize for any inconvenience *** have caused to the customer.


      Best regards,
      *********************
      Customer Service Manager

      Customer Answer

      Date: 10/17/2022

       
      Complaint: 17920282

      I am rejecting this response because:
      I want a refund of $599 as I have received no services
      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/08/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A person phoned me after I was hacked on my computer trying to sell me a protection plan for my computer. After phoning Apple Security I was informed of the scam and how it works. This company went through another person representing themselves as Apple Security. My computer now has been corrupted and requires a significant amount of work, or I may need to purchase a new computer.

      Business Response

      Date: 10/14/2022

      Dear BBB

       

      Thank you for your email.

       

      Complaint -

      **********************

      17934311(56993209)

       

       

      Thank you for writing about the problem that The customer have been experiencing with our company. We believe we can easily resolve the matter.

       

      Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that *** exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

       

      In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he she will be not be receiving any more calls from our side.

      Once again, please accept our sincere apologies.

       

      We sincerely apologize for any inconvenience *** have caused to the customer.

       

       

      Best regards,

      *********************

      Customer Service Manager

      Customer Answer

      Date: 10/16/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********************

    • Initial Complaint

      Date:06/20/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My computer had been hacked and it came up on the computer to call them for protection. I called and purchased the protection for 300 dollars. This was in January. They called me yesterday and asked if I wanted to renew the protection or purchase a package for lifetime protection for 4500. I said no, I just purchased a new computer and I received a protection package from them. Tiffany J. said that she was in charge of my case and that I owed 2500 and I would have to mail that to her immediately or she was going to take money out of my account. i would have to mail them a check and have it tracked. She badgered me and I said that I was never informed about this extra charge and did not know who I spoke to previously. I was very intimidated and said I would get this to them but the more I thought about this, I felt like I was being scammed.

      Business Response

      Date: 07/14/2022

      Business Response /* (1000, 5, 2022/06/27) */ Dear BBB Thank you for your email. Thank you for writing about the problem that The customer have been experiencing with our company. .We believe we can easily resolve the matter. Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels. In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he will be not receving any more calls from our side. Once again, please accept our sincere apologies. We sincerely apologize for any inconvenience may have caused to the customer. Best regards, Tony w. Customer Service Manager

    Devine Mart is NOT a BBB Accredited Business.

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