We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Marketing

Apex Media Solutions, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 98 total complaints in the last 3 years.
  • 90 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I are co-owners of a small business. We both receive calls multiple times a week from Apex Media Solutions ****************************** most recently this morning just after 7am.EVERY TIME we ask to be removed from their call list, and nothing has changed.I want both my number (provided) and my husband's number (same digits as mine except last four xxx-xxx-9130) removed from their call list.

    Business Response

    Date: 03/18/2025

    Upon review, we were unable to locate the contact in our system.This contact information was submitted to our IT department for preventative measures and any contact has been blocked moving forward. Due to the nature of this complaint and review of the information we wish for the complaint to be closed or removed. 

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They contacted me telling me they were providing a service to help my online presence. That they would correct all errors and help me to appear in not only voice searches but ****** searches as well. Since December of ************************************************************** worse shape then when they started. Things are not fixed and i am not appearing in searches. They are incredibly difficult to get a hold of. I have left multiple messages no one calls me back. I send emails about the service and it takes weeks to hear back and even then the questions i ask will be avoided. There are multiple complaints about this company being difficult and not doing what they say.

    Business Response

    Date: 03/13/2025

    We will be in touch with Ms. ******** and conduct a review of her account with us in order to resolve this matter swiftly. 

    Customer Answer

    Date: 03/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and they have made the situation better for me.  

    Sincerely,

    ********* ********

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This "business" has cold-called me repeatedly over the last few days. As in, upwards of 10 times in 48 hours. It's ridiculous. Every single time I've told them not to contact me again, and every time it has been ignored. My next step is notifying the ***.

    Business Response

    Date: 03/10/2025

    Due to the nature of the complaint we are in communication with our IT department to block any future contact to the provided telephone number. 

    Customer Answer

    Date: 03/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to call us through a variety of rotating numbers (so they can avoid call-blocking software) offering some kind of scam service called 'voice authorization department'. I've requested numerous times to be removed from their call list, but they just keep calling over and over - today they called from **************, yesterday it was **************, the day before **************.At this point, it has become harassment. I've already contacted my state attorney general's office; If they don't stop, I'm going to sue (a class action would be appropriate).

    Business Response

    Date: 03/10/2025

    We were unable to locate contact information for this contact within our system. As a precaution we have forwarded this information to our IT department requesting that any contact form for this client is removed. At this time due to the resolution in place and no future contact being made we wish for this complaint to be closed and consider it resolved. Please provide any other additional telephone number that is being contacted as this one was not contacted by us. 

    Customer Answer

    Date: 03/10/2025

     
    Complaint: 23034008

    I am rejecting this response because:

    The company suggests they have never made any calls to my number *************), which is simply not supported by the evidence. Considering the nature of this company, this is not unexpected.

    Nevertheless, their removal of my number from their system is the first step in the right direction, but their lack of contrition and oddly-phrased response suggests their response to the complaint is a boilerplate and not a genuine response.

    Sincerely,

    ***** *******

    Business Response

    Date: 03/10/2025

    Please see attached and confirm if the ************** is the telephone number receiving calls. There are no further actions we can take on this end aside from blocking any future contact with provided telephone number. We are unsure what request is being made regarding this complaint. 

    Customer Answer

    Date: 03/10/2025

     
    Complaint: 23034008

    I am rejecting this response because:

    The screenshots are incomplete and offer no validation of what calls were made outbound from the numbers I provided in the complaint.

    The business has not disputed they own/operate the following numbers:  

    ************

    ************

    ************

    If the business does NOT own/operate those numbers, submit a statement to that effect and the complainant can review the complaint accordingly.

    Sincerely,


    ***** *******

  • Initial Complaint

    Date:03/06/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Daily pressured sales calls using local phone numbers attempting to coerce me into signing up for a service, when you decline they harass daily with different phone numbers, this is borderline criminal and by far the most unprofessional way to get sales that I can personally think of. Every time I am called it wastes time I could use for other things. Calling multiple times a day, saying they can't put me on a do not call list and they'll just be calling again. The call centers they use to outsource business to doesnt even know what the company does, only the script they're given

    Business Response

    Date: 03/10/2025

    We were unable to locate contact information for Mr. ****** within our system. As a precaution we have forwarded this information to our IT department requesting that any contact form for this client is removed. At this time due to the resolution in place and no future contact being made we wish for this complaint to be closed and consider it resolved. 

    Customer Answer

    Date: 03/10/2025

     
    Complaint: 23029570

    I am rejecting this response because: i received a call just yesterday from another call center.

    Sincerely,

    ****** ******

    Business Response

    Date: 03/10/2025

    As outlined the telephone number has been blocked by our IT department which would then show us if calls are still being received it concludes it is not our company contacting. 

    Business Response

    Date: 03/10/2025

    Please confirm the telephone number that is being contacted if it is not the one on file with this complaint. The only interactions that have been found are inbound calls to our customer service line no outbound history. 

    Customer Answer

    Date: 03/11/2025

     
    Complaint: 23029570

    I am rejecting this response because:
    Both me and my wifes phones have been contacted by your call center that uses spoofed phone numbers as to attempt to scam people into paying for services such as voice activation. I have done extensive research on the subject and it is embarrassing for a company to go to these lengths to defraud small businesses.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:03/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apex Media was contracted by *************** in the summer of 2024. Since then, ********** has paid over $8,000 to Apex for social media and ****** Business promotion. However, we have experienced two account managers, neither of whom has made any progress in boosting our business or online presence as promised. We have been unable to reach anyone at Apex Media by email or phone. Despite this lack of communication and results, they continue to bill us $199 per month for their services.

    Business Response

    Date: 03/06/2025

    To whom it may concern, 

    Upper management attempted to make contact due to an email being sent over to us on March 3rd, 2025 with a refund request. We attempted contact following the email. As of March 5th, 2025 a dispute notice came in so we are in a position where our hands are tied with providing a resolution. We are sad to say that this action was taken prior to any contact with upper management and it has prevented us from being able to provide a resolution. We will continue to try to make contact in order to have discussion regarding this complaint but, due to the nature of the circumstances we wish to close this complaint as we were prevented from being able to even offer a resolution due to the dispute. 

     

    Customer Answer

    Date: 03/06/2025

     
    Better Business Bureau:

    Apex Media has closed the account as of 3/5/25.  Please consider this case resolved. 

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They do cold calling and do a bait-and-switch on their initial offers and services regarding voice optimizing online search for your business charge is ****** for the year $20mo., they set up a onboarding call for your voice optimization, and then tell you to setup to pay an additional $500 and additional monthly fees to get voice optimization to work, if you do not pay for the additional search engines, the voice search setup does nothing. I asked for cancellation of all products and they say they will not refund any of the initial amount I paid, because they have already setup.They can not give proof of setup, asked for cancellation at my onboarding appointment. Checked Siri to see if it would search my name and nothing would come up. The agent ******* ******* selling the second product was very rude and condescending basically started yelling at me and telling me I got what I paid for. The cancellation department called me back and she played the policy game and refused to refund. Saying they had already completed setup even though it doesn't work and can't prove setup.

    Business Response

    Date: 03/03/2025

    We are happy to say that we were able to amicably resolve this complaint with ********. All recorded calls will be reviewed and addressed for adherence to our policies and expectations of customer service. Each representative is held accountable for our standards. We wish for this complaint to be closed.   

  • Initial Complaint

    Date:02/26/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on febuary 19th contacted by apex media solutions llc about voice search platform i was not on. when im fact i was. apex media solutions llc is not accredited but their parent company is. then i was manipulated signing a 12 month contract for them to do my media backlinks seo and what ever else is involved. showed a screen shot of what my visibility online is and minipulated me into signining up with them. i asked for my money back at their on boarding call and told me since i signed the contract theyt would not but release me from contract and stealing my money

    Business Response

    Date: 03/25/2025

    Good morning, 

     

    To whom it may concern upon review Mr. ******* is not an active or former client of Media Whiz. ******* has never been enrolled into any of our packages. As outlined in his complaint he is referencing a different company.

    Business Response

    Date: 04/01/2025

    This account has been terminated successfully as of February 2025. We spoke with Mr. ******* and will be in direct contact to resolve this matter swiftly.

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My last communication with them was to cancel the service 12/4/23 They stopped sending any invoices, or communications. ZERO emails.They continued to help themselves to the monthly service fees though. When confronted 2/26/25 they claimed they "repeatedly" called a phone number thats been disconnected for a year.When they could not reach me via phone did they reach out via email?No. Not an appointment scheduled via email which had been done prior to 12/4/23 Straght up scam. Took $3000 after cancelation.

    Business Response

    Date: 02/26/2025

    There were numerous interactions recently regarding this matter. Two separate customer supervisors spoke with this client and were unable to come to an amicable resolution. Prior to this complaint being made the account was further escalated to head of operations. Multiple attempts to reach ***** have occurred with no success as of today 2/26/2025. We are willing and open to a swift resolution in order to address these concerns and wish for a call back to be placed to our head of operations. As we are already actively trying to resolve this matter and have made it clear we intend to do so we wish for this complaint to be closed.

  • Initial Complaint

    Date:02/22/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec 23, 2024 I recieved an unsolicited call from Apex Media. They convinced me a spend of $219.98 would help me get active leads from voice searches and THEY WOULD HELP ME GET ****** VERIFIED. I explained how I had tried 3 times in the past to get verified and they assured me they had staff to do this for me. Three months later, many emails back and forth and I am still not ****** verified.Part 2 of the complaint was that I was to spend $249 PER MONTH on a month to month basis for a "dashboard" monthly managment fee. That was charged Dec 24, 2024 and again on Jan 24, 2025. I need no dashboard when I am not listed. So no management is required thereby voiding the monthly ************** as a small one person business, I spent $718 for what has amounted to no NOTHING. That equates to about 1 months revenue.

    Business Response

    Date: 02/24/2025

    We will flag this account for review and touch base with ***** to resolve this matter swiftly.

     

    Customer Answer

    Date: 02/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is barely satisfactory to me.

    Sincerely,

    ***** ********

Apex Media Solutions, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.