Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving a call from Alex *********************** I was informed that other like businesses in my area were with them and had great results. After paying the initial fee I had a zoom meeting with an account manager . Who just showed me a screen of graphs, asked if the company name and info was correct and then said thats all and hung up. I have tried numerous times to call her back, with no response. I now have been inundated with calls (3-5 a day) from this same company telling me I need to sign up? This has scam written all over it!!!! I want my money back

  Business Response

  Date: 12/03/2024

  To whom it may concern, 

  We are in active communication with ***** and will continue to work directly with her regarding the concerns she brought to our attention. Per our latest conversation she is staying on board with the service. We wish to close this complaint.  

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22579099
  
  I am rejecting this response because:

  Apex Medias response is very vague and doesnt provide a timeline or suggestion on their intentions. I would prefer to keep this open until a tangible outcome is reached. I am open to hearing what they have to say but this company isnt consistent on who I am talking to and they have zero evidence of doing anything positive for my business. 

  
  Sincerely,
  
  ***** ******

  and not offered any effort to cancel the account or even offer a refund for products that were unsatisfactory.

  Business Response

  Date: 11/21/2024

  To whom it may concern, 

  The account manager assigned to Mr. ****** had flagged the account for management review. We will be attempting communication until we are able to resolve this matter amicably. 

   

  Business Response

  Date: 11/25/2024

  I am personally assisting with this case. I have opened up a case with our billing department due to the concerns with the purchase of a website. I will be in direct communication with Mr. ****** moving forward regarding the open complaint and we wish to have a resolution in place this week. 

  Regards,

   

  ********* ******

  Director of Customer Service

  ************

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22579099
  
  I am rejecting this response because:

  They assigned a case manager who was supposed to look into the situation and has not provided feedback back during the assigned imposed deadline. When asked received a vague response. This is typically of this business. Happy to take money from a client, but when asked to refund money based on deceptive practices and poor quality of work find ways not to make a paying customer whole. I even softened my stance and just asked for a partial refund accepting a loss but even then They are unwilling to take care of a customer. This company isnt honest or reliable. More people need to understand the level of dishonesty they have towards customers. Im just trying to run a small business as a 100% Disabled Veteran and now they have robbed me of trust and the belief companies cared about people over deceptive practices.

  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 12/16/2024

  This complaint should not be closed until the company actually follows through with their promises. They stated that they would refund part of the money I gave them only for them to go back on that agreement after you closed this complaint. I would like to keep those complaint open because this company is dishonest and not following through with their promises. 

  Business Response

  Date: 01/13/2025

  To whom it may concern, 

  I know the complaint was closed due to no response but, we wanted to advise that this complaint was closed amicably with *** ******. 

• Initial Complaint

  Date:11/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22575503
  
  I am rejecting this response because: It is filled with inaccuracy. It as if Ms ****** manuractured her opinion. She only came on the scene after my copalints were filed with my bank.

  The marketing call was 30 minutes. I had a business profile for many years with ******. It was set up by a ****** representative. One of the **** who spoke with me by phone commented that often there are snags in ****** verifications. I was not unique.

  At the time I notified **** that I wished a refund and withdraw from their service, ****** had not been verified, nor was Facebook. 

  I was marketed a program to build web presence via a number of resources they used . They used software from ********. They referred to it as Voice Onboarding. I believed that the biweekly consults with their representatives would help me build web presence. Due to my loss of trust in their program I appealed to cancel **** services on Aug. 30, 2024 and notified my bank credit card. 

  I find as of today that the work they did do has been retracted and my accesss the their app no longer exists.

  I contend that this has been a scam and I have asked to have my funds returned

  
   Sincerely,
  
  ******** ***********

  rrible reputation. Moreover, the contract I received from Apex Media Solutions does not contain a company address, nor is it signed by an employee of the company.APEX Media Solutions promised to raise my rankings on ****** by optimizing my Wix website, my ******** business page, and my Linked-in and Instagram profiles by August 30, 2024, and to work with me for one year to improve my website. Immediately after I paid problems ensued and the companys lack of professionalism became apparent. Over the next month I dealt with numerous different employees who often spoke quickly and incomprehensibly. All were young. None seemed to know what they were doing. I never received any of the agreed services. More egregiously, the actions of Apex Media Solutions LLC resulted in my ****** Business Profile being deregistered on August 18, impeding my business and causing reputational harm. Although the company failed to render any services they are disputing my efforts to cancel the credit card charges.

  Business Response

  Date: 11/27/2024

  To whom it may concern, 

  In July of 2024, Ms. *********** enrolled into our program. A thorough explanation of services provided by Apex Media Solutions occurred during a telephone call that lasted 1 hour and 30 minutes. There was no ****** Business Profile prior to enrollment. We assisted in establishing the ****** Business Profile as agreed upon and published the business information on premium citations in accordance with the package selected. Following the enrollment we established our standard appointment process with Ms. *********** in order to keep consistent communication regarding progress and updates. 
  
  Per ******'s guidelines each business has to follow a verification process. Suspension occurs due to ******'s guidelines and we are trained to assist with this if it does occur. We  did so effectively for the client. The appeal was submitted by our team and the listing became live. Suspension did not occur due to any fault of Apex Media. This account was flagged for management review and an assigned supervisor attempted to make contact on multiple occasions to no avail via telephone and email. After these attempts to resolve the concerns we were advised to cease contact with Ms. *********** via a family member and have respected that request. In addition, Ms. *********** has opened a dispute through her bank in order to retrieve the funds (which are outlined as nonrefundable) instead of allowing us as an ethical business to resolve this issue through our management team. Following the open dispute Ms. *********** then decided to open and file the complaint here with the Better Business Bureau despite our attempts to resolve this amicably and allowing us the opportunity to do so. 
  
  We are deeply apologetic that this was unable to be resolved as outlined in our policies. All services were fully rendered as outlined, agreed upon verbally and electronically through the work order received. None of the work has been retracted despite the open dispute with the bank which combats the claims made that we have negatively impacted her online presence. We wish to close this complaint immediately before any further false allegations are made against our company.

  Regards,

  ********* ******

  Director of Customer Service 

  ************

  Business Response

  Date: 12/06/2024

  To whom it may concern, 

  We have exhausted all options in order to assist our former client, Ms. ************ By wrongly initiating a dispute with her bank ensured our hands to be tied. As outlined previously we followed all necessary steps to provide a resolution and I find it extremely necessary to mention we have no control over the major search engines or the verification processes they require. This was process extensively outlined by our team along with management once the account was escalated. All services were fully rendered as outlined in our work order. We can not allow a client who claimed fraud against the company to still utilize services in our software that does not adhere with our company policy. As soon as the dispute was opened Ms. *********** ceased being an active client with the company. There is no dashboard access due to her no longer being a client. 

  The publication was completed successfully for a total of 57 premium citations that directly impact visibility for the business. The ****** Business Profile which of course has incredible value to the business was created and established. Ms. *********** will have both aspects of the work we completed for the lifetime of her business. This is not an opinion, this is factual data presented not only to the client but, to the banks as well.

  Ms. *********** also instructed no further communication so we are unclear why this complaint has been opened months after her choosing to resolve this matter through the banks than with our company and management team. I wish for this complaint to be closed as soon as possible due to continuous false information being presented by a former client.  

  Customer Answer

  Date: 12/07/2024

  The merchant continues to make false claims.  For approximately six weeks after I initiated the dispute with my bank, I continued discussions with the merchant to allow them to resolve the matter.  As mentioned in my initial complaint, the staff members were unprofessional and didnt seem competent. They would make appointments and not keep them. At other times the calls became aggressive.  I was ultimately overwhelmed by these interactions prompting my son to email them and tell them to cease all communications. 
  
  
  My bank clearly regards my complaint as credible and has issued me a full refund. 
  
  
  My compliant stands and I hope you will make this public to protect other consumers from the merchants unprofessional and unethical business practices. 

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22573290
  
  I am rejecting this response because: there is no communicating with you - you simply yelled at me telling me i would get no refund.  you did no work on my account - there is no portal to access.  these are lies.  nothing was sent and you did not attend the set up appointments.   You are lying and then yell at me more lies.  
  
  Sincerely,
  
  ***** *******e. that is huge red flag for a scam. they know the legal language to use. - i never received the service or product.

  Business Response

  Date: 11/19/2024

  To whom it may concern,
  
  We are writing to request the closure of this complaint filed against our company. We are pleased to inform you that we attempted to amicably resolve this complaint with our former client Ms. ******* The conversation required additional patience and focus to address the client's heightened emotions and expectations. We did terminate her account upon request and assured her no further transactions would be attempted in the future. The former client has never accessed her portal or the publication we successfully completed and challenged each attempt to review this work. Management outlined in detail as best as possible our processes, appointments, and managerial review. We are confident that we handled the concerns brought to us as best as we could. The account is not eligible for a refund as services were fully rendered for payment received. 

  We are open to discussing this matter further with Ms. ******* Thank you for your attention to this matter, and please feel free to contact us if any further information is required.

  Business Response

  Date: 11/21/2024

  Per the image attached we successfully completed the publication on a total of 58 premium citations as outlined during the enrollment. We did also make attempts to follow through with our process to assist with the ****** Business Profile as well. There were very high tensions on the call but the recording was reviewed by our quality assurance team.

  Neither employee who assisted in trying to resolve this manner deviated from our standards of customer service practices and training. Disconnecting the call and attempting another outbound call 24 hours later was followed as outlined in our process in order to allow the situation to naturally diffuse. We do wish to resolve this in a swift, professional manner. After two attempts to make contact again we have ceased until further notice or a call back from Ms. ******* Before any further false claims are made against our company I wish for this complaint to be closed. We have provided sufficient documentation and followed through on our outlined services as agreed upon. The account with Ms. ****** is terminated and we have respected her decision.   

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22573290
  
  I am rejecting this response because:

  They did not do the work because they couldn't have because they did not have access - i waited fro the calls and they did not call - there was no way for me to contact them.   they are lying.  they have been through this before because they knew the exact language to try and rope me into saying that would get them off the hook.   this is a scam business.  they call take your money and do not deliver - $600 and no work done on my behalf.  if they had done work they would prove it by showing the work.  no work has been provided. no portal provided.   nothing.   

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  apex media solutions scammed me by promising me to help grow my business then called me the next day trying to scam me again i felt very uncomfortable so i checked them out since it haven't be 24 hours and come to find out they scammed a lot of people therefor i called them back to cancel and they was very rude and told me good luck on getting a refund and was very unprofessional it seems like they like scamming old people

  Business Response

  Date: 11/19/2024

  To whom it may concern, 

   

  We are in contact with Mr. ***** and intend on discussing this matter further in order resolve. Please let me know if there is any additional information needed from us at Apex Media.

   

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22537688
  
  I am rejecting this response because:
  They never contacted me. I constantly had to call 4 different numbers throughout a course of.a week for them to answer and when they do they tell me to delete the account and start a brand new listing. Yet they still charged me for their service for 2 months when they are the reasons my account is banned. I'm losing 5k a month due to their negligence. I had spoken with another management team and they said no one is allowed to move business locations until your correct paperwork are filed. ****** from apex media solutions told me that the person who contacted me was new to the company and didn't do the procedures correctly. 
  Sincerely,
  
  **** ****d. I tried appealing it and fight so hard since then to get it all up and running. The management team suggested I delete my listing and starting a new one. Now I'm down on income. Its been 2 weeks and its killing me that my work and dreams are on hold. I have tried contacting the management team and to no avail they either don't answer or say we are working on it and still charging me a monthly fee. I had finally spoken to one representative and she had told me that the only other way is to delete my whole listing and hopefully start and new one In which they can help push it. I don't know who to talk to about this and they seem like the guy they hired was still new and he had done something to my account to get it suspended.

  Business Response

  Date: 11/19/2024

  To whom it may concern, 

  We have attempted contact in order to discuss the concerns brought to our attention from Mr. ****** experience here at Apex Media. We value his feedback and wish to discuss the former account with us further. 

   

  Regards,

   

  ********* ******

  Director of Customer Service

  ************

  Business Response

  Date: 12/23/2024

  To whom it may concern, 

  We are working with Mr. **** to rectify his former relationship with us. We intend to keep communication open until we are able to resolve his concerns. 

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****** we payed all this money for what? To get scammed! We need our money back! STAY AWAY FROM THEM!

  Business Response

  Date: 11/19/2024

  We are writing to request the closure this complaint filed against our company. We are pleased to inform you that the matter has been resolved amicably with the client. After thorough communication, we provided the client with a requested resolution, fully addressing their concerns.
  
  Additionally, the client has informed us that they have already contacted the BBB via email, requesting that the complaint be closed and removed. Given that the issue has been satisfactorily resolved on both sides, we kindly ask for this complaint to be officially closed and removed from our record.
  
  Thank you for your attention to this matter, and please feel free to contact us if any further information is required.

   

  Regards,

   

  ********* ******

  Director of Customer Service 

  ************

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******want is to cancel the contract, but after 4 business days, there was been no response on their end.If I am charged again, I've already spoken to my credit card company, and we are ready to dispute any further charges from ****. If it is still not resolved, I will be taking legal action against the company for breach of contract.

  Business Response

  Date: 11/19/2024

  To whom it may concern, 

   

  We have attempted to contact Mr. ******* as we wish to discuss the details of his former account with us further. We value his feedback and hope to offer a swift resolution.

   

  Regards,

   

  ********* ******

  Director of Customer Service

   

   

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Apex media solutions to build my online ranking and to build my ****** business page reviews from my previous client listing. I was told by my account manager ******* that there would be a landing page created for my former clients to collect reviews. . I gave them a full month to use my client listing( of 100 past clients contact info) to reach out to clients and nothing has occurred. My ranking has only improved by my own doing and not by Apex media solutions, since I have actively been collecting reviews from my own clients. I am constantly hassled by Apex media solutions sales *** to purchase voice registration, which I have already done months ago. It seems that Apex media solutions register you online and then does nothing more to build your business. Their *** ******* continues to try to sell me on more services, but the current services I've purchased are not doing anything to build my business ranking online. When I asked the ***resentative, *******, the blame is shifted to my lack of effort rather than Apex media solutions promised results. I'm beginning too realize ive been scammed. I didn't ****** the reviews until now, but I wish I had done my homework before paying Apex Media Solutions.

  Business Response

  Date: 11/07/2024

  To whom it may concern, 

  We are happy to say that we are in active communication Mr. ****** and working diligently to provide a better customer service experience. In the complaint Mr. ****** requested a refund of all charges made within the company. I was able to relay that we can definitely consult with billing about compensation if necessary and aim to turn this complaint around but we are unable to issue a full refund. Mr. ****** was very receptive to our suggestions and giving us another chance. I am grateful we have the opportunity to rectify this. Please let me know if there is any further information required of me in order to close this complaint.

   

  Regards,

  ********* ******

  Director of Customer Service

  ************

   

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS CONTACTED BY APEX MEDIA SOLUTIONS VIA A COLD CALL DURING WORKING HOURS. I INFORMED THE REPRESENTATIVE I WAS NOT INTERESTED IN THEIR SERVICE AS I WAS ALREADY IN A CONTRACT WITH ANOTHER PROVIDER FOR THREE YEARS. THIS COMPANY KNOWS HOW TO TRAIN THEIR EMPLOYEES FOR PRESSURE SALES, REFUSING TO ACCEPT NO AS AN ANSWER. THEY TOLD ME IT WOULD COST $150 TO COMPILE ALL THE **** TO PRESENT TO ME AND THEN I CAN MAKE A DECISION IF I WANT TO SWITCH COMPANIES. I RELUCTANTLY PAID THE *** AND SCHEDULED THE CALL, WHICH I ATTEMPTED TO CANCEL SEVERAL TIMES PRIOR TO NO AVAIL. THE COMPANY KNOWS HOW TO NOT MAKE THEMSELVES AVAILABLE FOR CUSTOMER SUPPORT FOR THESE EVENTS. I NOTIFIED THE COMPANY BY WAY OF EMAIL SEVERAL TIMES, WHICH THEY FOLLOWED UP BY PHONE CALL. WHEN I EXPLAINED I DID NOT NEED THE SERVICE AND SIMPLY WANT TO CANCEL, THE REPRESENTATIVE BECAME RUDE AND DISRESPECTFUL BY SPEAKING OVER ME AND BASICALLY MAKING FUN OF ME FOR ATTEMPTING TO CANCEL WITH CONTINUED PRESSURE TO MOVE FORWARD WITH THE ONBOARDING PROCESS. I DECLINED YET AGAIN AND EXPLAINED I SIMPLY WANT EVERYTHING CANCELLED AND TO CEASE. I WAS HUNG UP ON AND THE COMPANY CONTINUED BILLING ME! THEY DOUBLE BILLED ME FOR THREE MONTHS EVEN WHEN I NOTIFIED IIN EVERY WAY POSSIBLE! NOW, THEY REFUSE TO REPLY TO ANY EMAIL AND THE ESCALATED SUPPORT STAFF FOLLOWED THE SAME BEHAVIOR AS AFOREMENTIONED! I AM DISPUTING THIS WITH MY BANK, BUT THE COMPANY REFUSES TO RESPOND. WORST COMPANY *** EVER DEALT WITH!

  Business Response

  Date: 11/07/2024

  To whom it may concern,

  We appreciate the feedback and wish to take steps in order to resolve the concerns of Ms. **** We did attempt contact in order to speak with Ms. **** and I will ensure we reach out again to get this handled for her. Please let me know if there is any additional information I can. 

  Regards,

   

  ********* ******

  Director of Customer 

  ************