We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Marketing

Apex Media Solutions, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 98 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is a scam. On July 30th, I paid $149.99, I was told I would be advertised on several voice search platforms. I had an appointment with ******. I was also told I would be given access to my account and be able to review how things are going. ****** tried to sell me some additional optimizations for $499 monthly then he got it down to $299 monthly. I was told this pricing was for today only and it would not be offered again. I declined because this was a new service for me, and I wanted to see if the monthly fee of $19.99 would bring at least one call. After the decline, I was never given access to my account and my business was not put on any of these platforms. I tried calling but was directed to email them. I sent emails but received no response. They are taking money to start up and a monthly fee but not providing the service that was and is being paid for.

    Business Response

    Date: 11/07/2024

    To whom it may concern, 

     

    I attempted to reach Ms. **** a few times in order to discuss the concerns that were brought to our attention regarding her previous account with us. I am more than willing to come to a resolution and hope to connect with her as soon as possible to discuss this further. If there is any additional information I can provide please let me know!

     

    Regards,

     

    ********* ******

    Director of Customer Service

    ************

    Customer Answer

    Date: 11/13/2024

     
    Complaint: 22405948

    I am rejecting this response because: I tried returning their call on several occasions. I got a voice message and left a message asking for a return call. No matter what time I called I always got the voice message. Some of my call times were November 6 @ 4:15pm, November 8th @ 11am and November 13th @ 3:08pm. I tried at different times to see if I could get in touch with someone. It is impossible to speak with someone at this place.

    Sincerely,
    ******** *****

    Business Response

    Date: 11/18/2024

    To whom it may concern,

     

    We are happy to say we were able to successfully resolve the complaint opened by Ms. ****** We are still offering customer service support moving forward as long as she is open to receiving it! We wish to move forward with closing this complaint.

     

    Regards,

     

    ********* ******

    Director of Customer Service

    ************

    Customer Answer

    Date: 11/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 10/1/2024 I have already called countless of times and there has been no answer or a call back.They promised to have my business on a voice optimization program, where my business would come out on *********** etc.. My business has not shown up on any of the apps they said it would be on. I'm starting to think this was a scam. I also called another one of their numbers and this lady answered and when I told her I was calling Apex Media Solutions she said it was nun of my business laughed and hung up.

    Business Response

    Date: 11/01/2024

    To whom it may concern, 

    We are reaching out today in order to advise we were able to successfully provide a resolution with Mr. ********* We will still be in contact together regarding the program he enrolled into and we will still be offering customer service support to this client. Please let me know if there is any additional information we would need to provide in order to close this complaint.

     

    Regards,

    ********* Bartko 

    Director of Customer Service

    ************

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apex Media intentionally defrauded me about being able to have have their services for the life of my business, after paying $250 for an entire year. $250 is extremely expensive for SEO but since they promised it will last the term of my business, I agreed. Speaking to them 1 week before my year is up their representative informed me that I need the agreement THEY PROMISED ME IN WRITING. I was floored. They charged me well over $2,000 and now will not honor their initial agreement. I feel defrauded in the worst way.

    Business Response

    Date: 11/19/2024

    To whom it may concern, 

     

    We have attempted contact in order to address and resolve this matter. We appreciate the feedback and intend to further discuss the concerns brought to our attention by our former client.

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel my account on several different date and times through email and phone calls. I was not able to get a hold of anyone at all. When I did finally get ahold of a representative they gave me the run around until i asked to speak to a manager, once he was on the line he ensured me that they would replace the money they removed from my account and that this account would be canceled. They have sense still taken money out of my account and they are continuing to ignore my voicemails and emails and have still taken money out of my account.

    Business Response

    Date: 10/23/2024

    Good morning, 

    I am writing to inform you that we have successfully refunded Ms. ****** for the months of August and September and honored the cancellation request placed to Apex Media Solutions. Attached above are the receipts for the transactions. We wish to gain further insight on her experience. We are happy to further discuss the details of this account in order to part ways on a better note. Please let me know if there are any questions you have or any additional information I can provide for this complaint.

    Regards,

    ********* ******

    Director of Customer Service

    ************

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apex Media Solutions relentlessly for quite sometime regarding listing my business on ****** voice and other platforms. I was finally coerced into paying a signup fee of $219.98 and was told that I would be paying $25.99 per month afterwards. I was made to believe that all I had to do next was to meet with Apex via zoom for them to set up my business profiles. During that meeting, they proceeded to demonstrate that what I was paying for would be useless without paying another fee to create a business profile amongst 72 other platforms. They then wanted to have me pay ****** a month for a year in order to manage those profiles. So when I told ******* ******** (Employee) that I no longer was interested and that I wanted a refund due to the fact that they sold me something that she considered useless, and she proceeded to make fun of me for not wanting to spend the ****** a month. So then she asked her manager for a deal supposedly and took the monthly fee down to ****** a month after being sold a service that I was told would be $25.99 a month. So I asked to be transferred to a manager for a refund and she said that no one was gping to give me my money back. I have called several times and keep getting hung up on. Please help me get my refund back. I have a child with special needs that requires everything I make to stay afloat. This company preys on small businesses and individuals.

  • Initial Complaint

    Date:09/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for their monthly service after paying their initial set up fee and a month of service. Then got an email that they would do zero work for my company for 45 days ( making you pay another month of service before any work being completed) so I cancelled my monthly subscription the day I signed up because i felt like I was being scammed. They have my account set up to pull the monthly subscription payment twice a month after *** requested it be canceled. I spoke with ***** and he said he would get the account cancelled. Today another payment has continued to come out of my bank account and no one will answer the phone or return emails. This company is a scam and I hope this helps keep someone else from losing hundreds of dollars. They claim to help small business and its done nothing but cost mine money and time. I now have to cancel cards and update that card through all of my suppliers and merchants costing my business more time and money.

    Business Response

    Date: 10/23/2024

    To whom it may concern, 

    I hope this message finds you well. I wanted to follow up regarding the recent resolution that has occurred between Apex Media Solutions LLC and *************************. I'm glad to say were able to provide a full refund due to credibility concerns Mr. ****** was experiencing. Attached above are the receipts for the refunds provided. I have found that we were able to successfully resolve this matter and accommodate the requests placed by our former client. The feedback is invaluable, and it helps us continuously improve our services and processes. Thank you for your patience and for allowing us the opportunity to make things right. We truly value your business and appreciate your understanding. If you have any further questions or need assistance in the future, please dont hesitate to reach out.

    Best regards,

    ********* ******

    Director of Customer Relations

    ********************** 

     

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have told me they would advertise my business in voice platforms and it does not come up at all.

    Business Response

    Date: 10/23/2024

    To whom it may concern, 

    We are glad to say that we have been able to successfully resolve the concerns presented to us by ******* ********. We provided a full refund to address the concerns brought to us via customer service and here through the ********************. ******* is working directly with me moving forward to help assist with the program we have enrolled him into and we are working toward delivering a better customer service experience successfully. Please let me know if there is any further information we can provide in order to close the complaint. 

    Regards,

    ********* ******

    Director of Customer Service

    ************

     

     

    Customer Answer

    Date: 11/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a cold call regarding my small business promising that they can increase my rankings on voice recognition platforms such as ****** Home, Amazon ****** Apple Siri, ********* Cortana, and ******* *****. I paid $219.98 for services on August 22nd they failed to deliver on. I became skeptical due to them processing the transaction as the agent on the phone had to place me on hold multiple times regarding my receipt that I never received via email - so they claimed is a very common issue. Which raised a red ******* then after being placed on hold a 4th of 5th time, I read further reviews about this company scamming people and so I asked for a refund and the agent instantly got angry as his tone and demeanor changed while on the phone with me and has tried to convince me to try the service although I declined multiple times with no resolve.I was called multiple times on later days for another agent to try and offer more services that I declined and I just want my money back. I just tried calling their service line prior to this complaint to see if there can be a resolve and no one has responded. I just need my refund to be issued please.

    Business Response

    Date: 11/04/2024

    To whom it may concern, 

    We were able to successfully resolve the concerns of Ms. ****** We returned the disputed amount as the client was not satisfied with her customer service experience or the service itself. I am happy to say that we were able to come to resolution and we wish Ms. ***** the best of luck in her future endeavors. Please let me know if you need any further information in order to close this complaint.

    Regards,

     

    ********* ******

    Director of Customer Service

    ************

    Customer Answer

    Date: 11/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I WAS CONTACTED ABOUT BUSINESS SITE INPROEMENT. I PAID THEM OVER $1000.00 TO TO THIS FOR ME. I T HAS DAMAGED MY ON LINE PRESENCE. AFTER COMPLAINTS, IT STILL CONTINUES. AUTO DRAFT HAS CONNTINUED.

  • Initial Complaint

    Date:08/19/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started a Voice Search listing with them for $149 setup and $19.99 a month after. AFter not getting anything for a month I called and spoke with *******************. He talked me into staying. after this $149 charge to be charged to me that day. I have received nothing from this company. I have called every number they gave me and nothing. THere is no one to even cancel.I want this stopped and my money back.*******************

    Business Response

    Date: 09/16/2024

    Dear BBB, 

    We are writing to request the closure this complaint filed against our company. We are pleased to inform you that the matter has been resolved amicably with the client. After thorough communication, we provided the client with the requested refund, fully addressing their concerns.

    Additionally, the client has informed us that they have already contacted the BBB via email, requesting that the complaint be closed and removed. Given that the issue has been satisfactorily resolved on both sides, we kindly ask for this complaint to be officially closed and removed from our record.

    Thank you for your attention to this matter, and please feel free to contact us if any further information is required.

    Warmly, 

    *****
    Apex Media Solutions 
    ************

    Customer Answer

    Date: 09/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Apex Media Solutions, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.