Complaints

This profile includes complaints for Pediatrix Medical Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pediatrix Medical Group, Inc. has 38 locations, listed below.

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• 

  Pediatrix Medical Group, Inc.

  1301 Concord Ter Sunrise, FL 33323-2843

• 

  Pediatrix Medical Group of the Mid-Atlantic, PC

  4320 Seminary Rd Alexandria, VA 22304-1535

• 

  Pediatrix Medical Group of the Mid-Atlantic, PC

  8318 Arlington Blvd Ste 250 Fairfax, VA 22031-5206

• 

  Northside Women's Specialists

  980 Johnson Ferry Rd Ste 620 Atlanta, GA 30342-1608

• 

  American Anesthesiology of North Carolina, PLLC

  3100 Spring Forest Rd Ste 130 Raleigh, NC 27616-2880

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter ***************************** was unexpectically born a micro-preemie weighing only 1 lb. 8oz. and was in the **** at ****************, ** for 84 days. ***** received **** services from 7/27 to 10/19 with a consult fee on 7/22. I wish to pay this **** bill but I am designated as self pay and also I am a member of a Christian ********************** Healthshare. My healthshare simply requests: 1. self-pay discount. 2. complete superbill with all CPT codes and charges. 3. a written balance with the discounted balance amount.However, Pediatrix Medical Group has 1. refused to offer self-pay discount, 2. refused to release and send a complete superbill. 3. refused to put any partially discounted offer in writing. 4. Are grossely overcharging me from a fair and reasonable reimbursement rate. I am not insisting on a self-pay discount but a RVU reimbursement rate at least comparable to private insurance rate. The total bill was initially $212,810.27 and only nominally refuced to $189,644.00. Also, please understand this is for the neonatogist fee only and does not include hospital fee, raduology fee, opthomology fees, or lab fees which are being paid or already paid. This rate of reimbursement works out to be between $250-300/ RVU (calculated total RVU = work RVU + expense RVU + malpractice RVU). In comparison, the government ******** reimbursement rate is $33/RVU ($23,409). The private insurance reimbursement rate is about $66/RVU ($46,818). State ******** pays even less than ******** in most states. However Pediatrix Medical Group is wanting to charge me nearly 10x the government ******** rate, and 5x the private insurance rate.They also have not yet given me a complete superbill with CPT codes and charges for dates of service listed above.

  Business Response

  Date: 03/02/2023

  ***BBB Has Received Business Response****

  ***Please See Attachment***
  

   

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account was reported to a third party, IC Systems. I paid the bill in full June 14, 2022 ($172). I filed a dispute on my credit report but IC Systems refused to remove it until American Anesthesiologist communicated the account was paid. I also sent IC Systems a mailed copy of he receipt. I contacted American Anesthesiologist several times last year for them to communicate to IC Systems the bill has been paid. On January 25, 2023 I was informed by a representative no communication had been made and he was expediting my request to a supervisor to have it resolved. As of February 10th the debt is still reporting to my credit. I contacted American Anesthesiologist again and spoke with *****, Supervisor who shared the account was expedited and she would send communication to IC Systems.American Anesthesiologist has failed to communicate the paid debt in a timely manner and act as if they did not care. In my communication over the last several months and for this issue to not be resolved almost a year later is ridiculous. This is the only thing showing in my collections on my credit report. As you know when trying to apply for a mortgage collections are none factors. I have done all I can do to make this change happen. Hopefully, with some support we can get this resolved very soon. Thank, you,*******

  Business Response

  Date: 02/21/2023

  BBB CASE#: 19387460             (*******)
  
  ******************* ASSOCIATES received an inquiry regarding a patient that we provided anesthesia services to on July 10, 2020 at Piedmont ****** ************************** Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  At the time of service the insurance information provided to us was ********** Blue Shield (BCBS) of Georgia We billed the claim to the insurance on behalf of the patient.
  BCBS processed the claim with a patient responsibility of $242.25 which we billed to the patient in August of 2020. The patient paid $70.00 in October of 2020 leaving a balance of $172.25.
  There was no additional payment received from the patient and the balance of $172.25 was sent to collections in February of 2021.
  The patient made a payment for the balance of $172.25 in June of 2022.
  We have taken the following steps:
  Reached out to the patient via telephone and advised of actions taken.
  Requested our collections agency close the account and send the patient a letter to advise the account has been paid.
  Advised the collections agency to request the credit reporting agency remove any associated negative credit reporting.  The collections agency has no control over how quickly this Is done. This is managed by the credit reporting agency.
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last January my husband and I had our twin sons 7 weeks early. As a result they were each in the **** for 28 days. We applied for financial assistance with the hospital they were born at and recieved it which helped greatly and we paid off the hospital bills right away. However, there was a separate bill for their **** doctor from Pediatrix Medical Group (not associated with the hospital) for $7,268.46. PMG also said we could apply for financial assistance which we did in May of 2022. I was first told the review could take **** days, then told it could take ***** days, now we are 9 months in and still waiting. I have called numerous times, I have spoken with a 'supervisor' several times, I've emailed several times. I literally get no where. All we want is some financial assistance with this bill and to pay it off so it isn't hanging over our heads but we cannot get anywhere with this company. They have put our account on hold and basically told us 'don't call us we'll call you and your account is still under review'. We are trying to be responsible here but we are getting no where. Would love some help!!

  Business Response

  Date: 02/17/2023

  I have received the inquiry the guarantor filed via the Better Business Bureaus online portal. A review of the account was completed,and I successfully contacted the guarantor using the phone number provided on the inquiry on February 6, 2023. We are currently working to resolve all her concerns and I have provided my direct contact details; I will be keeping the guarantor updated until resolution is reached.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The phone number, ************, listed on their bills, their website, and even on your website as a contact number does not work. I have searched their website and found the number ************ which also does not work. It doesn't seem quite right to not provide a way to contact someone about the bill they have received.

  Business Response

  Date: 02/17/2023

  We've received the inquiry filed via the Better Business Bureaus online portal by the guarantor. Unfortunately, we are unable to locate an account based on the information submitted in the inquiry. We called the  guarantor using the phone number provided on the inquiry on February 17, 2023. A voice mail message was left with my direct contact details. Please contact me so that I may assist: ******************** or ************.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient, every day and in every way.

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Pedtrix Medical Group for $1254 for services regarding my son. I immediately was skeptical because I never heard of them. The bill is very vague and only list services as ***************** or Birth and Hospital Discharge Day.' This doesn't tell me anything regarding the services the supposedly provided me. Also, I already paid the hospital and the doctor for the birth of my son, so i really don't understand what this company did for me. So I decided that I will put the bill aside and deal with it at a later time. Then I received a collection notices, I disputed it because I told them i don't know who this company is and that i needed more detailed list of services they provided me before I will make a payment. They ended up sending me the same vague bill. So i then reached out to my insurance company to see if this company tried to file a claim because if they would have then the bill should have been covered. The ***************** said they don't see any claims from this company. I then called Piedmont to see if they see Dr. ************************* that's listed on my bill in their system as providing me service and they said they did not. So at this point, I continue to dispute this bill because things are not adding up and I want it to be get cancelled.

  Business Response

  Date: 01/20/2023

  I have received ************** inquiry filed via the Better Business Bureaus online portal. After review of the account, I contacted the guarantor using the phone number provided on the inquiry. As of January 20,2023, we have spoken, and we are working to resolve all outstanding concerns. I have provided my direct contact details and will keep the guarantor updated as we progress.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

  Customer Answer

  Date: 01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ********************************************* Escalations Analyst | PFS | Pediatrix MedicalGroup, email, she will remove all fees associated with the request from my credit and will notify me by Tuesday 1/24/23 once issue has been taking care of.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife delivered our daughter (*********************************) on 11/23/2021. After all official bills from the hospital were paid in full, we received a bill from Pediatrix almost 8 months later with two separate charges. One charge for $596 and another for $715. The bill does not list any specific services that were charged. The health insurance policy active during the hospital visit covered all services, as our deductible had been met. After speaking with Pediatrix customer service multiple times to request proof of debt and proof that insurance was billed we have decided to write a formal complaint. **************** representatives were rude to my wife during recent conversations over the phone. Cigna is our insurance provider and they have no record of any charges or attempted charges from Pediatrix. *********************************** is the listed physician on the bill. We have no record of our child being treated or seen by this physician. We received a Final Notice to pay the bill this week. Our daughter was added to our insurance promptly after her delivery to avoid any billing errors. Northside has no record of this bill or services provided from *********************************. The account listed on the bill is ********. We have made every effort to resolve this matter regardless of the poor customer service from **********************. Due to the class action law suit and multiple complaints from other concerned parties, we are taking all the necessary precautions.

  Customer Answer

  Date: 01/19/2023

  Pediatrix needs to clarify exactly what services are being billed for and prove the services were provided to the appropriate patient. If all evidence is correct, the bill needs to be sent to insurance. 

  Business Response

  Date: 01/20/2023

  I am in receipt of the inquiry filed via the Better Business Bureaus online portal by the guarantor. After review of the account, I contacted the guarantor using the phone number provided on the inquiry. We have spoken as of January 20, 2023, and I am working to resolve all concerns. I have provided my direct contact details and will keep the guarantor updated as we progress.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was born in November 2021 at ****** ***** Medical. Over a year later, I received a letter saying I am responsible for the bill because my son did not have an insurance coverage. I had *************** at the time of delivery and continue to do so until the end of 2022. My son also had a coverage through me and continue to do so until the end of 2022. When I spoke to a customer service rep at **********************, she said they've billed multiple claims, and some are coming back as no coverage. When I asked why that is she said that's why we are getting you involved. I told her that it's probably because they are billing under my son's information instead of mine as he was covered through me for the first 31 days of his life, she said it's not something they do. I've reached out to our insurance and they've tried to get in touch with Pediatrix. Pediatrix is refused to refile the claim with my information instead of my son''s, as the claim will now be denied as timely filing. In this case, they will no longer be able to bill me. Pediatrix had my information and my son's information if they were able to bill for other services. I delivered at a big hospital where I gave my info to the hospital and was disseminated to other providers of the hospital. Pediatrix was able to bill and paid for all other services they provided while my son and I were under the care. I am not sure why they are refusing to do the work to get paid. I am a patient, I do not know the ins and outs of medical billing. Also, what's strange is that I didn't have my son's insurance info to give at the hospital, he didn't have his own number until later. I find it Pediatrix' act of pushing their responsibility to patient unethical. Also, we now live abroad, and there is no way to contact them other than phone and even then, the reps are extremely dismissive.

  Business Response

  Date: 01/20/2023

  We have the inquiry filed via the Better Business Bureaus online portal by the guarantor. A review of the account was conducted, and we attempted to contact the guarantor using the phone number provided on the inquiry on January 20, 2023. A voice mail message was left with my direct contact details. Please contact me so that I may assist: ******************** or ************.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18714932
  
  I am rejecting this response because: I attempted to call the business twice on  1/30 and 31 and left vms. The business did not get back to me as of today 2/1 Wednesday 11:30am. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/10/2023

  We received the additional communication from the guarantor and successfully established contact on Wednesday, February 8, 2023. I have provided my direct contact details and will be keeping the guarantor updated regarding status as we work toward finalizing the account.

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called this company numerous times since March to provide correct insurance information and they keep trying tk bill wrong company and now have sent it to collections

  Business Response

  Date: 01/19/2023

  I have received ************** inquiry filed via the Better Business Bureaus online portal. After review of the account, I contacted the guarantor using the phone number provided on the inquiry. As of January 19,2023, we have spoken, and we are working to resolve all outstanding concerns. I have provided my direct contact details and will keep the guarantor updated as we progress.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

• Initial Complaint

  Date:01/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a debt collection agency regarding a $500 unpaid medical bill from Mednax (Pediatrix Medical Group) from my daughters birth in May of 2022. The debt collector mentioned the date of service and the medical doctor who saw my daughter and then advised me to contact Pediatrix. I had never heard of this company before and I had never received a bill from this company. When I was in the hospital with my newborn daughter I was not aware that a separate medical group apart from the hospital staff would be seeing my child and I was not aware that I would be billed for this service. I called Pediatrix stating I never received a bill and they said they had mailed me notices. It turns out Pediatrix not only had my date of birth wrong but also my mailing address wrong which explains why I had never received a bill or statement.

  Business Response

  Date: 01/13/2023

  I am in receipt of the inquiry filed via the Better Business Bureaus online portal by the guarantor. After review of the account, I contacted the guarantor using the phone number provided on the inquiry. As of January 13,2023, I have spoken with her, and we are working to resolve her outstanding concerns. I have provided my direct contact details and will keep the guarantor updated as we progress.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

  Customer Answer

  Date: 01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Id been taking my child there for months. Like clockwork the receptionist and health provider would call to confirm our visit and share updates. After our visits were completed, I found out the billing department changed my address and deleted my ALL of my contact information and sent me to a ****************** When I finally found out what they did, I called billing and they acknowledged they changed my information without my permission, but would leave my account with the ****************** They ruined my credit!!!

  Business Response

  Date: 12/22/2022

  We have received the inquiry filed by the guarantor via the Better Business Bureaus online portal. After review of the account, I attempted to contact the guarantor using the phone number provided on the inquiry on December 22, 2022. A voice mail message was left with my direct contact information; please contact me directly so that I may assist:888-627-47052 x934192 or ************.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

  Customer Answer

  Date: 12/30/2022

   
  Complaint: 18626003
  
  I am rejecting this response because: I never received a phone call nor a voicemail to address my complaint. I also tried calling both numbers given and one number was invalid and the other number, Im still awaiting a return call from my voicemail. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/12/2023

  We have received the additional communication from the guarantor.I am pleased to say that as of January 12, 2023, we have spoken and resolved all concerns. A certified letter will be sent to ************** home for her records.