Complaints

This profile includes complaints for Pediatrix Medical Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Pediatrix Medical Group, Inc.

  1301 Concord Ter Sunrise, FL 33323-2843

• 

  Pediatrix Medical Group, Inc.

  1500 Concord Terrace 5th Floor Sunrise, FL 33323-2843

• 

  Pediatrix Medical Group, Inc.

  1300 Sawgrass Corporate Pkwy STE 200 Sunrise, FL 33323-2823

• 

  Pediatrix Medical Group

  1760 Nicholasville Road Suite 406 Lexington, KY 40503

• 

  Pediatrix Medical Group, Inc.

  2201 Murphy Avenue Nashville, TN 37203-1835

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pediatrix billed my wife for the first time in in November 2023 for a medical service that was performed in May of 2022. Our insurance provider has confirmed we owe zero patient responsibility for that service and we also reached out out of pocket *** for 2022. We've made more than a dozen calls to Pediatrix and their vendor MedData and they refuse to stop billing us saying the insurance company recouped the money that was originally paid. Our insurance has indicated they have no record of such a recoupment. Pediatrix is now threatening to send us to collections over a balance that we should not owe according to our insurance. Pediatrix needs to stop billing us and take up their payment with the insurance company and make sure they do not send us to collections.

  Business Response

  Date: 02/26/2024

  We are in receipt of ************** inquiry filed using the Better Business Bureaus web portal. Unfortunately, we are not able to locate an account based on the information provided. An attempt to reach the guarantor using the phone number on the inquiry was made on February 26, 2024; A voice mail message was left with my contact information. Please contact me directly so that I may assist: ************ or **************************************************.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

  Customer Answer

  Date: 03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and after speaking with the contact at the business, find that theirresolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We just had our first child at a hospital covered by insurance. 6 weeks later we received a bill by Pediatrix for $875. There is no explanation on what services were provided. They did not bill insurance. We did not approve of any third party company coming into the hospital and providing us *** service. We have no clue who Pediatrix is, if they even provided any service to us, and why we were billed by them. If any Pediatrix employee came into our room, it was without our consent and they took advantage of being in a weakened state of cognitive ability due to lack of sleep while delivering a child. It's morally disgusting to pray on new families. Giving birth is a traumatizing situation that costs thousands of dollars, and it's a scam for some company to sneak in and provide any service against our will pretending to be part of the hospital experience.

  Business Response

  Date: 02/22/2024

  I have received ************** inquiry filed on the Better Business Bureaus website. I located the account and tried to reach the guarantor using the phone number on the inquiry on February 22, 2024. A voice mail message was left, and an email sent to the address provided in the inquiry which includes my direct contact information. Please call me at ************; I look forward to being of assistance.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had baby at a hospital that was in network for insurance coverage. Hearing test was performed while in hospital that was out of network and not covered. Surprise bill for 875$ sent to us.

  Business Response

  Date: 02/19/2024

  I have received ************** inquiry filed using the Better Business Bureaus web portal. An attempt to reach the guarantor using the phone number on the inquiry was made on February 19, ****, but the voice mail box was not set up and I was unable to leave a message. An email sent to the address provided in the inquiry which includes my direct contact information. I look forward to assisting with resolution.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I spoke with a rep from the company and they are trying to run my health insurance now. They did not collect the insurance information from the hospital and just sent a bill directly to me for some reason.  I am currently satisfied with their efforts in reference to complaint ID ********, but reserve my final judgment pending their ability to bill my insurance for surprise services that they provided.

  Thank you, 
  
  
  *******************

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an ankle joint replacement surgery on May 9, 2022. My insurance at that time was with Humana. Our benefits were 100 percent coverage for out-patient surgeries. My surgery started in the morning and I went home same day around 7 P.M. We got our first bill from American Anesthesiology of ** in September 2022 stating that we owed them $651.70. We called the Amer. Anes. group and they said that we owed our deductable because my surgery couldn't have been day surgery. I assured them it was and they then said the hospital didn't code the billing correctly. So we called the hospital and was told it was coded correctly as an outpatient procedure. I then talked to Humana and they did a 3-way call with myself and ****. Anes. and we were told they would review the charge. I received one more invoice in October 2022 for the $651.70. I have now received an invoice dated December 13, 2023 stating that we owe $3,019.12. This amount is the $651.70 plus the $2,367.42 that was an adjusted amount subtracted from the bill due to the contract between Amer. Anes. and Humana because they were an in-network provider. This adjusted amount was subtracted on the earlier invoices I received. As I see online, you have received many complaints about this company's billing practices. The entire problem exsists due to Amer. Anes. not accepting that this was an out-patient procedure.Amer. Anes. of TN account #******** *****************************

  Business Response

  Date: 02/09/2024

  please see attached response

• Initial Complaint

  Date:02/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an emergency c-section at 30 weeks at an IN network hospital (Centennial Medical Center).My premature baby stayed 6 weeks in the **** at an IN network hospital (Centennial Medical Center) , but we are receiving bills from Pediatrix Medical Group (apparently they service the **** at Centennial), because they are OUT of network.How can you deliver at an in network hospital, but their **** be out of network?This sounds like a scam.

  Business Response

  Date: 02/09/2024

  We are in receipt of ************** inquiry filed using the Better Business Bureaus web portal. Research has been conducted and an attempt to reach the guarantor using the phone number on the inquiry was made on February 9, ****. A voice mail message was left, and an email sent to the address provided in the inquiry which includes my direct contact information. We look forward to assisting with resolution.

  
  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

  
  

• Initial Complaint

  Date:01/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a remote job and was then given the job for a customer service rep for pediatric ******************************************* and they sent me 2 checks to purchase the software and equipment and told me they do it by getting the services through there vendors, and I zelled ****** to one vendor, with one of the checks that cleared, but then I called the bank cause one check was on hold then I was informed by my bank that is was due to a scam, they contacted the owner of the check and they said there account was compromised by people giving out checks to possible employees for equipment and software and that is exactly what they did to me and now my bank does not want to reverse the payment being that I was the victim of the scam, I have the contract accepting the job I have the emails of the hr **** and the job description and everything else.

  Business Response

  Date: 01/31/2024

  It has come to our attention that scammers are targeting individuals in our network by offering fraudulent job opportunities with the intention of extracting sensitive personal information. We have posted information on our website to remind all potential employees to remain vigilant and exercise caution when approached by unknown individuals or organizations offering employment prospects and report suspicious activities. As a reminder,all genuine Pediatrix job postings can be found through the Pediatrix Careers site at pediatrix.com/careers.  We regret that this happened to you.  However, it is important to clarify that Pediatrix was not involved or connected with this situation in any way.  Therefore, Pediatrix considers this matter closed.
  
  

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was born 7/12/22 and received emergent NICU care until 9/4/22. His deductible and out of pocket were met. The portion owed to Pediatrix Medical group for IN NETWORK care was *******. Pediatrix sent me a bill for that amount and I set up a payment plan. My EOB from United also said what I owed them was *******. In June of 2023, United decreased the reimbursement for Pediatrix. My son had already met the out of pocket maximum at this time and was still on the payment plan for the *******. His annual out of pocket maximum from United was ****. After United decreased reimbursement to Pediatrix, Pediatrix then balance billed me the difference of *******. Multiple phone calls have resulted in no change. I was told that since insurance "took money back", I now owe it. Pediatrix even went so far as to tell me United specifically told them I owed the extra charge, when I have been in touch with United multiple times and they said my son had met the **** maximum out of pocket and owned no more. The majority went to pediatrix group, but some went to the hospital for facility fees. Pediatrix told me that unless I proved I didn't owe the money they were turning me over to collections. This was after I initiated a conference call with United and Pediatrix during which the United representative reported the maximum out of pocket was met. At this point I need assistance. I have provided the EOBs from insurance from 6/2023 which show the decreased reimbursement from insurance but also show that my out of pocket does not change. I have paid ******* of the *******. This seems on par with insurance fraud since I was in network and EOBs repeatedly state my maximum out of pocket has not changed. Pediatrix would not obtain or request these from insurance so I had to do it myself, still with no resolution. I appreciate any assistance you may provide.

  Business Response

  Date: 01/19/2024

  We have received ************** inquiry filed using the Better Business Bureaus online web tool. We are currently working to research the account and will contact the guarantor directly to discuss and resolve the problem. A voice mail message was left and an email sent to the address provided in the inquiry which includes my direct contact information. We look forward to assisting with resolution.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

  
  

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my $40 bill and it was never credited to my account though I provided Napa Anesthesia with the payment confirmation number I was given and a screenshot of the deduction from my healthcare FSA account. They continue to bill me for the amount I have already paid. Details are below.- The bill is for my daughter. The date of service was 4/7/23. - I paid the $40 bill online, prompted by a text message, on 6/2/23. $40 was deducted from our FSA account the same day. - When I received a repeat bill, I called to speak to a representative on 7/24/23. I was told they saw the payment but it had not been applied to my account. I submitted the requested documentation (payment confirmation number and screenshot of FSA debit) the same day to ************************************ When I received another paper bill, I called again on 11/14/23 and spoke with ***************** asked me to resend the documents to ********************** and said the account would be sent to escalation. - I received another bill via text message on 11/20/23. I emailed the pfs email address and was told my account was being reviewed. - Since then I have received more paper and text bills marked late. I have provided all requested documentation twice, and at this point I paid the bill nearly 6 months ago, contacted them shortly after and my issue has not been resolved. Can you please assist?

  Business Response

  Date: 01/11/2024

  BBB CASE#: ********    (******** /AAV/********)
  AA of ******** received an inquiry regarding a patient that we provided anesthesia services to on 4/7/23 at ***************************.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
  
  The account has been updated to stop billing out, since we have clear documentation of the payment having been made.
  
  Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. 

  Customer Answer

  Date: 01/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife delivered our baby on December 15, 2022 at Ascension ******************************** in *********, **. We received medical bills about a month later and setup a payment plan, for which we have been paying. The original balance was $9,736.78 On January 3 - I received a statement in the mail from pediatrix medical group with the provider ***************************** MD, the same provider on the statement I have been paying through Ascension. Here is the log of my actions from January 3, ****. 12:31pm called pediatrix medical group. He was no help and gave me an email of: ****************************************** to contact for assistance. 12:46pm called Ascension billing and was transferred 3x. - Was told I need to call this number: ************ but was given the same menu options as the first time - The second person transferred me to facilities but I was again given the same menu options. He also said that I dont have any charges from physician billing for the patient - Third person asked if I talked to physicians billing. I told him I was already transferred twice and it keeps giving me the same menu options. I had to have my wife add me as an authorized user, which was completed during this call. - The fourth person said to contact Pediatrix medical group.

  Business Response

  Date: 01/12/2024

  I am in receipt of ************** inquiry filed using the Better Business Bureaus website. After thorough review, I was able to contact the guarantor using the phone number on the inquiry on January 8, ****. We are currently working together to address all concerns and I will stay in contact with the guarantor until resolution is reached. My direct contact details have been provided.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

• Initial Complaint

  Date:12/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pediatrix is demanding we pay them $760. Services were provided 1/8/2023. Pediatrix claims it was denied on 3/29/2023. Anthem (insurer) says they have never received or denied this amount. Anthem asks that Pediatrix resubmit the claim and they will approve it. Pediatrix says it is "against their policy to resubmit the claim". Anthem asks for a copy of the denial notice so they can research on their end. Pediatrix says it is "against their policy to release that document". Pediatrix refuses to give any information to any party. Anthem offers that I could, upon receipt of an itemized statement, submit the claim on my own without involving Pediatrix. Pediatrix has promised to do this, but has now sent me yet another duplicate of the bill, with zero itemization or coding. This is regarding account ********.

  Business Response

  Date: 12/29/2023

  I am in receipt of ************** inquiry filed using the Better Business Bureaus online portal. After thorough review, I contacted the guarantor successfully by phone on December 29, 2023. We are currently working together toward resolution, and I will keep him updated on status as we progress.

  Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.