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Business Profile

Pediatrician

Pediatrix Medical Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pediatrician.

Complaints

This profile includes complaints for Pediatrix Medical Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pediatrix Medical Group, Inc. has 38 locations, listed below.

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    Customer Complaints Summary

    • 120 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a bill in the mail for $1584.36 that said our medical insurance has delayed payment on a claim from the group and we need to pay them. However neither the insurance company stated on the bill ******************** nor our other medical insurance has any record of this group submitting a claim. Additionally the bill does not list what services the bill is for, and when we go to the Pediatrix website there is no record of the account number that is listed on the bill.

      Business Response

      Date: 09/11/2024

      I am in receipt of the guarantors inquiry filed with the Better Business Bureau. On September 10, 2024, I attempted to reach the guarantor using the phone number provided on the inquiry. A voice mail message was left with my direct contact details; please call me so I can assist with resolution: ************.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************* ****************************************************************************************** *********************** ************ August 21st, 2024 Dear Better Business Bureau,I am writing to seek your assistance in disputing a $350 charge from Pediatrix Medical Group for a hearing test that was never performed on my two-year-old autistic daughter. During our appointment, my daughter became overwhelmed, and ************** informed me that they could not conduct the test. I was advised to take her to a hospital to undergo the auditory test under sedation, which left me feeling discriminated against and in tears.Since January 2023, I have disputed this charge multiple times, speaking with numerous representatives who assured me that the debt would be cleared. However, I was recently contacted by a debt collector on behalf of Pediatrix Medical Group, which has caused me significant distress.I believe this situation is unjust and would greatly appreciate the BBB's guidance and support in resolving this matter. Thank you for your attention to my concerns. I look forward to your assistance in addressing this issue.Sincerely, ********************* Mother of ***************************

      Customer Answer

      Date: 08/27/2024

      ***Please See Attachment***

      Business Response

      Date: 08/29/2024

      We have received the guarantors inquiry filed via the Better Business Bureaus website. I attempted to reach the guarantor using the phone number provided on the inquiry on August 28, 2024. A voice mail message was left with my direct contact details; please call me so I can assist with resolution: ************.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

    • Initial Complaint

      Date:08/20/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from this company almost 9 months after I had my daughter saying I owe money for services that are not listed. The letter tells me I need to submit insurance information through a third party website or send the information by mail within ******************************************************************************************************************************************************************** sending that information by mail. I do not want over $2,000 to be sent to collections. I do not understand how I am being billed for this when I had my daughter almost 9 months ago and am just now getting a bill? I do not know what services were performed by this group. How can a business give 15 days to respond then send it to collections? I have gone to their actual website and entered the account number and there is no record of this account to pay the bill. No phone number was listed on the letter, so I had to look it up and I called their pay ***************** and still no record of this account.

      Business Response

      Date: 08/29/2024

      I am in receipt of the guarantors inquiry filed with the Better Business Bureau. I was successfully able to speak with the guarantor by phone on August 28, 2024, and we are working collaboratively to resolve all outstanding concerns. My direct contact details have been provided and I will keep the guarantor updated of all progress on the account.

      ********************** is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

      Customer Answer

      Date: 08/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************************* ***** ************************************************************************ ******************************** ********** ************************************ ********************** Subject: Formal Complaint Regarding Incorrect Billing and Request for Resolution ........................Dear Pediatrix Medical Group,I am writing to formally file a complaint regarding an erroneous billing issue for services rendered to my daughter on January 10, 2024. The procedure included an Adenoidectomy and two Tympanostomies. The bill ID# ******** reflects a total amount of $1,425.46, which is being charged to me despite prior agreements and insurance coverage.Initially, I was quoted a total amount of $5,000.00, with my out-of-pocket responsibility being $736.43. This amount was billed, paid, and acknowledged by Pediatrix. The insurance claim #*******MY2049 was approved and covers the same services that are now being billed again.I have made numerous attempts to resolve this issue through phone calls over the past several months. Each time, I was assured that the bill would be reviewed and placed on hold until a resolution was found. However, despite these assurances, I continue to receive bills and recently received a final statement dated August 4, 2024.I request that Pediatrix Medical Group immediately cancel this bill, as it has already been settled as per the initial agreement and the insurance claim. Please find attached a copy of the insurance-approved claim for your reference.Additionally, I would like to express my dissatisfaction with the handling of this matter and the significant time I have spent trying to resolve it. For now, my primary request is to have this bill corrected. I will be considering my options regarding future interactions with Pediatrix Medical Group.Please confirm receipt of this letter and provide a written resolution at your earliest convenience. I appreciate your prompt attention to this matter.Sincerely,******************************* *****

      Business Response

      Date: 08/19/2024

      I have received the guarantors inquiry filed via the Better Business Bureaus web portal. I was successfully able to speak with the guarantor by phone on August 19, 2024, and we are working collaboratively to resolve all outstanding concerns. My direct contact details have been provided and I will keep the guarantor updated of all progress on the account.

      ********************** is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

      Customer Answer

      Date: 08/20/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, considering they will honor to fix my first bill and cancelled the doubled one as agreed on the phone. 

      Sincerely,

      ******************************* *****

    • Initial Complaint

      Date:07/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB Representative,I am writing to formally lodge a complaint against Pediatrix Medical Group concerning a surprise bill I received related to the birth of my newborn child on 4/19/24.To my astonishment, I did not receive any traditional billing statement by mail or email. Instead, I was sent a text message indicating there was an outstanding balance for the services rendered during my stay. What services? I have no idea. This unexpected and unorthodox communication method has left me distressed and confused.The medical group did not provide any itemized bill or explanation of charges, making it impossible for me to understand or verify the amount owed. This lack of transparency and proper billing practice is unacceptable and has caused significant frustration.The medical group has also claimed to have processed this claim with my insurance. My insurance has no such claim. A quick ****** search of this medical group will show so many previous stories of unprofessionalism and surprise billing to unsuspecting new parents. I request the following actions:Provide a detailed and itemized bill explaining all charges associated with the birth of my newborn or have all charges dismissed due to the stress of dealing with this mess. Clarify the total amount owed and any payments that have been applied to my account.Cease using text messages as the primary method of billing communication and instead, send official bills via mail or email.I hope to resolve this matter promptly and amicably. I trust the BBB will assist in ensuring that Pediatrix adopts transparent and fair billing practices, preventing other patients from experiencing similar issues.Thank you for your attention to this matter.

      Business Response

      Date: 07/25/2024

      I am in receipt of the guarantors inquiry filed via the Better Business Bureaus web portal. I was able to speak with the guarantor by phone on July 25, 2024, and we are working collaboratively to resolve all outstanding concerns. My direct contact details have been provided and I will keep the guarantor updated of all progress on the account.

      ********************** is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

    • Initial Complaint

      Date:07/12/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were sent by our OB to another business for our routine anatomy scan. They send all their patients here. It was womans obstetrics/pediatrix medical group. Because our in-network OB sent us here, we assumed it was in network. We were never told they were out of network prior to receiving services. All they did was an ROUTINE anatomy ultrasound. A month and a half later and I get a text message to a link saying we owe over $1,800 from the visit. No breakdown of why or what services were costing us this much. We were shocked to discover we are out of network. I called my insurance and they confirmed they were not in network but they were not able to do anything except send me a dispute form. We are extremely upset and this is a lot of money. Please help

      Business Response

      Date: 07/22/2024

      We have received the inquiry filed via the Better Business Bureaus web portal by the guarantor. An attempt to reach the guarantor using the phone number provided was made on July 22, 2024, and we have resolved the guarantors concerns. An updated statement will be sent to within two weeks.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

      Customer Answer

      Date: 07/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had our baby at *********************** in ********* in 11/23, we had a doctor from Pediatrix medical group care for our new infant. We got a bill from Pediatrix, I sent them information about our 100% financial aid with the hospital after being told that is how Pediatrix handles their financial aid. I heard nothing back from Pediatrix for several months, and then got notice that our claim was being sent to collections and I could no longer speak to them on the issue. Sending accounts who are working with them in good faith to collections with no real notice is abhorrent, and should not be practiced. It is a way these businesses prey on those with limited resources. We have full financial aid with the hospital and under the no surprises act should not be responsible for 100% of a large bill, especially when we receive full financial aid from the facility we were in. Further calls to Pediatrix while respectful, were not helpful in resolution of this issue.

      Business Response

      Date: 07/05/2024

      We are in receipt of the inquiry filed via the Better Business Bureaus web portal. We are currently working to resolve the guarantors complaints and we have spoken via phone as of July 5, 2024. The guarantor has my direct contact details and I will keep her updated until resolution.


      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

    • Initial Complaint

      Date:06/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pediatrix Medical Group is saying I owe a bill to them, where I have never received any communication from them regarding it. I talked to a rep on 06/27 who said I am at day 116 and at day 120 they will send me to collections. I have already received my bill from the hospital for the dates in question. I am disputing that these additional charges are valid under the No Surprises Act.They had an address on file that I have not lived at for over 8 years. This address was NOT given to the hospital where the services they are attempting to collect from. I do not know how or where they would have gotten this address as it was not from myself.They have not send me any bills to my current address. They claim to have repeatedly call and text me. I have received no text messages. I missed one call on May 16th with no voicemail. I received a voicemail on June 21st which I returned the call on June 27th. I feel they are attempting to threaten to send an invalid bill to collections.

      Business Response

      Date: 07/05/2024

      We are in receipt of the inquiry filed via the Better Business Bureaus web portal. We are currently working to resolve the guarantors complaints and we have spoken via phone as of July 5, 2024. The guarantor has my direct contact details and I will keep her updated until resolution.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.


      Customer Answer

      Date: 07/08/2024

      There has not been a resolution as of yet. I have spoken with my insurance and with Pediatrix and am still waiting for follow up. My insurance advised it may take 2 weeks.

      They are resubmitting the claims for this company now. I do want to ensure that nothing is forwarded to collections.

      Business Response

      Date: 07/18/2024

      We received the guarantors rebuttal response and I have since spoken with her multiple times. As of today, this matter has been resolved. 

      Customer Answer

      Date: 07/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 3. 2024 i visited the Obstetrix office in *************, ** for a high risk fetal anatomy scan. At the time they were unable to verify my insurance coverage and demanded that i pay the amount in full ($3,190) or be refused service. Out of concern for my unborn son i paid the amount. The office later submitted a claim to my insurance. My insurance paid this claim and for over 4 months now the office has refused to reimburse me the amount i paid, despite having had the claim paid by my insurance company. They have claimed that they owe me nearly $2,000 less than my original payment of $3,190 due to their contracted discount with my insurance; however, the different between the billed amount and the contracted payment amount is not patient responsibility. I have called their billing **** every 2 weeks since March 25th to be continually told that my account is under review. My insurance company has sent them 2 breach of contract letters requesting payment, and i have still yet to receive payment or even just notice that reimbursement is being processed.

      Business Response

      Date: 06/17/2024

      I have received the guarantors inquiry filed using the Better Business Bureaus web portal. An attempt to reach the guarantor using the phone number on the inquiry was made on June 14, 2024, and a voice mail message was left for return call. Please contact me directly so that I may assist with resolution.


      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

      Customer Answer

      Date: 06/17/2024

       
      Complaint: 21812116

      I am rejecting this response because:

      I closely monitored my telephone on July 14th as I happened to be expecting another important call, and did not ever receive any call or voicemail from anyone at this business on July 14th. My complaint has still not been resolved and I have still not received the funds owed to me. I would be happy to reach out to this person directly if I had their contact information; however, i do not have their contact information as it was not provided in the response and i received no such missed call or voicemail providing contact info. 

      Sincerely,

      ***************************

      Business Response

      Date: 06/21/2024

      We were able to successfully contact the guarantor on June 17, 2024, and advise her of the status of her concerns. We will keep her in the loop until full resolution is reached.

      Customer Answer

      Date: 06/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business remitted payment in full. 

      Sincerely,

      ***************************

    • Initial Complaint

      Date:02/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a baby on 4/23/23, wrong insurance billed. Contacted the company after receiving a bill on 12/28/23. Gave the correct insurance information. Have been being billed for 2 months. Just received final notice and been notified I might be put in collections. Called again after trying 3 different phone numbers posted on documents they sent me and unable to speak to a representative. Finally got a hold of someone and the same process happened. Was told that the call on 12/28/23 was not in their system. Was then told that the correct insurance information was now on file and being processed and the bill was on hold. I asked for a verification email, letter, number, or anything that could confirm that this call was made. Representative said that was not possible. I recorded the phone call in fear that I may be put in collections after trying to give the proper insurance information a second time with this company.

      Business Response

      Date: 03/08/2024

      I have received ************** inquiry filed using the Better Business Bureaus web portal. An attempt to reach the guarantor using the phone number on the inquiry was made on March 8, 2024, and a voice mail message was left for return call. Please contact me directly so that I may assist with resolution.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.


    Pediatrix Medical Group, Inc. is NOT a BBB Accredited Business.

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