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Business Profile

Pediatrician

Pediatrix Medical Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pediatrician.

Complaints

This profile includes complaints for Pediatrix Medical Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pediatrix Medical Group, Inc. has 38 locations, listed below.

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    Customer Complaints Summary

    • 119 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of service: 10/05/2021 AMERICAN ANESTHESIOLOGY OF FLORIDA billed my healthshare, *******************, $5,175.00 which was repriced to $1,159.24.******************* paid $1,159.24. on 10/06/2022 Check Number: ******* ~~~Date of service: 10/05/2021 AMERICAN ANESTHESIOLOGY OF FLORIDA billed my healthshare, *******************, $2,825.55 which was repriced to $221.23 ******************* paid $221.23. on 10/06/2022 Check Number: ******* ~~~On 6/27/2023 I spoke with agent ****** from AMERICAN ANESTHESIOLOGY OF FLORIDA who said from AMERICAN ANESTHESIOLOGY OF FLORIDA perspective there is a $0 balance on my account. Yet still they are reporting to both Experian and Transunion (via a debt collector) that I owe $8000

      Business Response

      Date: 06/30/2023

      BBB CASE#: ******** (*******)

      AMERICAN ANESTHESIOLOGY OF FLORIDA received an inquiry regarding a patient that we provided anesthesia services to on October 5,2021 at West Boca Medical Center. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
      At the time of service the demographics information received for the patient did not include information for the insurance provider. The claim was billed as self pay. Payment was not received, and the account was subsequently sent to collections.
      We have since received information and billed the patients insurance provider LHS/Medcost Solutions on behalf of the patient.
      LHS/Medcost Solutions processed the claim at a repriced amount and did not include a patient responsibility.
      We have now taken the following steps:
      In deference to the patient, we have applied an insurance provider adjustment which brings the account balance to $0.00
      Closed the account at our collections agency ICS
      Requested ICS remove any associated negative credit reporting and send the patient a letter to advise.
      Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.

      kind regards,
      ***************************
      North American partners in Anesthesia (NAPA)
      ***************** Services, Supervisor
      ****************************
      ************

    • Initial Complaint

      Date:06/23/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed for anesthesia charges which my insurance paid a portion of and I OVERPAID for. I have support for how the charge was supposed to be handled via my EOB, and this company has erroneously applied the payment from my insurance AND NEVER applied the credit card payment I made, even after submitting support for it multiple times. They have now sent me to collections when THEY OWE ME MONEY. I can NEVER get anyone on the phone other than some customer service rep who says I don't know what I am talking about. I work in healthcare billing so I know exactly how to read an EOB and how to apply payments. I do know what I am talking about and I am fed up with this. I want the overpayment returned to me immediately. I am sick of dealing with incompetence and obstinance.

      Business Response

      Date: 06/27/2023

      BBB CASE#: ******** (******)

      AMERICAN ANESTHESIOLOGY OF ********* received an inquiry regarding a patient that we provided anesthesia services to on August 24, 2022, at ************************ of *********. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
      Our office filed insurance for the date of service to the insurance company that was provided to us, ************ Blue Shield.
      Blue Cross Blue Shield processed the claim with a patient responsibility of $382.74.
      The patient made a payment of $754.47 resulting in an overpayment of $371.73.
      Due to an internal billing error the patients payment was not reflected on the account. This error has been corrected and the account now reflects a credit of $371.73.
       We have now taken the following steps.
      Called the patient at the number on file and left a voice mail message.
      A request has been made to have the refund due to the patient expedited.
      Closed the account at our collections agency ICS as the account was listed in error.

      Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.

      kind regards,
      ***************************
      North American partners in Anesthesia (NAPA)
      ***************** Services, Supervisor
      ****************************
      ************

      Customer Answer

      Date: 06/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After the birth of my child in a hospital, I received bills from Pediatrix for services like hearing tests. Pediatrix claimed my insurance was not paying. My insurance claimed they never got bills from Pediatrix. I spent dozens of hours on the phone with Pediatrix. I got a letter from Pediatrix saying that I needed to send payment to my insurance company. When I called Pediatrix about it they said it was a mistake. I had multiple three way calls with Pediatrix and the insurance company. Many times I was told this was dealt with and I continued to get payment due notices from Pediatrix. I spoke with Pediatrix 23 times over the last 19 months dealing with this. A month ago, I finally was allowed to speak with a manager who assured me it would be dealt with if she could just speak with my insurance. I gave her the information and had the insurance contact her. Next thing I hear, it has been sent to collections. This company is despicable. But there's not much a patient can do about it, because when you give birth in a hospital somehow it is ok to be billed for services that one never agreed to that were provided by hospital staff but billed by this third party. Shame on you Pediatrix for taking advantage of patients.

      Business Response

      Date: 06/30/2023

      I have received the inquiry filed by the guarantor with the Better Business Bureau. A thorough account review was completed, and I have successfully contacted the guarantor using the phone on file. We have spoken and the account is nearing full resolution. My direct contact information was provided, and I will keep the guarantor updated regarding account status.

      ********************** is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

    • Initial Complaint

      Date:05/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can not get in touch with anyone about this bill for $1991 that showed up on my credit report. Account number **************. **************. My insurance provider has not received a bill either. I have called and have only been able to get voicemails from American Anesthesiology. No Calls have been returned.

      Business Response

      Date: 05/24/2023

      BBB CASE#:  20093608 (****)

      NORTH AMERICAN PARTNERS IN ANESTHESIA, received an inquiry regarding a patient that we provided anesthesia services to on January 10,2020 *******. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
      Our office filed insurance for the date of service to the insurance that was provided to **, First Health Network. The claim was processed with patient responsibility of $1,991.00, the entire amount of the claim. Per the explanation of benefits received from the insurance company, this was a non-covered service per the patients benefit plan.
      Statements were subsequently sent to the patient at the address on file.
      We have reached out to the patient at the number on file and left a voice mail message.
      Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.
      ***************************
      North American partners in Anesthesia (NAPA)
      Patient Financial Services, Supervisor
      ****************************
      ************

    • Initial Complaint

      Date:05/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 22nd of February 2023, I paid my bill online using their online option. When I processed my payment, I didnt receive a confirmation of payment so I processed it for a second time and received a confirmation of payment. It happens that my payment was processed twice. I called on February 28, 2023 to request a refund of one of my payments and the person I spoke to could see the double payment and said my refund would be processed within 5-7 business days. I have called several times since then and to this date May 11, 2023 have not received a refund. I keep getting the run around about expedited the process but it doesnt make any sense because I was told originally that it would only take 5-7 business days. At this point its like I need interest paid for my money being held for this long. ID Number ********

      Business Response

      Date: 05/19/2023

      I am in receipt of the inquiry filed with the Better Business Bureaus via the online portal. A thorough search was completed, and the account has been reviewed in detail. I attempted to reach the guarantor using the number on the inquiry and left a voice mail. I have sent an email message to the address listed on the inquiry; Please contact me directly so that I may assist with resolution: ************.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

    • Initial Complaint

      Date:04/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail on 4/12/23 regarding an account balance with a company by the name of Pediatrix. The letter states that my insurance carrier notified them that the claims were denied because our child was not covered under the policy for the dates the service was provided. The letter has no mention of when service was provided, what the service was, or even the name of the child that received the services. I contacted my insurance who confirmed my child was covered since birth, and they searched through claims and were not able to find any record of claims by this company or for this amount ($250). I also contacted the hospital, who had no record of the company. They suggested I contact the company to get more specifics. I did on 4/17/23, was transferred around and sat on hold for 50 minutes before arriving at a voicemail telling me to leave information for call back and did not receive one. On 4/20/23 I again contacted the company, spoke with a representative who again said I needed to be transferred to another department, I sat on hold for 35 minutes until she came back and said the other department wasn't taking calls now, but she had forwarded my information to them and they will call me back in ***** hours. The letter has an account number listed of *** *********.

      Business Response

      Date: 05/03/2023

      I am in receipt of the inquiry filed with the Better Business Bureaus via the online portal. A thorough search was completed, and the account was reviewed in detail. The guarantor and I spoke at length on Friday, April 28, 2023. We are currently working together to ensure resolution of the account. I have given him my direct contact details and will be keeping him informed throughout the process.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

    • Initial Complaint

      Date:04/17/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried multiple times to contact this company, and to no avail- NO ONE IS ANSWERING. Ive been calling for the past week regarding this suspicious bill I received in the mail for one of my twin daughters born this past Dec. 2022. 30k bill and no provider listed, no itemized bill, no resources to call or email. Nothing seems right with this paper, and I need answers as Im being THREATENED to collections if **** has not been paid in full, even though I'm insured, my insurance hasnt received nothing from this company. I need answers.

      Business Response

      Date: 04/26/2023

      I am in receipt of the inquiry filed with the Better Business Bureaus via the online portal. A thorough search was completed, and the account was reviewed in detail. I attempted to reach the guarantor using the number on the inquiry; the voice mail box was full. I have sent an email message to the address listed on the inquiry; Please contact me directly so that I may assist with resolution: ************.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account ********************. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

    • Initial Complaint

      Date:04/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 06, 2022 I paid the bill for $60.65 by a check from my ************** Check No. ****. It was drawn against my account. They refuse that they have received the monies. They continue to send me a bill and now with an added fee of $41.47 for the same procedure and date with the $60.65 totaling $102.12. I have called them with no success and emailed them with pdf copies of the check and original billing. Still they ignore me and continue to bill.

      Business Response

      Date: 04/06/2023

      BBB CASE#: 19891211    Potter

      NORTH AMERICAN PARTNERS IN ANESTHESIA, received an inquiry regarding a patient that we provided anesthesia services to on June 17, 2022 at St. ******* Hospital.  Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
      Our office filed insurance for the date of service to the insurance that was provided to us ******** **.
      The claim was processed with patient responsibility of $60.65 on the MD charge and $41.47 on the **** charge which we billed to the patient. The patient made the payment of $60.65 which was initially mis posted. A correction has been made, and this payment is now reflected on the patients account.
      The $41.47 charge is still outstanding.  Included are the EOBs showing the patient responsibility per the patients insurance.
      Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.
      ***************************
      North American partners in Anesthesia (NAPA)
      Patient Financial Services, Supervisor
      ****************************
      ************

      Customer Answer

      Date: 04/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Once a corrected bill is sent to me in the amount due of $41.47, I will submit a check for that amount.

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/16/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an epidural on 4/6/2022. I had a cesarean on 4/7/2022. They billed my insurance $2210.76. My insurance covered or adjusted the total amount. They continue to bill me an additional $3709.38 that has not been billed to my insurance. I have called for the past 4 months to get this billed to my insurance. They still have not billed to my insurance. They will not let me speak to a claims representative. I have asked for a claims representative to call me back. They will not call back. I cannot receive any help from this company to get this billed correctly to my insurance.

      Business Response

      Date: 03/23/2023

      BBB CASE#: 19605805           (******)

      AMERICAN ANESTHESIOLOGY OF *********, PC received an inquiry regarding a patient that we provided anesthesia services to on April 6, 2022 at Fort ******* Regional Medical Center. Our office conducted a full review of the billing for the services for this patient and below is a summary of our findings.
      At the time of service the insurance information provided to us was ********** Blue Shield (BCBS) of **.  We billed the claim to the insurance on behalf of the patient.
      The claim was processed and payment was made by the Payer. A charge correction needed to be done by our ****************** on the invoice to have CPT codes ***** and ***** on the same claim with QZ modifier as the initial charges and allowables were incorrect. Due to an internal billing error the balance was sent to the patient in error.
      A corrected claim has been submitted to the payer with the correct charges.
      We have closed the account at our extended Billing office,reached out to the patient by telephone and advised of actions taken.
      Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.

      Customer Answer

      Date: 03/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the bill actually gets resolved. It will take several weeks before I know if this is actually taken care of. 

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB Representative,On early February 2023, my wife and I received a letter dated January 27, 2023, from Pediatrix-Obstetrix Medical Group 1 ("Pediatrix") stating that my wife's insurance carrier has delayed payment on the claim Pediatrix submitted to my wife's insurance for service provided for our kid upon birth. The letter advised us to keep Pediatrix informed of our communication with insurance or they attempt to collect the balance from us. First, this was the first time we heard about Pediatrix, and Pediatrix had never attempted to communicate with us about any service that they provided to our kid post-birth. Second, Pediatrix submitted the claim to a wrong insurance carrier--my kid is not a covered person under my wife's insurance policy. Had Pediatrix contacted us earlier, we would have let them know of who my kid's insurance carrier is. That said, in the spirit of good faith and cooperation, we provided Pediatrix with right insurance information, but to this date there is no record of them submitting any claim to the new insurance. I personally spoke with members of Pediatrix's billing department and they assured me that claim has been submitted to the right insurance carrier. But our insurance carrier maintains that they have not received any such claim from Pediatrix. Further, Pediatrix is an in-network provider with my kid's insurance carrier, and by the terms of the agreement between Pediatrix and the insurance carrier, Pediatrix had only 90 days since the date of service to submit claims. We are way passed the 90-day period, and so our insurance carrier advised us that this would be Pediatrix's fault, and as such they cannot come after us for any balance. This would be considered as the provider write-off for failure to submit claim in a timely manner. Pediatrix cannot lawfully and should not come after us or attempt to collect from us. Unless Pediatrix can collect from insurance, they must adjust the balance to zero.

      Business Response

      Date: 03/17/2023

      I am in receipt of the inquiry filed with the Better Business Bureaus via the online portal. A thorough search was completed, but we are unable to locate the account in question based on the details provided.Please contact me directly so that I may assist with resolution: ******************** or ************.

      Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. Pediatrix physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.

    Pediatrix Medical Group, Inc. is NOT a BBB Accredited Business.

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