Reviews
This profile includes reviews for CITY Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 905 Customer Reviews
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Review fromAbri L
Date: 07/24/2022
5 starsDelivery was on time and assembly was quick and efficient!Review fromJim A.
Date: 07/23/2022
5 starsUsed them for years and many purchases. Delivery people Always respectful hard working and communicative.Review fromAlan Hess
Date: 07/22/2022
5 starsAlan Hess
Date: 07/22/2022
Arrived as scheduled. Placed furniture where is was supposed to be. Removed all wrappings etc
CITY Furniture, Inc.
Date: 07/23/2022
Hi Alan!
That is great to hear, we pride ourselves in making sure your delivery is stress-free!
Review fromTammy C
Date: 07/22/2022
5 starsTammy C
Date: 07/22/2022
Excelling Service. Very a friendly delivery staff. Called in morning to give me time frame and showed up at little early. Worked out perfect!CITY Furniture, Inc.
Date: 07/23/2022
Hi Tammy!
We are very happy to hear that you were satisfied with your delivery experience!
Review fromTeresa T
Date: 07/21/2022
1 starTeresa T
Date: 07/21/2022
Worst **************** ever. Have tried to call Hollywood ******** ******* location with no avail. Left messages. I also called head office and talked to 2 head people there, and they escalated. Now after 6 days, I have not heard from that store. I've been trying to contact *********** again, now they do not answer the calls.I WILL NEVER BUY FROM THEM EVER AGAIN!!!!!I have given them a 1 stare, but they do not even deserve that!!!!CITY Furniture, Inc.
Date: 07/23/2022
Hi Teresa!
Our records show you were assisted by a team member. Please reach back out to us should you need further assistance.
Review fromJohn P
Date: 07/21/2022
1 starJohn P
Date: 07/21/2022
It doesnt allow you to leave zero stars but that was our experience on this. Ordered furniture and knew things were on back order. Called ahead to pick up what they had 1 hour before arriving. When arriving we waited 1 1/2 hours. 3 other vehicles arrived and left before us. When they brought the table we asked to open it so we could see if it was broken because it was made of glass. It wasnt damaged and put it in the back seat. We continued to wait for the mirror and 1 time I asked where it was and the worker said be patient. When it finally came I watched it fall over on their lift. The worker brought it over and I asked to have it opened and he said I thought you were in such a hurry very rudely. He then opened it and it was the wrong one. I told them forget it and gave the end table back and said cancel the whole order. We left and called the distribution center and told them to cancel the entire thing and explained how rude they were and how long we waited. Weeks went by and our credit card was still being billed for the entire balance. We called and sat and waited on the phone and ended up trying to get a message to somebody and they wouldnt answer. When we finally got in touch with them they said that we picked it up and we argued with them and told them to check the cameras because we knew that they had cameras on their dock. When they finally did they admitted that oh yeah we saw that you didnt take the items. Then another week went by and the woman called from there and tried to convince my wife to keep the order active and they would do free delivery. My wife did not want anything from them and then they finally said will give you $100 gift card for your next purchase. My wife said she didnt want anything but a credit back on her credit card and that she was hanging up. Horrible experience!!!!!****CITY Furniture, Inc.
Date: 07/23/2022
Hi ****!
We are truly sorry to hear that you didn't experience the service we expect all of our customers to receive.
Please email us at ********************************* should you have any questions or in need of assistance in the future.Review fromTiara F
Date: 07/21/2022
5 stars***** and his counterpart provided a STELLAR experience. They were prompt, professional and extremely patient. This was by far the easiest delivery I have ever experienced. Between the proactive communication, running extremely timely and efficiently, I truly cannot rave enough about this experience, I truly appreciate the keen attention to details and overall customer-centric emphasis I experienced. Thank you *****!Review fromJane R
Date: 07/21/2022
5 starsJane R
Date: 07/21/2022
Your delivery guys especially this crew today are the strongest link in your company Get your sales people better trained because they screwed up my order instead of getting one delivery ahead of three.But the delivery guys so far both times were stellar, they know their stuff and theyre great to work with. I would love to have either crew back for the third delivery later this month. Thank youCITY Furniture, Inc.
Date: 07/23/2022
Hi Jane!
We appreciate your honest feedback as it helps us to better our processes. We are happy to hear your delivery service went well!
Review fromPatricia W
Date: 07/21/2022
5 starsThe ******************* were professional, knowledgeable, and fast. In addition, they made sure that I was satisfied with the delivery of my bed.Review fromTrevor B
Date: 07/20/2022
1 starOn May 22,2022 I had decided to buy a tempur -pedic mattress, invoice number (******), at your city furniture Sawgrass &outlet in *******. I pay ($1,356.37, ********) for the mattress on my credit card. However, city furniture delivered the mattress to my home on May 24,2022.Unfortunately, your product had not performed well in other words its not comfortable of relaxing for a good night sleep Therefore, the next day I attempted to reach out to the sale representative Hedes Charles, no response, I sent an email no one reach out back to me. I had to make a trip to the store and spoke with the sale rep. at first, I asked to exchange for a softer Mattress my request was declined then they suggested to me resales the mattress on offer -up which is I think was rude and unprofessional Im not in the mattress selling business. The sales rep was misleading me and told me the mattress had its cover but when I asked for the exchange, she pointed out that the return policy wouldnt accommodate the return without a purchasing of a cover, only then I was made aware of such policies. The sale rep should have made it very clear of the return policy which she did not only after requested an exchange the details policy was mentioned. I would have happily bought whatever is needed for a smooth transaction if I was made aware of. I recommended in the future the sale rep must be very clear about return policies to avoid future conflict like this. I would like to have a full refund and I will pay for the delivery for the product to return. I felt like I was misled by the rep **** and abused by illegal customers abused. I look forward to a favorable reply and a resolution to this problem and I hope we can move forward and continue doing business. Please contact me via email .Sincerely TB
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