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Business Profile

Beverage Dispensers

Cirkul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Dispensers.

Complaints

This profile includes complaints for Cirkul's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cirkul has 2 locations, listed below.

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    • Cirkul

      3620 Queen Palm Drive Tampa, FL 33619

    • Cirkul

      4914 Joanne Kearney Blvd Tampa, FL 33619

    Customer Complaints Summary

    • 282 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently received an offer for buy 4 get 1 free cartridges so I went and logged in to my account. I HAD been a customer over 2 years ago but canceled my plan and removed all my Bank/Credit Cards.I placed my order for the 4 Cartridges and picked my FREE cartridge and paid with AFterpay which doesn't give Cirkul access to my Bank Cards again. The site kept showing me my OLD reoccurring plan, but I ignored it as I didn't want to be stuck again. I received an email confirming my 4 cartridges, I never got the FREE one I was promised. Then the emails stating I need to update my Payment method so they could fulfill my subscription. I never responded as I had removed all my Payment info 2 years ago. Today I saw they charged my bank the $27 . I have no clue how they got my bank info to do this or my debit card number as everything was removed. Now I'm going to be overdrawn at my bank as I recently became disabled and get paid once a month. The bank they charged was money for my car payment and insurance. I will NEVER order from this crooked company ever again. They promise FREE stuff to get you to order and never send the product. That's one of the reason's I quit the subscription 2 years ago. Always promised and never delivered. Now they a sneaky and billed me for a Plan I didn't want.

      Business Response

      Date: 09/24/2024

      We have sent the customer an email from [email protected] this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:09/13/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a cirkul autoship plan where I get 16 flavors every month. You can update what flavors you want whenever, so I did. the problem is there is a glitch in their online system where they have not received any of the updates, even though my end said it had. So I received boxes with the old order plan, not reflecting my changes. When I contacted customer support. They said they do not issue refunds or replacements. Even though they sent me the incorrect product. They offered me a 5 dollar gift card after I gave them 49 dollars for 2 months in a row for an incorrect order. I would like a refund or a replacement with the correct items and for them to fix the glitch on their end so I can get the proper items. I am more than happy to ship the incorrect box back.

      Business Response

      Date: 09/24/2024

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 09/24/2024

       
      Complaint: 22278718

      I am rejecting this response because:

      They just said the same thing i was told before, that they couldn't locate the update I made to my plan (a technical issue on their side) and offered me the 4 free sips. The thing is even if my money is lost from the wrong order they sent and I just eat the loss, I'm scared to ever make another order because the same thing would just happen again, and they won't refund or replace if the wrong thing gets sent again. Apparently they can send people whatever they want and just say "we didn't recieve the update." And keep your money. After buying 3 bottles this is heartbreaking, but based on the other reviews on this site they just don't care. 

      Sincerely,

      ****** ********

      Business Response

      Date: 09/27/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This relatively new company runs out of items and then will either send you whichever stock they have left in wrong color or if they are completely sold out they will send you nothing. If you notice and complain because it is every order something is out of stock they say basically sorry cant help you. I was sent the wrong color of a sleeve for a water bottle three times! I called about a tumbler and flavors that were not in my order and they are all conveniently sold out in the website and they said someone definitely stole out of my package at ****** And that I needed to take the issue up w them? I said I got a package just another wrong color and no flavor that are all sold out. They do not send invoice or check list from the package. Even Temu has standard practices such as this to show you your invoice. My son likes this water that doesnt even last two full *** you have to buy special tops cannot return and when they forget to send or send the wrong item you have to eat your money you spent. As a single mom I cannot do so. Not only are they criminal but they are insulting as well. I have spent probably close to 1000 or more dollars on this stuff and many orders if not seriously all were messed up. Nothing is ever in stock and they take so long to send stuff out the item you got cannot be replaced.

      Business Response

      Date: 09/10/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks, - Cirkul Team


      Customer Answer

      Date: 09/12/2024

       
      Complaint: 22253480

      I am rejecting this response because: they offered something I responded and then they have ghosted my response ever since. Idk how they could offer things that on the site they claim are sold out. Interesting. 

      Sincerely,

      *****************************

      Business Response

      Date: 09/16/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 09/16/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed 2 orders, then later fountain out that this company gates tge military, law enforcement, first responders, and so on,so I tried to cancel my orders and ask for a refund. I was told my money is now a donation, bad that state or federal law including the consumer protection act doesn't apply to them, and that they don't have to answer to any government agencies.

      Business Response

      Date: 09/16/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:08/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes I have been using cirkul for 5 months. I have had a lot of my cartridges not last as long as they are advertised. I have this last couple months been so extremely sick stomach cramping nausea and I have found that there has been some pieces of the inside liner of cartridges in the water I've been drinking. I've had to stop drinking it with 20 cartridges wasted due to it tearing up my stomach and the vomiting from drinking it. When I stopped drinking it for one day my stomach has improved some. I am highly disappointed and believe the company should know apologize and compensate for me being sick for having there liners dissolving so people are drinking the lining and getting sick and the cartridges not being filled with right amount of flavoring they advertise.

      Business Response

      Date: 08/28/2024

      Please email us at ********************************** or send us a message on ******** so we can further assist.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:08/20/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 18, 2024, I placed an order for 10+ flavors plus the free bottle. This was done through the Auto-ship option linked on their plans page. In my cart was my flavors plus the 22oz stainless steel bottle. After checkout, multiple flavors plus the bottle were missing. I contacted Cirkul on 8/19 to hopefully receive my flavors and bottle. I was offered a $5 gift card but not the products or promotional offer I paid for. Cirkul only wanted me to upgrade my plan to an 8 flavor auto-ship plan because I was on a 6 flavor plan. A 6 flavor plan is not even a selectable option - I was only put on that due to flavors being removed from my cart.My customer support ticket was closed out with no response once bringing this up.

      Business Response

      Date: 08/21/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 08/21/2024

       
      Complaint: 22166927

      I am rejecting this response because:

      They sent me the exact same response and only said that if I placed another order, I could get what I want. That is simply not a solution to fix the current problem. I can obviously place another order to get what I originally wanted. They just want more money and seem to not care about fixing my order.


      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased over 150$ worth of defective product from this company when I contacted them they offered me a 5$ refund the reason these items were defective is because they did not match what was advertised on the website packaging or anywhere else I find it appalling they can say these things when its not accurate

      Business Response

      Date: 08/20/2024

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 08/21/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted the circul water bottle company more than once and gotten no response. I wanted to know what is in their product and they won't tell me. Can you do something about this?

      Business Response

      Date: 08/20/2024

      We have sent the customer an email from ********************************** this morning to solve the issue at hand.

      Thanks,

      - Cirkul Team


    • Initial Complaint

      Date:08/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attached are all the details of my correspondence with Cirkul. I ordered their new product the Cirkul with straw. There is a defect with the lid and cartridge. You don't get the flavor you should be getting. I tried troubleshooting with them as well as my other friends who are having the same issue. My point is that they will not send me a postage paid return label for their product which is defective. I do not feel that I should have to pay postage on a defective item for them to get me a return.

      Business Response

      Date: 08/13/2024

      We have sent the customer an email from ********************************** this afternoon to solve the issue at hand.

      Thanks,

      - Cirkul Team


      Customer Answer

      Date: 08/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:08/07/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received the tracking, tracked it in, watched the mail carrier deliver 1 package and it did not contain my Cirkul Bottles. The only thing that arrived with the drink pods. ******** services phone number left on the website tells you they are no longer accepting calls and to email.

      Business Response

      Date: 08/13/2024

      We previously sent the customer an email from ********************************** to solve the issue at hand.

      Thanks,

      - Cirkul Team


    Cirkul is NOT a BBB Accredited Business.

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