Business Profile

Dentist

Coast Dental

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

413 total complaints in the last 3 years.
121 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 1, 2021 my son went to Coast Dental located at **** Fife Forks *******, *******, ** ***** for a routine teeth cleaning. As I was not able to attend, I spoke to the front desk with my son's phone and asked that they call me first for any additional treatments outside of the free teeth cleaning. Unfortunately, Coast Dental did not call me. My son came home after his visit and told me that after his procedure he was asked to pay $193.19. I contacted the office immediately but was not given a valid explanation for the additional charges - I was only told that the treatments were needed. Next I reviewed the *** from my Insurance and noticed that it was very different from the receipt that I was given by Coast Dental. I then contacted my insurance and asked for an investigation. My insurance agreed that there is a discrepancy and advised Coast Dental to refund me the overcharged amount as per ***. As you can see on the attached documents, my insurance plan paid Coast Dental $219 in addition the $193.19 that they charged on my credit card for a total of $412.19. According to the ***, Coast Dental should have only charged me $80.20 for the additional treatment (that was given without my consent). I have contacted Coast Dental numerous times and spoke to the Office Manager, ******, who keeps telling me that she is waiting for Corporate to issue my refund. She asked for my credit card information, which I provided back in January. I called again yesterday and this time she informed me that there is nothing else she can do for me since Corporate has not yet issued the refund as requested and for me to follow up with Corporate. Coast Dental owes me $112.99 and I'm requesting my refund as soon as possible. Thank you.
Business Response
Date: 04/19/2023
Please accept this as Coast's response to ******************. We are sorry for the delay with your refund and the process. I am currently investigating this case and will provide an update as soon as I can. Thank you
Customer Answer
Date: 05/02/2023

Complaint: 19881325

I am rejecting this response because: it has been over two weeks since the response. How long does it take to issue the refund? Why is there another delay?

Sincerely,

*************************
Business Response
Date: 05/16/2023
Please accept this as Coast's response to ******************. We are reviewing the total refund, currently $53.20 was credited back to the original payment on 4/21/23. Once I have more information, I will provide an update. Thank you.
Initial Complaint
Date:03/30/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
----Original Message-----From: ********************* <****************>To: *************************************** <***************************************>Sent: Thu, Jan 5,2023 3:26 pm Subject: $50 Overpayment Refund due January 5th, 2023 Dear *****,I am very annoyed and have been very patience trying to get my $50 overpayment refund since July of 2022.Originally, I spoke with ***** which she is no longer with your company. I have spoken with ********************** and CeeCee at ************************** office on several occasions as of today no one have resolved this issue.I have called the corporate office at ************ however, the mailbox is always full, so I am unable to leave a message.When service is rendered, you expect payment in full so why can't I get back my overpayment.I have since changed dentist because I am not happy with your services.in addition, I'm currently closing my bank account and would like a physical check mail to ********************* *********************************************************************** C: ************
Business Response
Date: 04/03/2023
Please accept this as Coast's response to **************. We are sorry to hear about the delay with your refund. I do see the refund has been entered and pending processing. For the location of where we can send the refund to, we will need to send it back to the original payment. If you no longer have that account, we need a letter from your bank confirming the status of the account which includes the last 4 of the original payment. Additionally, please provide copy of signed HIPAA. Thank you.
Customer Answer
Date: 04/11/2023

Complaint: ********

I am rejecting this response because: I went to the bank today and spoke with *********************** at TD. ******** is unable to provide a letter when payment is made with a Debit card if the debit card is close but unbeknown to me you can still refund payment back to the original debit card ending in ****.
However, I Have been more then patient since this has been going on since May 2022 so at this point, I really would like a Physical check for $50 mail to my home address.
*********************
*************************************** 1203
**************, ** 32904
C: ************

Sincerely,

*********************
Business Response
Date: 04/13/2023
Please accept this as Coast's response to **************. As previously stated, we are only able to refund back to the original payment unless a bank letter is provided with the details requested, this is common practice for most businesses. We can move forward with refunding the original payment or if you can provide the bank letter requested we can move forward with a refund check. Once we move forward with the processing, I do need a signed HIPAA form to provide the account ledger and refund slip. Thank you.
Customer Answer
Date: 04/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not really satisfactory to me.
However, at this point please refund the $50 over payment back to the Original Close Debit Card ending in 8084.
I am not a happy customer, and this is very ridiculous that for almost 1 year.
I can't get my $50 over payment return.
The HIPPA form was email to ********************* at BBB on 4/6/23.

Sincerely,

*********************
************
Initial Complaint
Date:03/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Coast Dental for an oral checkup. Since we were having a problem with dental coverage finding providers, we contacted Coast Dental. The next day they called and said they were confirmed covered and please come in. After our visit they did not submit a dental claim for this visit. Instead I kept getting a billing for $78. I've tried over and over to contact them by phone ************ but they will not answer and their voice mail does not accept any more messages. Today, I tried the main number for an appointment and that also did not work.
Business Response
Date: 03/30/2023
Please accept this as Coast's response to ************************. Please provide signed HIPAA. Thank you
Initial Complaint
Date:03/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went in for a cleaning and all was fine. Received a bill for $200.40 when it should have been $20.40. This is shown in the attached photo. Initially I caled the local office and they stated not to worry about this, the date was 5/23/2022. I left it be for about 9 months and began again trying to resolve it as my portal still shows the amount due. When calling local office they say they can not assist and that my account has a credit and to call corporate to resolve the issue.When calling corporate they state that they can not discuss it but to expect a call from the billing department within 48 hours. I have called on 2/21/23, 3/16/23, 3/19/23, 3/22/23. Each time they have not called me back. When trying to file a complaint via their voicemail they have no voicemail set up. I have been unable to remedy an amount for just under a year.
Business Response
Date: 03/28/2023
Please accept this as Coast's response to Mr. ******. I am reviewing the account and do not show that balance you are referring to. Can you please provide the account number in which you are seeing online. Additionally, please provide a signed HIPAA form. Thank you.
Customer Answer
Date: 03/29/2023

Complaint: 19639944

I am rejecting this response because:
Despite being told by many representatives and many different employees at the local level the ******************* shows in the portal when logging on and threatens collections. I understand this bill is done in error, it occurred on the date listed previously and has been cleared up as an error by everyone. With that being said I need to know that this bill, that I can still log on and pay, is deleted and not at risk of collections. I have attached video proof of the log in showing the correct bill both through my username and the guest ID. I have attached both my drivers license as well along with the authorization form.
I have made 15 calls in order to try and receive a call back from the 'billing department' and have yet to receive one. The local branch manager said I would receive a call back from an area supervisor and I have not. These calls have taken place over a month. I have attempted to complain to the complaint hotline listed on all billing paperwork and the voicemail is full.

I am seeking for this bill, that I can still access, to say $0. I am not even pursuing the $30+ dollars I have as a credit and have over paid.
Sincerely,

*********************
Business Response
Date: 03/30/2023
Please accept this as Coast's response to ****************. I am not showing any signed HIPAA release, the document still shows blank on my end. Also, I am not able to view the videos. Can you please provide a screen shot? The uploaded items are showing as not available. Thank you.
Business Response
Date: 03/30/2023
Please accept this as Coast's response to ****************. Thank you for providing the documents. I have submitted a request to our technical team to review this case. Please allow time for investigation. Thank you!
Customer Answer
Date: 04/05/2023

Complaint: 19639944

I am rejecting this response because:
The account balance is still showing and I am replying simply to keep this complaint open. It has been 5 business days since this response was received from the business and nothing has changed. It still shows a bill that the company and all employees I have spoken to regarding it does not deem justly applied.

Sincerely,

*********************
Business Response
Date: 04/24/2023
Please accept this as Coast's response to ****************. We are still pending an update from the online system which manages the patient portal. Once I have been provided an update, I will provide you with that update. Thank you
Initial Complaint
Date:03/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called *********** office to schedule 6-mo cleaning. Advised I was changing dentist. I was a new patient and I asked if I was going to see the dentist and then the hygienist for a cleaning. I was advised "yes" it would happen on my first appointment". Was scheduled for 3/22/23 at 8:50a. Arrived at 8:45a and was given paperwork to fill out. I then sat there. 9:43a they took me back to do X-rays and then the dr ***** I advise them that I had x-rays 6 mo ago and that this was just my 6-mo cleaning. The two ladies continue to go on that "NO" I was not getting a cleaning today, ***********. I was upset. I said "You people have not changed since I tried to do business with you over 10 years ago". They became offended, quoted back to me "you people". (I'm assuming they got offended because they were both people of color.) I said, "yes" your company did the same c*** 10 years ago. I said again, NO I'm not here for x-rays I'm here for 6 mo cleaning. They told me to step up front. Now at front desk where "office mgr" told me I would need to reschedule appt. I asked why, she said because I declined to have x-rays. I advised I was guaranteed I was getting a cleaning today. She blamed the call center. I said then do the x-rays and I'll schedule a cleaning. She said NO it is now 10:00a, your appt was 8:50a and you declined x-rays. I was sitting for almost an hour, how is that my fault? We went round and round I said then do the x-rays she refused. Said next appt in April and cleaning in June. I said, no I want my appointment today, I was not going to wait or reschedule because of their mistake. They then asked me to take a seat in the lobby, and said they would speak to the dentist. Then one of the ladies came out and asked me if I wanted to go ahead and reschedule my appt to which I said no and she said I'm here to ****** you out of the building.Really you messed up my appointment, then refused to see me because of a comment I made. And then escorted me out of the office.
Business Response
Date: 03/30/2023
Please accept this as Coast's response to **************. We are sorry to hear that your appointment did not go as planned. Upon review of the call to schedule the appointment, you did inform us that you had x-rays from another dental office. The agent did inform you that you would have to authorize to release those documents, which is done through the other providing dentist, Premier dental office is not Coast dental, so we do not have access to those records. For any new patient, we do schedule for x-rays (unless provided) and a cleaning as long as the doctor gives the hygienist the go ahead but without x-rays, we are unsure of what type of cleaning is necessary or if you are in need of other treatment. In this case, we would have needed the x-rays upon arriving to your visit to be able to proceed with any treatment. The office did advise they spoke with you, and you informed that you did not want any x-rays taken but the office cannot complete or begin treatment without knowing if there are any underlining treatments needed. You did insist on being seen but without the x-rays we cannot. The office did also offer to reschedule for the same day and even move another patient so we can get the x-rays, but this was not accepted. Please close this complaint as answered. Thank you.
Initial Complaint
Date:03/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill for $1106 for services on 10/9/21 from Coast Dental-*******, around 9/28/22. I called the office and was informed my secondary insurance denied the claim due to my sons age. Also, I was advised to call my primary insurance ********** Blue Shield (****). I contacted *******, and they told me that information was incorrect. MetLife said the frequency of putting sealants on 4 teeth was performed too frequently. Hence, the payment denial. Plus, they said the claim wasnt submitted correctly, and they needed to resubmit the claim. I did not reach the **** on 9/28/22. But I called the office back the same day and notified them of what ******* said. They informed me they would resubmit the claim. I continued receiving the same bill. Once I spoke to ****, they advised me they had no record of Coast Dental submitting a claim. Since the end of October, I have been trying to reach the office and no one has answered. I called twice every week. I got a Past Due Notice at the end of Nov 2022 with a number to call. When I called ************, the mailbox was full and didnt allow me to speak with a representative. In Jan 2023, I reached a few call center representatives who said they could send a message to the office. One representative stated that no one was answering because the Dentist was on maternity leave and the office was only open 1 day a week. On Feb 7th, I got a collection notice. As I informed that company, I am disputing the bill. I dont think it is accurate, plus no one from the company has returned my call to address the invoice or attempt to bill ****. Also, the rate billed is not the correct rate I should have been charged because that is not the negotiated rate. On Mar 1st, I was able to leave a message on the ************ listed on the past due notice. No one has returned my call. I need someone to address this billing issue, correct it, and stop trying to send it to collections. Account Number **********; Khalik White patient.
Business Response
Date: 03/30/2023
Please accept this as coast's response to *************************. The office is currently working with the insurance to help resolve the claim issue. Can you please provide HIPAA for patient in question? Thank you
Customer Answer
Date: 03/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:03/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I scheduled an appointment for a deep cleaning of my teeth. I asked the price that I would need to pay out-of-pocket and was told that I would not know that amount until approximately two weeks before my appointment I called back a week before my appointment, and was told the fee would be under $40. I came in for my appointment and signed the plan of care and had my teeth cleaned and paid my out-of-pocket, over a month later I needed to make an emergency appointment because my teeth were damaged in an auto accident and I needed an immediate attention. I came in from my appointment and was told that I had an outstanding balance of over $240 for the deep cleaning of my teeth . I asked to speak to the manager who was incredibly rude and not helpful. I told her that I specifically spoke to them, and was told how much I needed to pay out-of-pocket and even signed a plan of care, stating how much I need to pay out-of-pocket for that service that I should have no balance again. The manager was extremely rude and stated that my insurance did not cover the payment. I asked several times to speak to somebody above the manager at that location and she refused to give me any contact information. I left and did not get my emergency visit handled due to the unprofessionalism in the office. I have reached out to the corporate office nine times since then, leaving messages, which I have been told would be escalated to the customer service department , each time I have called I have asked how long it should take before receiving some sort of communication. It has been over a month now and I have heard from no one. I am on ******** and ******** and I would not have authorized a service of over 200. I was told the amount of under $40 and that is what I paid. I am having no luck reaching out to the corporate office nor the one 800 number nor any other office for that matter.
Business Response
Date: 03/13/2023
Please provide signed HIPAA release. Thank you
Initial Complaint
Date:03/03/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 31, 2023 wow signing in for my appointment at coastal dental the receptionist who had prior to the appointment that morning called me to question me about billing and insurance information I could not provide and she would have had to call the insurance company for coverage for the appointment. Was very upset that I had not called the insurance company for her in due to her mood she was very rude and irate verbally assaulting me as well as while I was speaking to her superior she began to shout in the office got out from behind her **** marching back-and-forth throughout the office shouting more verbal assaults I decided that at this point my appointment was over . I felt extremely threatened that I would be physically assaulted by this receptionist because of her aggressive behavior a few weeks after this situation I received a letter of notice of termination of doctor-patient ************ I would like to know why am I being retaliated against and what did I do to cause this type of in fraction. I was made a spectacle of embarrassed shamed and humiliated in the middle of the lobby and then by the staffs and multiple staffs who looked on as this employee continue to be irate throughout the entire situation. I would like a written letter explaining to me why I received a notice of Dr. ************ termination and what was the decision is made to draw this conclusion.
Business Response
Date: 03/13/2023
Please accept this as Coast's response to ************. We are sorry for the trouble you experienced at the office. Upon further investigation, it appears that the doctor-patient relationship has been comprised and the office feels that you can find another location that would accommodate your needs to your liking. If you would like your records to be sent to another dental office, we can certainly get those forwarded. We would just need a copy of the release form signed of course. Thank you.
Customer Answer
Date: 03/14/2023

Complaint: 19534235

I am rejecting this response because:

it does not resolve my issue and I am the one inconvenience it was a staff that inappropriately and I am professionally disrespected me and created a hostile environment for me to be retaliated against it makes me feel that I was profiled and treated this way unfairly because I'm young, black and a male patient. I feel that if I was a older Caucasian person the way that I was approached and the response to this matter and situation would have gone very differently I never was apologize for what I experience no one in the office spoke to me and quite frankly it feels that i'm the one being retaliated against. This is sad it's extremely inconvenience this office is a public service and I should not have to be terminated based off the actions of a receptionist employee my doctor and I patient relationship is excellent is the best doctor I ever had. I think it's very inappropriate the course of action the coast dental staff has made against me. I would like a outline to what occurred exactly to draw this decision?

Sincerely,

***********************
Initial Complaint
Date:02/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son was being seen by Coast Dental for orthodontics services. Mrs. ************************ Office Manager, explained to me that due to Covid they were not going to continue the orthodontics services for my son because they did not have doctors. **************** suggested I seek services elsewhere and she would send the medical records upon request. I asked her about the refund for the orthodontics services since I had paid $3K in advance for my son's braces. She stated I will be refunded and that most likely funds will be sent to the card on file. I explained to **************** that the card that was used was no longer valid since it was lost and a new one was requested and sent by my credit union. **************** stated that the office will need a letter from the ************ stating the card was no longer valid, with the addition of the new card number. Letter from ************ was hand delivered by me to Ms. ****** Upon receipt, ***** then informed me that the refund will take up to 9 weeks because they would have to do an audit. I have called for updates on the refund for a year now without any one returning my calls. Numerous times the call goes to voicemail, however, a message cannot be left because the voicemail is full. I made another attempt today, 2/27/2023, and once again the voicemail is full. I paid $3K on April of 2019. My son was last seen in August of 2020. Refund was expected (9 weeks audit) around March 2021. I was told in May 2021 that the *********** would be issuing the refunds and they were running behind. I have called every other month and attempted to leave messages, but again it would state the voicemail is full or messages would be left to their out of office representatives. I have not received a call back, not once nor have I received a partial refund. My son was only seen less than 4 times due to the office being closed for a period of time during the ***** pandemic and later not having doctors available.
Business Response
Date: 03/10/2023
Please accept this as Coast's response to Ms. *******. We are currently investigating this matter and will follow up with more details as soon as possible. Thank you!
Customer Answer
Date: 03/27/2023

Complaint: 19505866

I am rejecting this response because: Today, 3/23/2023, I received a call from ***** at Coast Dental requesting a valid credit card number since the one on file is not valid. Because the credit card Coast Dental has on file is not valid, a letter from my bank is required stating the invalid cards' last 4 digits along with the current valid card last 4 digits. Once the information is received, per *****, she will submit it to Corporate for a refund.
Please keep this complaint open as it is still not resolved since refund has not been provided. Same information was originally provided before to Ms. ***** at Coast Dental, but I will follow through with the request.
I am going to the credit union today to get the letter stating Coast Dental request and emailing it to the confirmed email provided by ***** which is ***********************************.
I will follow up once the refund has been issued.

Sincerely,

*********************************
Business Response
Date: 06/02/2023
This complaint has been resolved directly with the patient. If more information was provided, please advise. Thank you
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/1/22, I had 10 teeth pulled & an upper denture put it. A month later, I went back- couldnt get plate back in. Dental assistant filed plate down to get it back in. Ruined plate fitting so now they fall out without fixadent. I have spoken with Coast numerous times about a supposed $100 balance on my account. My account was paid in full on 7/1/22. They said insurance only paid $100 for the pulled teeth and I owed the balance. Insurance paid $20 per tooth for 5 of the teeth pulled. I spoke with ***************** They said they would pay the claim if Coast resubmitted it with the proper backup - they needed the x-rays to be submitted. I managed to get Coast on the phone again (surprisingly) and told them to resubmit the claim with all x-********** said she would. Yesterday I got a letter in the mail from a collection agency for the $100. I tried calling Coast immediately - got the answering service - left a message. Called again later on and got a scheduling person - she tried calling the office and they kept hanging up on her. I tried to call Corporate. Dialed 0 for the operator/receptionist and got voicemail. No call backs at all. So now I have an upper plate that doesnt stay in my mouth and $100 collection on my credit report.
Business Response
Date: 03/08/2023
Please accept this as Coast's response to **************. We are currently working to resolve your complaint, please allow additional time. Thank you.
Customer Answer
Date: 03/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will wait for a more definitive answer hopefully in the near future

Sincerely,

*****************************

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Business Response

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Business Response

Customer Answer

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