Business Profile

Dentist

Coast Dental

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

414 total complaints in the last 3 years.
121 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/19/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February 2022, I went Coast Dental in ************** for the first time. I initially went for a comprehensive exam. I was presented with a list of dental work that needed to be done. After maxing out my benefits, I borrowed the rest of the money from ******, as offered by Dr. ********* office. Hence paying for all of the work to be done. I was unable to get all of the work completed at one time. So I spread out my visits, which should not have mattered since they had been fully paid for. On December 19, 2022, I went to get the final work done, which was a crown. ******* presented me with the iPad for payment before services were rendered. I reminded her I had paid back in late spring. She insisted I didnt. In an effort to save time I agreed to pay, using ****** again, with the notion that I would simply return with my paperwork at a later date and the extra charge would be reversed as it was clear that I had paid. When I returned, the business manager ***** said she needed to review my entire profile. Two hours later, she had concluded nothing other than she was confused. She said I had a credit and yet couldnt determine a refund. *******, presented her with another document and confirmed I had indeed paid twice. I was told that the regional manager would have to resolve this. ******************** promised he would make sure they called me. I have been told three different times ***************************** would call. Nearly a month later, I have never received a call. Not only did I pay twice for one service, they submitted a claim to my dental insurance on January 10, 2023 even though the service and payment was made December 19, 2022. So they essentially received full payment by me twice AND tapped into my current benefits for this year. This is a very dishonest practice!
Business Response
Date: 02/02/2023
We are still investigating this case. Please allow additional time to respond. Thank you.
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting on a refund for my two children who only started Ortho services but did not continue since the ***** pandemic started. The services initially were rendered in **************, **. The total refund that I have been approved for is approximately $7,000 for the two childrens accounts together and it had been pending for a while now and no explanation except from the Manager ***** in the **************, **. She has been a great help, corporate is the department that I feel is with holding my refund. Please assist me with this matter before I proceed with my lawyer. Thanks ***************
Business Response
Date: 01/31/2023
Please accept this as Coast's response to ******************* complaint. We do apologize for the delay with processing your refund. The refunds are currently under review for processing. Please allow additional time to complete, once I have an update, I will get back to you. Thank you.
Customer Answer
Date: 01/31/2023

Complaint: 18815154

I am rejecting this response because:
I would like an update on when check is mailed out.
Sincerely,

***************************
Business Response
Date: 02/17/2023
I appreciate the patience while we work to get this completed. As soon as I have more information, I will provide you an update. Thank you.
Customer Answer
Date: 02/17/2023

Complaint: 18815154

I am rejecting this response because: I will await the update about when my refund check was mailed out.

Sincerely,

***************************
Business Response
Date: 03/02/2023
Thank you for your patience. I was just informed that one of the checks for 1 account has been created and being sent out in the next couple of days. Please be on the lookout for it. The other check is still in processing, once I hear back about this one, I will provide an update. Thank you.
Customer Answer
Date: 03/02/2023

Complaint: 18815154

I am rejecting this response because:
I will still be awaiting the response on when my 2nd check is processed and mailed out.
Sincerely,

***************************
Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying for months to get a refund for being overcharged on two separate visits to Coast Dental. I have personally went to the ********************************************* location on 4 separate occasions to followup on this and the finance person ******************************* has said the refund (#******) has been processed but not sent out and cannot get in contact with corporate to figure out why.
Business Response
Date: 01/23/2023
Please accept this as Coast's response to *******'s complaint. We are sorry for the delay in receiving your refund. The refund is in processing, and I will respond with an update once the refund has been completed. Thank you.
Customer Answer
Date: 01/23/2023

Complaint: 18809031

I am rejecting this response because:
Refund has been processing since October, that is a broad and general respond. Need an ETA, timeline of what exact day and time I should expect to receive it.

Sincerely,

***************************
Business Response
Date: 01/27/2023
Please accept this as Coast's response to Fabuola. Thank you for your patience as we worked to process your refund. Our refunds team confirmed this was refunded as of today back to the original payment. Depending on your bank, processing can take **** business days. Provided copy of refund slip. Thank you.
Customer Answer
Date: 01/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 10th I visited Coastal Dental and University Plaza. I was only there to do a follow-up to my exam. However after the follow-up I was sitting there waiting on them to come back with a plan to fix my mouth when I looked up and saw the tools that they had just used on me they all were arrested and very dirty some of the tools even have black stuff on them on the parts that should be touching the patient's mouth I went to the manager took these tools he told me that they had just came out of the sanitizer machine and they were clean. I asked him how could they be clean with black stuff on them his reply was some of that stuff is hard to come off but yet you just use these same Tools in my mouth this is a very serious problem very unprofessional I am currently been seen for multiple digestive issues have been on disability for 4 years because of my issues and these people chose to put dirt and filth inside my mouth my phone number is ************
Business Response
Date: 01/26/2023
Please allow additional time as we are working with the local office to resolve this complaint. Thank you.
Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a bridge made.Coast dental charged my debit card a total of $895.00 ($649 and $246 respectively).Bridge did not fit well, and I returned the bridge in April, 2022.Coast dental has not refunded my money, will not answer my letter or phone calls.
Business Response
Date: 01/23/2023
Please accept this as Coast's response to Mr. Lattimore's complaint. We are sorry for the delay in receiving your refund. A request has been submitted to the local office to review the account and reach out to you to resolve the issue with your treatment. Please be on the lookout for this communication. Thank you.
Customer Answer
Date: 05/15/2023

Complaint: 18807157

I am rejecting this response because: I have yet to receive a refund from Coastal Dental

Sincerely,

*****************************
Business Response
Date: 05/23/2023
Please accept this as Coast's response to Mr. *********. We are sorry for the delay with your refund. We are currently pending a response from the attending office to resolve this refund issue. Once I have an update, I will get back to you as soon as I can. I appreciate your patience. Thank you.
Customer Answer
Date: 05/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer Answer
Date: 06/27/2023
This response was taken verbally by BBB:
It is now June 27th and I have yet to receive the refund. The business responded on May 23rd and since then I have had no follow up from them.
Initial Complaint
Date:01/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Coast Dental to have my tooth implants replaced. I went for my 1st appointment and I was told I need a bone transplant before getting new implants. The bone transplant was done and I had to wait 2 to 3 months to start the process for the measurements and to order the implants. Meanwhile I needed a temporary solution to be able to work. I work in the sales business and need to interact with customers all day and not having the implants make me feel uncomfortable. They suggest to get a temporary bridge and I did accept and have it done When the bridge arrived they were big and shifting side by side when I talk. I explain this to the dentist and he said it was normal and that I had to get used to it. I paid $550 for something that was done incorrectly. I told the dentist it was unacceptable and that I was not going to keep them and I left the bridge at the dentist office and i told them I wanted my money back. I had to put a claim with my credit card to get a refund. After a couple of weeks I was schedule to get measurements for my implants. When the implants arrived they fit but the implants had a big gap in between them and it looked terrible. I told the doctor this is not what I want or what I pay for. The insurance didn't cover this process so everything was out of pocket. They told they will fix it. I come back for the replacement and it fit but when I notice it was a bridge and not my individual implants like it suppose to be done. I mention it to the dentist and all they said that is the best they can do for me and suggested to go to a specialist after I pay them over $7,000 for this implants. I requested to talk to a manager at that moment and I was told she was not available and they gave me a number. I have called that number and leave messages and nobody have reached to me to follow up. This situation is very depressing and it has affected my self esteem due to my type of job I haven't been able to perform my duties because I feel embarrassed of my teeth. I request a full refund to get this issue resolved with a different doctor. My treatment started in April 2022 and I have proofs of all the payment they collected from my credit card.
Business Response
Date: 01/23/2023
Please accept this as Coast's response to ******************** complaint. We are sorry to hear that you were not happy with the treatment provided. I have forwarded the complaint to the office who confirmed they did contact you directly to resolve the complaint and are currently working to come to a mutual agreement. Thank you.
Customer Answer
Date: 01/23/2023

Complaint: 18712472

I am rejecting this response because:
They have never tried to contact me. My wife and I have called and left messages to ****** the office manager with no response. The last time I was there to get my implants and discussed with the ******************************** about my complaint the only answer I received was a referral to **************************** a prosthodontics and consult that I was going to be responsible for payment as well. I have Never received a call back to solve the problem.

Sincerely,

***************************
Business Response
Date: 02/02/2023
I have been informed this case is still under review. Please allow additional time to respond. Thank you.
Initial Complaint
Date:01/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Coast Dental not only ruined my teeth and didnt take responsibility for it, but also billed my insurance company and charged my credit card for things my insurance would paid and actually paid! I have contacted this practice many times, even through my insurance company and they never respond or call back to explain what they have done! To this day I regret so much going there! There are so unprofessional and dont care about patients dental health at all! They just care about money! I honestly dont know how this practice is still in business. Shame on them!
Business Response
Date: 01/11/2023
Please provide copy of signed HIPAA. I reviewed the fee schedule and show the charges are correct based off your insurance fee schedule. Please also provide a copy of your insurance's explanation of benefits confirming the charges are wrong. Thank you.
Customer Answer
Date: 01/23/2023

Complaint: ********

I am rejecting this response because: Zero starts! That’s what they deserve!!! Horrible experience there! I’ve should followed my instincts and stay away but I didn’t! ( MY BIGGEST MISTAKE!!) First of all, I was not informed of how the procedure was done and to this day I don’t believe/know if I needed it or not! They don’t show you your x-rays! The toll it’s taking on my dental and mental health is priceless! They did three crowns (front teeth), which don’t only don’t have a good seal and look very fake because they don’t fit as they should, but also are giving me a lot of trouble with sensitivity and pain since day one! They weren’t even placed correctly! They did a ‘WHATEVER JOB’ on my teeth honestly speaking! I went back to address these problems and they just kept make up excuses and suggesting more invasive procedures because they didn’t want to fix what they messed up and of course, they wanted more money! That’s what they are good at! They charged me over $4000 for this and some other procedures and charged my insurance as well. To this day, I haven’t received a call back (I also contacted them so many times about this issue) to explain all these billing inconsistencies! Now, I ended up with ruined front teeth and will have to look for and pay someone else that really knows what she/he is doing to hopefully fix this mess! They just care about money, they don’t care at all about patients’ well being! They treat patients like a set of teeth to make money. We only get one set of permanent teeth and it’s not fair that they mess our teeth up to get a paycheck! To this day I regret so much going there! They are not honest and more importantly they are not professional and have no empathy for patients! This practice shouldn’t be on business! They’re a scam!

Sincerely,

******* *********
Business Response
Date: 01/24/2023
Please accept this as Coast's response to *******. The office has tried to reach you at the number on your profile however are routed to voicemail. We do ask that you contact the office back to help resolve the complaint regarding your treatment. In regard to the billing, we did audit the account and do not show any discrepancies based off your insurance plan, I do ask that you provide an explanation of benefits from your insurance to review the differences you are mentioning. Thank you.
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I am writing to request that you assist me with obtaining the balance of $400.00 dollars owed to me by Coast Dental in ***********, *******. I am on a fixed income. I was told that I needed a deep cleaning by the Dental Hygienist at Coast Dental. The estimate quoted to me was $470.00 for one quadrant, and $397.00 for the other quadrant. I begin making payments in order to afford the treatment, and made two payments of $200.00 dollars. In the meanwhile I learned from my insurance company I was being charged too much. I immediately stopped making payments and requested a refund. Currently, I still have a credit balance on my account with Coast Dental office of $400 dollars. I have tried calling the office for three months or more, but no answer. All I ever get is an answering service that ask to leave a message, and a promise to return the call, that never happens. I left numerous voice messages, but no one EVER returned my calls. I sent numerous text messages, and no one EVER responded to my text. In an attempt to resolve this issue, I physically went to the Coast Dental Office on December 1, 2022 to inquire about my refund, and was told they were going to process the refund, and that I need to contact the corporate office from this point on to follow up. I waited and waited. I called the corporate office on December 21, 2022, and December 28, 2022. All I was told was the refund was processed. Recently I called Coast Dental **************** on January 4, 2023 and was told to call the Coast Dental Office to inquire. I continue to be told that the check is being processed, but nothing more. On January 4, 2023, I also called the Coast Dental Office and spoke to the Office Manager, *****, and once again was told the check is being processed and to contact the ****************. At this point the two offices are pointed the finger at each other in terms of who and when the check will be sent to me. All I want is for them to please refund my balance of $400.00 as soon as possible. I will not be doing business with Coast Dental ever again. Other attempts that I have made to resolve this is that I sent Coast Dental Office a certified letter October 4, 2022. I also contacted my insurance company MetLife just to let them know what I was dealing with. Because there was no dental work done on me they could not assist me. So they informed me that I would need to handle this myself. So, because nothing is moving in terms of me receiving my money and no one wanting to give me any definite information about the issuance of the check, I felt the need to now get you involved to assist me with resolving this and actually getting my money. Thank you and God bless you! Happy New Year!
Business Response
Date: 01/16/2023
Please accept this as Coast's response to ********************** complaint. We are sorry to see you are not moving forward with treatment. The refund is currently in pending status as we wait for processing. Once I have an update on the refund, I will follow up. Thank you!
Customer Answer
Date: 01/19/2023

Complaint: 18686751

I am rejecting this response because: This is the same response I have gotten numerous times previously since October 4, 2022, when I started this process. During my physical visit to the office to request my refund, I was told it would take 60 days. We are now over 60 days. To date, nothing has become of this promise they continue to present. How long does it take to process and cut a check? I was recently contacted by ************** that the check was processed and waiting for it to be issued. Now we are back to it being processed. In my opinion, this is just another ploy to prolong doing the right thing.

************************************************
Business Response
Date: 02/02/2023
Please accept this as Coast's response to *******************. Refunds can take between ***** weeks to complete; this refund was requested 12/1/2022. Once I have been informed the check has been printed, I will provide you an update. Thank you.
Customer Answer
Date: 02/02/2023

Complaint: 18686751

I am rejecting this response because: This has been going on for an entire year, and now I'm being told it will take 12 to14 weeks to process and issue my refund. Coast Dental has had an entire year to refund my money. In addition, on December 1, 2022, I was told it would take 60 days to process the refund. I have been told so many different contradicting stories about the processing of my $400.00. This is all a ploy to keep my money. You can't tell me it takes an entire year to refund my money. At this point, I will not accept ANY response from them other than to see my money in my hands. Every time they address this issue the process keeps changing. This is ridiculous, and I do not accept their response. We have current exhausted 60 days, 12 to 14 weeks and an entire year. So, there is no way I will accept ANY other response.

************************************************
Business Response
Date: 03/02/2023
Please accept this as Coast's response to *****************. I was informed the check was mailed out as of yesterday, 3/1/23. Please be on the lookout for this check. Again, thank you for your patience.
Customer Answer
Date: 03/02/2023

Complaint: 18686751

I am rejecting this response because: until I physically receive a check in hand and it clear at the bank, I will not believe anything Coast Dental tells me. So, at this point I will await the check but I do not accept the response. As I have stated previously, I have been told for a year the check was being processed and I have not received it yet. Thank you!

************************************************
Business Response
Date: 03/08/2023
Please accept this as Coast's response to ******************. We are sorry for the delay in receiving your refund. To confirm, our team received an email from you dated 3/4/2023 confirming that you did receive the refund check. The complaint is still moving forward with the court case and hope to resolve this soon with you. Please close BBB complaint. Thank you
Customer Answer
Date: 03/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that unfortunately this resolution can no longer be resolved by the Better Business Bureau. As the Coast Dental Representative stated, the case is currently in the small claims Court of **** County *******, and ongoing. I respectfully ask that this portion of the complaint be closed as we await our future court date. I regret it couldn't have ended better. I would like to thank the Better Business Bureau staff for your support and attempt to resolve this issue. May *** bless you all!

*************************************************
Initial Complaint
Date:12/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had issues with 2 locations for coast dental, all 3 issues were due to scheduling with the last I was told my appt was canceled by the **rporate office because my denture case wasn't delivered due to the xmas holiday (how would **rporate know this and cancel my appt and not **ntact me I don't know).I have made several attempts to get a response from this **rporate office to no avail. I paid fully for the work to be done and have received nothing but a runaround, I was told by their customer relations department I would get a call back from someone @ **rporate but that hasn't happened. I have not received any response about a reschedule and now don't care to have one. I would like to have my my returned to both my insurance **mpany and my ** pay. Looking at all the **mplaints this seems to be a pattern that the public needs to hear about.
Business Response
Date: 12/29/2022
Please provide signed copy of Hipaa. Thank you.
Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a loan of about $2300 through Coast Dental and ****** on 10/17/22 for clear aligners. They could not go forward with it, so they said they would refund ****** the money. I have called ******, and they are waiting for the corporate office to finish the paperwork and send it back. It has been over two months as of writing this, and I can't get in touch with anyone at their main office. Every time I call, their mailbox is full, and I am unable to even leave a message. The other departments refuse to connect me to their grievances department. It is starting to affect my credit and I would like to fix this soon since I am still being charged monthly. I sent an email and have yet to receive a response. I want them to cancel the loan and it's a shame I have to resort to this to attempt to fix it. Horrible company.
Business Response
Date: 01/06/2023
Please allow additional time as we are reviewing your complaint. Thank you!
Business Response
Date: 01/10/2023
Please accept this as Coast's response to ******************** complaint. We are sorry for the delay with completing the loan cancelation. The office informed they did see you at their office to discuss this cancelation and the loan has now been canceled. If any payments were made you will need to contact the loan processer. Thank you.
Customer Answer
Date: 01/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************

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Coast Dental is NOT a BBB Accredited Business.