Business Profile

Dentist

Coast Dental

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

413 total complaints in the last 3 years.
120 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a patient at the Coast Dental on *********************** in *****************************************. I left the practice in July 2022 because I moved out of the area. I learned at my last appointment that there was a balance of $35 owed to me from overpayment of a previous service. I requested a refund by check in the office that day and provided my new address, they said they would mail a refund check to me. I have not received the check to date. I have called Coast Dental 7 times since July 2022 (see screen shot of calls for dates) and have not received a return call as requested or a check. No one has answered the phone any time I called and I only called during business hours. I am seeking help to get a refund of the $35 they owe me.
Business Response
Date: 12/27/2022
Please accept this as coast's response to ******************** complaint. We show that there is a pending refund request for the credit balance on the account of $25.00 as of 12/20/2022. Here is a breakdown of the account: there was a credit balance of $20.00 going into your last visit on 7/18/22. Incurred charges totaling: $90.00 leaving an account balance of $70.00 owed. On 8/10/22 we received a payment from your insurance company for $30.00 for date of service 1/17/22, leaving an account balance of $40.00 owed. On 12/8/22 we received the final insurance payments of $35.00 for 1/24/22 and $30.00 for 7/18/22 leaving a credit balance of $25.00. The refund is currently pending, and I will provide an update once finalized. Thank you!
Customer Answer
Date: 12/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Customer Answer
Date: 02/17/2023

Complaint: 18596863

I am rejecting this response because:Original complaint filed 12/16/22: I was a patient at the Coast Dental on *********************** in ***************, **. I left the practice in July 2022 because I moved out of the area. I learned at my last appointment that there was a balance of $35 owed to me from overpayment of a previous service. I requested a refund by check in the office that day and provided my new address, they said they would mail a refund check to me. I have not received the check to date. I have called Coast Dental 7 times since July 2022 (screen shots of calls previously submitted) and have not received a return call as requested or a refund. No one has answered the phone any time I called and I only called during business hours. I am seeking help to get a refund of the $35 they owe me. Response from Coast Dental 12/27/22: Please accept this as coast's response to ******************** complaint. We show that there is a pending refund request for the credit balance on the account of $25.00 as of 12/20/2022. Here is a breakdown of the account: there was a credit balance of $20.00 going into your last visit on 7/18/22. Incurred charges totaling: $90.00 leaving an account balance of $70.00 owed. On 8/10/22 we received a payment from your insurance company for $30.00 for date of service 1/17/22, leaving an account balance of $40.00 owed. On 12/8/22 we received the final insurance payments of $35.00 for 1/24/22 and $30.00 for 7/18/22 leaving a credit balance of $25.00. The refund is currently pending, and I will provide an update once finalized. Thank you! As of 2/16/23, I have still not received a refund and 4 additional calls (1/23/23, 1/26/23, 2/2/23, 2/16/23) have not be answered or messages responded to.

Sincerely,

*******************************
Business Response
Date: 02/17/2023
Please accept this as Coast's response to *********. Provided is a copy of the refund. This was processed on 1/6/23 back to the original form of payment. The account balance does not reflect as $0. Thank you.
Initial Complaint
Date:12/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called made an appointment they rescheduled my appointment without my knowledge, called and made an emergency appointment went in waited for an hour for a rude person to tell me that I cant be seen and theres nothing she can do about , as well as she stated they are booked till January, mind u this is an emergency appointment as I have a swollen face with an infection , and still they stated they cant help
Business Response
Date: 12/13/2022
I have attempted to locate the visit in question but not able to find the patient or appointment. Please provide the phone number used to make the appointment and the name of the patient seen. Additionally what day was this visit on and at what office location? Thank you.
Initial Complaint
Date:12/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on May 23, 2022 I paid coast Dental of ************** to make upper and lower partials at a cost of $1,996. After multiple attempts to get them to fit (last set was missing a front tooth!) the dentist gave up and said he would refund my money paid. He also signed a confirmation. After 30+ unreturned calls, I received a refund of $1,207.80 on Nov. 10, 2022. They still owe me $788.20. Again leaving messages that they will not return and am owed money. Horrible service.
Business Response
Date: 12/12/2022
Please provide a copy of the signed HIPAA form. Thank you.
Customer Answer
Date: 12/27/2022

Complaint: 18561892

I am rejecting this response because: I don't see a response.

Attached the release form as requested.

Sincerely,

*************************** *******
Business Response
Date: 01/03/2023
Please accept this as Coast's response to ********************** complaint. We are sorry to hear the partials did not work out for you. I do show that the attending office attempted multiple times to get the partials to work for you and on the last visit you did not accept delivery because of air that could be pushed through the partials which is not something that can be corrected. The refund provided is the total refund due minus the lab fees of $393.60 per partial, total $787.20. Attached is the account ledger and the signed financial agreement for you to view which does explain that lab fees are held if treatment is canceled after impressions are taken. Thank you.
Customer Answer
Date: 01/04/2023

Complaint: 18561892

I am rejecting this response because: The top denture that was not seated on my pallet couldve been easily adjusted but the dentist refused. The bottom partial was missing the front tooth which was the whole point of having a partial. The dentist is the one who refused to continue to make them correct. That is why I had him sign the document that said he would return all of my money.
I would expect nothing less than a complete full refund from this horrible dentist who would not and could not provide the service he charged me for and promised to refund.

Sincerely,

*************************** *******
Business Response
Date: 02/02/2023
Please accept this as Coast's response to ******************. The office and doctor did give their approval to process a full refund. I confirmed you spoke with the office manager to gather your credit card details today. Refund has been updated. We are just pending processing. Once I have more details, I will provide an update. Thank you.
Initial Complaint
Date:12/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a horrible experience with Coast Dental, location - *************************************************************. Ive experienced what I feel has been unethical and unprofessional practices from the personnel that work at this office. I spent a lot of money to have dental work done here, only to find that once the anesthesia has worn off, an existing and quite frankly, very expensive crown that they werent even working on has been chipped. I contacted the office to request a copy of my X-rays, which I paid for and are in-fact my property to have looked at and verify that they did indeed damage the crown, and their response was this:New message from Coast Dental University:Unfortunately we were having difficulties with our x-ray machine and yours did not save therefore we have none to email you. If you have any questions call ************ Sent via NexHealthSince receiving this message, I have attempted to contact this office numerous times and have yet to reach a live representative, Ive only been sent to voicemail where I have left countless messages that have gone unanswered. Since this dental work , they recommended a ************* to post a line of credit to cover the cost. I contacted the lender to seek assistance in this matter and they told me since Coast Dental had already been paid in full, not only the financial obligation is mine, so is my problem with Coast Dental. They may be an affiliation/partnership between Coast Dental and this lender They recommended. I want, my x-rays, to verify that they had indeed chipped an existing, expensive crown, now, X-rays just disappear! They are automatically downloaded and are actually used during a procedure, so their explanation that the x-rays were not saved is at best a lie. I have also contact Coast Dentalscorporate office and explained the problem/situation. They were supposed to call me back with a remedy/solution/explanation, I have yet to hear from them to this day. Please advise.
Business Response
Date: 12/15/2022
Please accept this as Coast's response to ************************ complaint. We are sorry to hear about the trouble you experienced at this office. I was able to speak with the office manager today and confirmed the records were sent to you via email today. We are sorry for the delay with getting you the requested x-rays. Thank you.
Customer Answer
Date: 01/02/2023

Complaint: 18528780

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Coast Dental in April 2022 for check up and my daughter as well. I was not happy with their services due to the fact that there was no dentist on site - it was through a Zoom call. It was awful. When I went to pay, I ended up paying over $170.00 more than I was to pay. However, I received an email from the office manager in the **************** location that I overpaid because the receptionist goofed up and thought my daughter had cleaning but she did not have it done but did not state what the overpayment was. I had made the decision not to go back due to bad experience. I requested that they give me the refund back in Sept or Oct. They told me it would take about 4 to 8 weeks to get the refund. Their refund policy is terrible and as of this day, I still have not received my refund. I have called the **************** and could not leave a message because their mailbox was full. I called the Patient relations 3 times and they could not let me talk to a person about the refund. I had to leave a message for them to call me. Well, they have not returned my messages or received my refund. I will never use them again. I am demanded that they give me my refund by Dec 9th or I will press charges against them
Business Response
Date: 12/08/2022
Please accept this as Coast's response to ********************************** complaint. We are sorry for the inconvenience and trouble this has caused. Refund is pending. Will update this response once completed. We look forward to serving you in the future. Thank you.
Customer Answer
Date: 12/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
Date:12/02/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last June 21, 2022 I have transactions at Coast Dental Casselberry and I paid a total of $1,789.67 which includes a set of PERDIODONTAL MEDICAMENT transactions ***** & ***** in the amount of $255.00 each or a total of $510.00. ( Receipts attached) After fitting my gums (lower & upper) the hygienist told me that within two (2) weeks they will call me to pick it. But three weeks had passed I didn't heard from them so I called and they told me that they don't have it yet. And on the later part of July I went to the clinic and they gave me only (1) piece. I was looking for the other one and the hygienist asked me if I get the pair and I told her I have receipt. They asked me again for the fitting of the upper gum ( second time) and after that I didn't hear them again. So I went back to the clinic to pick it and they can't give it because their reason the gum protector was broken and they asked again for another fitting which is the third time to be done by the dentist.And on September 21, ******************************************************************************** that he can't do it. He even tried 3 pattern/moulding and he further said that even if he will do it the whole day he can't do it because he saw something in my mouth. I felt that the moulding is very big for my mouth and gum. . Right after he told me and the finance manager/cashier to give my money back and the finance manager told me that she will call the head finance manager of the corporate for the process of my refund. But until now I didn't get it yet. I always call the clinic and even leave a voice mail but they will not answer or call me back. I went there also many many times but the finance manager will always say that she was not able to contact the head finance of the corporate because the said person is always busy or in a conference everytime she called which is a TOTAL BS which and fool will buy. I found out that she did nothing for the process of my refund. When I called this #************ I talked to a very nice lady and she helped me. She pulled out my account and wanted me to gave the details on my complaint and promised to forward it the Coast Dental *********** and to the corporate. And on November 15, 2022 the finance manager/cashier called me for the details of the credit card I used in the transaction. They have already all the details that they want but until now I didn't get yet my money. Between November 15 and up to this day Dec. 1, I went two times already to the clinic asking for my refund but the same answer of the finance manager "SHE WILL CALL THE HEAD FINANCE OF THE CORPORATE "..I called many times too.I HOPE AND PRAY I CAN HAVE MY MONEY BACK. I WORK HARD FOR IT. And by the way the finance manager/cashier threatened me that she will call a police because I told her and other staff in the clinic that I will not leave until I can get my money. Honestly I was not afraid because I did nothing bad there and I didn't owed them. I just want my money back. There was a male patient inside the clinic at that time (November 30 around 4:00 p.m.) and he pitied on me. I asked his name to be my witness that I DID NOTHING WRONG INSIDE THE CLINIC in case she will call a police. The name of the male patient is *************************** in ************** **.HOPING YOU CAN HELP ME TO GET MY MONEY BACK. I was very glad that I came accros in your site'THANK YOU SO MUCH AND HAVE A WONDERFUL DAY .
Business Response
Date: 12/08/2022
Please accept this as Coast's response to ******************** complaint. We are sorry for the inconvenience and trouble this has caused. Refund is pending. Will update this response once completed. We look forward to serving you in the future. Thank you.
Customer Answer
Date: 12/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Once again back to this my daughter had dental procedures Jeweliet ******** in the offices of coast dental she's had insurance the whole time from mcna to ******** everything is covered 100% already approved they keep sending a bill for $840.00 for services already covered this is a problem within there establishment & it needs to go now.
Business Response
Date: 11/22/2022
Please provide copy of signed HIPAA form. Thank you.
Initial Complaint
Date:11/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 11/11/2022 **** and ****** had dental appointments. **** went first and when ****** showed up he told her not to bother having an appt because they don't clean your teeth. ****** asked the desk why they wouldn't clean our teeth when that is the appointment that was made. The rude gal at the desk said because the hygienist doesn't working on Fridays. We said then why would you schedule us for a cleaning? she said it was the call center who scheduled it. That's not our issue. to top it off, we were charged $112 for an oral cancer screening (which is always done as part of our exam, never extra) and $23 for panoramic films. Our insurance only covers a full mouth x-ray or panoramic every 3 years, which is why when we filled out the paperwork online, we gave them our previous dentist to get the records from. They stated they only received ppwk on ****** not ****, which is not true. to top it off, they did an "exam" to determine what type of cleaning **** had to have done, then he would have to come back for another appointment. ****** called right away after leaving ****'s appointment and telling them to cancel ******'s to file a complaint. I got customer service who supposedly put in a note for a call back. this was around ****am on 11/11/2022. on 11/14 at 830am i called ************ option 3 and option 3 again, the mailbox is full to leave a message about billing issues and refunds (imagine that). then I called ************ back again and got a lady named ******. she said that she could see my other message and that it take 2-3 business days for a call back. Here we are on 11/17 6 calendar days and 4 business days not counting 11/11/2022 and still no call back. I have already called insurance to make sure when we go to the new dentist office that actually does a cleaning when you schedule one to ensure we aren't going to have to pay for that due to the incompetence of this organization. I want a refund on the $112 for things we didn't ask for or need and a call back
Business Response
Date: 11/22/2022
Please accept this as Coast's response to Mrs. and ************************ complaint. We are sorry to hear about the communication issue at the office and with scheduling. I show we have attempted to schedule you for the requested cleanings, but the appointment was canceled. The charges you are requesting a refund for are for completed services of the oral cancer screening and the **rays in which we did discuss with you and have signed paperwork that you agreed to these services and charges. Attached is a copy of the signed treatment plan. Please let me know if you are unable to view this paperwork. Thank you.
Customer Answer
Date: 11/22/2022

Complaint: 18420037

I am rejecting this response because: someone needs to respond to ** via phone call. Messages have been left and not returned. **** only signed that because he was forced to and thought that would get his cleaning done afterwards to which he found out it wouldn't be. We have changed dentist's and already had our teeth cleaned. The appointments you scheduled you did on your own, we did not schedule those nor agree to schedule those.

Sincerely,

******* And *****************************
Business Response
Date: 11/23/2022
Please accept this as Coast's response to Mrs. and ************************ complaint. The district manager has attempted to call but has received a message saying, "number is not accepting calls at this time." The manager has advised they will keep attempting to reach you. Please be on the lookout for this phone call. Thank you.
Initial Complaint
Date:11/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 1st 2022, I went to Coast Dental In *******, ** for a cleaning. Before it began my expected billing paperwork was brought to me. At that time I was told I had a $400+ credit on my account. I was furious. The only way that would be on my account is if I was overcharged 2+ years ago (Before covid) when I replaced my partial. They applied my charges that day to my credit and I told them I wanted the balance refunded to me immediately. I was told they needed to process the paperwork and send it to the corporate office for approval. I contacted the corporate office a week later and was told they would look into it.I have since called both the clinic in ******* and the **************** and I am getting the run around.The clinic says corporate is the only ones that can assist me and corporate says it is the clinics responsibility to refund my money.I have left messages with both places for management to contact me and I have received no response.
Business Response
Date: 11/22/2022
Please accept this as Coast's response to **************************** complaint. We are sorry for the inconvenience and trouble this has caused. Refund is pending. Will update this response once completed. We look forward to serving you in the future. Thank you.
Customer Answer
Date: 11/22/2022

Complaint: 18418855

I am rejecting this response because:
I have been told the refund is pending since July 1st. I want an invoice showing where I was overcharged and how much is due back to me and a receipt of the refund.
Sincerely,

*************************************
Business Response
Date: 12/09/2022
Please accept this as Coast's response to **************************** complaint. We appreciate your patience while waiting for processing. The refund has been completed as of today, 12/9/2022. Attached is a copy of your account ledger and the refund slip. Thank you.
Initial Complaint
Date:11/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/16/22. $51.75. This was only for the 30 + xrays, and gum measuring. I had xrays at a local dentist a year ago but they didnt want that. Then they said I needed 'deep cleaning' for $350 (they tried to charge my husband over $900 for his). They refused to do any cleaning but this one so their stance is no cleaning is better than a regular cleaning. Paid more than I ever have at a dentist (I have insurance) and got nothing for it but the privelege of paying them over $50 (twice - they did same thing to my husband). I would like that $103 back.
Business Response
Date: 11/29/2022
Please accept this as Coast's response to ************************** complaint. We are sorry to hear you are not happy with your appointment. As I review the visit and phone calls, it does line up with new patient ******* standard of care presented as there does not seem to be any indication in communication that previous x-rays were suggested for review prior to your visit. The charges for the visit are for completed services so we are not eligible to refund. Thank you.
Customer Answer
Date: 12/19/2022
Please see attached.
Business Response
Date: 12/20/2022
Please accept this as Coast's response to ************************** complaint. We can certainly provide you with the requested x-rays however we do need a signed consent at the office for the records to be released. You can contact the office directly at ************ to arrange the signing of the consent form and pick up/sending of the x-rays. The charges for your visit are based off the fee schedule provided by your insurance company, we are not eligible to change the rates and you can always reach out to your insurance company for a copy of the fee schedule. Thank you.

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Coast Dental is NOT a BBB Accredited Business.