Reviews

This profile includes reviews for WellCare Health Plans, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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WellCare Health Plans, Inc. has 26 locations, listed below.

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  WellCare Health Plans, Inc.

  PO Box 31370 Tampa, FL 33631-3370

• 

  WellCare Health Plans, Inc.

  PO Box 22348 Tampa, FL 33622-2348

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  WellCare Health Plans, Inc.

  PO Box 31389 Tampa, FL 33631-3389

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  WellCare Health Plans, Inc.

  PO Box 31503 Tampa, FL 33631-3503

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  WellCare Health Plans, Inc.

  PO Box 31397 Tampa, FL 33631-3397

Review Details

• Review fromSuzanne R

  Date: 01/04/2024

  1 star

  Suzanne R

  Date: 01/04/2024

  OMG INEFFICIENT TOTALLY INEFFICIENT DO NOT GO THERE THEY DID NOTHING FOR ME!CANNOT BELIEVE THEY HAVE A JOB AND CREDIT CARE EVEN EXISTS!ALWAYS ON HOLD. THEN NOTHING OVER AND OVER AGAIN!!!!

  WellCare Health Plans, Inc.

  Date: 01/19/2024

  Hello, 

  
  

   

  
  

  I have made several attempts to contact you, including voicemails and e-mail, to gather more information and address the issues, however I've been unsuccessful. Please conatct the ********* *********** team with your case number so we can seek resolution. Thank you.

• Review fromM. M.

  Date: 01/02/2024

  1 star

  M. M.

  Date: 01/02/2024

  Terrible customer service. Be prepared to be on hold for a long time, only to speak with someone who has limited English skills and will then transfer your call. After waiting a very long time for the transferred call, the prompts do not work. CUSTOMER SERVICE IS HORRIBLE.

  WellCare Health Plans, Inc.

  Date: 01/09/2024

  Hello,
  
  We were unsuccessful in locating any recorded calls with Wellcare throughout 2023. I've reached out multiple times with no success to gather more information. I have left messages with a return phone number and case number. Please call if you have any further questions. Due to multiple attempts to make contact for resolution with no success, we have no choice but to close the current case at this time. We apologize for any inconvenience.

  
  

   

  
  

  Thank you

  M. M.

  Date: 01/10/2024

  Here is a sample of false and ridiculous answers to my concern. Unsuccessful in locating any recorded calls I have left messages with a return number and case number FALSE. I have never received any messages from WellCare. Just another example of their incompetence.

• Review fromMario 'Al' M

  Date: 01/02/2024

  1 star

  Mario 'Al' M

  Date: 01/02/2024

  Signed up for their Medicare Part D plan, Wellcare Value Script (PDP) to be active Jan. 1st, 2024. When I went to my pharmacy , they could not enter the plan info because the computer said 'The Plan Was NOT Active' . Also, I Called in December to inform them I did not get the plastic member card. They said it was sent in October, a Lie, I never got it. Now their website has a pop-up window telling member card will be sent sometime January 2024. Their website was not working on Jan. 1st, and could not get thru by phone. A poorly managed company, Buyer Beware.

  WellCare Health Plans, Inc.

  Date: 01/11/2024

  Thank you ************************* for bringing the issue to our attention. We apologize for any inconvenience or frustration that accrued as a result of you not having your insurance ID card. Our enrollment department sent out another insurance ID card and your address has been updated. If you have any additional questions and/or concerns , please dont hesitate to contact our **************** **********************.

  
  

   

  
  

  Thank you, 

  
  

  **** D

• Review fromShannon F

  Date: 01/02/2024

  1 star
  Just joined and this is absolutely a nightmare, I wish I had never switched from United health and I cannot wait till this year is over and I can go back!

• Review fromKenneth P

  Date: 01/02/2024

  1 star

  Kenneth P

  Date: 01/02/2024

  I'm one month into Medicare coverage. I went with another Plan D Medicare plan in December (my birth month) then became aware that WellCare might be a better option. I enrolled but then decided it would be better to enroll in my retiring companies group Advantage Plan C. I have attempted repeatedly to cancel the WellCare plan before it took affect, so I could meet the January 1st deadline for enrolling in the company plan. Overseas WellCare customer service (no follow-up or any opportunity for any stateside assistance) would not cancel my enrollment, and have left me into becoming an active member, so I missed the company group plan window as WellCare continued to enroll me in January, then told me I should have cancelled before January. Poorest customer service imaginable. Do not even begin to attempt to use this company. They do not "care".
  
  
  
  
  

  WellCare Health Plans, Inc.

  Date: 01/12/2024

  Thank you Mr. P****** for bringing this issue to our attention. We apologize for any inconvenience or frustration caused. After review, it was determined there was a delay in cancellation of enrollment. If you have any further questions and concern please feel free to contact WellCare customer service. 
  
  
  
  Myra D

• Review fromkaren k

  Date: 12/27/2023

  1 star

  karen k

  Date: 12/27/2023

  I was receiving from the *********** prescription drug coverage assistance through WellCare. I got a notice in early December that I will be charged $35 a month from here on in. I called WellCare and told them I did not want this coverage. I spoke with *** and a few other customer service reps - and they would not - refused to cancel this coverage - after I told them repeatedly that I did not want it They reps were condescending and very unprofessional. I am 71 years old and not in good health - this telephone experience made me sick. I contacted them several times after that to make sure this coverage was cancelled and I kept getting the run around. Something is seriously wrong with this company - if this is the kind of service that's being offered. I don't trust them at all - and definitely don't want them handling any more of my prescription drug coverage. This is a ******** Rx coverage -I only gave the company one star otherwise I couldn't submit this review

  WellCare Health Plans, Inc.

  Date: 01/12/2024

  Hello. We apologize for the dissatisfaction that you experienced. The member has been disenrolled and the issue has been resolved during our contact.  The member expressed satisfaction. No further actions necessary. 

• Review fromJohn H

  Date: 12/19/2023

  1 star

  John H

  Date: 12/19/2023

  They won't leave me alone!!!! Letter after letter after letter. I'm not a member . I never signed up for plan b but I sure got charged for it . Just before Christmas. Now we have plan d and it starts all over again . They sent me my membership card . Welcome to the family. They're in bed with the Government and there's no touching them . Somebody stop these crooks !!!

  WellCare Health Plans, Inc.

  Date: 01/03/2024

  ****************************, 

  
  

   

  
  

   We received your complaint and reviewed your issues and concerns. We apologize for any inconvenience any miscommunication might have caused , review of our records does confirm that **************************** is no longer a member with WellCare and no further letters will be mailed. 

  
  

   

  
  

  Thank you, 

  
  

   

  
  

  **** D

• Review fromJames S

  Date: 12/15/2023

  1 star

  James S

  Date: 12/15/2023

  I signed up for Plan D drug plan on ********.gov. for my wife. This was Nov 30. On Dec 9th wellcare called me and said there was a problem but could not tell me the exact problem. On Monday the 11th they called back and said they had the wrong ******** number. I gave correct number after being transferred 3 times. Lady from *********** called me back several hours later and told me she made a mistake and policy would start Dec 1 instead of Jan 1st. I told her this was wrong as I had insurance for Dec already and ******** would not approve two policies. Finally frustrated after 3 hrs on the phone that day, I told her to cancel policy. Since then I have been called every day by WellCare trying to get my wife correct ******** number( which I already gave). 5 calls, one email and one letter. They dont recognize any conversations prior. Awful , Terrible.

  WellCare Health Plans, Inc.

  Date: 12/20/2023

  Hello,
  We were unsuccessful in locating your account with the information provided in the review,I have sent several emails with no response. To further research your case please contact Wellcare.
  
  Thank you

• Review fromHowie S

  Date: 12/12/2023

  1 star

  Howie S

  Date: 12/12/2023

  Everything is bad. Representatives are helpful but they can't do anything but transferring you to another rep or department. I went to a specialist. He found that nothing is wrong with my problem and ordered an MRI scan for me. No doctors, Wellcare authorization letters, or the MRI lab mention any co-payment, but later I received a large co-payment bill. That happened a few times in the past (I am a forgetful person). Since the log-in web site changed to sso.entykeyid.com, it hangs at the "Add a plan" screen. I've called Wellcare web support multiple times and still cannot log-in. Each time you call, the answering system tells you a long garbage info that nobody needs to know, then asks for your personal info, then the rep answers the phone and asks you for your personal info again, then transfers you to another rep, then the new rep answers the phone and asks you for your personal info again, then tranfers you again....
  
  
  
  
  

  WellCare Health Plans, Inc.

  Date: 12/15/2023

  Hello,
  
  We were unsuccessful in locating your account with the information provided in the review,I have sent several emails with no response. To further research your case please contact Executive Response Team at 866-******** and please reference *********. Thank you.
  
  
  
  
  
  Thank you

• Review frommarilyn k

  Date: 12/08/2023

  1 star

  marilyn k

  Date: 12/08/2023

  The worst. I mistakenly made a double payment for a premium...they won't pay it back. ******** says to get the money from Welcare since I made the payment directly to Welcare, but ******* says to collect it from ********. What a scam, ******* won't give me my money back, yet they show I have a credit balance!

  WellCare Health Plans, Inc.

  Date: 12/19/2023

  Hello, 

  We apologize for the dissatisfaction that you experienced, escalation to our billing team confirmed a refund has been issued. Please allow **** business days for reissuance. 

   

  Thank you