Reviews

This profile includes reviews for WellCare Health Plans, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

WellCare Health Plans, Inc. has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  WellCare Health Plans, Inc.

  PO Box 31370 Tampa, FL 33631-3370

• 

  WellCare Health Plans, Inc.

  PO Box 22348 Tampa, FL 33622-2348

• 

  WellCare Health Plans, Inc.

  PO Box 31389 Tampa, FL 33631-3389

• 

  WellCare Health Plans, Inc.

  PO Box 31503 Tampa, FL 33631-3503

• 

  WellCare Health Plans, Inc.

  PO Box 31397 Tampa, FL 33631-3397

Review Details

• Review fromSandra D

  Date: 08/29/2023

  4 stars
  They called from Jan to May asking to transfer from ******** to them. I said no each time and they transferred me anyway. I asked to be transferred back and they have been calling me every week about 2-3 times a week trying to change my mind non stop. I just want my old insurance back and I should have the right to make the decision. Them calling so much seems like harassment.

• Review fromAudrey M

  Date: 08/26/2023

  1 star
  Pulling money for no insurance there statement. 16yrs same job, city Gov job . Don't take this company

• Review fromBeth L

  Date: 08/22/2023

  5 stars

  Beth L

  Date: 08/22/2023

  ***** at Wellcare was very helpful. Absolute Angel *** I wish everyone was like her. *********************

  WellCare Health Plans, Inc.

  Date: 08/23/2023

  Thank you for such a lovely review.

• Review fromMona S

  Date: 08/18/2023

  1 star

  Mona S

  Date: 08/18/2023

  Just horrifying plan with even worse people. Whatever they are telling you, they are lying. RUN!

  WellCare Health Plans, Inc.

  Date: 08/29/2023

  Hello,
  
  
  
  The plan has made contact with ********************** regarding her concerns that would cause her to share her negative experience. The plan has educated her on what has occurred and the course of action for next steps. The plan has set expectations for continued follow-up regarding her complaint and other concerns addressed.
  
  
  
  While all things may not always be favorable, we strive to resolve all concerns and we hope this will be a better fulfillment.

• Review fromMatthew S

  Date: 08/18/2023

  1 star

  Matthew S

  Date: 08/18/2023

  This is BY FAR the worst insurance company I have ever dealt with.To start things off, they tricked me into thinking their ******** plan was a required option in my state, and I've had both the ******** and ******** parts of this awful plan since.I had a therapist, who treated me for free for an entire year, because according to his ******, "Wellcare is notorious for refusing to pay for things."Recently, I was referred for treatment with Spravado. My local hospital stopped accepting them as insurance 4 months ago (gee, I wonder why?).I've tried, repeatedly, to call to either get information on a location that does accept their lousy insurance, with the following experience.Once you call their number, and ask for customer service, they'll claim they are not customer service, and transfer you. Then, you'll be put on hold forever before being hung up on.If you have the nerve to ask them how to cancel their awful coverage, expect to be hung up on sooner, or to be led through a maze-like phone system.Wellcare is scum, and I hate every last person who works there. God Bless America...I want to cancel my plan you b*******

  WellCare Health Plans, Inc.

  Date: 09/15/2023

  Good afternoon, 

    We apologize for your dissatisfaction with the plan this case has been reviewed, the member refused assistance and did not cooperate with the review. Case management attempted to speak with the member three times and confirmed there is only one contact number on file with PCP. Member asked for us to not contact him again regarding the issue via email. 

  Thank you

• Review fromGail L

  Date: 08/16/2023

  1 star
  They really deserve zero stars. The sales rep (who, after 2 phone calls, actually showed up at my door!) promised me "the world". The ONLY reason I signed up was that "I could opt out at any time". No problem, right? WRONG! After being on the phone for close to TWO hours, I *think I'm cancelled. I had to speak with 3 different people, going over the same questions. And these reps spoke with very strong dialects at a very fast pace.In the meantime, I have no prescription coverage for 15 days, with 3 expensive scripts to fill.DON'T change what ain't broke folks!And btw, I chose to opt out for many reasons. But the main one being that I *learned they skim money off the top of an invoice before paying the **** *********** or change medical codes to increase the cost. * Info from independent Ins. Agent.PLEASE learn from my mistake. Please.

• Review fromRichard W

  Date: 08/12/2023

  1 star
  Their agent absolutely lied about everything and conned me into enrollment telling me nothing would interrupt my current insurance. The agent frauded from start to finish of the phone call when I hung up I had no idea what happened or what insurance company. The first of August I have no insurance company and out $200 in food benefits.All the benefits well care claims ends up with no one takes the insurance so it's useless lies.

• Review fromBarry L

  Date: 07/28/2023

  1 star
  They are a ******* joke , promise this and that and don't deliver any of it , hey I qualify for meals each month but we are going to take them from you so you don't get them , hey we are sending you a flex card with a &100 on it each month but you can't use it on anything , what a ******* joke

• Review fromJohn R

  Date: 07/17/2023

  1 star

  John R

  Date: 07/17/2023

  For three successive months I have received a letter telling me that my premium payment of $11.20 has not been received. For three successive months I have telephoned to learn that Wellcare does in fact have my correct credit card information for auto-charging purposes. Yet repeatedly your firms auto pay does not operate successfully. Then, each time after talking to a Wellcare customer service person, nothing happens to process a payment, OR to correct whatever is wrong with Wellcares internal payment processing operations. What a disgrace. Wellcare could not be more unprofessionalin all ways!Classic example: today I went on-line, after another totally unsatisfactory conversation with another unhelpful Wellcare CSR, to have a chat. I simply asked for instructions whereby I could file a complaint on-line. The text of that chat is enclosed. I never got what I requested. My question was totally ignored. I got another threatening message about disenrollment if I.I am curious if any of your CSR people understand English? Are they trained to try to provide customer satisfaction? Candidly the answers seem to be NO. Nothing suggests that Wellcare cares to service its subscribers. I am totally exasperated. I am tired of spending hours trying to straighten out Wellcare regarding my account. I trust that by receipt of this letter (1) Wellcare will process the delinquent payment[s] due at $11.20 per monthly billing period. (2) Wellcare will do whatever it must to rectify the absurdity(ies) that pertain to my membership #xxxxxxxxx such that the remaining monthly premium payments are automatically processed. When the re-enroll time comes, you can be sure I will be moving on. Wellcare is a tragic excuse for a purported customer-oriented, service-oriented business. I am shocked that Centene allows one of its companies to mis-function in such repetitive, blatantly poor manner.

  WellCare Health Plans, Inc.

  Date: 07/31/2023

  Hello, we have forwarded your concerns to our Billing Team for review, we were advised the following-Member's account is current. Last payment processed through the autopay system with no issues under **** card#****. Previous two payments that failed through autopay where with **** Card#**** on 05/20/2023 and 06/22/2023 due to account being closed, it seems member's card had a change and it wasn't updated with WellCare.  Autopay is currently working properly and processed on 07/20/2023 for $22.40 covering for previous months past due, June 2023 for $11.20 and July 2023 for $11.20 totaling $22.40. An outreach was made from our Billing Team. Please know that your concerns regarding customer service and several outreach made to the plan was forwarded to our **************** ********************** Team for review and proper coaching to be made for ****************. We apologize for any inconvenience. 

• Review fromRob c

  Date: 07/07/2023

  1 star

  Rob c

  Date: 07/07/2023

  I have been trying to get Wellcare to pay an out of pocket for an emergency dental procedure that was not pre approved. I've been trying for 7 months. They lose the paperwork so it has to be sent Certified mail. Even they they say they did not get it.. Even their Appeals and Grievances are a waste of time. Your are sent from pillar to post at every turn or are just cut off. Their customer service is a joke and don't even think about asking for a supervisor - you get cut off

  WellCare Health Plans, Inc.

  Date: 07/25/2023

  Per our conversation with Mr.C on July 17, 2023, member confirmed that he was contacted by the Dental Vendor,  Envolve who assited him with his concerns. At this time there were no further concerns.