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Business Profile

HMOs

WellCare Health Plans, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for WellCare Health Plans, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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WellCare Health Plans, Inc. has 26 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 246 Customer Reviews

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    Review Details

    • Patricia F

      Date: 03/26/2024

      They changed their *** plan. I get $156 every three months to spend on *** products. IF I could use my WellCare *************** card! I have tried ordering in the app, only to find out EVERYTHING is Out of stock through ******** I finally called WellCare Spendables and had a customer service representative put in my order and she had the same results. She said that I could go to ********** so I tried through their app only to be told that I could not use my WellCare card. I might try going directly to the store (25 miles away), and try it there, but I have doubts. Theres other stores I could try but Ive already spent two hours ton this today. I waited 2 months for a dentist appointment and at the time that I made it, they took WellCare. When I had to change my appointment because the dentist was in surgery, they asked me what insurance I had and I told her. They no longer accept WellCare I wonder why. Im surprised that my doctor still accepts them but that could change! Im looking for a new Advantage plan this year. I had to do a survey for them a couple months ago and I said that I was unhappy with the *** program that theyve changed to. I doubt that it made a difference.

    • NEREIDA V

      Date: 03/26/2024

      NEREIDA V

      Date: 03/26/2024

      Horrible servicio dicen que cubren medicamento y no cubre piden que los Drs ****** pedir permiso a mi pap ya lo tenan listo para ciruga y luego a la final el da de la ciruga y dijeron que siempre no nos mandaron de el hospital porque wellcare no aprob la ciruga muchos problemas con wellcare

      WellCare Health Plans, Inc.

      Date: 03/29/2024

      Hello, we have tried to establish contact with you via email, because we cannot locate your plan. Unfortunately we had no success. Please contact Wellcare so that we can find a satisfactory resolution for you.

    • C. B.

      Date: 03/24/2024

      C. B.

      Date: 03/24/2024

      I have been trying to access the web portal. All I get is loading. Contacted customer service. They said I would be contacted by web support in 10 days. Has been over a month and no contact.

      WellCare Health Plans, Inc.

      Date: 04/03/2024

      Hello and Good Morning, Contact has been made with **************** and she is now able to successfully log into portal. Thank you!

      C. B.

      Date: 04/03/2024

      Yes, this has finally been resolved. I believe the customer service agents need to be trained better as to why I had this particular problem so it can be resolved faster.

    • brenda b

      Date: 03/22/2024

      brenda b

      Date: 03/22/2024

      awful connections and non responsive to needs. do not use this for your medicare.




      WellCare Health Plans, Inc.

      Date: 03/28/2024

      Dear *************************,
      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have made multiple outreach attemptas to you via phone and email and no response. 
      If you have any further questions or concerns, please do not hesitate to contact us.
      Sincerely,

    • Barbara O.

      Date: 03/19/2024

      Barbara O.

      Date: 03/19/2024

      My 86 year old father with dimentia was contacted by a WellCare rep and talked him into signing up for their health care insurance. He already had healthcare insurance and didnt need this. Well he was signed up and family was unaware until the hospital called to cancel an upcoming surgery because the hospital doesnt accept WellCare insurance. This has been a nightmare now trying to communicate with WellCare over this. Weve managed to cancel the WellCare but doesnt take effect until end of month. To make matters worse, someone from WellCare still continues to call my dad on a regular basis to sign him up for insurance. They need to stop targeting the elderly with their phone solicitation. Since we didnt know he had signed up for this hes going to have uncovered medical expenses in the thousands. We will be taking legal action.

      WellCare Health Plans, Inc.

      Date: 03/26/2024

      Hello and good morning, I have attempted to contact you several times regarding this issue, with no success. We take allegations like this very seriously. Please contact Wellcare's Executive Escalations Team to discuss this issue further, we apologize for the inconvenience this may have caused.

       

    • Steve W

      Date: 03/19/2024

      Steve W

      Date: 03/19/2024

      Stay away from these folks. Customer service and claims will pass you around and NEITHER knows anything about Medicare rules and regs




      WellCare Health Plans, Inc.

      Date: 03/28/2024

      Dear **************************; ,

      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have provided you and your wife with a resolution to you complaint .

      If you have any further questions or concerns, please do not hesitate to contact us.

      Sincerely,


      ******** 

    • Robert J

      Date: 03/14/2024

      I have had this prescription drug plan for a couple years now, but in 2024 they changed to Express Scripts for the mail order. I was sent a new card and told that I would have access to my on line account in early January of 2024. I tried then with no success and placed a call to their support line. They had me try a few things and said they would send it off to their support staff and they would get back to me in 10 business days or less. Well I've now heard that same response and;Open a new account with a new email address (And loose my history, etc.)Try another device (Have done multiple times)Clear cache and try another browser (Also done multiple times)It's been "escalated" multiple times and the most recent escalation meant that people that couldn't fix it called and said they are sorry and that was about it.I've asked numerous times to speak with someone that has access to the back-end systems so we can get it resolved, but with no success.And one more piece of info. My wife also has an account and it is accessible from the same devices used to try and get access to mine.I've finally decided to register my concerns because there are many possible issues that could be hidden such as; their systems have been hacked, they corrupted my account in their transition and don't want to admit or don't know, I have a common name so it could co-mingled with another account and a host of other potential problems. Since they do not seem to have the process in place to handle technical issues, I believe this is my best avenue to resolution.

    • Michael F

      Date: 03/05/2024

      Michael F

      Date: 03/05/2024

      I have to have a neck operation badly and had it set for December 2023 I went for my pre-ope and it was refused to be paid for by them and now 4 months later I'm stuck with that bill and I'm on SSDI at like nothing amonth I can't live like this much longer.

      WellCare Health Plans, Inc.

      Date: 03/13/2024

      Hello, I have made several attempts to reach out to you and the provider via phone and email. The Authorization was a duplicate however we could not identify any denials. Please contact the provider and have a new authorization entered. You can also reach back out to us. 

       

      Thank you,

      Michael F

      Date: 03/14/2024

      They have since contacted me. And to my knowledge the matters was taken care of thanks.

    • Colette H

      Date: 02/29/2024

      Fraudulent practices Wellcare quotes one price, then charges another. I've read lots of reviews, and have found this is a widespread practice. They stone wall u, then whrn Medicare gets involved, they use intimidation practices so I would drop it. Its in Medicare's hands now. I hope Medicare fines them big. I would also like to see a class action suit.

    • Karen C

      Date: 02/28/2024

      Karen C

      Date: 02/28/2024

      Dealing with these people has been a nightmare! How can you resolve any issues when their customer service representatives don't speak clear English? Even the simplest of answers name, medication, etc. you have to repeat & spell out over & over & over. So far it's been 3 torturous phone calls to get medications I've been on for over 30 years to be approved. Pure h***!

      WellCare Health Plans, Inc.

      Date: 03/11/2024

      Hello.We apologize for the dissatisfaction that you experienced.  The plan has made contact with the member/complainant regarding their pharmacy concerns and educated them on the Drug Formulary List. No further action necessary.

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