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Business Profile

HMOs

WellCare Health Plans, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for WellCare Health Plans, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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WellCare Health Plans, Inc. has 26 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 246 Customer Reviews

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    Review Details

    • Rosemary F

      Date: 02/28/2024

      Rosemary F

      Date: 02/28/2024

      I'm supposed to have dental. There are no dentists in my area that take Wellcare and they won't cover an out of network dentist. I am limited to one clinic and it is a for profit so there is no financial help. After two years they now charge me with 20 percent co insurance on all injections.Customer service is non existent. I have no idea what they are doing until I get a bill for something I thought was fully covered.I wish I'd stayed in FL with my wonderful Humana Gold. 

      WellCare Health Plans, Inc.

      Date: 03/20/2024

      Dear Rosemary F****,

      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have made resolution with you concerning your issues , if you have any further questions or concerns, please do not hesitate to contact us.

      Sincerely,

      Myra D

    • Lisa Z

      Date: 02/27/2024

      The plan names have changed over the years, but I have been a Wellcare Classic member since 2011. For 2024, I switched to Wellcare Value Script as I was advised by a customer service rep that it would save me money. It was a lie. Since January 1, 2024, Wellcare Value Script has been a nightmare. I have had to discontinue important medications I have been on for years because I now would have to pay almost $200.00 per month for each, instead of my old co-pay of 10.00. My endocrinologist wants me on Mounjaro, which is Tier 3 under Wellcare Classic, but not covered at all under Value Script. Other prescriptions that used to cost me $5.00 are now $30 - $50 per month. So I go without as I cannot afford Wellcare's idea of "saving money." I spent hours on the phone trying to get my plan changed back, but it was after the enrollment period, Still, the first time I called I was told by someone named "Shy" that I would be switched back to Classic. When nothing happened after a week, I called back and found out nothing had been done on my account. Then, they denied my request. For the next year, I have to dole out big money and also go without needed medications, as if I lived in a third world country. Customer service is a joke. They read from a script, and if you ask a question they weren't expecting, they are confused, then return to the script as if you never spoke. I was a very happy customer for years, which apparently accounts for nothing to Wellcare. I want nothing to do with this company any more.

    • Lavonna B

      Date: 02/26/2024

      Lavonna B

      Date: 02/26/2024

      Absolutely the worst customer service I have ever experienced! My husband got the prescription drug plan in October 2023. We have been trying to set up his member portal ever since. It will not work! I have tried phone calls, can barely understand them, and they tell me to do the steps that I have already done for a thousand times. Same thing with their online chats. This is beyond ridiculous and we will be looking to change when the year is up.

      WellCare Health Plans, Inc.

      Date: 03/14/2024

      Hello. We apologize for the dissatisfaction that you experienced. The plan has made contact with the member/ complainant regarding their concern. Escalation to our IT team confirmed members online issues has been resolved.

    • K. B.

      Date: 02/24/2024

      K. B.

      Date: 02/24/2024

      Stay far away, won't cover my Symbicort asthma medication, or ok pain killers,

      WellCare Health Plans, Inc.

      Date: 02/29/2024

      I have established contact with the member and discussed the issue she had, and we have reached a satisfactory result. 

       

      Thank you.

      K. B.

      Date: 02/29/2024

      Thank Well Care, taking care of my medicine,

    • Vickie C

      Date: 02/23/2024

      **************** is horrible all in the ***********. They put you on hold continually and after nothing has been resolved or answered and hours go by, they drop your call. Then you phone back and start all offer. They promise to send you to a ************* person and they don't. It took me 4 weeks and several hours at least 20 to 30 hours to get a problem solved after many promises. Still not sure if it is fixed. Horrible!

    • David T

      Date: 02/17/2024

      One of the worst member services team I ever encountered in my 65 years. Totally incompetent staff. Unable to resolve the simplest of questions. Always putting you on hold for extended periods of time with hopes you will hang up. If you stay on the line they just pass you around to so many people hoping you will get frustrated and give up. They actually lie to you when you ask for a supervisor. Their accounting is totally incomprehensible and they are unable to explain it. Stay far away.

    • Marc K

      Date: 02/16/2024

      Marc K

      Date: 02/16/2024

      Awful Awful Awful Awful Awful Awful Awful Awful Awful Awful Awful Awful Awful Awful Awful One star is 12 stars too many

      WellCare Health Plans, Inc.

      Date: 02/26/2024

      Dear *****************************,

      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have reached out to the email address listed in your complaint three times and have been unable to reach you. If you have any further questions or concerns, please do not hesitate to contact us.

      Sincerely,


      **** D

    • MICHAEL G

      Date: 02/10/2024

      MICHAEL G

      Date: 02/10/2024

      Wellcare is putting me in a life threatening situation by having declined my doctors pre authorisation form. I was forced to be on WellCare even though I have MassHealth by the state of massachusetts. I did not consent to receiving coverage from them. My MassHealth was covering things fine for me on their own. Now MassHealth will not cover what I need because Wellcare will not cover it, and when I go to Stop and Shop pharmacy to try and pay out of pocket they say they can not fill my script until Wellcare covers it because that is State Law. Now I am being put in a life threatening situation that I can die from because Wellcare was thrusted on me without my consent.

      WellCare Health Plans, Inc.

      Date: 02/21/2024

      Hello.We apologize for the dissatisfaction that you experienced.  The plan has made contact with the member/complainant regarding their enrollment concerns and have educated them on the pharmacy process. No further action necessary.

    • N. R.

      Date: 02/09/2024

      N. R.

      Date: 02/09/2024

      I have been trying to access the web portal to obtain profile information for over a month and it does NOT work. I written countless emails and letters to CEO and have not been able to obtain any answers!!!! Write to the CEO at: Wellcare Health Plans **** *** ***** Tampa, FL 33631 ATTN: Kenneth B******

      WellCare Health Plans, Inc.

      Date: 02/15/2024

      We have contacted the member and successfully resolved her issue. We are sorry for any inconvenience.


       


      Thank you

      WellCare Health Plans, Inc.

      Date: 02/22/2024

      Hello. We apologize for the dissatisfaction that you experienced. The plan has made contact with the member/ complainant regarding their concern and escalation to our Web Support team confirmed that the online issues have been resolved. No further action necessary.

      N. R.

      Date: 02/22/2024

      It took 6 weeks to obtain a resolution

    • Karen C

      Date: 02/09/2024

      Karen C

      Date: 02/09/2024

      Wellcare health insurance is the worst insurance company I have ever had. Everyone needs to know this and if they don't they need to

      WellCare Health Plans, Inc.

      Date: 02/22/2024

      Dear ************************ ,

      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have addressed the issues for the actual member and resolution was given to the WellCare member. If you have any further questions or concerns, please do not hesitate to contact us.

      Sincerely,

      **** D

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