Complaints

This profile includes complaints for Slide Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slide Insurance Company

  4221 W Boy Scout Blvd Ste 200 Tampa, FL 33607-5745

  
• 

  Slide Insurance Company

  1501 Lady St Columbia, SC 29201-3401

• 

  Slide Insurance Company

  PO Box 1779 Columbia, SC 29202

• 

  Slide Insurance Company

  1501 Lady St Columbia, SC 29201

• 

  Slide Insurance Company

  PO Box 1779 Columbia, SC 29202-1779

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our former insurer left ******* and transitioned everyone to Slide, however, I cancelled the policy with Slide before my previous policy expired (10/31/24) and the Slide policy went into effect. My mortgage company sent the check to Slide in mid October. Slide cashed the check. I called and emailed Slide to cancel (a journey in itself) and they said they would send the refund check. It never came. Consequently, this has resulted in my escrow account being negatively impacted, leading to a significant and unexpected increase in my monthly mortgage payments. Unfortunately, my attempts to resolve this matter with Slide have been met with considerable difficulty, lack of response, or being given the run around ("its processing"). To date, I have made multiple attempts (10+) to contact Slide, including four phone calls and three emails without receiving a substantive response. I have spent, in total, over 2 hours on hold just to be told "its processing." The lack of communication and resolution has become exceedingly frustrating, particularly given that Slide owes me a reimbursement which directly affects my financial obligations to my mortgage company. It is utterly ridiculous that it can take over four months to send a check worth over $6,000.

  

  Business Response

  Date: 03/20/2025

  Thank you for your feedback.  We take the challenges you experienced very seriously.  Efforts are underway to correct this known issue regarding refunds, and we appreciate your patience as we work to get it resolved.  We have confirmed that your check was mailed to the address we have on file on March 14, 2025.  We are also addressing the service issues you cited to improve our policyholder experience going forward.  Please let us know if you need anything further.

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is that we canceled out policy with farmer home own insurance on 8/21/24 after starting with ****** on 8/20/24 and farmer sent me a letter proving that I cancelled on 8/21/24 but somehow slider insurance opens a policy 9/28/24 and bill our mortgage company without telling us causing out payment to go out few 100s dollars. we didn't find out to March 2025 from the mortgage company when we were $2400 short in our escrow making out mortgage go up a lot and now, we can't pay our bills. i didn't think it would be legal to start a policy without asking for consent or notifying us or having us sign to start it. I want never ***** you took back. so, I can afford my mortgage again.

  

  Business Response

  Date: 03/21/2025

  Thank you for your feedback.  The goal in providing you with a Slide Policy was to prevent a gap in coverage when your prior policy expired. It looks like we were not made aware that you had found coverage with another company in time to stop the policy from being issued. The policy has been cancelled and our records indicate the refund has been sent. Please let us know if you need anything further. 

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a former ******** customer with my policy not set to expire with ******** until MAY. I have since chosen a new policy that is NOT ******** and NOT Slide. I never **nsented for Slide to solicit payment from my mortgage company, yet on 1/13, my mortgage company paid slide $5123 and 2 days later paid my new insurance company their premium as well, leaving my escrow $8000 in the negative. I emailed slide on 1/20 and to-date NO RESPONSE. I called and spoke w/***** 1/22 who relayed they cannot refund me as did not receive the payment and also stated my policy was not showing as CX even though I have the signed **py of the CX. He suggested I ask my mortgage ** to put a stop-payment. They **uldn't as was paid via bulk pay. I called back on 2/3 and was told same, check still not received. I called 2/12 and was told check was received and I would be issued a refund. We asked if it **uld be escalated. She **nfirmed my email address and said was going to cc me on email to her supervisor. Never got an email. Never got the check. It's now > 30 days since Slide FRAUDULENTLY STOLE $5123 from me and I want it back.

  

  Business Response

  Date: 03/26/2025

  We appreciate this feedback and were able to have the refund overnighted to our former policyholder.  We are grateful for her patience and understanding as we worked through resolving some known service issues.

  Customer Answer

  Date: 03/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is likely as satisfactory as it will ever get. I do find it incredibly disturbing that Slide was legally (or illegally, no one has addressed the "how") "allowed" to solicit money from my mortgage company for a policy I never consented to and never signed any kind of agreement to accept. No one has allowed me to see whatever "contract" Slide and Farmers created. While I do have my $5123 back, it should not have taken 2 months of me being without a substantial amount of money. It should also be noted in the complaint that their response is not 100% transparent. They failed to acknowledge that after the initial refund was supposedly issued, they had to stop payment on two separate checks because they never arrived to me; I had to email the CEO and cc every investigative news reporter in ********** on the thread, and repeatedly ask for this problem to be addressed before they finally consented to sending me the refund check via ***** overnight on Slide's dime! Previously, they had told me that if it were to be overnighted, I had to get that request approved as well as pay for the overnight charge out of my own pocket, despite this not being my mistake!  I'll never be reimbursed for the lost money that I would have earned had the $5123 never left my account for two months and one can't put a price on the time wasted trying to get this resolved or the stress it caused me. This was an incredibly disappointing experience, and I will never do business with Slide nor recommend them to anyone seeking homeowner's insurance. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally had a policy with St. ****** which is no longer serving FL. On 4/20/22, my policy with a premium of $1019 annually, was taken over by Slide Insurance, with an increase (new amount $2739) a year. A year later, after additional increases in premium, I decided to switch my policy to Citizens (premium$2045), as it was more affordable. On 8/22/23 my policy with Slide was cancelled, and was effective with Citizens. After several emails and calls, I requested a refund of the balance of my premium after my mortgage company sent them another check and I had a negative escrow balance. I have yet to receive the refund on the policy. I am unable to access the account online, as it is a previous St ***** policy (SJ31169598)I've sat on hold for hours. Left my number to have them call me back; emailed, with no response. Again, being frustrated, I gave up and was mortified when Citizens notified me on Dec 19, 2023 that my policy was assumed by Slide. (citizen# ********). Slide then increase said premiums, again, and I tried again to call to rectify the prior issue. My mortgage company paid out to Slide (which I never received a refund of my balance) then paid to Citizens (never received a refund). I have recently changed insurance companies, and am anxiously waiting to see if I will receive a refund from them for the prior policy (SJ31169598) and the most recent policy (SIC3196302) This company has been so frustrating, and it has certainly taken its toll on my finances and me personally. I am in hopes I will soon get resolution. (I am on hold with them now, for the 2nd time today, still waiting on hold)

  

  Business Response

  Date: 04/01/2025

  We appreciate this feedback, and we take the challenges you experienced very seriously.  Our records show that both refund checks have been mailed to you, and we are addressing the service issues you cited.  Please let us know if you need anything further.  

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sustained roof damage from Hurricane ******, filed our claim & was sent the initial claim payment. We got our repairs done & submitted invoices( more than once because the adjuster insisted she didnt have proper details) adjuster was hard to reach & when she did call it was during my work hours & once she even called ******** wasnt acknowledging that she should have been talking to me about recoverable depreciation, she kept talking initial claims info, I got really frustrated on the phone & had to end the call because she was interfering with my work duties. Days later, she did email & apologize for the miscommunication & then seemed to be back on track with getting recoverable depreciation settled for us. I asked for emails communication & initiated a lot myself due to the fact that I wear hearing aids due to my serious hearing disability. Last week she called & I couldnt answer the phone while at work that day & called back as soon as I as I left work, left a vm, called back 3 more times that week, could never reach her. I finally called the main ******* *****( she is excellent by the way) couldnt reach her then rather. I explained I preferred an email due to my work & more importantly, my hearing disability, and ***** noted that in her message the next day, The adjuster calls me once again, ignoring my request for email & leaves a message saying that there is no recoverable depreciation available because we didnt replace the whole roof. we dont understand that because she knew all along we got the repairs completed that we were told we needed, emails prove that so why did it take her months to then say we are denied recoverable depreciation? We are frustrated with the run around & feel the outcome shouldve been that we did right by getting the repairs completed & should then receive recoverable depreciation.

  

  Business Response

  Date: 03/21/2025

  We appreciate your feedback and have referred your concerns to our Claims leadership team for handling.

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 22977407
  
  I am rejecting this response because: we would like a response from Slide insurance in writing or email advising resolution plan before closing our case
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/18/2025

  We have been in communication with our policyholder concerning this matter and explained in detail the basis for the settlement.  If any concerns or questions remain, we will be happy to address them.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slide insurance company was assigned to me by my previous home insurance. My mortgage company paid the $2600. I cancelled their insurance because I already had a better quote elsewhere. Slide cancelled and stated they will send a check with the refund. It has been 3 months and I keep getting the run around. I do plan to file this in court. Its ridiculous. Ive spoken to the manager ****. And asked to mail the check a different way. So that they can be sure I get it. He said the company cannot. At this point Im fed up with this company. I didnt even buy insurance from them in the first place

  

  Business Response

  Date: 03/13/2025

  Thank you for your feedback. We understand your frustration and want to assure you that we're aware of the issue and are actively working on solutions to improve. Your experience matters to us, and we're committed to making things right. Your check was delivered to you via overnight delivery, and it appears it has been received.  We appreciate your patience as we work through these challenges, and we're here to help if you have any further concerns or suggestions.

• Initial Complaint

  Date:02/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with Slide insurance company. I have an open claim from *** and I have had *************** the past 30 months I have been awarded a settlement through the appraisal process and yet they still refuse to issue a check. I am an insurance agent and in my 30 plus I have never encountered and more inept and corrupt insurance company. I have 8 legitimate claims in my office currently due to hurricanes they refuse to pay. They refuse to speak to anyone about the claims, the insured, the agent, and public adjusters. I have made repeated complaints to the state to no avail. My advice to anyone who has Slide as an insurer to find replacement coverage as soon as possible. Even if you have to pay more your Slide policy is worth nothing if they don't pay the claims the owe.

  

  Business Response

  Date: 03/10/2025

  We appreciate our policyholder's concerns and have referred this matter to Slide Claims leadership for review.  

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mortgage company paid Slide on 10/25/24 the amount of $6066 for an annual homeowner's insurance policy SIC3076765. The house was being sold and I have been trying to contact Slide to request cancellation this policy prior to the closing. I sent messages via their online portal (no response); I emailed 1/30/24 (no response); I call the ***** customer service number and sit on hold listening to the recording for almost an hour; I emailed again on 2/14/25 - twice, including a written request to cancel attached (no response). I have now closed on the sale of the house on 2/17/25 and still cannot reach anyone at Slide to have the policy cancelled and an adjusted refund issued.Note: I was a previous UPC customer. I did not know that ********************** had assumed the policy until my mortgage company paid the premium.

  

  Business Response

  Date: 03/18/2025

  Thank you for your feedback.  We take the challenges you experienced very seriously. Efforts are underway to correct this known issue, and we appreciate your patience as we work through these challenges. Our records show that the cancellation was processed.  We have confirmed that your refund check is being mailed today to the address on file.  Please let us know if you need anything further.

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 05/09/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  Previously filed BBB complaint ******** was considered closed when Slide responded to BBB on 3/18/25 stating they had received my notification requests to cancel the homeowner insurance policy. Slide also stated that the policy was deemed cancelled and that they had issued/mailed a refund check. TO DATE I have had no direct communications from Slide (no mail or emails) nor have I received a refund check. Original details of my complaint are: My mortgage company paid Slide on 10/25/24 the amount of $6066 for an annual homeowner's insurance policy SIC3076765. The house was being sold and I have been trying to contact Slide to request cancellation this policy prior to the closing. I sent messages via their online portal (no response); I emailed 1/30/24 (no response); I call the ***** customer service number and sit on hold listening to the recording for almost an hour; I emailed again on 2/14/25 - twice, including a written request to cancel attached (no response). I have now closed on the sale of the house on 2/17/25 and still cannot reach anyone at Slide to have the policy cancelled and an adjusted refund issued. Note: I was a previous *** customer. I did not know that ********************** had assumed the policy until my mortgage company paid the premium..

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 06/11/2025

  We are attempting to reach you to verify if you still have not received the refund check, since our records do indicate that it has not yet been cashed.  If you still have not received it, we can stop payment and issue a replacement check, but we want to confirm your mailing address before we send another check.  

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 22960778
  
  I am rejecting this response because:

  My attached email and letter for my cancellation request clearly states my contact information and mailing address.  SLIDE stated previously that they had received my cancellation request, therefore they should have my correct mailing address and contact information.  The emails were sent to them on 1/30 and 2/14 (prior to the house being sold).  I have no received any reimbursement payment - "the check is in the mail"?  I would greatly appreciate it if SLIDE would process my check immediately and send it to the address I provided in the cancellation letter.

  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 07/11/2025

  Please send the check to:

  ****** ******

  *****************,

  #*****,

  ****************************

  

  Business Response

  Date: 07/18/2025

  Thank you for providing us with this new information.  We are working on stopping payment on the check sent in March and issuing a new check to the updated mailing address.  Hopefully, this will finally resolve this situation for you.

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I await the reissue of the new refund check.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 24th,2024 Date of letter of Depopulation from Citizens Insurance Company stating that "Slide" Insurance new policy estimate starting in April 2025 would be $2,566.00. Today, 2/18/25, I received a policy from SLIDE for $8,450.00. This is approximately $6,000. 00 than what was quoted! Not only am I in shock, I am going to also find out who is regulating these insurance policies. There is no way I will pay this for insurance, especially sine I have never filed a single claim.

  

  Business Response

  Date: 03/27/2025

  We greatly appreciate you reaching out, and we have carefully reviewed your policy.  It looks like there may have been some data missing during the assumption of your policy from Citizens, and your Slide policy did not include the correct wind mitigation credits.  We have corrected the policy, and the new premium is even less than the original estimate.  Revised policy declarations and a new bill are on their way to you.  If you have any questions, please contact us. 

  We apologize for the inconvenience this has caused and look forward to servicing your insurance needs.

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a policy with them. I sold my property in September of 2024. I sent them an email because my mortgage company had paid the policy to cover from 6/2024 to 6/2025. In October I requested a refund. I also asked my agent to help me and she reached out to them. I made calls about every 3-4 weeks to follow up. Now four months later I still dont have a refund. Every time I call they say its been sent to accounting and theyre waiting for them to resend a check. At one point they claimed to have sent one but I never received it.

  

  Business Response

  Date: 03/27/2025

  Thank you for your feedback. We understand your frustration,and I want to assure you that we're aware of the issue and are actively working on solutions to improve. Your experience matters to us, and we're committed to making things right. We were able to overnight the refund check to you and we appreciate your patience as we worked through these challenges.