Reviews

Review Details

• Review fromwayne w

  Date: 06/14/2024

  5 stars

  wayne w

  Date: 06/14/2024

  Representive (*****) was able to listen to my concerns and was able to ask me questions that were spot on to the necessary project that I needed a specific commercial purchase and sales agreement - PDF! She responded in a very short period of time! I could not have asked for anybody else any better than this representative. Plus her telephone demeaner couldn't have been any better and pleasant!

  EForms.com

  Date: 06/17/2024

  Thank you for your review, **************! We're happy ****** was able to assist you with your specific situation, and we'll be sure to let her know that you appreciated all the help she provided you. We look forward to being here for you if you ever need us in the future!

• Review fromTrevor M

  Date: 06/11/2024

  1 star

  Trevor M

  Date: 06/11/2024

  Will bill you automatically if you don't cancel within a week and will continue to bill you even if you don't show activity on the service. They are willing using a dark pattern to trick customers like me to give them money so they can save writing 50 words on a pdf.

  EForms.com

  Date: 06/12/2024

  We're respectfully requesting that this review be removed as it is not representative of our services offered, nor our business practices. All terms and prices of our various service offerings are listed on our pricing page, and reiterated at the time of premium plan checkout. All customer activity and communication are timestamped for quality assurance.
  
  This customer activated a Monthly Subscription Plan on April 29, 2024, at 8:04 AM EST, utilizing this plan's new member 7-Day Free Trial period to download a Missouri XXXXX XXXXXXXXXXX XXXXXX. There was no cancellation request made within the trial period, and it automatically renewed into the initial Monthly billing cycle on May 7, 2024. As with any subscription-based service, it will remain active until canceled, and there was no cancelation made, or requested with our Customer Support Team, within the initial billing cycle. The subscription renewed for the second billing cycle on June 7, 2024, as no cancelation was made in the initial monthly billing cycle. 
  
  All customer activity and communication are timestamped for quality assurance. The customer canceled their billing agreement through PayPal following the most recent renewal charge and disputed it directly with PayPal on June 7, 2024.
  PayPal conducted its investigation into the dispute and found the case to be in eForms' favor on Monday, June 10, 2024, based on the subscription being activated, digital service being provided, and no prior cancellation requested. eForms must abide by PayPal's decision once a charge has been disputed directly.
  eForms received no prior communication from this customer until yesterday, June 11, 2024, via email, solely requesting to cancel his subscription.  Our agent reviewed his account and confirmed his subscription was canceled at the period end due to the dispute. Though canceled, the customer has access to his account and all of our services until the end of the billing cycle, concluding on July 7, 2024, at 8:03 AM EST. The subscription will not renew, and the account will not be billed again.  Our agent sent a follow up email to the customer confirming this information yesterday, June 11, 2024, at 8:28 AM EST.

• Review fromHarry Y

  Date: 06/04/2024

  5 stars

  Harry Y

  Date: 06/04/2024

  eForms can you get me through the whole process to set up my documents. Very easy to understand directions very clear. The documents are safely saved and I can access them anytime. I want to update them. I am completely satisfied. It is much better than hiring an attorney, and paying thousands of dollars.********************* ********, ******

  EForms.com

  Date: 06/05/2024

  Thank you for taking the time to leave us a review, **************. We appreciate your feedback and are happy to hear our services are exactly what you are looking for! We look forward to being your "go-to" resource for all of your future legal form needs. 

• Review fromOmari W

  Date: 05/22/2024

  1 star

  Omari W

  Date: 05/22/2024

  Predatory 7 day free trial I wasnt able to cancel before I was charged!

  EForms.com

  Date: 06/13/2024

  We respectfully request that this review be removed as it it is not an accurate representation of this customer's experience. Based on the details of this review, the customer elected to utilize our form-filling software, not download our free form.

  If a customer elects to utilize our form-filling software instead of downloading the FREE form, that service comes with a premium plan. All pricing options are listed prior to checkout and on our pricing page. Customers still have the ability to obtain their form for FREE, even after utilizing our form-filling services, as our Monthly Subscription Plan comes with a no-obligation 7-day FREE Trial for new members.

  All timelines of the subscription and 7-day Free Trial are listed in our Terms of Use and on our Pricing page. They are reiterated prior to the initial download when entering their billing information at subscription activation. Once a subscription is activated, a confirmation email is sent with the subscription terms, the free trial duration, and a link with instructions on how to cancel. We also provide instructions on how to cancel on our FAQ page. 

  Customers can cancel anytime through their *********************** dashboard, and by contacting support via live chat, email, or by phone. 

• Review fromGina R

  Date: 05/22/2024

  1 star

  Gina R

  Date: 05/22/2024

  DON'T FALL FOR THE FREE TRIAL!!!!!! I cancelled PRIOR to the time of expiration & was still charged! When I tried to refute it, a customer rep advised me that not only did I not cancel it, I never even accessed my account. THIS IS A FLAT OUT LIE ON THEIR PART!!! I don't care WHAT their end shows, I 100% cancelled on my end (it's a simple click to cancel) & browser history even shows my activity! IT'S A TOTAL TRAP! DO NOT TRY THEM OR, AT MINIMUM; FOLLOW UP WITH A PHONE CALL AFTER CANCELLATION TO MAKE SURE!!!

  EForms.com

  Date: 05/28/2024

  We're respectfully requesting that this review be removed as it is not representative of our services offered nor this customer's activity on her account. All customer activity and communication are timestamped for quality assurance.

   

  This customer activated a Monthly Subscription Plan on May 13, 2024, at 4:12 PM EST, utilizing the new member 7-Day Free Trial period to download a Georgia XXXXXXX XXXXXXXX XXXXX. There was no cancellation request made within the trial period, and it automatically renewed into the initial Monthly billing cycle on May 21, 2024, at 4:16 PM EST. 

   

  The customer contacted our support team via live chat on Tuesday, May 21, 2024, at 4:30 PM EST, following the charge, stating she logged in and canceled the subscription the day before on May 20, 2024. Our agent reviewed her account and informed her that all activity is timestamped for quality assurance and per the account's activity log, there was no recorded history of a login, nor cancellation on May 20, 2024. Our agent asked if there was anything else he could do to assist, though the customer ended the live chat abruptly without a reply.

   

  Our agent sent a follow up email to the customer following the live chat to confirm he canceled the subscription at period end on her behalf due to the live chat inquiry. The customer has access to her account and all of our services until the end of the billing period, concluding on June 21, 2024, at 4:12 PM EST. The subscription will not renew, and the account will not be billed again.

• Review fromQuolyne O

  Date: 05/17/2024

  1 star

  Quolyne O

  Date: 05/17/2024

  This company is awful to deal with. I had a fraud charge for $49. I talked to two separate representatives from their company both refusing to give me a supervisor both telling me I had to wait 24 to 48 hours to hear back. Some of us live paycheck to paycheck and $49 is going to cause a lot more issues now when they couldve just refunded me that day dont do business with these ********

  EForms.com

  Date: 05/21/2024

  We respectfully request that this review be removed as this customer was denied a refund due to violating our Terms of Use. Each user is allowed to utilize a single Monthly Subscription Plan that comes with a 7-Day Free Trial period for "new members" only. This customer activated three (3) separate Monthly Subscription Plans under different email addresses, utilizing the "new member" free trial periods under each account. The accounts were activated in January 2024, February 2024, and May 2024. Each subscription was used to create the same forms and this reviewer's name and billing address were associated with each account. 
  The first two subscriptions were canceled within the 7-Day Free Trial period, so the forms created using our propriety form-filing software (a premium service) were obtained at no charge. When the customer failed to cancel the third subscription within the trial period (though ineligible per our Terms of Use), the account was billed. Our support team informed the customer that the third account was ineligible for a refund due to violating our Terms of Use, providing supporting documentation confirming the violation. Each user is only allowed one Monthly Subscription with a single 7-Day Free Trial as that offer is available to new members only as a way for customers to try out our services without any fees.
  Regarding the claim that the customer was refused when asking to speak with a supervisor, management responds to escalations in the order they are received. Once a supervisor reviews the initial ticket, they will respond directly within 24-48 hours, per our SOP. The customer initially contacted our support team on Friday, May 17, 2024 at 2:26 PM EST, and the ticket was escalated to management. Our Customer Support Manager reached out to the customer after reviewing the escalation the same day, at 4:49 PM EST. 

• Review fromElena K

  Date: 05/02/2024

  1 star

  Elena K

  Date: 05/02/2024

  DO NOT USE their free trial. It's a mouse trap. They charged me when I canceled the free trial.

  EForms.com

  Date: 05/06/2024

  We respectfully request that this review be removed as it does not represent a genuine experience utilizing our services.

  This customer registered an account under the email address ***************** to activate a Monthly Subscription Plan on January 4, 2024, at 11:16 PM EST. This plan comes with a 7-Day Free Trial for new members, which was utilized to download a Residential Lease Agreement. The terms of the subscription and free trial duration are listed in our Terms of Use, on our Pricing Page, and reiterated on the checkout page prior to the initial download when activating the subscription. We also provide cancelation instructions to the customer in their activation confirmation email.

  Customers can cancel at any time from their eForms dashboard, via PayPal (if applicable) or by contacting customer support via phone, email, or live chat. A renewal notification and payment receipt is sent by the merchant at every renewal. This subscription was NOT canceled within the free trial period and the customer never contacted our customer support team, nor canceled their subscription directly. 

  eForms was notified by PayPal on January 26, 2024, informing us that this customer filed a dispute for the initial monthly charge from January 4, 2024, following the conclusion of the free trial. eForms received a notice later the same day, January 26, 2024, that PayPal concluded their investigation and the dispute case was found in eForms favor as no cancellation was made prior to the conclusion of the free trial period and a digital service was provided.

  Though eForms canceled the subscription at period end upon notification of the PayPal dispute on January 26, 2024, the customer maintained access to their account through the remainder of the initial billing period, ending on February 12, 2024. The customer logged into the account and downloaded the form again on January 28, 2024. 

  
  

  Elena K

  Date: 05/09/2024

  I will not spend my time looking up the dates, but when I signed up for a free trial, I downloaded one form and canceled my account. I wasn't interested in any other forms or services. Later I discovered that I was charged $49 and it look like my account wasn't canceled. I was trying to get my money back via the same service that I was charged through (PayPal) but wasn't able to because my account was shown wasn't canceled on the date when I canceled it. If you look at all BBB reviews, you will see that it is a common practice of eForms not to cancel the accounts, so they can charge people. They offer a free trial as a mouse trap for customers. eForms understands that not everyone has time to dispute the charges and write back and forth with BBB and they using it to their advantage.

• Review fromSteven girald Y

  Date: 03/27/2024

  1 star

  Steven girald Y

  Date: 03/27/2024

  They rats scammers they not let u cancel any time I need my refound

  EForms.com

  Date: 03/29/2024

  We respectfully request that this review be removed or amended, as our support team has already serviced this account. A courtesy refund was processed before the customer posted this review, even though there was no cancellation within the 7-Day Free Trial. 

  
  This customer registered an account under the email address ******************** to activate a Monthly Subscription Plan on March 18, 2024, at 2:15 PM EST. This plan comes with a 7-Day Free Trial for new members, which was utilized to successfully download an IRS Form W9. The terms of the subscription and free trial duration are listed in our Terms of Use and reiterated prior to the initial download when activating the subscription. We also provide cancelation instructions to the customer in their activation confirmation email. We accept cancellations via phone, email, live chat, or directly through the customers dashboard. This subscription was NOT canceled during the free trial period, and the account rolled over into the initial billing cycle on Tuesday, March 26, 2024, following the conclusion of the free trial period. 

  
  The customer emailed our customer support team requesting a cancellation and refund on Wednesday, March 27, 2024, at 3:08 AM EST. **** office hours began and the email was received, our support team canceled the subscription immediately and processed a courtesy refund that morning, March 27, 2024, at 8:52 AM EST. A confirmation email was sent to the customer before posting this review. 

  
  We indicated in our cancellation and refund confirmation email that as the charge was issued on March 26th and the refund was processed on March 27th, the charge may VOID completely if it was still PENDING on the customers statement. If posted, the refund will be processed in 5-7 business days per the customers financial institutions processing times.
  

  
  

• Review fromCarlos P

  Date: 02/25/2024

  5 stars

  Carlos P

  Date: 02/25/2024

  their customer service was great, I couldn't use what they offered and they cancelled my account without charge when I asked

  EForms.com

  Date: 02/26/2024

  Thank you for taking the time to leave us a review, ******! Though you couldn't utilize our services this time around, we look forward to being a resource to you in the future.

• Review fromTom R

  Date: 02/11/2024

  5 stars

  Tom R

  Date: 02/11/2024

  The service works great. I would like to see 2FA options. Hopefully eForm can add those options. Just buy the 1 year subscription and get all your forms without limits. All the bad reviews seem to be around the trial offer. Without any credit card you can download free blank forms no trial needed. The paid service walks you through the process of entering data in blank fields with guidance. At $200 for a full year it is a great product.

  EForms.com

  Date: 02/13/2024

  Thanks for the review, ***! We're happy you are enjoying the Annual Plan, and we appreciate you taking the time to share your feedback.