Reviews

This profile includes reviews for Fay Servicing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fay Servicing LLC

  5426 Bay Center Drive, Suite 300 Tampa, FL 33609

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  Fay Servicing, LLC

  1501 E Woodfield Rd STE 100W Schaumburg, IL 60173-5447

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  Fay Servicing LLC

  8001 Woodland Center Blvd STE 100 Tampa, FL 33614-2438

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  Fay Servicing, LLC

  440 S La Salle St STE 2000 Chicago, IL 60605-5011

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  Fay Servicing

  901 S. 2nd Street, Suite 201 Springfield, IL 62704

Review Details

• Review fromkaren k

  Date: 12/19/2022

  1 star
  everyone on this page is right let me tell you my story my husband has had loans thru city finacial since the 1970s and had no problem with them until2007 when he bought a truck and borrowed $9,000 he still owed them a 1,000 so he owed them 10,000 so for a 10,000 loan he had to pay them 45,000 back that was 15 years ago now this was to be a 18 year loan he only have 3 years to pay but the loan is still in the close to 40,000 so try another 15 years now the problem city finacial ,bayview ,cooper co. ,and FAY SERVICING LLC ,now for payments C F 398.00 a month, BV the same, COOPER 490.00 ,FAY 700.00 a month ,this would not be a big deal but my husband is retired and i am on disability , the thing is we did not know cooper took over until 6 months ago and fay took over in september and we just found out this week 4 months with out them saying a word to us and payments for the loan are taken straight from our checking account so we were not behind in payments until now fay is claiming we are back 6 months and wants us to pay 700 a month for 6 months and we are only back 3 .NOW THERE IS SOMETHING WRONG WITH A LOAN COMPANY THAT TAKES OVER ANOTHER LOAN COMPANY AND DOES NOT TELL THE THE PERSON THAT HAS THE LOAN AND FAY IS THE ONLY ONE WE DEALT WITH THAT DID NOT GET OUR BANKING INFORMATION ,cooer and bayview did I DO NOT TRUST FAY SERVICING LLC  ************

• Review fromJackie Ray J

  Date: 12/14/2022

  1 star
  I authorized a online payment 12/12/22 I'm the amount of 905., however FAY decided to take 1,800 from my account resulting in my bank account charged an overdraft fee. This is ridiculous, so they can take whatever THEY want from my account? Upon calling this morning the automated response hung up on my call several times, is this a business or robbery organization? I have had numerous instances like this since my mortgage was sold to this company earlier this year. Please,Please help me as well as others who are having trouble with this egregious display of deciet!

• Review fromAngela L

  Date: 12/09/2022

  1 star
  Will someone tell us what to do to file a class action lawsuit against these thieves. My mortgage payments has changed every month higher and higher since Fay too over in August, 2022. I have mortgage insurance I pay out of pocket, & have sent proof from USAA. They have done an escrow analysis every month, but Fay Servicing stated it will be done annually. My mortgage was $478.00 as month, now Fay has increased it to $1,700.00 I have no choice but to refinance, or sale my home for cash after 18 years. This can not be legal ..so I will seek an attorney's advice ASAP! We need to seek solutions to stop this madness from Fay Servicing. All who has been affected should bond together and take some kind of action. I for one will not be their "cash cow". Times are hard, and the devil is busy with his demons! I pray the schemes & tactics they are using will be revealed before this ear is out. I also pray the company must pay back every brown penny they have stolen from all who has been affected. Piece, ..and Blessings.. Angie

• Review fromRodney A

  Date: 12/04/2022

  1 star
  I cannot express my frustration since day one of working with this company. I have two investment property loans with Fay Servicing and both loans are for same balances with pretty much identical dwelling policies and nearly exact tax bills. First, they've double charged me for insurances on one loan account and adjusted the escrow payment for the higher double-charged amount which makes the monthly payment higher on that loan by $50 month while the home next door with the other loan and single charge insurance policy is correct (Basically 2 investment properties and they charged 3 dwelling policies on my escrow account). They've also charged my account late fees even though I have on-time cancelled checks for the entire payment history and they tell us every month that they've corrected but it takes 2-3 days for the system to update - do not believe that any longer - they say that all the time and then you receive the same statement with the same mistake and new ones (most of the time). No one in this company knows what they are doing and they do not care - starting from management downward. This month I see that they've charged my escrow account a $20.00 property inspection fee which now I have to waste my entire Monday trying to get someone to help and in the end they'll do nothing. Next step is reaching out to the licensing authority in their state as well as your own and open a complaint with Fay Servicing. Thousands of bad reviews on every website for this company, not sure how the licensing authority doesn't do anything. Our representatives show pass a law that we must approve the transfer of loans so we get a 5-day window and be able to research and review these mortgage servicers. Anyone that would look into this company would absolutely not allow the transfer - just look up any review site and see the history - it's absolutely insane that they are still in business.

• Review fromKAT T

  Date: 12/04/2022

  1 star
  Really should be a negative one million. Fay Servicing took over a mortgage that WAS never late. However, they have NOW reported late payments for the past 4 months WHEN they were not. I have called acct Mgr at Fay Servicing who are rude & dishonest. They tagged our mortgage as 4 payments past due WHEN we have paid them 7 months on time, BUT they are devious. Because they put serious discrepancy on our credit report, our score tanked 39 points for each of the hits. Im going on month 4 fighting them and we have provided data to Equifax and TransUnion showing where we have made payments with bank statements. My husband never gets involved in the finances but this time he was listening on last call I made to Fay Servicing. The rep told us we would always be 3 months behind no matter what we paid..We have provided bank certified copies of where Fay Servicing received payments every single month on AUTOPAY! I even asked them why they decided to go in in November the day after I last phoned them to then put 4 LATE payments. As a result, we were purchasing a new car that now was denied and the banks have decreased our credit limit on major credit card. Its like the credit card company is smacking your hand bc the mortgage company put late on report and ironically decreasing credit limit causes more decrease in credit score.***** does not even begin to describe it. Credit agencies need to look closely at Fay Servicing.If you see where one bank holding mortgage was paid 240 payments on time, but the Month Fay Servicing Takes over they start putting LATE.there has to be ulterior motives.The computer system used by ***********. Is corrupt. Ive had IT pro look at it and they have programmed payment dates to always be late. Im hoping Equifax and TransUnion will help but both lender and report has to change it.Im going to *** if they do not fix the late payments bc this gross c*** has caused us stress & loss of credit rating!

• Review fromDino T

  Date: 11/11/2022

  1 star
  This company has had my mothers mortgage since my step dad passed 5 years ago. It has been a nightmare. My mothers loan was in default so I stepped in and paid them $35,700 to bring it current. I was under the assumption that the payment would’ve gone back to the normal $680 month from the default cost of $1680 a month. Well that didn’t happen and after a few payment at the $1680 a month cost again it’s back in default due to non payment since May 2022. I’ve tried to reason with this company and they continue to give me the run around. I also purchased a homeowners policy and paid it in full only to be charged by Fay for their policy as well. After 6 months of back and forth they finally prorated a refund only to send a letter stating there was other issues and the refund would not be given. They won’t allow me access to the online portal so that I could at least make some form of payments. They want it all or non of it at all. They won’t give me any proper information and have declined to give a modification. I will be contacting the attorney general of NYS as well as an attorney to take action.
  

• Review fromTracy L.

  Date: 10/28/2022

  5 stars
  This **mpany is so dishonest and just plain evil.They purchased our mortgage with a deferred principle that had been written off by the previous mortgage *** back in 2009. We have the 1099C proving this. After fighting with them for weeks, they finally agreed that they would remove that amount. However, after weeks, they still have not removed it and claim that no one can speak to anyone from that ***** They say they can only send in requests by email. They supposedly have done that, but nothing is getting done and the amount still remains on the ac**unt.We have had a **ntract on the property twice. We lost the first sale back in July because of this matter.They keep sending payoffs to the title ** with that cancelled debt still showing. They are trying to **llect it illegally. I am now about to lose the se**nd **ntract because of this matter. And, getting thru to talk with someone takes at least an hour everytime we call, and we are told lies every time we call.I am to the point of getting an attorney and suing them.What really stinks, is that we didnt have a choice and werent even notified, until after the fact, that my mortgage had been sold to this **mpany.Sorry..sorry practice. That in itself, should be illegal.I do NOT re**mmend Fay Servicing to anyone. Wish I **uld give them 10 negative stars.

• Review fromHeather O

  Date: 08/26/2022

  1 star
  HOW IS THIS SHADY COMPANY IN BUSINESS!!!!!! This is the worst company I have ever worked with, they are very shady and just out to s**** the customers over to make money. I was sold to them during a modification in early 2021, It is now 8/2022 and I have still not had a modification for my loan. I have sold the home and they are charging me an insane amount of interest that should not accrued if they would have done their jobs. I feel like this is a s*** company in someones garage . Do not work with them! Run as fast as you can, they are crooks and are doing everything they can to s**** the clients and get more money from them. You hold for and hour, they ******** you on the phone to appease you and then you leave messages and they never call you back. I had one representative tell me to stop talking so he could explain something to me? WTF! Seriously should not be able to take care of peoples mortgages. I could not access my account online, they would not process my payments that were mailed and when I called for updates on the modification they said they would escalate it to management. NOTHING WAS EVER RESOLVED. THEY ARE LIARS AND SHOULD NOT BE IN BUSINESS! Would give no stars if I could, they 100% are the worst people ever

• Review fromAmy W

  Date: 08/24/2022

  1 star
  I never received a welcome packet from them when they purchased my mortgage from another lender. I couldn't speak to a live person on the phone unless I had a mortgage number...which they never provided to me. I had absolutely no means of making the payment because they refused to speak to me without a mortgage number even though I could give them other details about the loan. I know that they had my mailing address and phone number, because unfortunately, they also own other loans of mine. They never once called me nor mailed me anything related to my loan. Thankfully they just sold my loan, but even that letter (which they actually did mail to me, HA!) listed the names of 3 different mortgage companies because whoever edits their letters was apparently too lazy to proofread.

• Review fromWendy A

  Date: 07/30/2022

  1 star
  I would give zero stars. This mortgage company is a scam. We are 66 years old. We are professionals. We have owned homes since ****. We have never had a mortgage held by a company which intentionally tries to take money from people who have to allow them to hold their mortgage. They tried to tell us we did not have homeowners insurance. We did. Then they told us we needed flood insurance. They put the burden of proof on us. So we had to get proof ourselves in writing from **** or, pay $2,600 in flood insurance. Our title clearly states we are not in a flood zone, the **** site clearly says we are not in a flood zone. We had to get a warranty deed with stamps. This is not settled as of the time of the writing. We have sent the **** docs. But, how many people dont have the ability to pursue the truth with this company and go ahead and pay for insurance they do not need. I would be interested in a class action law suit.