Complaints

This profile includes complaints for Divine Origins, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Divine Origins, LLC

  9718 Tree Tops Lake Rd Tampa, FL 33626-4762

• 

  Divine Origins, LLC

  1140 Highbrook St Akron, OH 44301-1300

• 

  Divine Origins, LLC

  777 Brickell Ave STE 500 Miami, FL 33131-2803

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally ordered from divine origins back on March 31 of 2022. I ordered one book, the exodus effect, which was advertised as an ancient healing oil mixture that was biblically based and had a history of healing various ailments and diseases. The charge was $67. I expected to get a book that would be worth spending $67 on, with an accurate historical account explaining the biblical connections and implications of this healing oil formula and how to make and use it. Instead, I received a paperback booklet that was about an eight of an inch thick, with a cannabis plant and a partial scripture on the cover that read, This is to be my sacred anointing oil for generations to comeIt is sacred, and you are to consider it sacredIt shall be most holy to you. Exodus 30 (the means scripture is left out and Exodus 30 should have shown 30:(verse number?). The 30 tells which book in Exodus, but wheres the verse number? No one who quotes scripture leaves out the verse, ever.Heres what and why the Divine Origins people neglected to share with their unsuspecting customers . The REAL and COMPLETE scripture explains that the oil, to be made by ***** as a holy anointing oil to the Lord, was meant for anointing the holy tent, the priests, holy utensils in the tent used by the priests, and those who would become priests ONLY. It was also stated in verse 33, Whoever mixes any like it or whoever puts any of it on a ****** shall be cut off from his people. Exodus? ?30:33? This oil was NEVER meant for just anyones use, nor was it said to have healing qualities. (Read Exodus 30:22-33 to get the full, exact scripture). This book and formula only take advantage of trusting, ailing people of faith, who hope to find healing in natural ways.The company continued with charges of $69, $29, and a repeated $19.13 per month over several months. I reported the fraudulent charges to my bank and cancelled my bank card. This was a hard ******* but God was good in the correcting process.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Exodus Effect and was charged $75.53 initially on 12/4/22. My credit card was subsequently charged without my authorization:12/18/22 $19.71 1/18/23 $ **** 2/18/23 $ **** 3/18/23 $ **** Totaling $124.64 they scammed from me. This book is not worth the price of the paper it is printed on!!! ****** learned for me! I will never purchase from Divine Origins again. I feel they should also have to learn a valuable ****** that not everyone they scam will take it lying down! Thus my filing of this complaint.

  Business Response

  Date: 04/05/2023

  My name is *****, and I am the ************* Manager. After reading Mr. ***** complaint, we called him to resolve this matter to his 100% satisfaction. He expressed his satisfaction with the outcome of our phone call, and the matter has been resolved. If Mr. **** reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is *************, and our email address is *************************************************************

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2021 I ordered their ebook but did not receive it.. I still haven't received either of the ebooks. They started billing my credit card $18/month. I thought I had cancelled the charges but it was on a credit card that we both use and was not careful in checking all of the charges until now. Also, I didn't know I signed up for their $18/month charge when I ordered the book. I never got any emails from them about anything. What a dishonest company, to ***** in charges in small print and what a dishonest company to never provide their ebook. I will be more careful the next time I think I want to read a book.

  Business Response

  Date: 04/05/2023

  My name is *****, and I am the ************* Manager. After reading ******************** complaint, we called her to resolve this matter to her 100% satisfaction. She expressed her satisfaction with the outcome of our phone call, and the matter has been resolved. If **************** reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is ************* and our email address is *************************************************************

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2.26.2023... I received a very thin booklet not a book but a booklet that is entitled Exodus effect. Very disappointing. In the ad what I thought I was going to be getting was his Exodus effect booklet and three others I just got the Exodus effect booklet that is really just trying to advertise their oil which is too darn expensive so I ordered the booklet to hopefully learn how to make it and find out where to get it but instead of that I didn't get a lot except in advertisement that's trying to talk me into buying the oil which is too expensive. I'm very disappointed I wanted something that would help me healthwise but I think all this is trying to do is fleece the flock as the expression goes and not give any help!!!!

• Initial Complaint

  Date:02/24/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a recurring charge, did not authorize such a charge and wish to be deleted from their system, refunded for all past charges. This is bogus system set up to extract money through an automated charge to my bank account. Further charges will result in legal action.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Exodus Effect book from this company. The book does not tell how to make the oil as promised. I was charged two transactions, one for $31.32 and another for $72.36. I have no idea what the larger charge is for. I would like to return the book and get a refund for both. I did not authorize the $72.36 charge to my bank account.

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one booklet and some of their so-called trinity oil. Upon ordering I was charged the appropriate fees for the products and shipping. Ever since Ive been charged a monthly fee of $18 for no reason. I certainly did not authorize that. I would hope that this company is made to reimburse me for all those months of fees that they had no right to charge for. There is no product or service to warrant such charges.

  Customer Answer

  Date: 02/15/2023

   
  Better Business Bureau:
  
  Issue resolved with full refund.  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 26th I ordered the exodus effect book and soon after 6 bottles of trinity oil (which is what I really wanted to order). The book fails to deliver on it's promise of telling you how to make the trinity oil, and I was charged 4 months for something called the prayer network. I am not sure I would have purchased the oil without the promise of being able to make more. I called the company and they only refunded 2 months and one of them they had cut the price. I would like a full refund for the book and recurring charges, and I would like to receivea partial refund for the oil. I am asking for a partial refund because I have given most of the bottles away for people to try so I am unable to return them.

  Business Response

  Date: 02/01/2023

  My name is *********************, and I am the ************* Manager. After reading ********************** complaint, we called him to resolve this matter to his 100% satisfaction. He expressed his satisfaction with the outcome of our phone call, and the matter has been resolved. If ******************** reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is *************, and our email address is *************************************************************

  Customer Answer

  Date: 02/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  I have heard from Divine Origins LLC and they have refunded my money. They did however want me to send back the ***** page book that was sent to me, which is a little ridiculous to me so I have not done so.

  
  
  Sincerely,
  
  ************************* Iii

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some books from exodus Effect, Divine origin on October 31 *****. I put the money on a card. ******. When I didnt get books I called and they had wrong information. So they sent books to right address I only got two out 6 . When I called them they said the others were e books I didnt order e books. They were a present for my mom who is 75 she cant download those nor did I know if I could transfer the download. The company also had hidden fees with that. I told them I wanted a refund. The card I used to purchase those books was deactivated because I got married and my new card can in mail and my card I used was deactivated. Exodus Effect said they could give me a virtual check. Ok I waited to get check and called about it in November, they said I would be on the list for them to send check to me. The rep. ***** know when the check would be issued. I would have to send back the books I received. So I sent the back with them having to sign showing they received them. So when I got tracking number I called them again. They said it would be listed under seamless check on my e mail , so I kept looking and calling when nothing happen. No email like that. I called again they said it would be under pay note in my e mail. Ive called on December 12, 16, 21, 27, now there saying it will be 24 hrs for me to get the virtual check, so I wait again called again on Jan 3,5,9of 2023. They dont dispute they owe me the money. There just not sending me a check. When I called today on January 9 2023 meme said it would be 24 hours. Every time I ask to speak to manager the representative comes back and says check is sent to email they dont know why Im not getting it. Ive checked email ,junk , and trash. My email is good because Im still getting advertisements from Exodus Effect or divine origins. So now I still waiting another 24 hours. I also wrote a email to the ************************* from where he was wanting me to purchase a subscription thats how I found out about fees.help

  Business Response

  Date: 01/16/2023

  My name is *********************, and I am the ************* Manager. After reading ************** complaint, we tried to reach out to her both via email and phone to resolve this matter to her 100%satisfaction. Unfortunately, we did not receive a response from her. However, to ensure all our customer's concerns and needs are met, I canceled and refunded all charges she complained about via Paypal. We also sent ************** an email explaining all charges and the refunds that were returned via Paypal. If ************** reads this response, I would like her to reach out to us to confirm that she received the refund. Our phone number is **************, and our email address is *************************************************************

• Initial Complaint

  Date:01/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a book. Continual debit of $18 was taken out of our debit card. No phone number available to contact them to find out why this is happening. Went to the bank on 1/3/23 and had to pay $35 for the bank to block anymore transactions by Divine Origins. So frustrating!!! We are obviously not alone ??.

  Business Response

  Date: 01/16/2023

  Hi ****,

  We tried reaching out to you via phone and email, but we havent received a response from you. We would like the opportunity to resolve this matter to your 100% satisfaction! We did try to issue a refund to your card but the refund failed and it appears your card is blocked for any transaction including refunds. If you read this response, please give us a call at ************** or email us at ************************************************************* so that we can get this issue resolved.