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Business Profile

Health Products

Divine Origins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Divine Origins, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Divine Origins, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 75 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order books from this company in June and was charged $72.39. I have never received the books and they keep charging my credit every month ***** since that time. We had death in family and did not realize that we never received the books and they keep charging my account for something every month. I want a full refund for all charges of a total $189.09.

      Business Response

      Date: 01/16/2023

      My name is *********************, and I am the ************* Manager. After reading **************************** complaint, we contacted her to resolve this matter to her 100% satisfaction. All charges she complained about were refunded, and the matter has been resolved. If ************************** reads this response and has any further questions or concerns, I would like her to reach out to us - Our phone number is **************, and our email address is *************************************************************

      Customer Answer

      Date: 01/18/2023

       
      Better Business Bureau:

      When cleaning the garage after the holidays. I found the book that the company sent me. Person watching the house had placed in there with other mail and it had fallen behind a box. I returned it on January 9th and waiting for a refund of $72.39. They did issue a refund for the 6 months of $19.46 per month charges. 

      Sincerely,

      *********************************

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a book in July and have since been charged $18.00 unauthorized. I've tried to reach out to business. No way to stop payments.

      Business Response

      Date: 01/02/2023

      My name is *********************, and I am the ************* Manager. After reading Mr. *********** complaint, we called him to resolve this matter to his 100% satisfaction. He expressed his satisfaction with the outcome of our phone call, and the matter has been resolved. If ************************ reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is *************, and our email address is *************************************************************

    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Notice I have a recurring billing every month for $18.00. Dont know why I keep getting billed.Need this to stop immediately!Was a one time transaction.

      Business Response

      Date: 12/12/2022

      My name is ********************** and I am the ************* Manager. After reading Ms. ***************** we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have yet to receive a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent ****************** a detailed email explaining all charges and the refund returned to her card. If ****************** reads this response, I would like her to reach out to us to confirm that she received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************

    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the Exodus Effect ******** Trinity Oil. Im know getting charged $18.00/mo. I read everything carefully @ never gave consent for this. I dont understand how a company can just charge your card whenever it wants. Its stealing. They should not keep card information at all! I used a card as form of ************* getting for transactions monthly on my card. Im sick of the corruption & stealing! I will fight this!

      Business Response

      Date: 12/12/2022

      My name is *********************, and I am the ************* Manager. After reading ******************** complaint, we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have yet to receive a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent **************** a detailed email explaining all charges and the refund returned to her card. If **************** reads this response, I would like her to reach out to us to confirm that she received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************

    • Initial Complaint

      Date:11/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is running a scam and using the Lord's name to prey on innocent people. I ordered the Exodus effect and then realized two days later, the company charged my card for an additional product that I never ordered. I demanded all my money back and I believe there should be a full investigation in there unethical and deceptive business practices. I have attached the deceptive charge.

      Business Response

      Date: 11/28/2022

      My name is *********************, and I am the ************* Manager. After reading ******************** complaint, we called him to resolve this matter to his 100% satisfaction. He expressed his satisfaction with the outcome of our phone call, and the matter has been resolved.If ******************** reads this response and has any further questions or concerns,I would like him to reach out to us - Our phone number is **************, and our email address is *************************************************************

    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had canceled with this company about 8-9 months ago. I just noticed the past 7 months they keep charging me $18 per month to my credit card. How can I get them to stop charging me?The charge is from Divine origins in ***** ************** **************************************************************

      Business Response

      Date: 11/28/2022

      My name is *********************, and I am the ************* Manager. After reading Mr. ******* complaint, we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we did not receive a response from him.However, to ensure all our customer's concerns and needs are met, I canceled and refunded all charges he complained about back to his credit card. We also sent **************** an email explaining the charges and refunds returned to his card. If **************** reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is *************, and our email address is *************************************************************

    • Initial Complaint

      Date:11/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/4/22 I purchased the book, on 11/18/22, they charged my credit card 19 dollars and change. I did not authorize this charge and do not want this charged to my account every month. I will be contacting the company and my credit card to make sure this does not happen again.Shame on you Divine Origins, not a very Christian ***** to do.

      Business Response

      Date: 11/28/2022

      My name is *********************, and I am the ************* Manager. After reading ****************** complaint, we contacted her to resolve this matter to her 100% satisfaction. All charges she complained about were refunded, and the matter has been resolved. If **************** reads this response and has any further questions or concerns, I would like her to reach out to us - Our phone number is **************, and our email address is *************************************************************

    • Initial Complaint

      Date:11/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband ordered a book from Divine Origins on 4/30/2022. Subsequently our credit card (****) was charged $72.19. Then, 5/22: $18, 6/14: $18, 7/14: $18, and 8/15: $18. Total charges of $72. This card was closed in August due to another fraudulent dispute. I sent them an email on November 16th, no response, and called a person at the contact number yesterday. She stated I would receive a "virtual" refund in the amount of $72 for the unauthorized charges made against credit card #****. *****************************, my husband, knows nothing about a charge for "prayers" as she called it. She stated this virtual refund would be emailed to ************************ It has not been received. I told them I would contact the BBB and file a complaint if not received after close of business today.

      Business Response

      Date: 11/21/2022

      My name is *********************, and I am the ************* Manager. After reading ******************** complaint, we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we did not receive a response from him. However, to ensure all our customer's concerns and needs are met, I canceled and refunded all charges he complained about back to his credit card. We also sent ****************** an email explaining the charges and refunds returned to his card. If ****************** reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is ************* and our email address is *************************************************************

      Customer Answer

      Date: 11/22/2022

       
      Complaint: 18432653

      I am rejecting this response because: First of all, the credit card used by ****************** was been cancelled in August, therefore, **************** cannot refund the amount of $72.00.

      I wrote this to his company in an email dated November 15, 2022. Secondly, no phone calls or emails have been received, he has not even specified which email or phone number he has called. I want all phone calls to go to me, ********* wife, at ***********. I am taking care of this issue for my husband. I don't trust this company with any credit card, I want a check sent to me at my address. My email is ********************** Direct all correspondence to me: *********************************, or call me at ***********. My husband is not able to address this issue.

      Sincerely,

      *********************************

      Business Response

      Date: 11/28/2022

      My name is *********************, and I am the ************* Manager. After reading ******************** complaint, we called him to resolve this matter to his 100% satisfaction. He expressed his satisfaction with the outcome of our phone call, and the matter has been resolved.If ****************** reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is **************, and our email address is *************************************************************

      Customer Answer

      Date: 11/29/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:11/15/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two transactions were made on my bank account without my authorization. Both were for the amount of $19.40. The first transaction was on Oct. 17, 2022. The second one occurred on Nov. 14, 2022. I had ordered a book from Divine Origins, which I received dated Oct. 6, 2022. I never authorized any other purchases from them. I dislike the fact that they are able to deduct funds from my account without my authorization.

      Business Response

      Date: 11/21/2022

      My name is *********************, and I am the ************* Manager. After reading ************************** complaint, we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have yet to receive a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent ********************** a detailed email explaining all charges and the refund returned to her card. If ********************** reads this response, I would like her to reach out to us to confirm that she received the refund. Our phone number is (877)334-3,257, and our email address is *************************************************************

    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $73.11 on 10/8/22 and $18.00 on 10/22/22 by Divine Origins and I never ordered from them.

      Business Response

      Date: 11/21/2022

      My name is *********************, and I am the ************* Manager. After reading ********************** complaint, we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have yet to receive a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent ****************** a detailed email explaining all charges and the refund returned to her card. If ****************** reads this response, I would like her to reach out to us to confirm that she received the refund. Our phone number is (877)334-3,257, and our email address is *************************************************************

    Divine Origins, LLC is NOT a BBB Accredited Business.

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