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Business Profile

Health Products

Divine Origins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Divine Origins, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Divine Origins, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 76 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought oil from Divine Origins, LLC of **********, ** on 7/18/22 online. I got the oil. However, they have been deducting $19.19 from my checking account for no known reason: 8/1/22, 8/30/22, 9/30/22. Whereas $19.19 x 3 = $59.97 and I got nothing for this amount and I never authorized these deductions: I want $59.97 restored to my checking account now and I want all my PNC ********* debit card information expunged from this evil imitation of a holy business.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized purchases to my credit card from 4/13/22 to 9/26/22. This company has been stealing my money. It is a fraudulent company. The *** needs to be involved in the dealing of this company. I will be calling my credit card immediately tomorrow to remove the charges and get another credit card. I will get all the information from the credit card tomorrow as a prove.

      Business Response

      Date: 10/10/2022

      My name is *********************, and I am the ************* Manager. After reading **************** complaint, we contacted her to resolve this matter to her 100% satisfaction. All charges she complained about were refunded and the matter has been resolved. If **************** reads this response and has any further questions or concerns, I would like her to reach out to us - Our phone number is **************, and our email address is *************************************************************

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 1 bottle of tincture oils one time and somehow I have been signed up to pay $18 a month for 12 months. I do not get anything from this company each month for the money. I want the charges removed and refunded. I had no idea about this until I started a deep dive in my finances on what and where the money was going.

      Business Response

      Date: 10/04/2022

      My name is *********************, and I am the ************* Manager. After reading ****************** complaint, we called him to resolve this matter to his 100% satisfaction. He expressed his satisfaction with the outcome of our phone call, and the matter has been resolved. If ****************** reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is *************, and our email address is *************************************************************

      Customer Answer

      Date: 10/04/2022

       
      Complaint: 18141689

      I am rejecting this response because: I was under the impression all months would be refunded. They have only refunded 2 months so far.  This would lead to 100% satisfaction.  They told me it was for a prayer warrior contribution.  I would not have signed up for that.  

      Sincerely,

      ***************** ***************************

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't know why s continued charges occur every week alot are 18$ some are 72$ on and on like I'm being robbed I am disabled and broke pls stop taking from my account thank you in advance

      Business Response

      Date: 10/04/2022

      My name is *********************, and I am the ************* Manager. After reading ************************ complaint, we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have not received a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent ******************** a detailed email explaining all charges and the refunds that were sent back to her card. If ******************** reads this response, I would like her to reach out to us to confirm that she received the refunds and the email we sent her. Our phone number is (877) 334-3,257, and our email address is *************************************************************

    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a book, which I paid for but since have received charges on my credit card for ***** and have no idea what this charge is for as I would not have ordered anything else from this company as the book was misrepresented in the information given. I would like the additional charges refunded and my credit card information taken from this scam website. The company is divine origins llc.

      Business Response

      Date: 10/03/2022

      My name is *********************, and I am the ************* Manager. After reading ************************** complaint, we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have not received a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent ********************** a detailed email explaining all charges and the refunds that were sent back to her card. If ********************** reads this response, I would like her to reach out to us to confirm that she received the refunds and the email we sent her. Our phone number is (877) 334-3,257, and our email address is *************************************************************

    • Initial Complaint

      Date:09/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09/12/22. I am being charged $18.00 for no reason. I purchased oil for a total of ***** paid in full. I purchased a book for a total of ***** paid in full. Now this scam company wants to automatically deduct $18.00 for no reason. I do NOT want any further business with this company. I want my money returned.

      Business Response

      Date: 10/03/2022

      My name is *********************, and I am the ************* Manager. After reading ********************** complaint, we called her to resolve this matter to her 100% satisfaction. The matter has been resolved. If *********************** reads this response and has any further questions or concerns, I would like her to reach out to us - Our phone number is **************, and our email address is *************************************************************

    • Initial Complaint

      Date:09/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received The Exodus Effect and Highway Healing books 9/3/22. They were nothing like I expected. The amounts I was charged are $72.36, $16.20, $37.80 total $86.36.I expected a recipe to follow in order to make the oil. Not a list of ingredients. It was stated on the website that ************************* and his partner spent a lot of time figuring out the exact quantities of each ingredients. When I look at the so called recipe for directions it says take the amount recommended by manufacturer. How does that take a lot of time? I dont even know what the concentration of each ingredient is. Are they essential oils, an extract or some other concentration. Many of the items that are listed come in different concentrations in a powder form. How is a perfect balanced recipe suppose to be created when you have no idea what the exact ingredients are? Also, it was implied that the suppliers for the ingredients they had vetted were listed. The only supplier that they have that I can find is their company. The ingredients listed are not equal in value. Yet it seems all the bottles they are selling are basically the same price. MCT oil is low cost and frankincense is high cost, this makes no sense to me. I make basic aromatherapy recipes for myself with most of the ingredients listed. I use essential oils, not extracts, hydrosols or tinctures and the recipes are precise and there is no recommended amount listed by the manufacturer. That is because everyone uses their own recipe which they fail to provide.I would like to return these books and need to know the address to send them to and a statement that my $86.36 will be refunded to my card. I also dont want any monthly charges to appear on my card, which I read about on the BBB site. I wish I would have checked that out previously. My order is D374110C4E my user name is ********************* I sent an email to them on 9-4-2022, I have received no response. I am not hopeful considering your clients experiences. Please help.

      Business Response

      Date: 10/03/2022

      My name is *********************, and I am the ************* Manager. After reading ****************' complaint, we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have not received a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent **************** a detailed email explaining all charges and the refunds that were sent back to her card. If **************** reads this response, I would like her to reach out to us to confirm that she received the refunds and the email we sent her. Our phone number is (877) 334-3,257, and our email address is *************************************************************

    • Initial Complaint

      Date:09/09/2022

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transactions were, 7/27/22 $72,45, 8/10/22 $19.46, 9/8/22 $19.46 for a total of $111.35 all drawn off of my BECU debit card. This product was never order nor ever received. As the BBB is there no way that this kind of process can be stopped? It is such a disservice to the world and community at large. Thanks for your attention to this matter. ***************

      Business Response

      Date: 10/04/2022

      My name is *********************, and I am the ************* Manager. After reading ************** complaint, we called him to resolve this matter to his 100% satisfaction. He expressed his satisfaction with the outcome of our phone call, and the matter has been resolved. If ************ reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is *************, and our email address is *************************************************************

      Customer Answer

      Date: 10/04/2022

       
      Complaint: 18003930

      I am rejecting this response because: I have not been refunded the funds that were submitted to them for product never recieved.

      Ed

      Sincerely,

      ***************

    • Initial Complaint

      Date:08/29/2022

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      amount deducted from my bank account - 7/31 /22 - $72.36 and 8/14 - $19.44.I have never ordered anything from this company and I am requesting a refund.

      Business Response

      Date: 08/31/2022

      My name is *********************, and I am the ************* Manager. After reading ******************** complaint, we called her to resolve this matter to her 100% satisfaction. The matter has been resolved. If **************** reads this response and has any further questions or concerns, I would like her to reach out to us - Our phone number is ************** and our email address is *************************************************************

      Customer Answer

      Date: 09/02/2022

       
      Complaint: 17896142

      I am rejecting this response because: So far, I have not received the refund as promised.  I received a refund of $19.44 but not the one for $72.36.  They have asked me to reach out to them by e-mail and I will do so.  In the meantime, I am still waiting for my refund.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately 2 1/2 to 3 weeks ago I purchased a book from Divine Origins LLC. I was under the impression that it was actually something different. But I chalked it up as a learning experience. But today, 8/27/22 they attempted to charge me an additional $13.40! And there was no reason for this attempt.

      Business Response

      Date: 09/08/2022

      My name is *********************, and I am the ************* Manager. After reading ******************************** complaint, we tried to reach out to her via email and phone to resolve this matter to her 100% satisfaction, unfortunately,we have not received a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent **************************** a detailed email explaining all charges and the refunds that were sent back to her card. If **************************** reads this response, I would like her to reach out to us to confirm that she received the refunds and the email we sent her.Our phone number is (877) 334-3,257, and our email address is *************************************************************

    Divine Origins, LLC is NOT a BBB Accredited Business.

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