Complaints

This profile includes complaints for American Integrity Insurance Company of Florida's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Integrity Insurance Company of Florida

  5426 Bay Center Dr Ste 600 Tampa, FL 33609-3440

  
• 

  American Integrity Insurance Company of Florida

  Address On File Pensacola, FL 32501

  
• 

  American Integrity Insurance Company of Florida

  Servicing Central Florida Longwood, FL 32750

  
• 

  American Integrity Insurance Company of Florida

  Longwood, FL 32750

• 

  American Integrity Insurance Company of Florida

  Serving Northwest Florida Pensacola, FL 32501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On this date 11/17/2022 I received a check from *********** Integirty Insurance company in my name *****************************, *************************** and the ************** company. I ***************************** deposited the check into my bank account. However my bank was not able to accept the check because it was made payable to a third party which was my mortgage company. My bank contacted me returned the check to me as a cashier check and I then mailed the check to the insurance company via certified mail which was received on December 5 2022 Since that date we have been in contact with the insurance company to get them to returned the insurance claim check back to us in order to get the repairs we need done to our house/fence. We have been in touch with the insurance company with no resolution. Everyone is giving us the run around and no clear response has been provided to us. I have decided to write to you to get involved in this matter for resolution as we have been waiting for over 2 months.Policy Insurance # AGH0314729 Claim Number CHO00133853 Comapy Phone Number is ************** **************** Number ************

  Business Response

  Date: 02/16/2023

  **************,
  
  Were sorry that your home experienced damage from Hurricane *** and apologize for the delays with your payment. We received the cashiers check you sent us. We reissued your payment and mailed it overnight on February 10, 2023. Please contact your adjuster should you need anything else. 

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My condo received damage after Hurricane ***. After filing my claim (CHO-00143344) and having a field adjuster come to the condo, I received a payment of $6,030.86 minus my $1,000.00 deductible. I then sent estimates from two contractors for repairs ($19,730.00 and $19,252.20). I also sent my invoice for the condo "special loss assessment" of $4500.00 ( my policy covers $2,000.00) and a contents loss form for $439.00. The only time I was able to speak to my desk adjuster was a week before Christmas ...he told me he had not had time to review my additional documentation but he would do it the next day.My claim shows "closed" status and telephone calls, texts and emails have gone unanswered since before Christmas.I need help getting a status and reimbursement on my damages. Any help would be greatly appreciated. Thank you

  Business Response

  Date: 02/13/2023

  ************,
  
  Were sorry your condo experienced damage from Hurricane ***. According to our records, we have not received the estimates you are referencing. You may send your supplemental information, including estimates,invoices or documents, to *********************************************************** adjuster will follow up with you regarding next steps after we receive these documents.
  
  There is a separate process for loss assessments claims.Please report your loss assessment claim by calling **************. Should you need anything else, please contact your adjuster.
  

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 18959084
  
  I am rejecting this response because: All these documents have been submitted multiple times. I did receive a telephone call from a new adjuster yesterday and have once again submitted all my documentation. I am optimistic that she will be able to get me reimbursement. Perhaps she may satisfactorily resolve my complaint. Thank you
  
  Sincerely,
  
  *****************

  Business Response

  Date: 02/28/2023

  ************,
  
  Thank you for following up with us and submitting the supplementary documents. We have reviewed them. According to our records, your assigned adjuster has been in contact with you regarding the details of the supplemental items submitted. Your adjuster will continue to work with you to finalize resolution of the supplement. Please reach out to them should you need anything else. 

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 18959084
  
  I am rejecting this response because:

  I am hopeful that I will reach a settlement with the new adjuster. I am waiting for her to get approval from her supervisor. Perhaps this will be resolved within the next week.

  
  
  Sincerely,
  
  *****************

  Business Response

  Date: 03/13/2023

  ************,
  
  Thank you for reaching back out to us. Please continue to work directly with your adjuster to finalize your claim. 

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 18959084
  
  I am rejecting this response because:

  I am still working with the new adjuster. Every item has been questioned and they are requiring more documentation. The process is extremely long and arduous. I am beginning to wonder if all my damages will ever be covered although I have paid for these coverages every year thru my policy. Every decision must be reviewed with my adjuster's supervisor and he never seems to accept the adjuster's decision. It is reaching the point where I think they are just trying to wear me down so I give up.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A claim was filed immediately after hurricane *** in September. It's over 4 months later and I still haven't received a dollar of payment. The claim was approved back in January and they claim to have mailed my check 3 separate times but nothing has arrived. Prior to the claim, I never received any communication from the adjuster so the assessment didn't take into account any of the actual damage. For 3 months I asked how to submit estimates and paid invoices with no response. I finally talk to a team leader who assured me she was take care of all of the issues and once again they needed to stop the check and reissue. I have $50k+ in damages that I have had to pay for individually on credit cards and still no process for supplemental claims or the ability to talk to the adjuster.

  Business Response

  Date: 02/13/2023

  ********************,
  
  Were sorry your home has been damaged by Hurricane *******After assessing your homes damages, we have attempted to issue payment based on the findings. Unfortunately, we continue to have the payment returned to us in the mail. We will reach out directly to get the issue resolved.
  
  You may provide supplemental information, estimates,invoices, or documents to *********************************************************** adjuster will follow up with you on next steps after we receive these documents. Please note that we were able to determine that your policy does include exclusions that apply to the damages being claimed. For more information, please contact your adjuster.

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 18904764
  
  I am rejecting this response because: I have submitted a supplemental claim and have not heard back from the adjuster. I have asked several times to get the check mailed to my personal address yet no one has been to figure out how to mail the check to the appropriate address. It has been 5 months with no payment or legitimate response to making these claims. I have hired an attorney to file a CRN and unless the process gets expedited we will be seeking out a bad faith law suit since American Integrity is well beyond it's date to make payments and respond.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/28/2023

  ********************,
  
  Thank you for reaching back out to us. We have mailed your check to the address you provided us in Wayzapa, **. Your adjuster is continuing to work with you to finalize your claim for covered losses. However,if you are being represented by an attorney, please direct all communications through that attorney.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed a claim for hurricane damages that has been open since 9/28/2022. My claim has jumped around to 7 different adjusters and no one has been able to get our claim resolved. We received a check for roof 'repairs' when the inspector who came out only looked at damaged outside of the tarp as he claimed that it's not his job to touch the tarp to see what's under it and cannot be held liable for putting it back on. Therefore the inspection excludes all the damages under the tarp, which is the real issue. Interior work was not all quoted for and included in their estimates. I have been trying over and over again for the past month to reach a desk adjuster (by phone an email), and so has my contractor been doing the same, with no luck. The current adjuster assigned to our case ********************************************** when called at their listed number **************, it says their mailbox is full so I can't even leave them a voicemail. And ofcourse there has been no responses to my emails sent to ******************************************************* So we are basically paying for insurance that doesn't show up during your time of need, and doesn't have a single reliable adjuster to speak to who is competent enough to get your file moved along. As soon as your case is made and they have all the proof they need, you are just assigned to another adjuster who claims they don't have all they need. Once you send it out and your case is cut and clear and it's an obvious approval, the same game is played again, and your case is reassigned to someone who either doesn't pick up, or claims doesn't have all the information yet again.

  Business Response

  Date: 02/13/2023

  Ms. *******
  
  Were sorry your home experienced damage from Hurricane *******After assessing the damage to your home, we issued payment based on the findings. We have received your roofing contractors estimate and we are in discussions with the contractor about the scope of the damages. Your adjuster will be reaching out to you to discuss your claim. Thank you. 

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My house and roof was damaged during hurricane ******** lost 24 tiles from my roof, my association wont allow unmatched roof repairs, American integrity denied the roof replacement , they wont answer their phone and dont return the calls.

  Business Response

  Date: 02/06/2023

  Dear *****,

  We have received your HOAs roof requirements, as well as your roofing contractors estimate to repair the entire roof. We disagree with your contractors assessment that the missing shingles from your roof cannot be matched, as replacement shingles are readily available. Your adjuster will be reaching out to you to discuss your claim. Thank you. 

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My house was damaged in the hurricane *** and I have been trying to get a hold of American Integrity with no luck. I have a husband that is handicapped that had to be placed in a memory care unit in which I do not have money for and my house is unlivable due to the damage and mold. Being I had no where to go I am now in Ohio living with my daughter with my husband alone in Florida. The insurance company sent One Restore out to my house in which now my house is completely torn up and can't be lived in. I have received no money to fix any part of my house and the worst thing is I can't get a call back from my claims adjuster. I was speaking with *** the CEO secretary from American Integrity, but now have been told she can't assist me any longer. I need help with getting help with my claim because my husband and I will be homeless soon and he is not well. I need subsidy for living and I need to get my house fixed so I can bring my husband home. Thank You

  Business Response

  Date: 02/07/2023

  ***************,
  
  Were sorry that your home has been damaged by Hurricane ***. Please know that we are working diligently to resolve your claim.
  
  We have sent you one check so far for $15,000. The mitigation contractor, One Restore, removed materials damaged by the storm from your home and their invoice has been paid for mitigation services. Our adjuster is working with your contractor(s) to finalize the rebuild process.
  
  We are awaiting invoices from you for any expenses you have incurred as a result of being displaced from your home. We are also awaiting invoices from your roofing contractor and any other contractors you might be working with. Please submit these invoices as soon as possible that will expedite your claim settlement process. Once we have that finalized,  we will address any supplements that *** also be due.
  
  Thank you for your assistance with the claims process.
  
  Thanks,

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 18895429
  
  I am rejecting this response because the timeline is off.  Since I have had 5+ claims adjusters with little to no response, I tried to get a hold of the CEO/CFO and was told by the receptionist that I could not speak to them and she hung up on me.  The lack of communication and knowledge of my claim has been frustrating.  I have called numerous times on loss of use of my home and just yesterday my adjuster will look into what is needed to apply for it.  Being I am unable to live in my home I had to put my husband in memory care in **(did not have the fund for a medical transport to ****) and I am residing in **** with my daughter.  The claims adjuster was not able to provide me concrete information on how to get the loss of use processed.  American Integrity sent out One Restore to tarp my roof after ***, which worked a few weeks, but eventually blew off.  At that time I had rain coming in my house, therefore had no other choice but to contract with a roofer to put a new roof on being the majority of mine blew off.  My roofer at this point will not return calls being there was a permit issue and American Integrity is requesting an itemized bill which I am not sure we can obtain.  The adjuster said she would check into a work around and get back to me. I do not feel I should be held responsible being I could not get a hold of an adjuster at the time to see what was needed for the roof.  They provided me a $15k check with ***** Fargo on it being that was my prior mortgage company.  But, prior to the hurricane I sent in the paperwork to show my mortgage was paid off.  I had to wait three weeks for a corrected check in which $15k is not going to cover nearly my damages.  I have estimates of close to $60k or more, please explain the discrepancy.  They are stating receipts and estimates should be sent in, but this was and still has not been explained what they are looking for.  From my understanding they have contracted with One Restore to repair the house, so why do I need estimates?  I was not told that the mitigation services were completed and paid, I need to understand where that money came from and if I am responsible for any of that portion.  To date my house is in worse shape than when we started and I am unable to reside in it.  I need to understand the next steps clearly as to what is going to happen with my house.  I need financial assistance with housing and the plan for rebuilding, what will be covered being half of my floors are removed, drywall removed, ktichen cabinet removed and hopeful the mold is removed.  The answer they provided is no where near what is happening.  Please help.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/17/2023

  **************,
  
  Your adjuster has been in contact with you and reviewed the full details of your claim, including the process and next steps. The adjuster has outlined to you which portions of your claim are covered by your policy and is actively working to assist you as much as possible. If you have additional questions, please contact your adjuster directly.

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I survived hurricane *** in ***************, Florida and sustained damage to my home. I filed a claim with the insurance company, and they approved funds for repairs to my home. I received a check from them made out to myself, US Bank ( I have never had a mortgage with them), and my parents (I have no idea why the put them on the check). I provided them with proof of mortgage satisfaction with ***** bank and called my desk adjuster (*********************** she was awesome) and she said she would cancel and re-issue the check in my name only. She quit the next day, and my file / claim went 2 weeks without an desk adjuster. Meanwhile I called 9 times requesting to speak with a manager or supervisor, no one has bothered to call me back. Supposedly I was assigned a new desk adjuster ***********************, I emailed and called twice now and have received no response. I have to pay for materials coming to my home for repairs in the next 10 days. No one answering the phones is able to help, and the people that can help will not call me back. Please help! Claim number: CH000133619

  Business Response

  Date: 02/06/2023

  ****************,
  
  Were sorry that your home experienced damage from Hurricane *** and apologize that we had an error on our end regarding your check.According to our records, we have received your mortgage information and change of additional interests. We have updated your policy accordingly. The original check has been stopped. We are finalizing the replacement check and will send it out as soon as possible. Please reach out to your adjuster should you need anything else. 

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2020 I was impacted by hurricane damage to my roof. My name is *********************** I am a71-year-old deaf, and blind man afflicted by rheumatoid arthritis, barely surviving on disability. My mortgage is held by Navy Federal who American Integrity is contracted. I have been trying to get my roof fixed for over two years now and I have not gotten any results, I have had 2 adjusters, the first was *********************, who I found out no longer worked for the company after leaving six weeks' worth of messages. And the second was *********************** who after a month of me reaching out finally got back to me on January 17th of this year to inform me that she was no longer employed by the company. I am presently waiting to be informed of who my new adjuster. The problem has only gotten worse, including causing black mold since it hasn't been tended to.****

  Business Response

  Date: 02/03/2023

  **************,
  
  Were sorry that your home experienced damage. According to our records, this claim was originally settled in 2020. A tarping company submitted an additional invoice in November 2021, which we addressed. In July 2022, we were notified of additional damages and subsequently reopened your claim.
  
  We assigned an engineer to evaluate the additional damages and followed up with you and your girlfriend in September, October, November,December 2022 and January 2023. We were advised by your girlfriend that you are in process of sending the repair estimate from your contractor. Because we have not received the estimate yet, we will continue to follow up and look forward to finalizing your claim as quickly as possible. Please reach out to your adjuster should you need anything in the meantime. 

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American integrity is not handling my claim in good faith.After 3 months of going back and forth with their adjusting company /teleclaims it is obvious that they are not holding up their end of our agreement. They still have not properly estimated the damage to my property and the proof is in their initial estimate. No adjuster from American integrity has estimated the damage. The only item their initial "exactimate" estimate has listed is the roof. The actual wind damage is much more significant. (Trees on house, patio enclosure, fencing,ac,guttering,interior ceiling damage, screens, flood lights.etc..) The first check that American integrity issued was to a third party contractor for tarping the house which that company never tarped the house! I tarped the house and they still have not reimbursed me. I have been told by the adjusting company that the holdup is in the financial department but you cannot get a hold of anyone at American Integrity and quite honestly I doubt that would do any good I'm really surprised of the a+ BBB rating !

  Business Response

  Date: 02/03/2023

  **************,
  
  We are sorry that your home has experienced damage. We issued a supplement payment to you on 2/1/23. We are in the process of evaluating your claimed items to determine whether any additional supplements are due.
  
  We did not issue payment to a vendor for tarping. The payment you are referencing was issued to the engineer that evaluated the damage to your home.
  
  Please reach out to your adjuster should you need anything else.  

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18880522
  
  I am rejecting this response because: I was told by adjuster that the check was for tarping.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/13/2023

  **************,
  
  Thank you for reaching back out to us. As we previously mentioned, the invoice paid was for engineering services. We did not issue payment to a vendor for tarping and apologize if there was any miscommunication regarding that payment. According to our records, a Team Lead for one of the adjusting firms assisting us with our hurricane claims response contacted you directly on 2/8 and discussed the details of the tarp, engineer costs, and other items on your claim. Please reach out to your adjuster should you need anything else. 

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 18880522
  
  I am rejecting this response because:
  Insurance still has not covered my losses from wind damage.  They have had the invoices for over 2 months and I am still covering costs out of my pocket that are covered by policy.  (Trees on house/gutters/weather head/displaced housing/interior damage ceiling/fencing/ flood lights/ ceiling fans/ ac comb/...ect...)

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 18880522
  
  I am rejecting this response because:The company is not acting in good faith. ! We have submitted invoices that we have had to pay out of our own pockets for the last 6 months since Ian ********** No communication! They have added " smoke screens" to delay or convolute the claims process. Their third party adjusting company, Teleclaims is incompetent. ( I am someone who has been involved with ******************* claims for over 25 years so I know! ) They have never accurately documented /or had any adjuster on my property! Their initial exactimate report is over 75% inaccurate.
  

  
  

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/06/2023

  **************,
  
  Thank you for reaching back out to us. We are continuing to work with you to resolve your claim. 

  Customer Answer

  Date: 07/13/2023

  Complaint:

  Since the hurricane *** end of September 2023 the American Integrity still has not fulfilled their duty to cover my loses on my home in **************, **. They have never had an adjuster come out to the property and adjust for damages. I have been told by their 3rd party adjuster, Teleclaims , that they do the adjusting "virtual". The failure of "virtual" adjusting by "desk adjuster" is obvious and can be proven. After 9 months of ******** "B.S** (really no other way to describe it), I have had to hire a public adjuster to perform what American Integrity should have already completed. Their estimate as to the scope of wind damage I incurred by *** is laughable ! The battle to protect my property after the disaster has been made worse by American Integrity Insurance. (The challenges of getting the work done are challenging enough ! )

   

  Desired Resolution:

  Insurance Company to fulfill their obligations under the contract.

  Business Response

  Date: 07/21/2023

  **************,
  
  We appreciate you following up. We will continue to work with your public adjuster on a resolution to your claim. 

  Customer Answer

  Date: 07/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now !
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hurricane *** hit us hard on 9/27/2022 Before ***, we filed a claim with American Integrity for a new roof from Tropical Storm in Dec 2021 - they denied that claim even though the roofer said we needed to replace the roof from the damage Flash Forward to *** and that storm destroyed the roof - water damage inside the from the roof damage - all ceilings, some walls, trees knocked over, outside fans destroyed etc.They send adjuster, we get an offer of ZERO to fix our home. I have the letter We hire a public adjuster immediately thereafter PA inspects home and submits written damages for over $132,000 American Integrity now offers us about $45,000 less $10k deductible and $20k recoverable depreciation and wants to send us a check for $11,000 and change. That was December 28th, 2022. We have received nothing - no check and it's been more than 3 months with no resolution The Tarp they put on the roof 3 months ago had to be replaced as we were getting more water damage - they did replace the tarp within 2 days of our call The amount of stress and aggravation coupled with the need to remove water-damaged drywall and possibly MOLD from our home is more than we should have to deal with. Anyone can look at our house and see that it needs extensive repairs and that our insurance company is not dealing in good faith. Please see Homeowner Claims Bill of Rights - which has been ignored in our case.

  Business Response

  Date: 02/08/2023

  Mr. ****
  
  Were sorry that your home experienced damage from Hurricane ***. After inspecting your damage, we provided a breakdown of covered damages and sent payment accordingly. The payment was returned to us in the mail, so we are re-sending your check.  
  
  Additionally, we are continuing discussions with ******************** regarding the estimate provided. Please reach out to ******************** if you have questions about the status of your claim.