Complaints

This profile includes complaints for Outback Steakhouse's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Outback Steakhouse has 617 locations, listed below.

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  Outback Steakhouse

  2202 N West Shore Blvd Suite 500 Tampa, FL 33607-5747

• 

  Outback Steakhouse

  3403 Henderson Blvd Tampa, FL 33609-3944

• 

  Outback Steakhouse

  1481 Tamiami Trl Port Charlotte, FL 33948-1069

• 

  Outback Steakhouse

  8845 Founders Square Dr Unit 130 Naples, FL 34120-0737

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  Outback Steakhouse

  4910 Tamiami Trl N Naples, FL 34103-3068

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on saturday sept 2nd at 11:00 am placed a take order with outback steakhouse located at ************************************************. i waited inside to pick up the order but no one would help. finally i flagged a man down who told me my order was ready. i paid and left. got home the food was inedible. prime rib was raw and stringy bake potatoes and bloomin onice ice cold. no bread. salads had the wrong dressing. we threw it all away. called up to outback to complain and a guy answered the phone and said a mgr would call us back and he never did. out of 6 meals at outback in the last month 2 i have had to complain about. this was an 80 dollar order and the service and the phone was horrific. not to mention the 30 minute drive. please refund a gift card of 80 dollars at the very least. so terribly disappointed.

  Business Response

  Date: 09/12/2022

  Hi *****,

  We are sorry you are contacting us under such unfortunate circumstances. We understand there are some things that are beyond our customers control and will do our best to assist you.

  Can you please provide a front and back image of the gift card used on this night and an image of the purchase receipt and I would be happy to further assist.

   

  Also, please feel free to respond back to us by email, *************************************** 

   

  Sincerely,

  Gift card team

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 18005278
  
  I am rejecting this response because: the meal was paid in cash the ************* are on the complaint. We were the only take out order so it should not be hard to find the order. It was around **** or 45 when order was picked up. This was AM 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/14/2022

  *****,

  Thank you for providing this information. I have escalated this case to the *** of this location for further assistance with your experience. They will be in contact with you shortly with a resolution for your experience. 

   

  Sincerely,

  Gift card team

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My relative did not know that I am a disabled senior citizen on a diabetic diet. Since restaurants are among top 10 places to acquire COVD19, I am restricted from eating restaurant food due to pandemic. Also, I am in the high-risk age group for COVD19. I asked for Bloomin Brands to refund the $50 that was paid by relative on credit/debit card but gift cards are not refundable per Customer Service Rep. on 8.23.22.
  
  Under the Consumer Rights Act October 2015, you have the right to return something within 30 days and get all of your money back if it is unfit for the purpose. Since I have been medically restricted from eating restaurant food due to pandemic and diabetic diet, the gift card is not fit for the purpose which gift card was intended. For this reason, I ask for a full refund of $50.
  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/24) */
  Hi ******,
  
  We are sorry you are contacting us under such unfortunate circumstances. We understand there are some things that are beyond our customers' control and will do our best to assist you.
  
  Please provide a front and back image of your gift card and your complete mailing address so that I can assist you with options.
  
  Sincerely,
  Gift card team
  
  
  Consumer Response /* (3000, 7, 2022/08/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The business requested a copy of the front and rear of the gift card that I have attached to be forwarded to Bloomin Brands.
  
  
  Business Response /* (4000, 10, 2022/08/25) */
  Guest issues have been handled on 8/24/22. We have already devalued the gift card and requested a check be mailed to the address provided.
  
  Sincerely,
  Gift card team
  
  
  Consumer Response /* (2000, 12, 2022/08/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Yes, I will accept refund check.

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recieved an ad from Outback advertising Walk About Wednesday, chicken or sirloin and a domestic draft beer. Taps visible showed Amberbock, Bud Light and Ultra. Requested Amberbock, Anheuser-***** made in *********, **. I was told it's not a domestic beer. *********** became angry and was confrontational, stating ********* has not been Domestic in the 4 years she has worked at this location. Bud Light was empty so I had to order Ultra. Manager came to discuss with me. I stated false advertising. I was going to write review to state this. Manager said he didn't care about a bad review. Disappointed both Bartendress and Manager didn't fulfill the email marketing message sent by Outback to me and did not care about recieving a negative review. Since then I recieved similar email with the same false message. Mailing false advertising to get customers is unethical!

  Business Response

  Date: 02/13/2025

  Hello,

  Our Regional Manager reached out to this guest in September 2022.

  Thank you,

  Guest Relations

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $40 Gift Card for my birthday on Sat. 7/16/22 for Outback Restaurant. I tried to use it on 7/19/22 but the manager said there was no balance on the gift card, so I had to pay with my own $$. It was purchased at a *********** grocery store at ************************************* and I have the receipt. I just want to receive the $40 that was put on the card. Can you please help? The gift card was purchased at *********** about ************************************************************************************************************************************************************************** to contact you./Thank you. The Card No. is:******************* and was purchased at *********** Store #*** ****************************************************************** on 7/16/22. My cell No is ************.

  Business Response

  Date: 08/30/2022

  Hi *****,
  
  Thank you for reaching out. I have looked into your gift card and can see it was redeemed in full on 7/19/22 at this location. Can you please provide an image of your receipt for further investagation.
  
  Sincerely,
  Gift card team
  
  Please feel free to email us back at ***************************************

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/23/2022 my daughter and I visited Outback Steakhouse in Strongsville, Ohio. We were greeted pleasantly and were seated within 2-3 minutes (around 7:10pm ET). We ordered waters and 1 appetizer and placed our meal orders around 7:15PM ET. Around 7:50PM ET, our waitress asked if we would like anything else - I asked how much longer would it be before our food arrived - she immediately asked if I would like to speak with a manager. I'm not sure why I was asked because I was not hostile when I asked how long it would be before our food arrived, but I accepted the manager (Mona) to visit our table. Mona arrived moments later and explained there was a party of 40 and she would compensate the cost of our appetizer for the long wait. Why would Outback being understaffed and brand new cooks (Mona's words) allow a party of 40 is beyond me. Also, why would the party of 40 get their food prior to smaller parties (myself and my daughter) is also beyond me. Moments later - my waitress arrived NOT with our food, but for the party of 2 next to us (a husband and wife). I requested to speak to Mona again - I explained the party of 2 next to us sat down 15-20 minutes after us, ordered after us, and ordered the same menu items but were served before us. She apologized and the party of 2 told the manager Mona that I was right. I proceeded to eat my food - my shrimp was rubbery and not fully cooked, my broccoli and loaded potato arrived cold. My daughter's chicken tenders were a shiny pink on the inside (undercooked) as well. This is a health hazard as well as the worst encounter I have ever experienced with this location. I requested to speak with the manager again - and advised of the additional negligence. I asked for corporate's phone number. It took her 10 minutes to return only to offer she compensated the whole bill without corporate's phone number. The party next to me also had undercooked food. This is beyond unacceptable.

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 9, 2022/08/16) */
  Hello,
  The MP did connect with the guest & resolved the issue.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered online & my order wasn't right & missing food & condiments. I ordered Alice spring chicken with mash potatoes/gravy on side, Mac n cheese. Brocolli. Then a kids steak with steak sauce on side. Mash potatoes n gravy on side n drink. I called back on 7/19@910pm spoke to manager Sherry who only apologized & wanted to send a driver out after the fact for no steak sauce. Missing Mac n cheese & she said no gravy. Then only received one girl set for two meals. I'm out of town n vacation & first time eating here & last. I wish to speak to general manager because I spent $39.75 & food & customer service is poor. Infers they rushed my food bc they're closing at 10pm & I ordered at 9pm. I even gave the driver a tip after I got my food & didn't know it wasn't correct. No napkins. No salt or pepper packs. Nothing.
  

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 9, 2022/08/03) */
  Customer was contacted about items that we don't offer at our location. mac and cheese was not on the online order which was offered when the guest came to pickup the order. we sent gift cards to the customer for the inconvenience via FedEx which were received on august 3rd.