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Business Profile

Restaurants

Outback Steakhouse

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Outback Steakhouse's headquarters and its corporate-owned locations. To view all corporate locations, see

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Outback Steakhouse has 617 locations, listed below.

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    Customer Complaints Summary

    • 87 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $100 gift card. When I went to use the gift card, I was told the balance is unavailable. I asked for my money back from the company and was told it was final sale.

      Business Response

      Date: 06/20/2023

      Hi ******,

      Thank you for reaching out. I apologize for the inconvenience and will do my best to assist you. 

      I am able to see the $100 card in question ending in ***** is active with it full original balance. We are able to see upon the attempt to redeem the card, the 19-digit card number was entered incorrectly which is why the card was unable to redeem at you most recent visit. 

      We do apologize for this inconvenience. We ensure the card is ready for redemption upon your next visit. If you would like to inform us the location of your local Outback, we will be happy to reach out to the manager at the location to prepare for assistance upon redemption of the gift card. 

      Please do not hesitate to reach out to *************************************** if you have any further questions. 

      Sincerely,

      Gift Card Team 

      Customer Answer

      Date: 06/21/2023

       
      Complaint: 20210048

      I am rejecting this response because:
      I copy and pasted the exact card number so I dont believe your response that the number was entered incorrectly. I even refreshed the page and tried a couple more times. Id like a refund of my money. 

      Sincerely,

      *************************

      Business Response

      Date: 06/21/2023

      Hi ******,

       

      We sincerely apologize for the impact this inconvenience has caused. 

      I am able to see the gift card in question (ending in *****) has a full active balance of $100 with no declined transactions attempts. 

      Please refer to the attached images that display the $100 balance check page and the declined transactions view. These images confirm the authenticity of the card, its active balance, and reassure you the card is fully active and available for redemption upon your next visit. 

      We will be happy to assist by informing the manager at your local Bloomin' Brands restaurant and assure they will be ready to assist you upon your next visit with redeeming the gift card in question. 

       Again, we sincerely apologize for the inconvenience and we thank you for your patience and understanding.

       

      Sincerely,

      Gift Card Team 

      Customer Answer

      Date: 06/21/2023

       
      Complaint: 20210048

      I am rejecting this response because:

      can you please explain why if I copied and pasted the exact gift card number, it showed balance unavailable? I already had to spend over $100 on Sunday for dinner since the gift card wasnt accepted. Id like a refund. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to start this off by saying that Outback used to be one of my top favorite places to eat, but that opinion has totally changed these past few times Ive went either with family, my fianc, or friends to eat there. Its a **** shame that its come to me actually contacting the BBB to file a complaint just so I get a response from someone who maybe actually cares about the Outback and its customers. So there are a few issues Im contacting you about-number one being the prices of the menu items-and I mean literally every single item on the menu-have all been jacked up to amounts that are honestly just funny. Idk who in the company makes the decisions on the prices of your items, but that person/people seriously need to be fired or demoted to another position. I was always a fan of the 6oz sirloin and more often then not, Id add on either the grilled shrimp or chicken-knowing everytime my dinner alone wouldnt cost anymore then $23-and no more then $13 if I just ordered the steak. I went to dinner with my sister last night at the Outback in ***** **** and this is the main reason for my complaint-the entire experience at that restaurant was unforgettable to say the least. From the moment we walked in the door to the second we left, we were treated as if we just s*** on someones parade because they werent able to leave because we came in to eat. Before we went inside I even called to make sure they were open bc there were no cars outside. The girl who was supposed to be the hostess, she needs to take a class in etiquette and also needs to be retrained in customer service. I have never been talked down to the way that she did me. Our food was totally horrible and the bread was more like a brick when I was brought out- my whole point is this-when something going wrong or a customer wants to speak with a supervisor, someone should go and get one-not stand and argue about whats gonna be said. Id like someone to contact me via email about the whole ordeal.

      Business Response

      Date: 05/23/2023

      Guest has been contacted. Concerns have been addressed. 

    • Initial Complaint

      Date:05/04/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At 11:30 AM as I arrived at the Outback Steakhouse located in ***************** at *********************************** and found out from ******* a waitress who was standing at the door at the restaurant they were not letting in customers until about 12:00 PM due to the fact that one of the fryers was not working. 12:00 came and went and basically it was closer to 1:00 PM they started letting in customers. So you can say that I have waited and hour and a half to get in. I have been going to that particular Outback because it is the closest one to me and I have taken my husband there and we considered that our Outback. That was our special place and I deserve to receive compensation for the waiting time. My sister gave me a $100.00 gift card to spend at Outback and even had money left over for another visit. It was a very hot day here in ***************** and I was hungry and you can say I was starving. There was also another issue which I am not going to bring up because it doesn't apply to the one that I am filing against Outback. So if you can compensate me for the time that I waited, it would be great.

      Business Response

      Date: 05/08/2023

      Guest has been contacted. Concerns have been addressed and resolved. 

    • Initial Complaint

      Date:03/27/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 24, 2023, I ordered a meal from Outback Steakhouse at ***************************************************************************** for delivery to my hotel. I placed the order through the Outback mobile app and my credit card was charged $32.95 by Outback. The order confirmation said order would be delivered between 7:39pm and 7:49pm. A little after 8 I called the store to find the status and was told "we don't do deliveries." Finally, I spoke with a manager who said his name is ******* and he told me that my order was never picked up, and that when someone places an order through the Outback app that Outback contracts with Door Dash for delivery. I told him to cancel the order and refund my credit card and he said no, that I should call Door Dash if I have a problem. I don't know what this is all about, but I placed an order through Outback, Outback did not deliver the order, and yet it charged my credit card. At the very least I am owed a refund of the $32.95 charged--plus an explanation.

      Business Response

      Date: 04/10/2023

      Guest has been contacted and concerns have been addressed and resolved.

      Customer Answer

      Date: 04/10/2023


      Complaint: ********

      I am rejecting this response because: I have NOT been contacted at all, and the concern certainly has NOT been addressed or resolved. It is one thing for the business to give such a response--when it is true--because it wants to keep the matter confidential from the BBB, but it is an entirely different thing to flat out misrepresent the situation. Assuming that this erroneous response was merely an error on behalf of the business, I would like to give it another opportunity to respond.

      Sincerely,

      ***************************

      Business Response

      Date: 04/13/2023

      Management team has connected with the guest for resolution. 

      Customer Answer

      Date: 04/13/2023

       
      Better Business Bureau:

      The response is unsatisfactory because while the business provided a refund it failed to provide an explanation for why I was told that a refund was impossible that night when first requested. That said, I can see that the business does not want to engage through the BBB for whatever reason, so I suppose the case should be closed. 



      Sincerely,

      ***************************

      Business Response

      Date: 04/13/2023

      Our management team connected with the guest and issued a refund. 

      Customer Answer

      Date: 04/13/2023

       
      Better Business Bureau:

      The response is unsatisfactory because while the business provided a refund it failed to provide an explanation for why I was told that a refund was impossible that night when first requested. That said, I can see that the business does not want to engage through the BBB for whatever reason, so I suppose the case should be closed. 


      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/22/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 3 separate occasions twice in january and once in february we had unbelievable horrific service at out back located at ***************************************************************. I tried calling the manager and tried leaving feedback on the website abd even tried calling the area mgr to no avail. among the issue were: wrong order, food ice cold, no prime rib was ready. the restaurant said the couln't seat us because there was not enough staff. burnt food. flat beer. the service was horrible as in no one would come to our table, rude staff, no prime rib sandwich. the restaurant was filthy. i love outback and it is my favorite restaurant but unless the restaurant can help compensate me we won't be back. those 3 visits were almost $400.00 dollars. of we are not asking for the full amount because some food was edible but most wasnt. A guy at the restaurant named **** was suppose to contact me but never did. at this point we are asking to be compensated with a gift card for for a reasonable amout and we think 1/2 or close to it would be fair. I hope the corporate office will contact this outback and correct the problems because they are overwhelming. it's just sad..... please issue a gift card and i pray things get better for you guys at this site.

      Business Response

      Date: 04/11/2023

      Guest has been contacted and concerns have been addressed. 

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May ********** Sunday, February 19, I ordered three Chicken ***** meals from the *************, location. I have ordered from this location many times before, but on this day, when I got back home and distributed my husband, my daughter, and myself our meals sat down to eat and was about to take ************* when my husband screams in disgust. He discovers a foreign object in his potato (picture attached). We are not sure what it is. I called the location as I am packing up all 3 of our meals to return to the *********************************** location. The manager asked whether I wanted to get another meal. I explained, no thank you. I want my money back, and I am on the way to returning all three meals. I get to the store she took 5 minutes to come out back. I thought she issued me a refund back to my card. I have been waiting since Sunday, February 19th, for the credit to get back on my credit card. I decided to look at the receipt on Thursday, February 23, ( receipt attached) to discover she "Compme 3 meals" but did not issue me a refund back to my credit card. Her comp is $65.97 my credit card charge is $70.92 (receipt attached). I demand my refund be put back on my credit card immediately. I emailed ***************************************** and have not received a response. I am very disappointed that the location did not inspect the food before packaging. I am also very disappointed with how the manager handled my refund by giving me a comp instead crediting my card. I need help getting my refund of $70.92 for three meals is not cheap, and I should have received my refund back immediately for the foreign object in my husband's baked potatoes. ************

      Business Response

      Date: 03/21/2023

      Hello,

      This concern has been resolved with the guest by the Regional Manager.

      Thank you,

      Guest Relations

    • Initial Complaint

      Date:02/27/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ate at outback in the **** county area on monday, February 20th, 2023. My total was around 38$. I paid with a physical gift card of 25$ and then used the rest with a gift card added to apple pay, and then tipped 10$. A whole different gift card on my apple pay of 25$ was used and should not have been. I dont know if it was a error or the cashier did something but i would like a refund.

      Business Response

      Date: 02/27/2023

      Hi *******,

      We are sorry you are contacting us under such unfortunate circumstances. We understand there are some things that are beyond our customers control and will do our best to assist you.

      Can you please provide both gift cards in question? Please provide me with the 19-digit gift card number and 4-digit pin located on the back of the card or provide a front and back image of your gift cards.

       

      Also if able, please provide your receipt from this visit and can you please confirm which exact location this visit was at as we have a few locations in that area. 

       

      Sincerely,

      Gift Card team

       

      Please feel free to respond to us by email at ***************************************   

      Customer Answer

      Date: 02/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:11/10/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On two occasions I encountered an unsatisfactory dining experience with my parties food being cold and the serving staff being unavailable to flag down to get help, and neither time after sending the receipts with an attached letter describing what happened did I ever receive any communication from the Outback corporate office. I had asked for either a refund or a gift certificate to compensate for the two bad experiences that each totaled approximately $50, but never was given a response in any format. It really surprised me that after going to the time and effort to write a description of our poor experience, my request for a response was completely ignored.

      Business Response

      Date: 11/28/2022

       ***** has been contacted and concerns have been addressed and resolved. 

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today my family and I celebrated my 5-year-old nephew's and my birthday with a group of 10. We had a call ahead for 7:30 for 11 and arrived at 7:06. The host accidentally let out how it might be a wait and that she would get the manager. The manager never came and we waited about 45 minutes to be seated.Our soups never arrived as they had to reheat more. They forgot one soup.We waited about 30 minutes for two simple appetizers (wings and mushrooms).We then waited another hour and a half for our main entrees (9:20).The biggest problem is being informed that prime rib only had medium and up and being served a well-done prime rib without even relaying it to the guests who have been waiting over 2 hours since arriving. We ordered 2 Medium Prime Ribs. I returned my prime rib and replaced it with a medium rare ribeye. My uncle ate his as he has 3 young kids with us and them having school the next day. His wife had to leave early with their 5-year-old son because of how long the wait was and the child getting upset. Upon waiting another 15 minutes for a Medium Rare Ribeye, they came out with a piece of meat that was not a ribeye and was butchered on the side. The broccoli also had clear fungal growth turning to mold. The first side of broccoli that came out with the prime rib was perfectly fine and then they served this. We spoke to a manager and she said it was a ribeye however, the texture and look of the cut were clearly not. We also brought up the black spots on the broccoli. She seemed unconcerned and had a don't really care attitude. She offered to take it off and replace the dish with something else.Close to 3 hours I did not want to wait anymore. I asked for it to be taken off. She also said she would take off the other prime. She did not and we noticed on our bill. She came back with an attitude and a discount. I asked for my steak to go after that. Steak was remade extremely salty intentionally. Broccoli was the same rotten broccoli. Manager is ********

      Business Response

      Date: 10/07/2022

      Guest's concerns have been addressed and resolved. 

    • Initial Complaint

      Date:09/16/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got a takeout order on August 19th, 2022. We got a couple of Outback Burgers, and they didn't come the way we ordered them. They are aware of what happened already and was supposed to send out a comp card for the issue and never received it. I think first contact was August 25th, 2022. The contact person I spoke with the entire time was *************************. At this time, I went on Vacation for a couple of weeks after speaking with her and she said she would send one out. Got home never got the card and I emailed her to let her know and she stated On Monday September 12th, 2022, she would send it out fed ex with tracking and obviously never did. At this point I won't return, and we don't want the card i just want others to know about this establishment.

      Business Response

      Date: 09/16/2022

      Hello,

      We have followed up with our Regional Manager and they will be in touch shortly to resolve this concern. Thank you for your patience.

      Sincerely,


      Guest Relations

      Customer Answer

      Date: 09/16/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    Outback Steakhouse is NOT a BBB Accredited Business.

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