Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV of Tampa

  6130 Lazy Days Blvd Seffner, FL 33584-2968

• 

  Lazydays RV of The Villages

  4505 Monaco Way Wildwood, FL 34785-9503

• 

  Lazydays

  4037 Airport Highway Alcoa, TN 37701

• 

  Lazydays RV of Vancouver

  1986 Atlantic Ave Woodland, WA 98674

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2022 had my camping trailer recaulked due to some irregularites in the front 'skin' of the camper they said due to moisture getting in/caulking failure $600. Mid August 2022 had rained then a week later noted a dramatic increase/worsening of distorted RV outer shell. Called 8/25/22 to get an appointment they stated couldn't get me in until 12/2/22. On 8/26/22 I went in person to their service ***** where they stated all appts are thru their centralized center in ******* at which time I asked to speak to the manager. They then had me instead speak with a service rep *************************** who reviewed my pictures of my trailer, I emailed them to her she forwarded them to her manager and was told they could arrange an appt for me in a few weeks needing time to order the parts. "I'll call you tomorrow with an update" is what she told me. 5 days later, having heard nothing, I emailed her and CCd *************************, the service ******** asking what's going on. *********** called me later that day stating they were awaiting to get a reply from their email request for parts, she would make f/u inquiries and "I'll call you with an update tomorrow". She also stated she arranged an appt on 9/15/22 at 1 pm to drop off the trailer. AGAIN having heard nothing, on 9/14/22 I called *********** and was told I would be charged $3400 to fix it. I stated clearly I shouldn't be made to pay for for their inadequate service just 4 months prior and I would be by the following day to speak with her and her manager in person. Later that day received a call/left me a message from *****, the asst ******** stating that I had NO appointment but I could bring it by to be inspected. The morning of 8/15/22 I emailed both *********** and *************** the latter responded stating I had no appt but someone would get back to me "to come up with a plan" to resolve my issue. I AGAIN heard nothing back so I emailed Mr ******* yesterday 8/20/22 and have heard nothing in response.

  Business Response

  Date: 09/23/2022

  The service manager has been in contact with the customer. They have discussed his concerns and have agreed upon a plan to move forward. 

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never seen a more money hungry company in my life As lazy Days rv in loveland colorado we live 3hrs from loveland ** and we purchase a new ********** Coach Palazzo from them we paid to have the ceramic coating installed we picked the coach up on a saturday and paid cash and traded our 2013 5th wheel in we drove through rain on the way home on newly black topped highway when we got home we washed the coach and had a very hard time getting the stains off of the coach i hired the local ceramic coating proffesional to come look at and he tested to see if coating was on there and none had been installed the following weekend we went for a quick trip to check out everything we got to campground and had wiring issues couldnt get slides out and cabinet fans would not shut off luckly there was a repair man at the campground i tried calling lazy days and no answer so had repair man fix wiring cost me $4000.00 when we got home we decided to trade it in for different coach as everything ive ever owned with wiring issue they never go away so we purchaced a coachman super coach and lost $30,000 in trading i ask the salesman **** to make sure the coach was prepped and they agreed to install ceramic coating when we arrived the coach was not inside the show room so i asked and the said they took it out to put propane in it but another employee said they hadnt brought it in to prep it yet i have to and they would have it inside and be ready for tour in ********************************************************************************************************************************************************************** but would have to bring coach back i asked if the toilet would be fixed before we left they said yes so we went and signed papers and paid the difference got back to get coach and service man said we would have to bring coach back again 3hr drive we got home fridge didnt work and front toilet leak and several other issues that would not let us take coach on our vac

  Business Response

  Date: 09/29/2022

  Lazydays apologizes for the warranty issues the customer experienced with his previous unit and with his current unit, as well as any misunderstandings during the sales/service process.

  On the day of pick up, the toilet issue was discovered. The service team requested the customer leave the unit so the toilet could be repaired and we could remove the washer and dryer from his trade unit and install it in the new unit, but the customer had a preplanned trip and needed to take his unit.
  

  After speaking with the customer, the dealership made arrangements to have the unit brought back in for service. The service team is working through the appropriate warranty procedures to get the warranty issues approved and completed as quickly as possible. The local team will continue to work with the manufacturer and the customer to resolve the customers concerns.
  

  If the customer would like to trade out of the current unit,we could have his salesman contact him to discuss but we feel completing the warranty repairs would be a better option.

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 18035597
  
  I am rejecting this response because:The day we picked up the unit the service team delebertly waited until we signed papers and paid for the unit to tell us they couldnt get the toilet fixed or washer and dryer installed and we would have to bring unit it back. At that point in time we had traveled 3 hrs to get the unit and did not have any transportation back home and had already signed the title over to old unit. Looking back as mad as I was I should have just went into the office and torn my **** check up and got my old title and took the old unit home  The service team said well you have another toilet not what I wanted to here. But my wife calmed me down and we took unit. then got home and discovered the front toilet leaked also fridge didnt work adn all kinds of other problems. moral of the story put the **** shoe on the other foot and lazy days needs to stop lying to there customers period still not happy at all 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last January 2021, I purchased a new Winnebago View ($160,000) from what was then Chilhowee hoping to get out & enjoy camping but unfortunately that has not been the case. I have had nothing but problems from the very beginning, Every time I took it with a problem they never tried to locate problem would just say it was fixed. My batteries were always showing low then was told it was the generator and told me to take for repairs which I did to company they recommended . Technician there said not generator but batteries. Took it camping following weekend after being told by MJ in service that as long as I was plugged in to shore power I would be fine. Well let me tell you I woke up @ 4:30 in ****** almost a Popsicle. Turned on ******** ******** & was able to get warm enough pack up and drive home. Took it back and they replaced batteries charging me over $500. I paid it came home checked manual showing they were under warranty took manual showed them where they were covered and still had to argue for my refund. Next bottom hinge broke took it in they replaced it by putting a white one and the others were silver. Went camping and every time I opened and close door it sounded as if it would break and fall off plus I could see light coming in the top. Took it back and ask that all hinges be replace painted to match was charged over $300. I was able to retrieve my monies by contacting Winnebago customer service. This past May front slide came out but back did not, a recurring problem along with the leveler system not working. This time I had to have it towed to the tune of $1,200 back to Lazydays where it has been since May. They have made promises to fix it but nothing ever gets done. ******** traced down the wiring siuation but Lazydays left it sitting there for several weeks after they were told it was ready for pickup. As of today Sept 14 it is still not fixed. May to September no RV or camping. I have been treated with no respect or concern for my situation

  Business Response

  Date: 09/23/2022

  The customer purchased the 2021 Winnebago View from the previous dealership back in January 2021.At the time of purchase, the unit had a 1-year manufacturers warranty, which expired in January of 2022, and the customer did not purchase any extended service contracts.

  Lazydays has completed a few service repairs since we acquired the dealership, but the current issue has been previously denied by the manufacturer since the unit is no longer under warranty.

  Lazydays is working to assist the customer in getting the repairs completed. Lazydays picked up the unit from ******** and will resubmit the request for warranty coverage to the manufacturer, providing the documents from ******** and the findings from our technician.

  The service manager communicated with the customer that if the warranty is not approved,the repairs will be at the customers expense because the unit is outside of the manufacturers warranty and there is no extended service contract.
  

  Lazydays will not waive repair charges, but we will continue to work through the repair process and update the customer accordingly.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are not who they say they are....look at all the reviews....it's like a broken record....people are paying good money for these rigs and to me it's like these rigs aren't even compliant.

  Business Response

  Date: 09/15/2022

  The local dealership reached out to the customer to discuss. The customer purchased a 2007 Tiffin Phaeton but declined any extended service contracts. Any repairs would need to be scheduled with a service center and would be at the customer's expense.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We dropped our camper off for warranty repairs at LazyDays on July 26th 2022. My husband asked them to call before making any repairs which they noted and they made 3 repairs without our consent. When we called to get a status, we could not get ahold of anyone for FIVE DAYS. We got our camper back and were told they re-applied the silicone on the leaking awning (which was already done) and we were charged for that repair. The other two repairs were a s**** in the oven and they re attached a clasp in the drawer under the couch. All of which we could have done on our own, but brought it in because these should have been covered under warranty. They did not go through the warranty company like we asked and instead had their service **** "do the repairs" and charged us more than our deductible. This was never communicated to us before the repairs were made. After we picked our camper up, we brought it on our next camping trip and low and behold, the awning still leaks. We brought it back right away and the service manager told us that they actually never did re apply the silicone. So we were charged for a repair ($183) that they did not do and lied to about it. When my husband asked for our money back, they told us no and that they would do the repair then. I still see an issue with the fraudulent service we were provided and the fact that they charged us for a service they admitted they never did. We paid for an extended warranty that covers these items and they admitted that they did not even look to see if the items were covered and instead just charged us the fees for their service **** to do the repairs. Doing it after the fact does not make it right. My husband lost a day of work having to bring it back in to actually get fixed this time and they never even apologized for the massive inconvenience. All we want is our money back for the repairs they lied to about us and fraudulently completed without our consent.

  Business Response

  Date: 09/09/2022

  We apologize for any inconvenience. The service manager spoke with the customer and offered reimbursement. The reimbursement check was mailed to the customer on September 2.

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7-22-2022 I purchased a 2022 Catalina ****** edition from Lazydays Rv in ************, **. Since day one I've had multiple problems with this rv. The tv in the living are has a red line going through the screen and the fridge want close properly. I contacted Lazydays immediately to let them know and even sent pictures. The biggest issue of all is when it rained water came down the wall and soaked an area in my bedroom. I've contacted Lazydays and they requested pictures so I sent them pictures of the paneling coming apart from the wall. I've been complaining about this rv and my problems since day one and now I could have mold under my carpet. After I paid ****** dollars for this rv with a ****** dollar down payment. I'm seeking legal advice now about what to do next because I know longer want any part of this lemon rv. WHATS EVEN BETTER THAN ALL OF THIS. WHILE TYPING THIS UP MY AC UNIT HAS STOPPED WORKING. This is f****** unbelievable.

  Business Response

  Date: 09/14/2022

  One of the managers reached to to the customer directly and provided him with an update on the repairs.

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my trailer to Lazy Days RV on June 9th, 2022. I brought my trailer in for multiple issues. Most problems were fixed as of 8/12/22 after advising them I would contact the BBB. The main issue - delamination - I needed to contact the manufacturer and open a case# which I did on 6/24 in order for it to be approved under warranty. The manufacturer requested photos from Lazy Days on 6/24 and Lazy Days said they sent them. On 8/11 I contacted the manufacturer for status since I was not getting any response from Lazy Days and the manufacturer said they were still waiting on photos. On Friday 8/12 I requested Lazy Days to send me the photos so I can send to the manufacturer myself which they have done, after several attempts through various means. The manufacturer is now requesting additional photos and I no one at Lazy Days will get back to me. I have called and left a voice mail and sent an email. It has been very difficult to get status of my trailer through email, voicemail and phone calls throughout this process. Lazy Days has had my trailer going on 3 months and in my opinion should have been resolved.

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/19) */
  Lazydays apologies for the communication delay. The service advisor has reached out to the customer and the manufacturer and has provided the pictures needed.
  
  
  Consumer Response /* (2000, 7, 2022/08/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Lazy Days sent the photos that was requested by the manufacturer within 72 hrs.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Class C motorhome from them. Was promised the unit would be in top shape when we left with it. Specifically told salesman please make sure it is. Our first trip is going to be a 1100 miles ONE way. We get in the unit to take off on our trip. The check engine light comes on, the AC in the dash isn't working correctly and several other small issues. I called. They said bring it in and we will fix it. I told them my next trip is going to be with my granddaughter, so please make sure it gets fixed. I also mentioned that I didn't get fresh oil like I had been promised. No problem we will take care of that as well. When I go back to pick it up they supposedly had fix the check engine light, AC in dash, changed oil and replaced the awning which was agreed to in the sale. I pick it up and I'm told that I owe for the oil change. I told them it was in the sale agreement that you change the oil. Then was told if you want it back you will pay for the oil change. So I paid since we had no time to argue. We were leaving the next day. We take off and the AC isn't working and again and the awning is no where near like the one that goes on my unit. So I called back and ask to speak to the GM and he basically told me that the awning is the awning that they put on all the units that they replace the awning on. I said I specifically ask if it would be of the same quality and was told yes. I feel like I bought a Mercedes' and they have put a Chevy fender on it. I told him I'm not happy with that. I specifically ask and was told that it would be. I was also told the oil would be changed. He cut me off and said the buck stops here. I said I want to speak to your manager. He said like I said the buck stops here. And hangs up. I need help!!!
  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/22) */
  The service concerns the customer brought up have been repaired. Our service team performs a pre-delivery inspection on units, but occasionally things fail after they were inspected. Based on the walkthrough paperwork, there were no items listed needing to be addressed. I have attached a copy for reference.
  
  The customer requested an oil change when she brought the unit in for service. There was no prior agreement that Lazydays would cover this service, so the customer was billed for the requested service.
  
  During the sales process, we agreed to replace the awning fabric because it was damaged. We ordered the replacement fabric and made the repair. The fabric ordered is the standard material ordered from our supplier.
  
  We apologize for any miscommunication or misunderstanding the customer may have experienced. All repairs have been completed, so Lazydays declines the refund/replacement request.
  
  
  Consumer Response /* (2000, 7, 2022/08/22) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They are lying about when the oil change was requested. It was originally requested during the sales interaction. When I called in to tell them there wasn't new oil in it. They said they could change it while they had the unit. So I thought they were trying to make it right. Then at time of pick up I was told that I had to pay for the oil change or I wouldn't get my camper back. The awning is NOT the awning that comes on this camper. They put the cheapest, crappiest they could find to put on it. And to add to all this the camper still isn't working properly. The awning shown in the photo is what was on the camper when we looked at it. But they replaced it with a sold black that sounds like plastic when rolling up or out. No where close to the same quality. I had to take the RV back 3 times to finally get the air in the dash fixed. So no, they didn't handle the repairs or the issues correctly. They also turned the repairs into a claim on my extended warranty instead of the 30 day warranty that Lazy Days said I had.

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my RPOD 196 from lazydays RV in maryville in March of 2022. I took it out once and there was a laundry list of things to be fixed on it, after that trip including the axle. All repairs have been authorized by Forest River, and after they told me that all the parts had been received they are now telling me we are waiting on a part. My camper was delivered to them on May 6, 2022 and has been there ever since tomorrow it will be 3 months.
  
  They offered to try to help us on sales side to get us moving, but they lead us to believe we could trade in our camper evenly for another on the lot. I let them know I was not interested in spending any more money beyond the 30K I already laid down. Instead, they chose to waste my time, and show me a few other comparable campers, then they told me ohhh, well we'd have to trade in your camper and you'll need to give us 17k more for option 1, and 11k for option 2.
  
  I was like NO, you lied to me. You deceived me. I want my **** camper fixed. There are other rpods like mine on the lot take the parts off them since you know they are covered under warranty and give me back my **** camper.
  
  I am angry, they deceived me, wasted my time, and expected that they could come back for a second bite of the apple. This camper is a lemon. The couch broke, the closet nearly collapsed, the awning was attached double-sided sticky take on one side because the factory didn't put screws in it. We asked for our money back, we asked for another like camper, we asked for them to take the parts off another like one and file the warranty claim on it. So, I am angry. I bought a camper, I have owned it for 5 months and haven't seen it since may 6th. I don't even know if my stuff is still in it. It is sitting in the bottom lot with my name on it.

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 7, 2022/08/15) */
  Lazydays apologies for the warranty issues the customer experienced on their trip.
  
  A service appointment was scheduled, and the service department worked through the warranty repair process to get the claims submitted. The service advisor worked diligently with the manufacturer to get the warranty claims approved for repair. The service team works hard to complete the repairs as quickly as possible, so we apologize for any delays.
  
  We are waiting for parts to arrive to complete one repair, and the service advisor has updated the customer.
  
  The customer has picked up the unit and will be scheduled to return once the parts are received.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 5th wheel camper from Lazy Days. On my final inspection prior to delivery of the vehicle there was a noted cut in the flooring caused by one of the slides. The person doing the punch list stated the flooring would be repaired by having it melted or melded together and that it would be virtually unnoticeable. The unit was picked up and then returned to Lazy Days at the scheduled time to have the punch list completed which included the repair of the floor. Upon return tf the vehicle, it was noted they had cut out a large section of the flooring and glued a patch in its place. The flooring was curling at the edges upon just opening the coach up. This patch is a major walkway on the unit between the door and the Livingroom and directly adjacent to the dining table. It clearly will not hold up to the traffic it is expected to endure let alone be resistant to water and mildew as it is advertised by the manufacturer.
  
  Lazy Days has refused to repair the coach other than what they have done. It is not in new condition or even like new condition. I am asking that the flooring be completely replaced so that it is contiguous as it is designed to be or the unit be replaced. It was sold as brand new, the cut was noted on delivery and promised to be repaired in a certain fashion. The unit was then damaged by their attempt at patching the flooring and cutting out a larger piece in a traffic flow area.

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/12) */
  The repair was submitted to the manufacturer for warranty approval and the floor repair was approved for repair, not replacement. The repair was completed in December 2021 and the customer was notified that the repair was complete.
  
  Lazydays does not offer a warranty and any warranties provided are from the manufacturer or a third-party service provider.
  
  8. Warranties/Remedies. Any written warranty or service contract I receive from a manufacturer or third-party service contract provider are my sole and exclusive remedy for any problems I may have with the unit and I have no remedies against you including, but not limited to, revocation of acceptance and/or rescission. I agree that this paragraph applies even if my remedies fail of their essential purpose.
  
  Lazydays declines the repair request. We made the repairs as authorized by the manufacturer. Any additional repairs will need to be approved by the manufacturer or paid by the customer.
  
  
  Consumer Response /* (3000, 7, 2022/08/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  My flooring had an approximately 1.5 inch slit in it upon walk through. i was informed the flooring would be heated and bonded together and that it would be barely visible. The repair that was performed was extensive and destructive to the flooring. I am attaching an initial picture and the "so called" repair. This repair destroys the integrity of the flooring of the vehicle and the resale value of the unit. I am no accepting of their response that they are not at fault for further damaging the unit.