Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lazydays has 28 locations, listed below.

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• 

  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV of The Villages

  4505 Monaco Way Wildwood, FL 34785-9503

• 

  Lazydays RV of Knoxville at Strawberry Plains

  835 Huckleberry Springs Rd Knoxville, TN 37924-4347

• 

  Lazydays RV of Phoenix-Mesa

  2260 E Main St Mesa, AZ 85213

• 

  Lazydays RV of Portland

  16803 SE McLoughlin Blvd Portland, OR 97267-4957

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2012 Keystone alpine 5th wheel from the ********* Lazydays rv. It was a "as is" purchase. At the time of purchase the only thing I could visually see was there was a weak spot in the kitchen floor which the salesperson said was due to a water leak under the kitchen sink. I checked the rest of the coach and didn't see any visual signs of water damage or leaks at that time. I checked the ********* rv buyer's guide dated 07/27/22 and it shows the roof was checked and didn't show any damage. I asked them to install a tankless water heater for me which I was charged ******* for parts and the unit itself. I have had nothing but problems with it. I have called Lazydays rv service department several times because of problems I have had with it. I have no hot water flowing in my kitchen at all I have to boil water on the stove to wash my dishes. Lazydays rv is not providing me with a satisfactory solution they say it's a water flow issue. Well come to find out it was installed wrong and was leaking at the connections there Is water damage in the storage area now. The roof that had rave reviews on the rv buyer's guide is bad, the slides have bad or damaged seals i had a leak one slide and found out when I took it to have the water heater repaired there was a tear . I'm not an acrobat and due to an injury can't crawl around. I depend on the buyer's guide because to me it's a check by a certified technician. It should be a trusted document a consumer can depend on for a reference.

  Business Response

  Date: 02/07/2023

  The service manager spoke with the customer over a month ago and offered some assistance over the phone, but it is difficult to properly diagnose an issue without having the unit in the shop. Since then, there has been no further communication with the customer.

  The work order supplied by the customer states there were plumbing problems from the freeze. The line for the water heater repair states that two adapter fittings and gaskets had to be replaced, which could have been a result of the freeze.

  The unit purchased was sold As Is. Please refer to line 5 on the signed purchase contract.

  Lazydays apologizes for the issues the customer has experienced. If repairs are still needed, the customer would need to make an appointment for service. Based on the terms and conditions of the contract, the repairs would be at the customers expense.

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle on 12/9 and was communicated that there were no issues and that they stood behind the vehicle with a 30 day worry free guarantee. After taking the vehicle out on our first trip two weeks later there were multiple issues including two breakdowns. I checked carfax after all the problems and saw that the vehicle had been in a front end collision which explained the problems. Lazy days 30 day worry free doesnt cover any of the problems, the communication by the sales team was misleading.Repair costs have been in excess of $5k in the first month.

  Business Response

  Date: 01/24/2023

  A sales manager from the dealership has contacted the customer and he is working directly with him to resolve.

• Initial Complaint

  Date:01/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new Class C 2023 THOR RV and twice we tried to pick up after purchase but ************* fixed (should've been our first red-flag). Took out on first trip 8/2022. Leveling ***** went down but in morning before leaving they wouldn't come up-two of them were bent. Had to spend 6 hours and $600 trying to find repair guy who would come take jacks off so we could drive it. Service center says according to **** not under warranty because they were bent-although BRAND NEW and repair guy confirmed mechanical defects. Worst customer service and won't stand behind purchases. We regret ever going to buy RV here and want everyone to heed this warning before purchasing from LazyDays RV Loveland. Once they make a sale...it's all on you to figure things out. Worst experience ever.

  Business Response

  Date: 01/24/2023

  Lazydays apologizes for the customer's experience. The service manager contacted the customer directly and they have discussed and agreed upon a resolution.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** has had our coach since May of last year fixing just a hand full of cosmetic issues that needed to be fixed or caused by the dealer at purchase. Every time they tell us it is done we go to check it out and either they ********* thing and ignored the rest which happed many times or we show up and find out someone has actually hit the coach and damaged more items, this has happened twice now. After the first 3 months I figured it was normal, but now after 8 months and I am paying the loan and storage with no coach to use. The service manager will not let me go any higher than him, they will not let me speak to anyone else and he just says he is doing what he needs to do. I am now afraid that the front cap is cracked on the inside and water damage *** have occurred because they left the coach out with a 2" hole in the middle of rainy season here in *******. They assured me they checked but I do not trust them. These are the same people who said they fixed the awning, which was one of the first things they needed to fix, the first thing and after inspections every time they still had not fixed it. The last time we were there (December of 2022) it was finally fixed. I believe there are some shady things they are doing and hiding in my coach I am afraid to pull it as much as it has been hit, even to the point they had to repair the hitch on the front of the coach. I don't know where to go with this anymore, am I stuck with a lemon that they keep damaging and I am paying for? Would really like an exchange that we can feel comfortable pulling that it will not fall apart.*****************

  Business Response

  Date: 01/10/2023

  Lazydays apologizes for the customer's experience and the service delays. A manager has reached out to the customer to discuss and they are working directly with him to resolve.

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 *oachmen ********** in June 2022, since purchasing this motorhome I've had one issue after another. Recently in November 2022, the ************** went out. I had it replaced costing me $352.29. I contacted the ****************** at ********************************, and spoke with *************************** (**********************************/******************, she told me to contact ****************************, ****************** Representative at *oachmen *lass * ******** of ******************* at ************. I spoke with ******************, he indicated that he required a ******** ID, Receipt of the cost of repair, VIN, as well as the damaged part. I sent him what he asked for and have not heard a word from him, I have called him numerous times. I have other items that need attention from Lazy Days RV but feel that they are waiting for the warranty to run out.

  Business Response

  Date: 01/10/2023

  Lazydays apologizes that the **************** Representative for Coachmen has not returned your calls to provide you with an update on your reimbursement. We will follow up with the manufacturer, on your behalf, and see if we can obtain an update.

  For the additional items that need to be addressed, a service appointment will need to be scheduled. The unit is still under warranty,it was purchased in June of 2022 and the Coachmen warranty is valid for 1-year or ****** miles. We will request a member of our scheduling team reach out to you to schedule. 

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor service repairs to warranty items from the manufacture. Items were either poorly done or not addressed at all. They were happy to take my money when I purchased the unit, but to get it fixed has been almost nonexistent. They have delayed getting back to me on several items that were supposed to be fixed and now are telling me to take my repairs elsewhere even though they created them or didn't address them and now my warranty has expired.

  Business Response

  Date: 12/14/2022

  Lazydays apologizes for the service issues the customer has experienced. The customer spoke with the service manager about an issue he was experiencing with his battery. The service manager advised him to go to a local interstate battery dealer to have this reviewed under their warranty. At the time of his last pick up, it was explained that the water pressure concern reported by the customer could not be duplicated. According to the service team,the customer ran the faucet and confirmed the pressure looked good before taking the unit.

  On his last service visit, the customer expressed his dissatisfaction with the quality of service he has received from the dealership.The service team works hard to complete repairs and we apologize that we are unable to meet the customers expectations. 

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18533366
  
  I am rejecting this response because: To the the issue of the batteries, I told them that I could not take the batteries out due to fact that I had recent back surgery and I could not lift more than 10 lbs.  To go along with that they had installed a second battery at the time that I purchased the unit and the installation was such that I could not get the top off of the battery to remove it. Plus part of my complaint when I took the unit in was that my batteries weren't maintaining a charge and that they should be  if the solar charger was working correctly or that the batteries were bad, but the batteries were never checked, because they mentioned that the batteries were possibly bad.  Common sense would have been to check the state of the batteries if the solar charger was working correctly.  I mentioned all of this during my phone messages and text messages to the dealership.  They delayed their answers to me for a period of 2 weeks which allowed the 12 month warranty to expire.  AS far as the water pressure, I was told that they checked the water pressure and found it low and flushed my systems.  If this is the case why did my hot water heater have almost and inch of sludge in the bottom of it.  This is what caused  the unit to lose hot water pressure again.  I flushed the tank myself to fix the problem this along with not checking the batteries was why i made a statement about the lack of good service.  Plus in the mean time we found that the oven was not working now the factory warranty has expired.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new coach this year that had a VIN# issue that Lazy Days had to get fixed w/lender.For the most part Lazy Days had been okay to deal with. Shortly after our purchase we received a letter regarding a recall. Around this time we experienced some issues with leaking under coach. Took a video of leakage and brought coach to dealer for both repairs. We were advise that repairs would take about 6 weeks due to the recent influx of campers in the repair shop. We understood. Six weeks passed and no word from Lazy Days. We reached out and were notified they were waiting on a part. About two or three months pass, we reach out again. Our service contact now notifies us that there are no leaking issues. Clearly video shows that there is a leaking issue. We send him the video again. Finally, leakage issue is found and we are notified coach is ready for pick up. Although follow up was non-existing and repairs took longer than anticipated, we were not too upset with Lazy Days at this point. We reached our coach storage destination. This is when we felt most deceived. There were some major scratches and dents that were not there when camper was left at dealer for the recall and leak repairs. We immediately called our service contact which asked us to bring coach back to dealer for pictures. We had already taken pictures and sent them to him but he stated we must bring coach back to dealer. This is after we had already driven our coach to its storage destination and unhitch coach. Of course we took coach back to dealer where the service consultant took pictures and advise us that they would order those damaged parts. We are not sure if damages were caused by someone at the dealer driving into something or a person driving into camper. In either case, why did dealer not notify us of damages rather than us having to find out on our own? This lack of Integrity is what is most disturbing from a company like Lazy Days. Once again no follow up from Lazy Days.

  Business Response

  Date: 10/26/2022

  Lazydays apologizes for the communication delay. The service advisor has communicated with the customer and has provided him with an update.

  The service team was also unaware of the damage, so we are unable to provide any information on the incident.

  Customer Answer

  Date: 11/06/2022

   
  Complaint: 18310157
  
  LazyDays did reach out shortly after our BBB complaint with an update.  All parts have been received and our service consultant has asked us to come in for repairs. We have been unable to bring coach in due to some personal constraints but plan to ASAP.
  I am rejecting this response because:
  What we are not accepting is the response regarding service team not being aware of damages. Can video footage be reviewed? We are sure someone in the service team definitely knows what happened. An email(attached) was sent to our service consultant immediately after discovering damages on 10/1.
  Sincerely,
  
  *************************

  Business Response

  Date: 11/11/2022

  The service advisor communicated to the customer that we were unaware of the damages, and because of that we have no way of knowing when or where the damage occurred to be able to locate the video footage. 

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used RV, Lazydays gave us a 30 day bumper to bumper warranty. On day 3 we noticed the outdoor kitchen fridge was not cooling properly. Getting a call back after the purchase was unbecoming of Lazydays customer service values. After numerous attempts and messages left, we took the fridge in to have them look at it. After they "tested" it, they claim the fridge is working properly. It is my opinion and the opinion of other RVers that the test was done improperly or with an inaccurate thermometer. We brought the fridge home and conducted out own test, using certified thermometers. We documented the results proving it is not cooling properly and are now trying to contact Lazydays once again to share the results and get the fridge replaced.

  Business Response

  Date: 10/25/2022

  The customer brought the refrigerator in and it was plugged in and monitored.  During that time, the temperature was reading within the appropriate range.

  We apologize that the customer is still experiencing issues with the refrigerator. We will have someone from the local dealership reach out to the customer to discuss.

   

  Customer Answer

  Date: 10/25/2022

   
  Complaint: 18206335
  
  I am rejecting this response because: We havent received a new refrigerator and communication from the dealership has been extremely unsatisfactory after the point of sale. We called the dealership after we preformed our own testing at home with a more accurate thermometer. We waited a week before filing this complaint, needless to say we are still waiting for the original call back. During the walk through, your employee even mentioned the fridge didnt seem very cold but it had only been plugged in for a little over an hour so I took his word for it. Also you charge a $800 service fee yet the bathroom fan was dirty (I cleaned it), was given two sets of keys when only one set was for our camper (Lazydays made us copies) and the rear supports didnt work with the remote (I fixed). All these things should have been checked by the dealer prior to sale. Its unrealistic to expect a customer to go through every detail. Im not asking for much here, a replacement mini-fridge! 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/02/2022

  The service manager at the local dealership will be reaching out directly to the customer to discuss.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 Thor outlaw motorhome for approximately 200k. There have been multiple warranty issues we drop the vehicle off for repairs it was not fully Repaired just some of the issues were fixed we were lied to from the sales rep immediately which I have text documentation to prove This is been over a month now and the other parts should have been in To schedule to get the remaining repairs done. It is been over a month now and the other parts should have been in and be fixed The issues that arose from the faulty generator and no exhaust heat shield which melted the compartment couldve been fatal for me and my family. we still have not received our tag which we were told from the tag and title people here in the state of Tennessee that they did not receive it from lazy days RVs we have called numerous times my wife has left messages We have failed to receive any response from them or callbacks. This is been one of the worst purchase experiences of my life and I am thoroughly convinced that Lazydays RVs was aware that this unit was a lemon as it has been out of days of it has been in service and out of commission for more than 30 days in the first year that it was purchased and it had has had over a dozen issues We are going to ask that Lazydays compensate us for our wasted and Walls time in dealing with this faulty unit that we purchased and has not functioned as purchased since day one As well as a definitive and a mediate response with the remaining punch items repair work that has to be done and the rework of the generator wire which sparked and blew twice now. Seems they use the delay tactic to avoid fixing warranty issues . The faulty generator and heat shield could have been fatal to my family ,

  Business Response

  Date: 10/20/2022

  This customer is being represented by counsel. ********************** does not discuss legal cases on a public forum.

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18197791
  
  I am rejecting this response because it still does not remedy the fact that lazy days Rv practices deceitfully and fraudulently.
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We picked up ****** Jan 2021. Both my wife and I were hospitalized with Covid in 2021 with extensive sequelae. We took 2 trips in summer of 2021 and while getting ready for another trip in Aug. 2021, it was noted that there was a noise when the slide moved in/out. We put ****** in the shop mid Aug 2021. While awaiting a diagnosis as to what the problem was on the *** ******************** was hospitalized with a life threatening illness, was hospitalized for two month, bed riddenuntil Mar 2022, then three months of rehab and still having sequalae from this illness. During this extremely stressful time, we were dealing with a $30,000 repair for a crack in the frame of the kitchen slide, *************, broken tile and kitchen sink drainage problem. We were told by our extended warranty people, *** *********** which was sold to us by Lazy Days for $14,962.50 that this wasn't covered by the extended warranty even though the policy listed "metal frame, brackets and welds. We talked to several people at Lazy Days over a period of several months with no resolution. Spoke with ***************, Dir. of Finance who indicated on several occasions that he would check to see why the claim was denied. Never head back from him and after several voicemails left for him, I spoke with him and he said he had turned it over to "*****" who said she would check on it and we have never heard back. This dialogue started on August 5, 2022 and it is now mid-October, 2022 with no resolution or explanation as to why this was not covered under our extended warranty.

  Business Response

  Date: 10/20/2022

  We are sorry to hear of the health issues the customers had to deal with, and hope things are better now.

  We followed up with the service contract provider and they explained the reason for denying the claim. The issue reported was with the framing of the slide out, which is not listed for coverage under the slide out section.The covered items under the slide out section include: Motor,hydraulic/electric pump, actuators, power cylinders, worn gear and gear sets,control switches and wiring harness.

  Lazydays respectfully declines the customers refund request. Per the terms and conditions of the purchase agreement, Lazydays does not provide a warranty. *Please see paragraph 6 below.
  6. Exclusion of Warranties from Lazydays. I agree that you make no warranty regarding the product. Any warranty or service contract I receive is provided by a manufacturer or third party service contract provider. I understand that you are not an agent of any manufacturer, warrantor or service contract provider and you are not liable under any warranty or service contract as you do not enter into any warranty or service contract as part of the sale.

  Additionally, our records indicate the customer canceled the extended service contract and has been refunded the prorated balance.

  Customer Answer

  Date: 10/24/2022

   
  Complaint: 18197208
  
  I am rejecting this response because:

  We never had any correspondence that this charge was pro-rated. It showed that it was pro-rated as of August 19, 2022 and it should have been pro-rated from August/September of 2021 when the claim for the ** repair was denied. When I spoke with ***** on 8/5/2022, I told her not to process the request until I was able to speak with someone. I spoke with ******************** on 8/6/2022 and he was supposed to get back to me with rationale as to why this claim was denied back in August, 2021. After never getting any callbacks about why the claim was denied, I even wrote the general manager *********************** on 9/2/2022 and never received a response. The warranty states it covers "Metal Frame, brackets and welds" and this did not specify that it was only certain welds that were covered. At this point, we want this to be over but we want the pro-rated amount to go back to August/September 2021 when the problem that the *************** said that this problem wasn't covered. I should not be penalized because I had a life-threatening illness which almost killed me and I was unable to perform any activities of daily living - much less try to deal with a poor warrant that I paid $14,962.50.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/26/2022

  Lazydays cannot submit the request to cancel a warranty without the customers request. The customer filled out and submitted the necessary documents to cancel their warranty. The customer requested to have the warranty cancelled back to the time of purchase or pick up, but we explained we could not cancel past 30 days.

  ************************** Service (****), the warranty administrator, is a third-party company. All warranty authorizations and cancellations are upheld based on the terms and conditions of their contract.

  Lazydays understands that the customer experienced some health-related issues, and we sympathize with the customers situation, but we are unable to change the policies of another company.

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18197208
  
  I am rejecting this response because: This is extremely poor customer service and I will make sure to tell everyone I come in contact within the ** world to be wary of this business. We were also told by our insurance company that the ** had been wrecked and we were never told of this and we are wondering if the required "repairs" were a result of this action. We are seeking out legal counsel.

  Sincerely,
  
  ***************************