Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV of The Villages

  4505 Monaco Way Wildwood, FL 34785-9503

• 

  Lazydays RV of Knoxville at Strawberry Plains

  835 Huckleberry Springs Rd Knoxville, TN 37924-4347

• 

  Lazydays RV of Phoenix-Mesa

  2260 E Main St Mesa, AZ 85213

• 

  Lazydays RV of Portland

  16803 SE McLoughlin Blvd Portland, OR 97267-4957

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before I got the rv the service department does a walk through to make sure everything is working. They did a horrible job.During the walk through I did with dealership I found the following things.-light on stove dial wasnt working -missing microwave plate -missing speaker cover -bathroom door not aligned -the extra tv mount was mounted upside down -propane tanks not full as promised They fixed this but this was all missed by the service walk through.After I got the rv home the next day I found even more.-no Curtains in one of the bedroom windows -no mini blinds bar in kitchen window -no tv remote for outside tv -tv cable cord broken on outside tv -bedroom light stripped out in wall -shampoo holder wouldnt latch Its been 2 1/2 months and Ive called them weekly. *** talked to service and service manager and they have done nothing. They have called me 2 times and thats it. The sales guy I dealt with has emailed service and his manager for me many times and still nothing.Many reviews they respond with email this email address. I did that over a month ago and still nothing.

  Business Response

  Date: 04/16/2024

  Thank you for bringing this issue to our attention, we apologize for the lack of communication and your poor experience.

  We reached out to the dealership at Lazydays of ******** at ********* and have been advised that they spoke with you to let you know all parts have now arrived and to schedule an appointment to have them repaired/replaced, but as you are unable to bring the Unit in you were advised that you could pick up the parts. The stove issue and speaker were both fixed prior to the Unit initially leaving the dealership.

  If you need anything further please feel free to reach out directly to the General Manager, *************************** at *************************************** or to the Service Manager, ***************************** at **************************************** for further assistance.
  Lazydays thanks you for your patience and continued business. 

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21567336
  
  I am rejecting this response because:
  I was never told these things.  Also I was told they would take care of it. Under warranty a mobile tech should be sent out to location.
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/23/2024

  When we reached out to the dealership at Lazydays of ******** at ********* we were advised that, as ****************** states, several issues were fixed prior to the Unit initially leaving the dealership. However, as soon as the dealership became aware of the Units other manufacturing defects and imperfections that needed repair, the service department ordered the parts and escalated these issues to the manufacturer to allow them the reasonable opportunity to repair the issues under their warranty,as it is the manufacturer that designed, built, and warrantied the vehicle.  Understandably, there are several factors that can impact the turnaround time for warranty claim repairs.  In this instance, following manufacturer approval, the parts had to be ordered and shipped, which caused further delay.  The parts have since arrived,and the dealership has spoken to ****************** to advise him of their arrival, and to schedule an appointment to have them repaired or replaced at a time that is convenient for ******************.  However, ***************** informed the dealership that he was unable to bring the Unit in for any repairs due to the time it may take as he lives in his Unit full time. Therefore,he agreed that he would pick the parts up as we do not offer a mobile services. 

  Thank you for letting us address ******************' concerns again. We hope to continue serving him in the future. 

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21567336
  
  I am rejecting this response because:
  Stop the lies. This conversation about me picking it up never happened.
  When I told them I couldnt bring the rv in they said they would get back to me and never did.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Update - the service advisor who was supposed to be working our case quit. Since we purchased in 2022, the service department has changed over multiple times. This speaks to the ownership. ************ Corporate has been very responsive and great to work with and so I would recommend ************ but not Lazy Days Milwaukie OR.It never feels good to write a negative review. However, this is the only way I can share our experience with Lazy Days in ********. We purchased a new 2022 ************ from this Lazy Days and from the beginning of ownership, it had an issue with the slide (among some other more minor issues). We took it into the Lazy Days for the warranty work, including the slide. Our RV sat in their shop for 3 months - we had only owned it for 2 at this point. We called and called week after week with no answer as to what was going on. We found out that the repair staff all quit and so that bottlenecked the repair process. This information came from the Assistant Manager of the dealership who had also just started in his position. We finally retrieved our unit and one of the repairs, which was an issue with a stain on the wall that was from putty from the manufacturer, was even larger than when we brought it in because when they went to try to remove it by wiping it, it expanded the stain. They said we would now have to bring it back to replace the entire panel - we wanted to actually use our RV so we took it back in that condition and planned on having it repaired when the season was over. Side note but really important to know the type of business you might be dealing with: We had winterized our unit before bringing it to Lazy Days for the warranty work since it was winter and you will never believe this - one of their employees went to the bathroom (use your imagination) and clogged the toilet - which we did not discover until we got home. They sent us home with our RV with a fully clogged toilet. We discovered this the next day when we went out on our long planned camping trip - we had to turn around and come back as we could not use the bathroom. Fast forward to March 2023 - our slide problem was never fixed by Lazy Days so we have been battling it and brought it in hoping for the actual repair this time. The first time they simply lubricated it (it was brand new so that was not needed).

  Business Response

  Date: 04/18/2024

   

  Thank you very much for bringing this issue to our attention.We have spoken to the dealership at Lazydays of ******** at ********* and have been advised that they have diagnosed your Unit and retrieved all the information needed and that they are currently waiting on the parts to arrive to perform the repair.  The dealership would also like to offer a free winterization for your Unit as a gesture of goodwill for the issues you have already faced. 

  Please reach out to the Service manager, ***************************** directly to schedule that for a later date that is convenient for you.  ********* can be reached via email at **************************************** or via phone at  ***********************. We apologize for your poor experience and hope to continue serving you in the future. 

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21558620
  

  Lazy Days - as of April 17th, 2024, the Portland dealership had not even ordered the parts. I confirmed this with *********************** Our RV has been with Lazy Days repair for over a month now. Please contact your dealership and confirm the parts have been ordered and the expected arrival of the parts. We have had this problem since we purchased the unit new. The first time our RV sat at the dealership for 3 months!! We are now going into our second month and prime RV season.

   

  
  

  Business Response

  Date: 04/25/2024

  Thank you for reaching out to us again. We have spoken to the Service Manager, *****************************, who advised that the wall panel replacement has been completed. The dealership had ordered the slide mechanism om 4/16/24, and just received it 2 days ago. It is scheduled to go back into the shop today (4/25/24) for that repair. Once they are done with that repair the unit will be  ready to go.

  We appreciate you allowing us the continued opportunity to address your concerns and we hope to continue serving you in the future. 

  Customer Answer

  Date: 04/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Motorhome was lazydays at the time we picked up the unit from being finished after waiting several months. The windshield was incorrectly installed after breaking 3 in the process and currently has a huge gap I the corner causing water and wind to enter. While in their care it got an infestation of mice and they cause damage inside as well as under the motorhome. It was paid to be cleaned and was never done. The gel coat on the motorhome is not correctly done and is still cracked in the location of the damage and other spots. Id say overall was shotty work and not done professionally

  Business Response

  Date: 04/16/2024

  Thank you for making us aware of your experience at Lazydays of ******* at **********  We have reached out to the dealership , who have informed us that this was initially an insurance claim, and the windshield was initially installed by another company, however when Lazydays repairs were completed the customer paid the final bill directly to **********************, and their insurance company issued the final supplement payment to them directly. At this time, the customer filed a dispute with their credit card company to gain their payment back from Lazydays.  Currently, the dealership is waiting on the credit card company to advise to the finality of that chargeback to see if it was completed.  
  
  When Lazydays prepared the initial estimate to the insurance company for the detail, the insurance company did not agree with the length of time and cut it to 2 hours making a complete detail impossible. This was discussed with the **** at that time.  As to the rodents, Lazydays take reasonable measures to protect customers RVs, as well as the hundreds of RVs that we personally own that are on property, in addition to buildings and contents including wiring, tools, computers and equipment.  We have had no known rodent issues with any other RV on this property or buildings. This would be an insurable loss and Lazydays would gladly work with the Lees if they want to file a claim with their insurance company to address their rodent issue.
  
  The dealership has tried to reach out to the customer to gain information on the chargeback and to prioritize any repairs, with no success. The customer may feel free to reach out to the Service Director of the dealership, *********************** at **************************************** or via phone at **************.
  
  Thank you for your business and we look forward to serving you in the future. 

  Business Response

  Date: 04/16/2024

  Thank you for making us aware of your experience at Lazydays of ******* at **********  We have reached out to the dealership , who have informed us that this was initially an insurance claim, and the windshield was initially installed by another company, however when Lazydays repairs were completed the customer paid the final bill directly to **********************, and their insurance company issued the final supplement payment to them directly. At this time, the customer filed a dispute with their credit card company to gain their payment back from Lazydays.  Currently, the dealership is waiting on the credit card company to advise to the finality of that chargeback to see if it was completed.  
  
  When Lazydays prepared the initial estimate to the insurance company for the detail, the insurance company did not agree with the length of time and cut it to 2 hours making a complete detail impossible. This was discussed with the **** at that time.  As to the rodents, Lazydays take reasonable measures to protect customers RVs, as well as the hundreds of RVs that we personally own that are on property, in addition to buildings and contents including wiring, tools, computers and equipment.  We have had no known rodent issues with any other RV on this property or buildings. This would be an insurable loss and Lazydays would gladly work with the Lees if they want to file a claim with their insurance company to address their rodent issue.
  
  The dealership has tried to reach out to the customer to gain information on the chargeback and to prioritize any repairs, with no success. The customer may feel free to reach out to the Service Director of the dealership, *********************** at **************************************** or via phone at **************.
  
  Thank you for your business and we look forward to serving you in the future. 

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21558166
  
  I am rejecting this response because:
  On 12/29/2023 I reached out to let our adjuster *********************** know of the issues and was advised to send **** at lazydays an email.  Not only did I send **** an email but we tried to call several times. We left messages with lazy days and also called the main office to try to reach someone else or at least someone that could also get in touch with him or a manager for a call back.  Again, Another attempt we sent an email to ************************* and our insurance adjuster ****** both on 1/2/2024 trying again to reach him.  *********************** responded back and we never got an email back nor did we receive a phone call back from **** or anyone at Lazydays formally Orangewood RV.  In regards to the windshield we had it installed from a company in ********** where the initial damage was caused, the windshield was installed perfectly and there was no damage to it until it was removed by Lazydays.  During Lazydays removal somehow they managed to break the winsdshield, not only did they break the original one we had installed but we were told after several weeks of silence that they somehow broke two others.  At this point we were suppose to have the motorhome back it was in their care for almost 4 months.  Both times after the initial attempt of installing the windshield, we would try to call and no one would call us back it would take days on their end to reach back to ** and both times we got the same story that they broke the windshield trying to again install it.  It was a constant delay after delay.  After I think the 3 attempt and broken windshield we were told they were having the Boss do the work so they can assure it was done right.  The end result is that our windshield has a HUGE gap in the drivers side upper corner and the trim is buckled and pulling away.  Also thats not the only issue were having, the cracks on the front of the motorhome are coming back and as I mentioned the mice issue.  The job in itself took 3 times as long as it should.  We gave them plenty of time to complete the work but due to their mishaps and lack of communication it to way to long and the job is still not completed correctly.  Not one time did we request for them to do the job quickly, all this time was due to them causing more damage in their care and fixing what damage they caused. Lazydays actually called us to say they were done we never requested after waiting all this time for them to cut corners and get it done in a few hours less time thats not true and after waiting all this time it seems alittle odd wed now say cut 2 hours of cleaning time?!?!  At the end of the day we trusted them to do the work on the motorhome and communicate with us and this was not done.  

  Sincerely,
  
  *******************

  Business Response

  Date: 04/22/2024

  In response to the Lees rejection, we reached out to the dealership for additional information. We were advised that their service advisor ****, is no longer an employee, therefore neither the Lees or their insurance agent will be able to reach him via email. Any further inquiries should be directed to the Service Director,***************************, at ****************************************************** 

  ****************** advised us that the windshield was installed by Lazydays sublet vendor, Auto Glass Boss, as they are the company that does all the windshields for our Lazydays of ******* at ********* location. The windshield was removed for repairs to the front cap, and once those repairs were complete Auto Glass Boss went to reinstall the windshield and it broke, (the dealership suspected it may have had a defect, such as a rock chip).  ****************** personally notified ********** the day this took place. The replacement glass came in damaged.When it arrived damaged ******************, again, personally notified ********** of the damage and advised him that it would have to be re-ordered. The 3rd windshield was successfully installed.  Lazydays encountered unexpected delays as the ********************** needed to approve the initial windshield that broke, and then it had to be ordered and re-ordered. Lazydays first saw the Lees RV on August 7th,2023, when ****************** met with ********** to write the estimate.   At this time the Lees scheduled to pick up their RV on the 8th, after which, the Lees had their RV in their possession until it came back to the dealership in October 2023.  Lazydays finally gained authorization to proceed with repairs on October 23rd,2023.  The Lees ultimately accepted their Unit back on December 21st,2023, after the repairs were completed. ****************** also advised that he spoke with ********** about his insurance company cutting the detail time. 
  
  To better respond to the Lees, ****************** has advised that he will reach out directly to ********** to discuss any further issues he may be having.  We apologize for any inconvenience caused and hope to continue serving Mr. and ***********. 

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21558166
  
  I am rejecting this response because:

  We had the company that did the installation called Auto glass Boss come out to reinstall the windshield.  At that time we were told that it was the incorrect size for our motorhome and lazydays ordered the wrong one.  We have talked to Lazydays but have not yet recieved a response back from them regarding a resolution.  

  I also forgot to write that when we met with lazy days they did in fact say that because of the windshield not being the correct size the cracks most likely come back from the windshield bouncing around due to it being smaller than what was supposed to be.  
  Sent from my iPhone

  Sincerely,
  
  *******************

  Business Response

  Date: 05/16/2024

  Thank you for reaching back out to us. We have spoken to our dealership at ********, (East),Arrowhead again, and have been informed that Auto Glass Boss did go out to the customers house to reset their windshield, to avoid any issues with a trip that the customer had pending.  During the reset, the installer mentioned the windshield appeared to be the wrong one.  After the customer completed their trip, they met the Service Director of our dealership, ***********************, at our Arrowhead dealership and he was able to get the numbers off the windshield that we installed, to compare it with the windshield that we ordered.  He had pointed out to the customer that the windshield we installed was ordered by their RV information, glass measurements, as well as compared to the numbers on their prior windshield.  Unfortunately, he does not have access to the pictures of the customers prior windshield, as that was all on Orangewood RV Centers server.  That is critical information as the windshield the customer previously had installed had just been done by another shop, and it too may have been wrong.  If it was wrong and the dealership used that information to order another one, it is possible that the wrong windshield was again ordered.  At the time the customer advised they had that pertinent information at home and would send it to ******************.  This week, the customers advised ****************** that, in fact, they could not find  the information he needed.  ****************** asked for the customers approval to contact their insurance agent to request that information on their behalf, as they should have it, but the customer has not yet responded to this request. ****************** will check with the customer again, or please have the customer contact him to give that approval at ************** or **************************************** , after which we can proceed to successfully complete this repair/replacement.
  
  We thank you for your continued business and hope this will resolve this matter for you. 

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21558166
  
  I am rejecting this response because:
  The information Is being sent back to this complaint is not only untrue but inaccurate information.  First off the windshield we originally had installed in ********** was the correct windshield there are two sizes confirmed by not only the manufacturer Coach Glass but the installer (**********).  The Company Coach ***** also informed me that the proper way to insure that the correct glass is installed and ordered properly is by measuring the opening they also said that there is a definite difference in the two, as one is larger than the other and measuring is the only way to make sure you get the right one.  Regardless of what Lazydays is insinuating they had a responsibility to do their own legwork and make sure that they did the measurements and research to make sure that they ordered the correct windshield and they did not do that.  Going off what they are saying they called and ordered it from a reputable company (coach glass which they are) so therefore the questions I was asked by coach ***** should have also been asked to lazydays when preferring and if that was done they would have not ordered the smaller windshield they would have ordered the large one piece 53 one.  Being a RV repair this is something that is there responsibility to do or find an outside company to do for them.  In fact they decided to order it and then called a windshield company just to do the install.  I have talked to **** from lazydays but I asked him to send me in writing what they are doing to fix this so that this can be resolved and he insured me that they ARE fixing the issues I initially discussed in this dispute but told me that he can not put it in writing as of yet, and so in my opinion this is not resolved by any means.  Also lazydays wrote that we didnt get them the information they are requesting and this is not true.  In fact we did talk to them and also told them they could reach out to ****** from our insurance as they requested and get information on the windshield if they are able.  We also told **** our receipt from ********** did not have a specific size or number so this would not be of any help.  Im just not sure why they dont have this being they are the ones that ordered it and got a receipt or invoice from Coach Glass.  I was also told by **** that they windshield they installed has a number on it to identify what they installed but according to Coach Glass that is not correct.  The imprint on the drivers side is a DOT number it does not give any type of information on specs for this windshield this is what coach glass told me and so Im not sure how they are saying they got information off my original one when it was also came from the same company.  In conclusion I dont think putting blame on others is the way to handle this.  Since Lazydays initially Broke our windshield while doing the work it is their responsibility to get ahold of a company that knows what it needed to replace it and or properly measure it prior to ordering.  This is fully their wrong doing not anyone elses, and it needs to get fixed whether they find a company that knows how to do it or they do it themselves either way.  

  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/21/2024

  Thank you for reaching back out to us about these further concerns.  We have been advised by ***************** that he verbally explained to the customer, on or about May 16th or 17th, that the dealership is going to take care of the windshield. Additionally, it is not anyones intention to blame, or point fingers, at anyone else.  Questions are asked to further research the problem to satisfy the customer and avoid getting another wrong windshield.   The dealership has advised they will communicate in writing to the Lees in that they take full responsibility regarding the windshield.
  
  At this juncture the dealership is not ready to order the windshield.   The coach has additional work that will need to be done, as a supplement to the initial claim, for damage above the windshield that Lazydays were not aware of.   There are also some repairs below the windshield that will need to be readdressed that have failed, likely due to the wrong windshield being installed, that allowed the glass to bounce and therefore cracked the cap below the windshield. 
  
  The dealership advised that the **** stated they have some trips planned that they wish to take before they bring the coach back for repairs, so the dealership will order the windshield in time for installation on a date which is convenient for the Lees.
  
  Hopefully,the dealerships commitment to replace the windshield, in writing, will put the Lees mind at rest and Lazydays thank them for their continued business.   

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Camper from Century Rv in June of 2023. This camper comes with a 12 month Manufacturer warranty that can be serviced through the dealer where we purchased it. Lazydays acquired Century RV in August of 2023. I called in December to get warranty work done on our camper as a few things have broken that shouldn't have. I reached out to Century, which I was redirected to Lazydays as they are the owner now, and was able to make an appointment for ******many months out from when I scheduled. I was contacted by a re-scheduling team from Florida 6 days before my schedule warranty repair appointment only to be told that they would be canceling the appointment due to a staffing shortage. I was also informed that I would not be able to reschedule this appointment and I would need to find another service center to perform the repairs. I called the manufacturer and they informed me that this location is the only place within 100 miles that can do warranty work on this model and since I purchased it from them, I would need to schedule with them...somehow. I feel that Lazydays has "passed the buck" although there is no one to pass it off to. I feel that they need to honor the warranty work that they promised by purchasing Century Rv or buy my camper back from me at my cost if they refuse to complete the warranty work.

  Business Response

  Date: 04/12/2024

  Thank you very much for bringing this issue to our attention.We apologize for the difficulties you have experienced in scheduling your Unit for warranty work.

  The General Manager of the Longmont location, *************************, has been made aware of your recent experience. We have been informed that Service Advisor, ***********************, will be contacting you within 1-2 business days to provide assistance.  If you prefer, you may contact ***** or ***** directly  at ************************************** or ************************************************. 

  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future. 

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a motorhome and traded in our motorhome to them in March 2024. We were misinformed by finance mgr on the loan and did not get what he stated would be the coverage after checking with the warranty company so we asked to rebook our loan and remove it. He refused, informed him Bank would do it and said it was okay he continued to refuse spoke with his bank rep never got back to us at all about anything further and rebooked it and informed us when we were to come in to sign. In the interim we decided to remove another warranty that we looked at that did not have the coverage we were told again refused. The bank said they would do the rebook at no charge but finance mgr refused and stated we could come and bring our motorhome back and pick up old one and our business would be concluded. Spoke to mgr no help very rude, and filed a complaint with their customer experience site which was awful they forwarded my complaint to the finance mgr who the complaint was about. They said it was an error and called me, did absolutely nothing told me I lied and we had gotten this paint protection so it could not be refunded then found out dealer had not done no apology etc. Told them wanted finance to rebook loan again can be done, again refused totally there was no cost to the dealer at all it was free and they could remove off our loan. Finance refused. Had requested also they give us a better deal on the pain protection for this experience again nothing but refusal. The loan can be rebooked even today, customer experience at corporate did nothing but make things worse and send emails as response. It is a joke and awful. We thought CW was horrible not compared to this. Our MH has defects and needs work have heard nothing at all. And the finance mgr is the absolute worst for customer assistance and the mgr of ****** either did NOT contact us as they stated they would or this could of been resolved. Absolute worst customer experience and there is no contact or follow up

  Business Response

  Date: 04/02/2024

  Thank you for making us aware of this concern via this website.  At your request, the General Manager of the dealership, ****************, already rewrote your loan to remove the extended service contract, with no additional fees to you, on or about March 18,2024.  Since that loan is now fully funded it cannot be rewritten again.  However, as previously communicated to you via email, **************** agrees to honor your additional request to reimburse the full amount you paid for the protection plan, directly to the bank that financed your Unit. Reimbursed funds will be applied to the loan itself on or about April 8, 2024.    Additionally,as a gesture of goodwill, **************** also confirms his previously communicated offer of a free first winterizing for your Unit, at a date that is convenience for you.  As to any repairs or parts that are needed for your Unit, please reach out directly to **************** at **************************************** who will be happy to assist you with those. 

  Our corporate and dealership team will continue to keep the lines of communication with you open, as they have done this past month.

  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future.

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7, 2023 we entered into an agreement to purchase a new RV from Lazyday's of Knoxville *********. We put down $1000 and agreed to a purchase price and trade in value of our 2017 American Coach. ****** secured financing and sent us a completed *****'s Contract with all the purchase and financing figures and was signed by their sales manager. On December 23rd we receive a phone call from the dealership's general manager saying they were not "comfortable " with the contract and could not honor it as they had signed. We were told we would have to agree to forty thousand dollars less for our trade or they would have to cancel the contract. Unfortunately for us, the manufacturer no longer was manufacturing this model. According to the manufacturer, this dealer had the last one in the country in the exterior color and options we desired. The dealer knew this on the very first day we spoke. The dealer was unwilling to accept anything other than forty thousand dollars less for our trade in. We were forced to put another thirty one thousand dollars down, on top of the original thirty thousand, or lose out on the last unit available. We know the dealership knew this and believe they used it to their advantage. We are wanting this dealer to live up to the original Buyer's Contract, that they themselves **** up, and to refund us the thirty one thousand dollars we had to pay extra when they breached their own contract.

  Business Response

  Date: 04/01/2024

  Thank you for making us aware of this concern on this website. The original contract referenced in this complaint was never sent back to Lazydays as fully executed.  During a later sales review it was found that a new contract was warranted, as the banks requirements to finance the loan had changed due to the market value of the Belmores trade-in Unit. Subsequently, the price of the trade in was also adjusted.  When presented with this news, the Belmores were given several options to back out of the new agreement prior to its final signature. The Belmores verbally agreed to move forward with the purchase and trade-in option based on the new figures presented to them.  The paperwork for this new contract was not signed, by Mr. and *******************, until some 4 weeks after the verbal confirmation of same, and after Lazydays had already picked up the Belmores trade-in Unit from them as they were unable to bring it in themselves. After signing the agreement, the Belmores were then onsite at Lazydays for an entire day swapping out their belongings from the trade in to the new Unit, which still allowed them more time to voice their concerns. The Belmores were given ample opportunity to back out of the agreement but chose to follow through with it. Lazydays has relayed all of the above to the Belmores in several prior communications, but are happy to readdress their concerns here.   

  Customer Answer

  Date: 04/23/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  The following is my response to the response letter from *******'s regarding my complaint #********. 
  
  In both the response to the Tennessee Consumer Affairs complaint and the one here, *******'s is asserting that because the buyer's agreement contract they completed, signed and sent to us, was never signed and sent back to them, this contract was never "executed". In which case they can't be held responsible for the agreements they made in it. Had my two complaints been read in their entirety, I explained why your dealerships salesperson told us to NOT to sign and send it back.  However, despite the sales contract, having been signed by the dealership's sales manager, their argument is by me not returning it to them with my signature, it was never a binding contract. If there was no valid contract, then there was no agreed upon sale. Even with their own Sales Manager's signature, without ours, this was never a valid and binding contract. If that is the argument they wish to make, than why did they release our personal and financial information to at least two banking institutions, that we know of, to secure us financing when I never gave any written authorization to do so. And if there was no valid contract, as they argue, why would you secure financing for a sales contract not yet signed and "executed"?  They can't have it both ways.
  
  We were up front with our salesperson from the very first call.  The unit on their lot, according to the manufacturer, was the last new unit in the country, with everything we were looking for. Since the manufacturer had stopped producing this model some five months prior, there were no other ones to be had. *******'s keeps saying we were given options. What it boiled down to was a take or leave it proposition. I was told there was no room to negotiate the new terms they were throwing at us. If we didn't accept them, they were going to cancel the entire contract and sell the unit to someone else. That's not so much an option as we felt an ultimatum. 
  
  ******************* statements about the dealership providing services to pick up our coach and deliver the new RV is not correct. While the dealership did provide us with the name of a private transport company that is all they did. We had to arrange and pay for the company to fly down to ******* and drive our coach up to Knoxville. We then paid this same transporter to tow our new RV from the dealership in Knoxville to ***************. *******'s had no part in either of these transactions. 
  
  *************** was again given inaccurate information when she says we were given one full day to swap out our belongings. We were actually on the dealership's lot for two and a half days transferring our property from one RV to the other. Despite having requested the two units be parked side by side, as was done for our previous Lazyday's RV purchase, the units were parked approximately 500 feet apart and up a steep hill. 
  
  ******************* statement about us being on property and having ample opportunity to voice our concerns is again, simply not true. We were told by ***************, the General Manager, and *********************, the Sales Manager, on two separate phone calls, that there was no room to negotiate any of the figures they were now giving us. I have recorded phone calls in which I express my disbelief of what was happening and what *************** and ********************* were telling us. **** admits there was no misrepresentation or deception on our part that has brought about them breaching their own contract. **** says there were people at their dealership that didn't do their jobs as they should have. The figures they were now giving us  is "where we're at" and are not going to change. Where in this scenario would me voicing any further concerns about how we were being treated have been any benefit to us?  
  
  On the December 23rd phone call with ***************, he mentions dealerships review all pending contracts every 60 days. If that being the case, why was ours being looked at only sixteen days from when it was drawn up? I have checked with two random dealerships, with one being another Lazyday's location, and I was told they themselves have no specific 60 day review policy on pending sales. The two individuals I spoke with were not aware of any such standard practice in their experiences. 
  
  According to *************** and *********************, the trade in values for RV's change after the first of every year. If that fact were true, why weren't we made aware of this right away on December 7th?  I was told our value for our coach dropped $40K as soon as January 1st came around.  I have done some very exhaustive on line research and have yet to find any website, that tracts wholesale and retail values of RV's, that shows a drop anywhere close to this figure. Please, if there is one out there,  I would like to know. 
  
  I realize that the authors of both *******'s responses, ************************************ and **************************** were in no way involved, directly or indirectly, with this transaction. As such, their responses are based solely on information provided to them both in the second and third person. In fact the three key employees directly involved in negotiating and putting together the contract, the salesman, sales manager and the finance manager are no longer with the company. If the three people responsible for putting together this deal were no longer employed with *******'s when my complaint was submitted, where did ******************* and *************** get their information and how accurate and credible can it be. 
  
  
  When I first voiced my concern in the form of a review on the Dealer's website, I received a response from "the owner" asking for contact information to discuss our situation further. I gave them my email address but never heard from anyone. 
  
  In closing these are the facts:
  
  -On December 7, we put money down on an RV your Knoxville dealership had advertised on RV Trader.com. On this same day the dealership prepares a Buyer's Order or Contract detailing the the value amounts of the purchase price, trade in value, taxes and title fees along with a list of talked about dealer installed options. This contract was signed by Sales Manager *********************** and emailed to me. Because the dealer options list and prices were not accurate I was told to NOT send back this contract and wait for a corrected one. 
  
  - I have a photo of an inter-office letter, dated December 9th, concerning our purchase and the discussed dealer options and related costs. This inter-office memo was sent by the Service Manager, ********************* concerning installing sliding cargo trays. This memo went out to the sales manager, ***********************, the salesman, ******************************************* and both *************** and *********************. So their own records show that as early as December 9th **** and **** were made aware of this sale. Neither **** or **** can say they weren't aware of this sale prior to the call I received on December 23rd. 
  
  -The information given to both ******************* and *************** for the basis of their responses were incomplete, inaccurate or just not true. 
  
  -If the contract wasn't "executed " by me not sending a signed copy back, how is it that they proceeded with the purchase process without my signature and, in their own words, a non valid contract?  
  
  -If both **** and **** knew the value of any trade lessens after the first of the year why weren't we told. Would a reasonable person believe that this dealership would have forgotten to informed us of this fact?  Something that critical should have been brought to our attention right away so as not to lose 40K in trade in value if we waited another three weeks. That is if what they say is true, they didn't want us to know this. 
  
  As mentioned, given our situation, *******'s options amounted to a take it or leave it ultimatum. We were up front with our sales person from day one and can't but feel this information was used against us. We had hoped that once this breach of contract situation was known to the **************** in *******, some satisfactory resolution could be reached. However, to date I have seen no such effort, only blame directed our way. The General Manager, *************** admitted this whole situation is a result of a series of mistakes by employees at his dealership and yet the dealership has offered nothing in the way of compensation for what has been done to us. 
  
  If you're a reputable business you don't enter into an agreement, accept money down, draw up a purchase contract, have the person responsible for all sales sign it and secure financing for the customer only to say you're not going to honor it some three weeks later. That's not okay! You just don't do that! And there's no amount of spin you can put on it that can make it so. 
  
  Their website says they "treat customers like family" and "provide their customers the best RV purchase, service and ownership experience."
  
  Look at the on-line reviews and complaints filed with the State of Tennessee and the Better Business Bureau of **************. You have a serious problem with how this business, that now carries your name, treats people. All these people can't be wrong!
  
  Being a past ********** member who's been treated this way I have to ask. Are you going to accept any responsibility for this dealership's actions?  How much compensation is fair to 
  make up for your dealer's mistakes that we have had to suffer financially because of. 

  Sincerely,
  
  *****************************

  Business Response

  Date: 04/23/2024

   

  At no time were either Mr. or ******************* placed under protest or duress to sign the contract or coerced into providing the additional funds that the bank required to finance the Unit. By Mr. ******** own admission, they were able to purchase the Unit or leave it in Lazydays possession. They may have refused the deal at any time. By signing and accepting delivery of the Unit they understood and accepted the terms. 

  Thank you for giving us the opportunity to respond to this again. 

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 2024 Purchased a Travel Trailer from the Lazy Day dealer.They knew my concerns about too heavy of a trailer for my vehicle.They sold me a trailer that was the max ****** for my vehicle at dry ******. I believed the Salesman **** when he convinced me it would pull it without any trouble.When I discovered my vehicle wouldn't pull the trailer, I was told they didn't do returns. I called immediately and they suggested I trade my truck for a vehicle that would pull it.And then they sent replacement doors for the refrigerator that were cracked. They also refused to replace them.Never go to this dealership in Tampa.They are dishonest and will take advantage of an inexperienced buyer.I was treated terribly.

  Business Response

  Date: 03/28/2024

  Good afternoon,

  Thank you very much for bringing this issue to our attention. We have reached out to the dealership at our *******, ** location and have been informed that a Safety Sheet was provided for your review  (as standard procedure), and signed on 12/30/2023 at the time of the purchase of your Unit. The Safety Sheet shows the calculations of the towing capacities of your vehicle, and specifies that the towing capacity for all towable RVs should be sufficient to tow not only the dry, unloaded weight of the towable, but also the weight of any cargo, equipment, water, aftermarket accessories, etc.  Lazydays provides the Safety Sheet to every customer purchasing a towable Unit, as the cargo needs of our customers varies greatly.  Additionally, the Service Director, ***************, was not aware of the cracked refrigerator doors until now but has informed us that he is happy to order new ones for you. 

  We have requested that someone from the dealership contact you to assist you with the exchange of the doors, or alternatively, please reach out directly to **************** by calling the dealership, or by email at ******************************** as he is best equipped to address your concerns and has been made aware of your damaged doors.

  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future. 

  Customer Answer

  Date: 03/29/2024

   
  Complaint: 21494094
  
  I am rejecting this response because:
  I don't want another inexperienced camper to be taken in.

  The maximum towing weight on my F150 is 7000lbs.

  The dry weight of the trailor is 6999 lbs.

  The salesman looked at my truck and knew the weight of the trailer.

  I am embarrassed that I was so gubile and taken in.

  When their service man helped us hook up the trailer, he also noticed that the weight was too heavy of a load for the vehicle. He graciously adjusted the hitch to help.

  The drive home was white knuckle and put a definite strain on the truck engine and transmission.

  There is no way my vehicle could pull this camper for an extended trip without severe damage to my vehicle.

  I will accept the replacement refrigerator doors.I will wait for them to contact me with replacements.

  I definitely was taken advantage of because of my age and gender.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/01/2024

  Thank you very much for reaching out to us again. We reached back out to the management team at our *******, ** location and were informed that the Service Manager, *************************, has spoken with you today and discussed your concerns. ****************** informed us he clarified the weights, as well as what unloaded versus gross numbers mean for your Unit and your vehicle.  He informed us he confirmed with you that, per the manufacturer, your F150 has a tow capacity of ***** lbs and so should be within the range to tow your Unit but that he also suggested that **** may have a tow/haul modification that can ease your towing experience.  He also informed us that, as discussed, he will order the refrigerator doors and will further provide his contact details to you via text message to ease the lines of communication.   

  We appreciate you allowing us the opportunity to address your concerns again, and we hope to continue serving you in the future. 

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21494094
  
  I am rejecting this response because:LazyDays respectfully sold a camper that maxed out my truck towing capacity. 

  The service manager did reach out and has I explained.. I have the towing package for my F150.

  The maximum tolling capacity for my vehicle is 7000 lbs.

  I am appreciative of re-order of the damaged doors. 

  Once again, I am warning others to not deal with LazyDays dealership. They will not treat you fairly. I was taken advantage of by their sales team.

  I hope to discourage other disabled veterans and seniors not to shop with them.

  Until BBB became involved, they took my money and wrote me off

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17, 2024 at the ******* ** Supershow, a prototype vehicle (2024 ************* Condor 22T) seemed like a better fit for our traveling needs than our current **. We placed an order with Lazydays of Tampa at ******* for the show price configured as displayed. On March 1, we requested that the salesman cancel our order and refund our $5,000 deposit as we learned that the ** was not being manufactured as ordered (pop-top was still being researched) and if it were manufactured the vehicle would exceed curb weight limit for emission certification and would have an Occupant and Cargo Carrying Capacity (****) that would result in an unsafe vehicle. On March 2, I spoke with a sales manager who cancelled our agreement (Sales Order #*******) but who could not refund our deposit. On March 2, I informed the Lazydays Senior Director of Compliance that our request for refund is warranted. The Senior Director of Compliance directed my request to the ******* Store Manager who rejected our request for refund on March 8. On March 16, I again asked the Senior Director of Compliance for our refund explaining: I can understand why they would not refund money on a unit that was fully manufactured and sitting on their lot; however, this is a unit that has not and may not even be manufactured as seen on display as a prototype at the 2024 ******* ** Supershow ... the ** would not be safe for our travels due to having an **** of less than 1500 pounds. ... When we determined that the Condor 22T would not be safe for us to drive, we notified our salesperson and had our order cancelled. We then took our ** off the market. We are kindly asking for a refund of our deposit as no expenses have been incurred by the dealership for shipping, storing and prepping this vehicle as the design has not even been completed by the manufacturer. The response from Lazydays on March 20 was The dealership will be standing by the non-refundable deposit form you signed and will not refund your deposit.

  Business Response

  Date: 03/27/2024

  Thank you for reaching out and letting us know of your concerns. We have reviewed your complaint and reached out to our *******, ** dealership where we received confirmation from its General Manager that he has been in regular communication with you regarding this issue.  The General Manager further states that a Non-Refundable Retail Order Deposit Agreement,for the 2024 Entegra Condor Coach was signed for by both you and ******************. Per the terms of the agreement, the non-refundable deposit was paid with Certified Funds and the Unit was then special ordered, per the purchase transaction described in the Buyers Order, which was also signed by you both and is the contract between you and Lazydays. Therefore, the terms of the signed non-refundable deposit agreement have been enforced by the dealership. Additionally,per the dealership, the Unit is fully capable of being delivered.

  We apologize if there was any confusion regarding your recent experience. Lazydays appreciates your business, and hope to continue serving you moving forward.

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21477132
  
  I am rejecting this response because:

  We are again asking for the $5,000 refund of our nonrefundable deposit that was given to Lazydays of Tampa at ******* to order a 2024 ************* Condor 22T with back awning, starlink, TV, outdoor kitchen and pop-top. We completed further research with the manufacturer and determined that the ** when built with this configuration would not be safe for us to drive when used as intended as the **** would not be sufficient to accommodate passengers and cargo (anticipated at less than 800 pounds). We notified the Lazydays dealership of this issue, cancelled our agreement with them and kindly asked for our refund while taking our 2023 ** off the market. The dealership continues to refuse to refund our $5,000. My husband and I are in our 70s and feel like this dealership has taken advantage of us by not explaining the limitations of the new **. 

  Sincerely,
  
  *************************

  Business Response

  Date: 04/04/2024

  
  We have further reviewed the facts of your complaint and have been advised of the following: the reservation payment was paid at the time of the Tampa RV Super Show on January 18, 2024,via credit card.  Per the signed deposit agreement, the reservation payment was replaced by the ******* certified funds on February 11, 2024, some 24 days later.  The Unit was then special ordered.  The customers requested to cancel their order on March 2, 2024, another 20 days later.  Therefore, the terms of the signed non-refundable deposit agreement have been enforced by the dealership and Lazydays declines to refund the deposit. 

  We apologize for any inconvenience and misunderstanding caused. 

   

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21477132
  
  I am rejecting this response because:
  

  Lazydays RV of Tampa at ******* continues to refuse to return our $5,000 non-refundable deposit for a prototype ** that we determined would not be safe to drive due to being over weight when loaded with passengers and cargo. We wired a deposit on February 5, 2024 and requested a cancellation of the order and refund of our deposit on March 1, 2024. Lazydays apparently does not care about the safety of their customers. It appears they only want to take your money at no expense to them. The 2024 ************* Condor 22T on display at the 2024 ******* ** Supershow was a prototype copy of the Winnebago Ekko that has been on the market for a few years. This prototype ** was marketed with these options: ************* rear awning, outdoor kitchen and pop-top. The Lazyday salesman explained that ************* was well known for well built coaches. Our assumption was that a lot of research had gone into the manufacturing of this vehicle so we signed an agreement with the ** dealer with a $5,000 non-refundable deposit on the Condor with the before mentioned options. The deposit form did not specify any dates regarding order cancels. Once we returned home from our vacation, we continued research on the vehicle to determine how they were able to propose to build a vehicle like the competitor with both a pop-top and outdoor kitchen. We found out that the competitor does not offer this combination (pop-top AND outdoor kitchen they only offer pop-top OR outdoor kitchen) because it would not meet the 1500 pound ****. We continued to escalate our request with Lazydays to return our refund and also continued with our research.
  
  
  We received an explicit reply from the Winnebago manufacturer on March 20, 2024: "When our Product Team and Engineers work through the process of creating a motorhome they have some criteria they look at. Weight, safety, locations, price and usage are things they always consider. Having both options of the Pop-top and kitchen would fall under weight, not allowing us to have both option at the same time.  We received confirmation from the ************* vendor on April 1, 2024 that the **** would be less than 800 pounds ("Below are some estimates of weights;
  Average CCC with no options factored in and full fuel tank and LP Approx 1200 lbs
  
  Approximate weight of the Pop-Top 260 lbs
  Approximate weight of the outdoor kitchen ***** lbs
  TV with Mounting Bracket 15.2 lbs
  Rear Awning 33.4 lbs
  So with all these options added, your approximate CCC would be; 770-ish lbs.")
  
  
  A **** under 800 pounds IS NOT ACCEPTABLE! THIS IS WHY WE ASK FOR OUR $5,000 DEPOSIT BACK!
  
  
  We specifically asked on March 1,2024 that our order be cancelled and that our $5,000 deposit be returned as this vehicle would not be safe for us to drive. We then immediately took our 2023 Leisure ***************** off the market and continue to have safe travels as our **** is well over 1500 pounds. We are in our 70s so are not willing to take such risks driving an ** that is not safe to drive. We ask that Lazydays return our $5,000 deposit.
  

  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealer representative told me that the house batteries were dead and could not be charged. They asked if I wanted new batteries installed, and I said yes. They charged me $782.52 for 3 new batteries, which never got installed. They have refused to refund my money. I have attached the receipt for the batteries, as well as a photo of the supposedly new batteries, which obviously are not new.

  Business Response

  Date: 03/20/2024

  Thank you very much for bringing this issue to our attention.

  We have contacted management of the service team at the *******, ** location and they have confirmed that the batteries were brand new at the time of  their installation.  Lazydays has a longstanding relationship with its battery supplier, and only deal in brand new batteries.  Batteries often get dusty and dirty from road grime and rain, especially over long distances.  However, if there is an issue with the performance of the batteries, please be reminded that they are still under warranty, and so feel free to reach out directly to either our *******, ** service department Manager, *********************, at **********************************************, or the manufacturer for performance related issues.   

  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future.

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21450248
  
  I am rejecting this response because: I left the Lazydays Tampa facility the afternoon of 02/24/24, headed to my home in ********** *******. I stopped for the night after about ************************************************************************** the motorhome to operate. I check the batteries, and they were dead and very obviously not new.

  Lazydays is lying to the Better Business Bureau, just like they have been lying to me since I contacted them about the fact that they obviously did not install new batteries in this motorhome. Are they that hard up for revenue that they have to rip off a customer who just bought a motorhome from them? It seems they could very well be that hard up.

  ***y did not install new batteries in this motorhome. I will be contacting my attorney to explore  my options to collect the money stolen from me by Laxydays.

  
  Sincerely,
  
  ****************

  Business Response

  Date: 03/21/2024

  We have further investigated this complaint and are providing the following response.  The Lazydays' repair order, that the customer was also provided, showed that the technician noted that Mr. ****** Unit, (a 2007 Itasca Horizon) was brought into the *******, ** location as the house batteries on it were not charging, even though the system was trying to charge them. The technician diagnosed that the currently installed batteries were bad, and the solution was to replace them.  Lazydays replaced all three house batteries on 2/24/2024 after Mr. ***** agreed, and at the same time they refilled the freshwater tank as it was empty.  After replacement of the batteries the electrical lights worked, as verified by Mr. ***** during his walk through afterwards and before leaving with the Unit.  
  
  The batteries each have a manufacturers sticker on the top of them (orange and white in color in the case of these batteries, and as seen in Mr. ****** photographs although the picture is out of focus for this area)the sticker shows the age of the batteries.  Lazydays reiterates that the batteries have a warranty with the manufacturer for any issues the customer may have with them and suggests that Mr. ***** contact the manufacturer of the batteries to allow them the reasonable opportunity to repair or replace them.
  
  Thank you for bringing this to our attention, Lazydays values your business and hope to continue serving you in the future. 

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21450248
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a New 2023 *********************** from Lazy Days Tampa, the equipment had a major failure which could have been catastrophic had I not caught it. Inverter issue. In any case I was in ******** when it needed to be fixed and brought it to the Denver Lazy Days ********** has been there since January 10th and the vehicle was only looked at last week. No one will even return a call to tell me when it will be fixed. I have called the ****************** 5 times and my Advisor ***** has only returned one call. I called his Manager *** twice and he will not return my call, I called the Managers Manager **** and he will not return my call. The calls are cordial and polite requesting information on when the vehicle will be repaired. So I cannot get the vehicle repaired, I cannot get a date of the repair for a $100,000 vehicle. Since it is a warranty repair I hesitate to bring it anywhere other than where I bought it.

  Business Response

  Date: 03/11/2024

  Thank you very much for bringing this issue to our attention.We understand the importance of effective communication and apologize if this has been lacking in your recent experience. The Service Manager of the CO, Aurora location, ***********************, was made aware of your recent experience.  He informed us he has now called you directly to provide assistance, and an update you on your Units warranty repairs.

  If you have any ***************, please reach back out directly to ************** at # ************, or ************************************** who will be more than happy to assist you.

  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future.