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Business Profile

Tire Dealers

RNR Tire Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for RNR Tire Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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RNR Tire Express has 70 locations, listed below.

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    Customer Complaints Summary

    • 210 total complaints in the last 3 years.
    • 84 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has a groupon available online for a Front end alignment for $34.99. Upon arrival I was told that the technician could not perform the alignment unless I bought new tires. I said I don't understand why I have to spend $750 on brand new tires for 8 $50 service the manager proceed to tell Me that I no longer would need the $50 service because the front end alignment would be included in the purchase of the tires. And because I refused to purchase new tires they refused my service. I went back in the groupon and read the fine print to make sure I did not miss anything there's nothing that says that there hasHas to be brand new tires on the vehicle in order for them to perform an en
      alignment, they are gouging the prices and it's not fair.

      Business Response

      Date: 08/26/2022

      Business Response /* (1000, 5, 2022/08/11) */
      I am very sorry the RNR team member did not explain to you why we could not perform the service you purchased from Groupon. After the visual inspection, it was determined the tires needed to be replaced.
      I hope you understand we do not want to charge our customers for a service that will not serve any benefit.
      I would like to offer you a free rotation and alignment once you have replaced your tires, regardless of where you purchase them from.
      Thank you for informing us of your experience, it is the only way we can get better.
      Sincerely RNR Team,

    • Initial Complaint

      Date:07/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was verbally told what the terms and conditions of the the contract we're going to be. And when I got the contract, none of this showed up on it. There was no starting amount, no monthly amount, nor no ending amount. I was told that I could "" buy out the remaining half of the contract at any time. I also asked them to change the yeah Dave that the contract starts, to a different day. But they have refused to work with me. They harass me by by sending and calling me at 6 AM my local time period they have threatened me with legal actions even though I have consistently told I have consistently told them that I am unable to pay on the day that they want me to, And that I am more than willing to pay on the 1st of the month. And have asked them time to change the date.

      Business Response

      Date: 08/19/2022

      Business Response /* (1000, 5, 2022/08/03) */
      Thank you for your feedback we will make any and all changes necessary to make sure this never happens again moving forward.

    RNR Tire Express is NOT a BBB Accredited Business.

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