Reviews
This profile includes reviews for NewSouth Window Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 208 Customer Reviews
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Review fromMark F
Date: 10/30/2022
1 starI paid new south windows 10,000.00 for cost of 5 windows and installation in August 2022. Pretty expensive I would say. I gave instructions to Brad their preferred window installer what needed to be done on two windows to be installed in my bonus room. I confirmed with Brad their preferred installer in person showing him what needed to be done with the installation only to find out later, when it was time for me to stucco the exterior wall of the windows that the installation was done incorrectly. Windows were in fact flush mounted with the exterior window frame vs sticking out 1/2 inch to accommodate the exterior stucco application. By this time I had already rented scaffolding from Home Depot costing me 400.00 dollars per day plus my stucco materials. I called the New South Windows company and spoke to Kayla and explained the blotched job their installer Brad did to my two windows. I also spoke to Ken who is a VP with the company multiple times on receiving a credit for the windows I had to uninstall and reinstall the same day so I do not rack up several days cost for renting the scaffolding. Ken chose to ignore my calls and texts. I believe I have given New South Windows and their Representatives ample time since August 2022 to make amends and provide me a credit for my time and work uninstall/re-install the two windows to correct their mistake in screwing up the window installation the first time. My time and effort is money also and New South Windows chose to ignore my request for a credit and keep their customer happy. If I could have given them zero stars trust me I would. Ken is pretty good with giving the talk and getting your commitment but that company and Ken the salesman does not care one **** about customer retention. Money first for New South Windows. Be careful of who you choose when getting new windows. New South Windows simply not worth your time or loyalty. This is the truth the whole truth and nothing but the truth. The truth shall set you free.
NewSouth Window Solutions, LLC
Date: 11/17/2022
Mr. ********, we would like to apologize for the incident that occurred on your project. We have high standards for our installation processes, and we are sorry that we missed the mark on your project. We do understand that our service technician came out to address your concerns and planned to fix the incorrect window placement within the week to keep your warranty intact. We are sorry again for the frustration and inconvenience this process has caused you, and we thank you for being our customer.Review fromAnne S
Date: 10/30/2022
5 starsThe team has been outstanding from sales through installation. They have been knowledgeable, professional, timely, and patient with all my questions throughout the whole process. My new windows look amazing and I look forward to the reduced energy costs as a result of my new windows.NewSouth Window Solutions, LLC
Date: 11/03/2022
Thank you so much for your wonderful review, ****! We are so glad to hear that you are enjoying your high-performance, energy-efficient windows. Thank you so much for being part of our NewSouth family, and please do not hesitate to contact us if you need anything in the future!Review fromPeggy S
Date: 10/21/2022
5 starsI was very happy with the service. I appreciated that this is a ******* based company too. They were efficient and finished the installation of my windows when they said they would be done.I also appreciated the fact that there was no high pressure sales pitch.NewSouth Window Solutions, LLC
Date: 10/23/2022
Thank you so much for your wonderful review, ******************! We are glad to hear you had a great experience from start to finish, and we hope you are enjoying your NewSouth windows. Thank you for being part of our NewSouth Window Solutions family!Review fromWilliam S
Date: 10/19/2022
4 starsWe just had New South replace our windows in July and as it turns out, had to test them in September with Hurricane ***. As we were pretty much on the eyewall of the storm, the windows were treated to the 150+ mph winds. Not only did we feel safe during the storm but the windows held up fantastically. No leaks, no movement. no issues. The process from ordering to measuring to installation was a pleasure. The only issue was getting an appointment to get the final trim installed which took over two months. Left 3+ messages without a return call. But once I was able to reach the right person, they scheduled me and came right out. I am very pleased with New South and am recommending them to my friends and acquaintances.NewSouth Window Solutions, LLC
Date: 10/23/2022
Thank you so much for your great review, **************! We are so glad to hear you and your family are safe, and that your high-quality NewSouth windows kept you protected during the hurricane. We would like to apologize for the lack of communication on our part regarding your final service appointment. We appreciate you bringing this to our attention and will relay your comments to our customer service training team to better improve our practices moving forward. Thank you so much for being part of our NewSouth Window family, and please do not hesitate to contact us if you need anything in the future!Review fromMaureen G
Date: 10/11/2022
5 starsWe had New South Windows replace all our builder grade windows what a difference! The whole process was smooth,efficient, with no glitches. From the sales to installation crew, no problems or concerns. Will highly recommend New South WindowsNewSouth Window Solutions, LLC
Date: 10/14/2022
Thank you so much for your fantastic review, *******! We are so glad to hear you had a great experience and are enjoying your high performance windows. Thank you for being part of our NewSouth Window family, and please contact us if you ever need anything in the future!Review fromToby R
Date: 10/06/2022
5 stars******* came and demonstrated the windows we were interested in. He took plenty of time and we didnt feel rushed or pressured. He answered several of our questions fully explaining everything and every step that would occur if we decided to purchase. A++++NewSouth Window Solutions, LLC
Date: 10/14/2022
Thank you so much for your wonderful review, ****! We appreciate you telling us about your great experience with Brandon and will relay your kind words to our management team. Thank you for joining our NewSouth Window family--we look forward to servicing your home!Review fromWayne B
Date: 10/03/2022
5 starsWe had New South windows installed in our **************, ******* home in 2021. We just came through Hurricane *** without any damage. Thank You for the quality product and quality workmanship to install them. They saved our house. **************NewSouth Window Solutions, LLC
Date: 10/14/2022
Thank you so much for your wonderful review, *****! We are so glad to hear that you and your family are safe and that your NewSouth windows provided high quality impact resistance during Hurricane Ian. Thank you for being part of our NewSouth Window family, and please let us know if you need anything in the future.Review fromKaren p
Date: 10/01/2022
4 starsReplacement was done in a timely manner. The team was very supportive and helpful. Management was very attentive and accessible. Overall the experience was very pleasant.NewSouth Window Solutions, LLC
Date: 10/14/2022
Thank you so much for your great review, *****! We are #NewSouthProud of our company, our team, and the products we make!Review fromVicki M
Date: 09/25/2022
5 starsProfessional crew friendly and hard working, windows look great. Would recommendNewSouth Window Solutions, LLC
Date: 10/23/2022
Thank you so much for your great review, ******************! We are glad you are enjoying your beautiful, high-quality NewSouth windows. We are happy to have you as part of our NewSouth Window Solutions family!Review fromKenneth W
Date: 09/19/2022
5 starsProfessional crew friendly and hard working Very satisfied Would recommend to anyoneNewSouth Window Solutions, LLC
Date: 10/23/2022
Thank you so much for your great review, ********************! We are glad to hear you had a great experience with our installation crew. We hope you are enjoying your high-performance products and thank you for being part of our NewSouth Window family!
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