Reviews
This profile includes reviews for NewSouth Window Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 208 Customer Reviews
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Review fromBea A
Date: 09/11/2022
5 starsBea A
Date: 09/11/2022
The windows and sliding doors are great quality and pretty much sell themselves when compared to other ones on the market (we examined at least six different manufacturers). We liked that they employ and train all the installers for consistency in the installation process. We were told it would probably take 2 days for the installation of 11 windows and one sliding door but the work crew was very efficient and were able to complete the install in one day.We had an issue with one window and a man came out to check it within one week. We are still awaiting a call (~2 weeks) from the person he is connecting us with. Since they have been installed, I can open up the blinds and really enjoy the sunshine. The windows stay cool to touch even with the sun shining full on. The air conditioner is not cycling as often. They look great and we hope to save money on our electricity.In retrospect, we probably would have ordered single hung instead of double hung for our application but overall we're happy with our choice of New South for our home.
NewSouth Window Solutions, LLC
Date: 10/23/2022
Thank you so much for your fantastic review, **********************! We are so glad to hear your high-quality, energy-efficient windows are keeping your home nice and cool. Thank you so much for being part of our NewSouth Window Solutions family, and please do not hesitate to contact us if you need anything in the future!Review fromKim C
Date: 09/09/2022
2 starsKim C
Date: 09/09/2022
This company is terrible with ***************** I have called on numerous occasions and can never speak with anybody but the receptionists. They say they leave him, Manager, messages and he never calls back. I have concerns and they can't find the time to call me. My windows are not finished after 5 months. They hurried through the installation and made a mess of the inside and outside of my windows. They sent someone from service who was given an hour to fix the problems. Most are still not fixed. I was told that inspection on the windows was scheduled for a certain date, but had no idea as to when he would be out, so we waited entire 8-5 for no one. Next day called to find out where the inspector was. We were told he tried to come at 8 in the morning, but that was impossible as we were here the whole day. Then the receptionists told us that no one would be coming out as it just needed a signature, they don't come out any more. Which is it? Our energy company will give us a rebate if certain requirements are met. One of those requirements is the invoice must contain certain information that New South refuses to help or comply with. You pay a lot for windows, customer service certainly needs to be key. This company gets an F from meNewSouth Window Solutions, LLC
Date: 10/14/2022
Ms. ********, we sincerely apologize the frustration we have caused you due to a lack of communication and follow-through on our part. We strive to ensure each of our customers receives the highest level of support and we are sorry that we missed the mark this time. We understand that our Orlando Market President, Fred B., has since reached out to address your concerns and resolve the issues that have occurred. We hope that the installation service that was performed on October 10th exceeded your expectations. We are sorry again for the inconvenience we have caused you and thank you for being our customer.Review fromChristopher S
Date: 08/23/2022
1 starChristopher S
Date: 08/23/2022
My husband and I had New South come out to give a FREE estimate. The salesman Brian, was very nice and we liked the product. We had not received our financing to pay for this project yet so it would be a couple of months before we could hire them and pay the deposit. He said he could not guarantee the estimate unless we pay the deposit or pay over $4,000.00 and set up financing. We said we didn't have any of that amount on hand so he said if we pay $500.00 he could hold the estimate. He went out the car to call the office and came back with confirmation of paying the $500.00 then slipped in another $500.00 payment 2 weeks later. I felt like I was buying a car. We foolishly agreed and paid, figuring it went to the cost of the windows anyway. Our financial plans fell through and we called the office and texted the salesman, left messages to tell them we were not installing windows at this time and needed them to refund the $500.00. After 3 weeks someone finally called us back and said we had 3 days to cancel to get a refund. Nowhere in our paperwork did it show we paid $500.00. They didn't do anything to earn it except the song and dance at the FREE estimate appointment. When we eventually get new windows, we will not be using New South. I suggest you don't either.NewSouth Window Solutions, LLC
Date: 09/08/2022
*********, we would like to sincerely apologize for the miscommunication and lack of response on our part. We appreciate you making us aware of the problems we caused, and we have relayed all of your comments to our upper management team. We strive to ensure all of our current and potential customers are treated with the utmost care and respect, and we will use your feedback to improve our training. We understand that your deposit has since been refunded, and we wish you the best with your window replacement project.Christopher S
Date: 09/12/2022
NEW SOUTH WINDOW RESPONSE: *********, we would like to sincerely apologize for the miscommunication and lack of response on our part. We appreciate you making us aware of the problems we caused, and we have relayed all of your comments to our upper management team. We strive to ensure all of our current and potential customers are treated with the utmost care and respect, and we will use your feedback to improve our training. We understand that your deposit has since been refunded, and we wish you the best with your window replacement project.MY RESPONSE: The $500.00 price hold was never refunded to the original card or by check.Review fromAdrianna V
Date: 08/21/2022
5 starsAdrianna V
Date: 08/21/2022
Service was speedy and techs were professional and got the job done in one day. I was very satisfied with the results of my window replacements. Highly recommend.NewSouth Window Solutions, LLC
Date: 10/14/2022
Thank you for your wonderful review, Ms. **********! We are glad to hear you are enjoying your high performance windows. Thank you for being part of our NewSouth Window family!Review fromNancy T
Date: 08/20/2022
5 starsNancy T
Date: 08/20/2022
Our experience was great from day one. The sales representative,Ralph was very informative and the work crew was very good and nice. We highly recommend New South Windows Anthony and Nancy T Dickinson, TexasNewSouth Window Solutions, LLC
Date: 08/21/2022
Ms. *******, I wanted to thank you for your kind comments and this terrific review.
More importantly, I want to thank you for being my customer.. Earl R., President and Co-Founder.NewSouth Window Solutions, LLC
Date: 10/14/2022
Thank you so much for your great review, Mr. and Mrs. *********! We appreciate you telling us about your great experience with Ralph and our installation team and will be sure to pass your kind words along to our management team. Thank you for being part of our NewSouth Window family and please do not hesitate to contact us if you need anything in the future!Review fromSusan T
Date: 08/18/2022
1 starWe have had nothing but horrible service from this company!
We spent ******** and the product has failed MANY TIMES. 7 windows and a set of triple sliding doors. They attempted to replace 4 windows where there was a gas leak. It took several attempts on 2 of the widows, it took months even PRIOR to *****. Now, our VERY EXPENSIVE triple sliders have a gas leak. The glass is very cloudy, hard to see outside and very unsightly! They have been trying to get this fixed for 5 months. 1st time they measured wrong. They came yesterday and it was another nightmare! We refused to let them finish removing the glass because we saw how MUCH DAMAGE WAS BEI G MADE TO THE DOOR FRAME! We need a new door, this glass cannot be removed without damaging the entire 4 sides of the frame. NO RETURN CALL FROM ************** No one communicates, customers are at the bottom of their list, DO NOT EVER USE NEW SOUTH WINDOW SOLUTIONS if you need new windows!!! We have filed 3 complaints against this company, they will come back with a reply that is totally untrustworthy! We are under warranty and we NEED A NEW DOOR, NOT JUST A PIECE OF GLASS.Review fromMichael M
Date: 08/14/2022
4 starsMichael M
Date: 08/14/2022
Great product; installation could of been better. 2/4 frames were way off in size. 4/8 doors were scuffed due to poor packaging. Install team worked really hard! Finished product looks nice!NewSouth Window Solutions, LLC
Date: 09/16/2022
Thank you so much for your review, Mr. and *****************! We would like to apologize for the issues that occurred with the delivery and measurement of your windows and doors. We have relayed your feedback to our production management team to improve our packaging processes moving forward. We are glad you are enjoying your NewSouth Window Solutions products otherwise, and thank you for being part of our NewSouth family!Review fromCharles B
Date: 08/02/2022
1 starCharles B
Date: 08/02/2022
We ordered windows in Oct 2021 and was told it would be 4-6 months. In Feb or 2022 windows were in - YAY. They sent ONE (1) installer a few days later (Tommy) Nice guy but one person installing windows is crazy, my husband helped him. Next day he brought a "buddy' to help which was a schizophrenic so the process was slow that day. Needless to say, the next day he was alone, day after he recruited a helper that had never installed windows. After 7 or 8 days, all windows were installed. The eyebrow over one of the large window in the front of house is still a mess. They had measured incorrectly and Tommy tried his best to make it look nice (we know it's not correct but it you glance at it - it looks "OK". We had NINE windows installed which should have taken 2 days but took a week. So now, months later (Aug 2022) nobody from New South ever came out and inspected or called or followed up on our windows. County inspected and we passed. It's like they sell you theses high dollar windows, fish around for an installer and you never hear from them again. Ridiculous customer service. Cindy B.NewSouth Window Solutions, LLC
Date: 09/16/2022
*****, we would like to apologize for the incidents that occurred throughout your project. We have passed your feedback on to our installation team management so that future projects are not affected by a lack of staff the way yours was. We are sorry that we dropped the ball on the follow-up to finish your project as well. We understand that one of our technicians has since connected with you to put the finishing touches on your windows, and we hope you are enjoying them. We apologize again for the frustration we have caused you, and we thank you for being our customer.
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