Reviews

This profile includes reviews for HomeRiver Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HomeRiver Group has 51 locations, listed below.

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  HomeRiver Group

  12906 Tampa Oaks Blvd STE 100 Temple Terrace, FL 33637-1154

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  HomeRiver Charlotte

  307 W Tremont Ave Ste 200 Charlotte, NC 28203-4902

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  HomeRiver Group|Chattanooga

  1007 Ashland Ter STE 104B Chattanooga, TN 37415-3566

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  Homeriver Group

  600 W Cermak Rd Unit 2a2 Chicago, IL 60616-2268

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  HomeRiver Group

  2141 NW Military Hwy Castle Hills, TX 78213-1873

Review Details

• Review fromDemetria Y

  Date: 12/17/2022

  1 star
  By the ratings you can see this company is not customer oriented. A lot of what I experienced was criminal and possibly discriminatory. I will be filing in court for the thousands I spend for very little cause.

• Review fromRobert R

  Date: 12/16/2022

  1 star
  Pretty terrible customer service. There's no grace ****** for payments and they will start racking up late fees within 48 hours of posting charges. They will randomly charge for new things without warning. For example, after living in the same residence for five years, a pet rent fee suddenly appeared followed by a late fee by the end of the week.If there's a need, they have no sense of urgency to fix it. Last summer, the ** went out. This is **********, ** where temperatures normally exceed 100 degrees and they quoted 4-6 days for a repair man to come out. We had to stay with other family members during the interim. When the repair guy did show up, he didn't have the parts to repair the ** and he quoted an additional 3-4 days for the necessary parts to arrive. Our landlord had to step in and personally get a separate ** repair company to come and fix the problem.We like our landlord but hate this property management company we have to go through.

• Review fromTyler R

  Date: 12/11/2022

  1 star
  *********************************** the regional area manager is very unprofessional and she will not answer the phone for the tenants to address any concerns. I have called the company multiple times in regards to my rent and the unit and never received a call. The property management company has harassed me as well as the owner of the unit I live in.

• Review fromGary S

  Date: 12/05/2022

  1 star
  Like all these reviews I read. Home River Group is one property management company you truly want to avoid. Took ALL my deposit money after move out. Strange how all the charges total exactly what deposit was.

• Review fromEva V

  Date: 10/31/2022

  1 star
  This is got to be the worst management company out there. I don't rent a property that they "manage". I live next door to a house that they supposedly manage. In early April, I broke a sprinkler line that ran through my property (I didn't know it was for that property). I've called over the period of six months asking them to repair the popup head on that property, as it has been leaking water since then. I also asked them to talk to the renters about their dogs pooping on the front & backyard & never cleaning up, because the smell the whole summer was appalling & sickening. I've not been able to enjoy my back/front yard due to the horrible odor. Not able to finish the landscaping on my property because of the water leak at all times, attracting mosquitos, wasps, a lot of mud, you name it. At last, I was calling them almost every day. They turned off the water last week, after so long. I never ever bothered the people living in that house about this issue or anything until today, to bring up a problem with their dogs early this morning (dogs out without supervision, barking & charging at my kids & getting inside my garage, yes, you read it right). Now, this tenant, just threw at my face that I'm always bickering and bitching about stuff, when I never talk to them, saying what the Home Property Group told them about me. I'm sure this tenant is not happy about me complaining about their dog poops, which it was my right due to the nature of the complaint. So this management company has been calling the tenant telling them about me & how much I 'complain' apparently, since it was my fault that I broke the sprinkler line? Way to go Home Property Group!! So unprofessional, improper, incompetent, inadequate, laughable, pathetic, unresponsive, outrageous service that they don't provide. They do not have good business practices, they haven't fixed the issue yet, after many months. They only cut off the water supply for the winter. If I have to repair it, let me know.
  

• Review fromQUIN B

  Date: 10/31/2022

  1 star
  NO STARS!!!AN ABSOLUTE NIGHTMARE!! I WISH I WOULD HAVE LOOKED HERE BEFORE GOING THROUGH THE PROCESS. I WAS SUPPOSED TO MOVE IN OCT 1ST , PAID ALL DEPOSITS/FEES/LEASE SIGNED. I DID NOT RECIEVE THE FIRST "CODE TO THE LOCK BOX UNTIL TWO WEEKS AFTER MY MOVE IN DATE. I ARRIVED TO RETRIEVE THE KEYS (EXCITED AT THAT) & OF COURSE THE CODE DID NOT WORK! I THEN TRIED TO CONTACT THR PROPERTY MANAGER WHILE STILL AT THE PROPERTY AND NO RESPONSE. ONCE I FINALLY DID GET A RESPONSE, A SERIES OF CODES WERE SEND OVER THE COURSE OF THE FOLLOWING WEEKS AND NONE OF THEM WORKED!!! AT THIS POINT I HAD CANCELLED MY PAYMENT FOR OCTOBERS RENT BECAUSE I FELT LIKE SOMETHING SKETCHY WAS HAPPENING AND I WAS CORRECT. THEIR TEAM ON 10/24 EMAILED ME STATING THAT MY LEASE HAS BEEN TERMINATED BECAUSE I DID NOT OCCUPY THE RESIDENCE WITHIN 5DAYS OF THE LEASE START DATE ON 10/1. THEY ALSO STATED THAT MY DEPOSIT AND FEES TOTALING OVER $3K HAS BEEN FORFITTED!!! STAY FAR AWAY FROM THIS DISGUSTING COMPANY !!! OH, ALSO WE NEVER HAD ANY DIRECT CONTACT WITH A PROPERTY MANAGER, EVERYTHING WAS ONLINE/EMAIL/PHONE. THEY BLOCKED MY PHONE NUMBER I HAD TO CALL THEM BLOCKED IN ORDER TO GET AHOLD OF SOMONE.
  

• Review fromJack M

  Date: 10/07/2022

  1 star
  This is the worst management company Ive ever rented with. They do not cover all damages to the property, despite them being present since move in. Their representatives send rude messages when contacted about maintenance requests and lease terms. They completely disregarded almost every request I had when initiating our lease. Just a pitiful company.

• Review fromTameca C

  Date: 10/03/2022

  1 star
  We have only been in the rental for FOUR (4) days and had a serious plumbing issue. Raw sewage was coming out of one of the toilets anytime we used water! Called to address the issue and was told someone would be out right away and that turned into two days. We called a plumber and paid the bill and now we are being told we will NOT be reimbursed. I was skeptical about renting from a management company and should have gone with my first mind. I guess we were supposed to WAIT comfortably until they decided to send a plumber with S*** water on our lower level and NO water to use. So far not a good company to have to deal with for a year.

• Review fromJames H

  Date: 09/27/2022

  1 star
  Company is unresponsive and unknowledgeable. Asked to send in documents to show proof of certain situations out of my control that had led to the strange circumstances I was in. I received not response other than sorry too late you were denied. Which I had already spoken to an agent regarding prior to filling out their 60 dollar rental application

• Review fromKelly C

  Date: 09/27/2022

  1 star
  Fraud! Will not fill properties, way to launder money. Don't respond or process applications, will not refund fees for unprocessed apps.