Reviews

This profile includes reviews for HomeRiver Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HomeRiver Group has 50 locations, listed below.

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  HomeRiver Group

  12906 Tampa Oaks Blvd STE 100 Temple Terrace, FL 33637-1154

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  HomeRiver Group

  1 Chase Corporate Dr STE 400 Hoover, AL 35244-7001

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  Homeriver Group

  600 W Cermak Rd Unit 2a2 Chicago, IL 60616-2268

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  HomeRiver Lake Havasu

  1947 McCulloch Blvd N Ste 102 Lake Havasu City, AZ 86403-5723

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  HomeRiver Salt Lake City

  3195 S Main St Ste 100 South Salt Lake, UT 84115-3778

Review Details

• Review fromConcerned T

  Date: 10/25/2024

  1 star
  I am writing to share some concerns regarding the behavior and property conditions associated with a tenant across the street from my residence. While I am not a tenant of your property, I live nearby and have noticed ongoing issues that may impact the surrounding area. One of the tenants at **** ****** **** ********* * seems to allow her children, who appear to be around 7 and 10 years old, to roam unsupervised, sometimes engaging in activities that affect nearby properties, such as throwing rocks and playing on parked cars. Additionally, there is a strong smell of cigarettes and/or marijuana that emanates from her open windows in the alley, which might be of concern. The condition of the apartment itself seems to have deteriorated, as the blinds appear destroyed and have been replaced by sheets hanging in the windows. Over the past few months, there has been frequent police presence, often responding to loud disturbances from the apartment involving shouting and what sounds like stomping, which can be heard even with windows closed. The back parking area is often left in disarray, which detracts from the overall cleanliness and appearance of the neighborhood. While I am uncertain if other tenants have raised complaints, I have notified my property manager, who is familiar with the property manager of **** ****** **** My hope is that addressing this situation can help restore the previously quiet environment that we enjoyed prior to this tenant’s arrival. Thank you for your attention to this matter, and please let me know if there’s any additional information I can provide.

• Review fromShan J

  Date: 10/24/2024

  1 star
  I have sent several messages about the incident that occurred at 3407 Homeward Trail on August *******. This is the worst company *** ever rented from there is no direct contact to receive information about the property. I had an incident and not one time did anyone try to accommodate my lost or inconvenience. Yall sent someone out to fix the job and they did a ridiculous job. All yall want is the rent and overcharge the tenant. I will be seeking legal services. I hope someone will contact me as soon as possible.

• Review fromNatalie S

  Date: 10/11/2024

  1 star
  I hate that I am renting from this unorganized *** company. I pay my rent on time I get ledgers with late fees saying I haven't paid my rent at all. I have all saved documents where all late fees were supposed to be rem due to HRG errors and I'm still showing I owe $1600 plus dollars. They are charging every month for a Rental fee package. I've been here 2 years this is absurd. This place only cares about scamming money. I'm tired. I get transferred so much it's said. I repeat the same shat over and over. It's time to write Mr. John in Arizona the CEO so he can see how his company is being run by idiots. I have every e mail and documents to backup everything I have said. ******* ******* *******.

• Review fromDavid G

  Date: 10/08/2024

  1 star
  I'd give zero stars if I could they are the worst company I've ever dealt with 1st our rent was raised 500 dollars and put on month to month after living there 7 years then they claimed our rent wasn't received and evicted us and came to find out today they threw out our belongings before the state mandated 30 day of retrieving them, some thing irreplaceable we've been notified we have grounds to pursue legal action, everything is outsourced to India don't rent from these people what ever you do.
  

• Review fromZi W

  Date: 09/25/2024

  1 star

  Zi W

  Date: 09/25/2024

  Worst company I ever rented from , no communication at all. Filing on me I never knew about until I tried getting a new place

  HomeRiver Group

  Date: 09/27/2024

  We are unable to locate you in our database. We will need additional information in order to address your concerns. Please contact us directly at 
  ************.

• Review fromJames O

  Date: 09/14/2024

  1 star
  Worst experience ever! They never communicate nor respond to request. They raised our rent over 400 dollars in 5 years of paying them. The parking for the town homes sucks and we just got a new place and they took over 1000 dollars for cleaning and paint etc. buyer be ware. You’ll also get a new property manager about every 6 months lol it’s a joke do not rent from them!
  
  
  

• Review fromPaula J

  Date: 09/07/2024

  1 star
  They never respond. They sent out a new lease 5 months past my renewal month. They wanted renters insurance now, but did not give much information on requirements. No one to ask questions. Then it says I will get the $200 origination fee which I paid when I first moved in and still can not get a response on this after multiple emails. Also my fridge stopped working over a week ago and I have not gotten a response to maintenance request. I paid my normal amount but not the extra until I get some feedback and they are charging me be late fees. This company is a joke. I would have left but the contract was 5 months after original date so I thought it was carrying over. Bad company

• Review fromJan

  Date: 09/02/2024

  1 star
  *** is the worst company to rent from. The day I was moving to the home, I opened the house and the whole house was filled with bugs. I called and reported numerous times that I need a Pest Control here they said it's not an emergency. A few days later they canceled the request. I asked to speak to a supervisor on numerous occasions still nobody contacted me and I don't have any contact information to contact. Very unprofessional and rude company to work with. Lazy to do their job. Do not rent from from this company as they are garbage.

• Review fromEmily M

  Date: 08/30/2024

  1 star
  Just moved into my home that was move in ready but is dirty and never cleaned. It smells like urine. I was harassed by the property manager to pay 5 days early at 9pm at night. but once we tried to call for them to clean the home they wont answer. :( we just wanted to have a clean home especially for 3200 a month..

• Review fromJamie S

  Date: 08/23/2024

  1 star
  This rental company is an absolute joke. In January we noticed some flooding in our back room, we called and they sent our a water extraction company and a construction company who looked at the outside of the property but never went inside to see any damage. We never heard from Karla, our property manager, or anyone for that matter until our AC went out in June. By this point they had not addressed the flooding after multiple attempts, so when the MOLD started to grow we moved some of our bigger items out of the room. The AC took over TWO weeks to be repaired, and it was the hottest time of the month with two animals and they couldn't care less. By this time they finally decided to "address" the mold, AKA, they sent ONE person out to look at it and its been radio silence since. We HAD to MOVE OUT because we were getting sick and our animals were beginning to have skin problems due to the mold. Karla M. is the worst property manager that I have ever had to work with, she is difficult to get ahold of, barley responsive, rude, and does not seem to care at all about the conditions of HER properties. Not to mention, They also locked up the property without contacting us claiming it was abandoned (it was not, we did still have a few things left in there). When we finally got ahold of Karla all she did was come up with excuses but still has yet to apologize for the last eight months of MOLDY HELL. DO NOT EVER RENT FROM HOME RIVER GROUP- YOU WILL LOOSE OUT ON NOT ONLY MONEY, BUT FAMILY MEMENTOS THAT YOU CAN NEVER EVER REPLACE.