Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,647 Customer Reviews
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Review fromMichele J
Date: 06/07/2025
5 starsMichele J
Date: 06/07/2025
***** was very helpful, kind & knowledgeable as we navigated the amenities I required as we were needing to travel due to a family emergency which meant we had to bring our dogs with us.
HotelPlanner.com
Date: 06/09/2025
Hello *******,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with *****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
Review fromPam. L
Date: 06/06/2025
5 starsPam. L
Date: 06/06/2025
He was very kind, professional, and helpful. The hotel I want to stay at was not available so he made some great suggestions.HotelPlanner.com
Date: 06/09/2025
Greetings ***,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromSuzanne S
Date: 06/05/2025
1 starSuzanne S
Date: 06/05/2025
You did a good job but never disclosed to me you were third party. I thought I was talking to the front desk of the hotel and that cost me over $130 more. My bad.HotelPlanner.com
Date: 06/09/2025
Greetings *******,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, please feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* *********
Review fromAnnette T
Date: 06/05/2025
5 starsAnnette T
Date: 06/05/2025
**************** did a great job with making the reservationsHotelPlanner.com
Date: 06/06/2025
Hello *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromsandra k
Date: 06/04/2025
5 starssandra k
Date: 06/04/2025
Very helpful, courteous and professional. Sent me receipt promptly and all info was correct!HotelPlanner.com
Date: 06/05/2025
Greetings ******,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromArlene M
Date: 06/04/2025
5 starsArlene M
Date: 06/04/2025
Was very patience with me. Explained every thing in detail.HotelPlanner.com
Date: 06/05/2025
Hello ******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Mleanie Planelles
Review fromJuan M
Date: 06/04/2025
5 starsJuan M
Date: 06/04/2025
Very detail and professional. Took time and respectful attitude and knowledgeable.HotelPlanner.com
Date: 06/05/2025
Greetings ****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromDennis T
Date: 06/04/2025
1 starI am writing a review against Hotel ************ because I was wrongfully charged on a Hotel stay at a *********** that I sometimes frequent. I booked this stay using a vouchure for 1 night that I had from a previous booking in another city and we wanted to stay 2 nights at the ******* and paid for the 2nd nite with my credit card. We recvd a phone call during the 1st night stay that there were bad storms coming to our hometown so we got up the next morning and checked out instead of staying the extra night that we booked using our credit card. The Hotel front desk lady was gracious enough to call ******* to request my refund for the extra night and was told we would be getting $160.51 back on the card within 7--10 business days. I called Hotel Planners (aka Expedia) today to check on the status of the refund and was told it was denied and they could not give me reasoning why only that it was denied. I feel this whole experience has been shady from the very beginning. I am going next to the BBB to file a complaint and then to ******, and to *********** to leave more reviews. I will also dispute the charge with my ******************* as well. People need to know and the word needs to get out that people need to book using the Hotels website and then be careful because these 3rd party companies piggy back on their websites making ypu think you are talking to the Hotel itself all to find out later its a 3rd party. Very, very shady business practices Hotel Planner. Do Better you guys!Review fromBonnie P
Date: 06/04/2025
1 starBonnie P
Date: 06/04/2025
She hung up on me! Didnt make reservations! Bad serviceHotelPlanner.com
Date: 06/05/2025
Greetings ******,
I'd love to help! Please feel free to reach out to me personally at ********************************** with any and all questions or concerns. I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromNathan P
Date: 06/03/2025
5 starsNathan P
Date: 06/03/2025
He did a fantastic job, after I had a disappointing experience with another representative prior to working with him.HotelPlanner.com
Date: 06/04/2025
Hello ******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
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