Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,647 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromFelecia T
Date: 09/13/2023
5 starsGreat job very professional, and a pleasure working with someone they know they are jobReview fromTammy T
Date: 09/13/2023
1 starTerrible Business! ZERO stars. They take advantage of people booking from a smartphone, it might be different from a PC. My story: I booked a ************* room in ************, ** with this company. I was shown a price of $129, which was acceptable to me. Then AFTER I clicked the confirm tab, I was shown a new price of $194.86. I was being charged an additional $65 in fees that were not previously disclosed. I thought this was bad business and deceitful. I called Clarion directly to terminate the reservation, which they did. Then I called the booking site directly and was told the booking was completely non-refundable. I called my credit card company, a **** through US Bank, and initially, they reversed the charges, but then a month later I received a letter from US Bank that agreed with HOTELPLANNER.com saying the transaction was non-refundable and my card was recharged the $194.86 PLUS interest charges for that time. The problem: this company DID NOT alert me of the full price BEFORE I clicked confirm. ****** learned: NEVER book through this or any third party, especially if you are doing it from your phone while you are on the road. I feel completely ripped off because I was required to pay the extra $65 in fees without prior knowledge. Since we didn't end up staying at the Clarion, I'd like to know who gets the $129 that was meant for the *************. I understand HotelPlanner will get their $65 in fees, but where is my $129 really going?Review fromLisa G
Date: 09/13/2023
5 stars******* was absolutely amazing She was so kind and so sweet and so helpful. She was very professional and I have to say that she gave the best service ever! Such a great person I really appreciate all she did for me tonight. Thank you *******.Review fromCharles W
Date: 09/11/2023
5 starsCharles W
Date: 09/11/2023
Got room. No surprises. Simple and easy. Pleasant person - professional.
HotelPlanner.com
Date: 01/25/2024
Good Afternoon *******,
Thank you for taking the time to provide us with feedback, we sincerely appreciate it! We are so pleased to hear you had such a wonderful experience with our call agent, we strive to provide the best service and we're glad our efforts are being noticed!
Kindly,
*********************************
Review fromCarla B
Date: 09/11/2023
1 starIm trying to cancel a reservation and before I got a chance to explain my situation he transferred me. I have been trying to cancel a reservation for September 29 through October 1. I cannot get through to Fairfield Inn and suites in ****** **********. I have been trying for four days. I will be very upset if I am charged for this reservation because I am not able to cancel it. Thank you, *****Review fromHeather F
Date: 08/24/2023
1 starThis company is a farce, extraordinarily misleading, thinking we were booking directly with best western, saw one rate of 114.50, next thing we know my father was charged 225.00. He was under the assumption he was accidentally charged for 2 nights. We were staying in the hotel for my mother's funeral service and the hotel told us there was nothing they could do and we had to work with hotel planner. Bith my father (elderly) and myself have been trying to reach resolution with hotel planner customer support. They are absolutely horrible at customer service and resue to credit my father back for the difference in rate. This is SWITCH AND BAIT, at it finest folks. STAY AWAY from this company and make sure you are on the hotel site you wish to book with dire tly. This is a very misleading tactic. They use and they need to be held accountable.Review fromTim M
Date: 08/23/2023
5 stars******* excellent job very professional thank you for the help and informationReview fromTMM S
Date: 08/22/2023
1 starAs previously mentioned in another review, When I called what I thought was the hotel, they billed me and booked a hotel room that was not available. I get to the hotel after driving for 9 hours and the hotel said it was too early for it to be booked in the morning (1am) and they were full. I still have not received my refund from this Hotelplanner.com! There was a hotel down the road where we were able to to get a room for the night for a few hours of sleep and a shower.Review fromSusan R
Date: 08/18/2023
5 stars****** was very polite and helpful and worked with me to get the best value for my money.Review fromCAROLYN P
Date: 08/18/2023
5 starsCAROLYN P
Date: 08/18/2023
It was excellent and very professional and helpful. Thank youHotelPlanner.com
Date: 12/19/2023
Good Afternoon *******,
Thank you for taking the time to provide us with feedback, we sincerely appreciate it! We love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing ************, we hope you keep us in mind for your future travel needs!
Kindly,
*********************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.