Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,648 Customer Reviews
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Review fromJimmy C
Date: 10/06/2022
4 starsExcellent job, ******, in handling my request. I appreciate it. Good job!Review frommelony l.
Date: 10/06/2022
5 starsCarlos was very informative about the hotels and got me exactly what I wanted. It was very fast and friendly. Thank you!Review fromAnabel M
Date: 09/26/2022
5 starsAfter several try to book , this time was easy. ***** was straight to the point. Reservation was done fast. Thank you.Review fromAmy M
Date: 09/23/2022
5 starsAmy M
Date: 09/23/2022
She did a great job. Answered all my questions with no problems at all.
HotelPlanner.com
Date: 09/25/2022
Greetings ***,
Thank you so much for letting us know how we are doing! We are so happy to hear about your good experience. We look forward to assisting you with all your future reservations.
Kind Regards,
*****************************
Review fromjoe S.
Date: 09/22/2022
1 starjoe S.
Date: 09/22/2022
I made a reservation with hotel planner for 2 nights in *********** for 305$. They told me that I would received a full refund if cancellation was made 48 hrs in advance. I cancelled with 6 weeks to go and they refunded only 50%, saying that they needed a 150$ booking fee and they would get back in touch with me to refund 100%- neither the call nor the 50% refund return happened.One star is too many for these thieving, lying crooks. ********HotelPlanner.com
Date: 09/25/2022
Greetings ***,
We sincerely apologize about the delay in our response. Your refund has been processed. Please allow **** business days to see that reflected on your account.
If you need anything further, please reach out to me personally at ******.********@HotelPlanner.com.
Kind Regards,
*****************************
Review fromGina M
Date: 09/22/2022
2 starsGina M
Date: 09/22/2022
I booked a room with hotel planner, due to a family emergency. I called hotel planner to cancel the reservation, they insured me a cancelled on time and will not be billed. . I was billed for the room they told me i had to call the hotel for the refund. the hotel and hotel planner cancellation policy is diffrent. I had to fight for 1 month back and forth with hotel planner and the hotel. they would only refund me 1 night. I believe hotel planner and hotels have a scam going on. DON"T BOOK THROUGH *************HotelPlanner.com
Date: 09/26/2022
Greetings ****,
We sincerely apologize about the complications. When you made the reservation, you agreed to the cancellation policy: Bookings cancelled before 09/01/2022 6:00 PM ************ time) are subject to a fee of 1 night's room and tax per room. There is no refund for no-shows, early checkouts, or cancellations after 09/01/2022, 6:00 PM ************ time).
When we contacted the hotel, the front desk agent informed us you were tagged as a no show. For that reason, we had to get approval for your refund. We have issued a refund for one night as a gesture of good will. Please allow **** business days to see that refund reflected in your account.
If you have anymore questions or concerns, please contact me personally at ******.********@HotelPlanner.com.
Kind Regards,
*****************************
Review fromRussell S
Date: 09/22/2022
5 starsOscar you was awesome and very friendly and helpful you took a lot of stress and time off of my hands thank you so muchReview fromDeborah H.
Date: 09/18/2022
1 starMy husband made reservations at our favorite hotel in **************. He thought he called directly to the motel. Instead reservations were made through hotelplanner. I usually make reservations but he wanted to surprise me. It was a surprise alright! We paid double what the room should have cost according to the hotel. We will NEVER make this mistake again! ALWAYS call directly to the hotel! In case a refund can be made on the part of your company *******, 2 adults, confirmation *******, 2 nights was $817.80!!!! Ridiculous!!!Review fromM David J
Date: 09/14/2022
1 starM David J
Date: 09/14/2022
This company is a ****. They lied when they told me they were Hampton Inn. They lied when they told me they had a 5 day cancellation policy. They lied when they told me they cancelled my reservation. I have wasted hours being lied to by everyone at this sleazy place.HotelPlanner.com
Date: 09/16/2022
Hello *****,
We sincerely apologize about our agents error when he told you the wrong cancellation policy. After looking at our records, your reservation was cancelled and you have been fully refunded.
Should you have any further questions or concerns, please reach out to **************************
Regards,
*****************************
Review fromKelly I
Date: 09/13/2022
5 starsVery patient with me. Very nice. I enjoyed talking to her.
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