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Business Profile

Storage Units

Storage Rentals of America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Reviews

This profile includes reviews for Storage Rentals of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Storage Rentals of America has 611 locations, listed below.

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    Customer Review Ratings

    4.3

    Average of 507 Customer Reviews

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    Review Details

    • Kris M

      Date: 11/29/2024

      Kris M

      Date: 11/29/2024

      My mother rented a unit with this company. She had serious health issues and was in the hospital. I called the company to let them know her situation and that I had become her legal guardian to manager her affairs. I attempted to pay her bill multiple times only to be denied each time until I provided legal documentation.I then provided the company with a legal document (the same day) signed by a judge that granted me the right to manage her affairs. The Property Manager ****** confirmed she received the document and would contact me with next steps.A week later I hadnt heard back. I called ****** **** was told that my mothers units were sold in an auction. I was lost for words. ****** later apologized for this and has since attempted to help me reach a higher level manager to address this.For the last month, ****** and I have spoken every 1-2 days and I have still not received a call from a Manager. Im told a Manager will contact me within ***** hours each time and nothing happens each time.The only call back Ive gotten is from an Assistant District Manager named, *****.***** is hands down the rudest person Ive dealt with at this company. She used her dead husband as a sob story and told me when my husband died I paid all of his bills Its your fault the unit wasnt paid. I tried to maintain a calm demeanor after this ridiculous insensitive comment was made. I then asked, how do I pay the bill when you wont give me access to the account? She then began yelling in frustration because I refused to accept blame when I did exactly what the company asked of me. ***** then hung up on me. I called right back and she went off again. I called **************** to file a formal complaint because the way this was handled was unacceptable.This company sold my mothers things while shes in the hospital after I attempted to pay her bill. This ridiculous and flat out disgusting.I pray no one has to go through this with this horrible company.

      Storage Rentals of America

      Date: 12/11/2024

      Thank you for bringing this matter to our attention. We sincerely regret the distress caused by this situation and the communication issues you experienced.
      Our records show that the documentation granting you authority over your mothers account was received on the day of the auction, at which point one of the two units was successfully recovered. Unfortunately, the timing of the auction and the release process prevented us from retaining all units.
      We acknowledge there was an opportunity for improved communication and have shared your concerns with our team to ensure better handling of similar situations in the future.
      If you would like to discuss this further, please dont hesitate to reach out directly.
      .
      Sincerely,
      The SROA Team

    • Krissy D

      Date: 11/28/2024

      Krissy D

      Date: 11/28/2024

      Very friendly and helpful. Didn't take so long to get what I needed.

      Storage Rentals of America

      Date: 11/29/2024

      Thank you so much for your 5-star review! Were thrilled to hear that you had a friendly and efficient experience. At ****, we truly value you as a customer and are always here to help with anything you need. We appreciate your support and look forward to serving you again in the future!

      - The **** Team

    • Colten S

      Date: 11/27/2024

      Colten S

      Date: 11/27/2024

      Staff is Great here. Clean and secure storage. Always will store here

      Storage Rentals of America

      Date: 11/29/2024

      Thank you for taking the time to leave us a 5-star review! We're delighted to hear that youre happy with our staff and the clean, secure storage we provide. At ****, we truly value your loyalty and are honored to be your go-to storage solution. We look forward to continuing to meet your needs!

       

      - The **** Team

    • Diane B

      Date: 11/27/2024

      Diane B

      Date: 11/27/2024

      ***** was very thorough and kind. Good location and prices

      Storage Rentals of America

      Date: 11/29/2024

      Thank you so much for your wonderful 5-star review! We're thrilled to hear about your positive experience with ***** and appreciate your kind words about her thoroughness and kindness. At Storage Rentals of America, our goal is to consistently deliver on our service promise by providing excellent customer service, convenient locations, and competitive prices. Your feedback means a lot to us, and we're glad we could meet your expectations.

      Thank you for choosing SROA for your storage needs!

    • Randall M

      Date: 11/26/2024

      Randall M

      Date: 11/26/2024

      The customer service over the phone was exceptional! The unit was clean, I just feel the access roads to the units should be better prepared. Crushed limestone would provide a clean move in base and better drainage.

      Storage Rentals of America

      Date: 11/27/2024

      Thank you so much for taking the time to share your feedback! Were thrilled to hear that you had an exceptional experience with our customer service team and that you found the unit to be clean.


      We appreciate your suggestion regarding the access roads. Providing a smooth and convenient experience for our customers is very important to us, and well certainly take your input into consideration as we look for ways to improve.


      Thank you for choosing Storage Rentals of America. If theres anything else we can assist you with, please dont hesitate to reach out!

    • Hammad S

      Date: 11/25/2024

      Hammad S

      Date: 11/25/2024

      Smooth transition of storage, friendly and helping staff. Everything goes well.

      Storage Rentals of America

      Date: 11/26/2024

      Thank you so much for your wonderful 5-star review! Were thrilled to hear that your storage transition was smooth and that our team provided friendly and helpful service. Its always our goal to make things as easy as possible for our tenants, and were glad everything went well for you.


      We truly value you as a tenant at Storage Rentals of America and appreciate you taking the time to share your experience. If theres ever anything we can assist you with, please dont hesitate to reach out.


      Thank you for choosing SROA!

    • Edmond P

      Date: 11/25/2024

      Edmond P

      Date: 11/25/2024

      *** made this a very easy process. Was done within 15 minutes of arrival time.

      Storage Rentals of America

      Date: 11/26/2024

      Thank you so much for your 5-star review! Were thrilled to hear that *** made the process quick and easy for you. At Storage Rentals of America, we strive to provide efficient and exceptional service, and were so glad your experience reflected that.


      We truly value you as a tenant and appreciate you taking the time to share your feedback. If theres ever anything we can do to assist you, please dont hesitate to let us know.

      Thank you again for choosing SROA!

    • Charles S

      Date: 11/25/2024

      Charles S

      Date: 11/25/2024

      Very friendly and helpful. Easy to find and plenty of carts to use to move your stuff.

      Storage Rentals of America

      Date: 11/26/2024

      Thank you so much for your wonderful 5-star review! Were delighted to hear that you found our team friendly and helpful and that the facility met your needs with ease of access and plenty of carts to assist you.


      At Storage Rentals of America, were dedicated to making your experience as convenient and pleasant as possible. We truly value you as a tenant and appreciate you taking the time to share your positive feedback.


      If theres ever anything we can do to assist you, please dont hesitate to reach out. Thank you for choosing SROA!

    • Laura S

      Date: 11/25/2024

      Laura S

      Date: 11/25/2024

      Excellent immediate service and results. Beautiful, clean unit. This is my first time renting a storage unit, and I was so impressed. Everything went smoothly. The person that I talked to on the phone was very helpful and nice.

      Storage Rentals of America

      Date: 11/26/2024

      Thank you so much for your fantastic 5-star review! Were thrilled to hear that your first experience renting a storage unit was such a positive one. Its wonderful to know that you were impressed with the service, cleanliness of the unit, and the helpfulness of our team.


      At Storage Rentals of America, were committed to providing excellent service and making the process as smooth and stress-free as possible. We truly value you as a tenant and appreciate you sharing your experience.


      If theres ever anything we can do to assist you, please dont hesitate to reach out. Thank you for choosing ****, and welcome to the **** family!

    • William P

      Date: 11/24/2024

      William P

      Date: 11/24/2024

      Very Friendly young ladies helped me out. Easy access. Hope Those 2 never quit. Very friendly

      Storage Rentals of America

      Date: 11/26/2024

      Thank you so much for your wonderful 5-star review! Were delighted to hear that our team provided you with such a friendly and helpful experience. Your kind words about the young ladies assisting you mean the world to us, and were so lucky to have them on our team.


      At Storage Rentals of America, were dedicated to providing excellent service and ensuring easy access for our tenants. We truly value you as a tenant and appreciate you taking the time to share your positive feedback.


      If theres ever anything we can do to assist you, please dont hesitate to reach out. Thank you for choosing SROA!

    Storage Rentals of America is NOT a BBB Accredited Business.

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