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Business Profile

Storage Units

Storage Rentals of America

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Storage Rentals of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Storage Rentals of America has 615 locations, listed below.

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    Customer Review Ratings

    4.3

    Average of 507 Customer Reviews

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    Review Details

    • Marjorie R

      Date: 09/02/2024

      Marjorie R

      Date: 09/02/2024

      Super nice lady to deal with and I was very satisfied with the storage unit. Everything was dry, VERY minimal insects and no odors in clothing etc. Would definitely use this location in *********** again if needed!

      Storage Rentals of America

      Date: 09/03/2024

      ********,


      Thanks so much for taking the time to share your SROA experience. It sounds like you had exactly the kind of experience we aim for in every interaction. We will be sure to pass along your kind words of appreciation and the 5 star review to the team.  We value your business and hope to continue  earning your trust and this rating.

      Thanks,

      The SROA Team

    • Don G

      Date: 09/01/2024

      Don G

      Date: 09/01/2024

      A clean place with ample lighting...And the prices are fair...

      Storage Rentals of America

      Date: 09/03/2024

      Don,

      Thanks so much for taking the time to share your SROA experience. It sounds like you had exactly the kind of experience we aim for in every interaction. We will be sure to pass along your kind words of appreciation and the 5 star review to the team.  We value your business and hope to continue  earning your trust and this rating.
      Thanks,
      The SROA Team

      Storage Rentals of America

      Date: 09/06/2024

      Don, 

      SROA strives to maintain a clean and professional facility for our tenants!  We want our tenant family to feel like home and are glad that you recognized the efforts we take to provide a wonderful, safe and secure environment.  We value your business and appreciate you sharing your 5 star review.  We will be sure to pass this review along to our LaGrange team.

      The SROA Team hopes that you have a wonderful day!!

      Storage Rentals of America

      Date: 09/08/2024

      Don,

      SROA strives to maintain a clean and professional facility for our tenants!  We want our tenant family to feel like home and are glad that you recognized the efforts we take to provide a wonderful, safe and secure environment.  We value your business and appreciate you sharing your 5 star review.  We will be sure to pass this review along to the property team.

      We hope that you have a wonderful weekend!

      Thanks,
      The SROA Team

    • Samantha J

      Date: 08/31/2024

      Samantha J

      Date: 08/31/2024

      Site is clean ********* was helpful when explaining the difference between the climate controlled and drive up units. I was disappointed to find out they don't have a discount for retired military. Even told me the best way to stack to fit things inside of the 10x10 to help me save money.

      Storage Rentals of America

      Date: 09/03/2024

      ********,

      Thanks so much for taking the time to share your SROA experience. It sounds like you had exactly the kind of experience we aim for in every interaction. We will be sure to pass along your kind words of appreciation and the 5 star review to the team.  We value your business and hope to continue  earning your trust and this rating.


      Thanks,
      The SROA Team

      Storage Rentals of America

      Date: 09/06/2024

      ********, 

      SROA strives to maintain a clean and professional facility for our tenants!  We want our tenant family to feel like home and are glad that you recognized the efforts we take to provide a wonderful, safe and secure environment.  We value your business and appreciate you sharing your 5 star review.  We will be sure to pass this review along to our LaGrange team.

      The SROA Team hopes that you have a wonderful day!!

    • Jim H

      Date: 08/29/2024

      Jim H

      Date: 08/29/2024

      Great courteous people - unit was clean and so glad for the air conditioning,

      Storage Rentals of America

      Date: 08/30/2024

      ***,

      Thank you so much for the wonderful review and kind words of appreciation for our facility. We are happy to earn your 5 star service excellence award. We value your business and hope that you have a wonderful weekend ahead.

      Thanks
      The SROA Team

      Storage Rentals of America

      Date: 09/05/2024

      ***,

      SROA strives to maintain a clean and professional facility for our tenants!  We want our tenant family to feel like home and are glad that you recognized the efforts we take to provide a wonderful, safe and secure environment.  We value your business and appreciate you sharing your 5 star review.  We will be sure to pass this review along to the our property team.

      The SROA Team hopes that you have a wonderful day!!

      Storage Rentals of America

      Date: 09/05/2024

      ***, 

      SROA strives to maintain a clean and professional facility for our tenants!  We want our tenant family to feel like home and are glad that you recognized the efforts we take to provide a wonderful, safe and secure environment.  We value your business and appreciate you sharing your 5 star review.  We will be sure to pass this review along to the our LaGrange team.

      The SROA Team hopes that you have a wonderful day!!

    • Joey A

      Date: 08/28/2024

      Joey A

      Date: 08/28/2024

      ***** was very nice she showed us some units and helped us find the right size unit for all our needs. All units were very clean thanks again *****

      Storage Rentals of America

      Date: 08/29/2024

      ****,

      It is wonderful to hear that ***** delivered on our ************ promise of 5 star service. We are glad that she was able to get you into the unit that meets your storage needs. We appreciate you taking the time to share your story and to appreciate the team. We value your business and wish for you to have a wonderful Thursday.

      Thanks

      The SROA Team

      Storage Rentals of America

      Date: 09/05/2024

      ****,

      The Storage Rentals of America team strives to provide the best solution and advice when selecting the right unit size for our tenant's storage needs. We are thrilled that  we were able to successfully match you with a storage unit at our ********** location. We welcome you to the SROA Tenant family and value your business. We look forward to continuing to earn this 5 star review!!

      Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

    • Tony R

      Date: 08/28/2024

      Tony R

      Date: 08/28/2024

      I was given very helpful and friendly service through the entire process of getting my unit rented, and that was the last time my experience was anything besides poor. I tried to call 5 times the first day I had my unit because the unit I was assigned was already in use. I was unable to get a hold of anyone because I guess the call center doesn't answer calls an hour before closing time. The next day it took another 3 calls to get someone who knew how to transfer calls without hanging up and I got my new unit. I inspected the unit after I removed the green tag on the latch and then I found it to have quite a few mud wasp nests that I figured I could spray at night so I unloaded my truck in 95f+ and when I tried to close the door to the unit and lock it, the mechanism was broken in a way that made the lock useless. It was a handle with nothing to lock to. When I called and explained my issue and frustration that I not only had gone through all the aforementioned issues, but now (still) had to load my truck back up, and all the representative had to say was "what is the number of the supposed unit number?" As I was walking around I noticed that some other units had green tags and those units also had broken latches. That was when inrealized they gave me a known broken unit after giving me one that was taken by someone else. At this point I said I quit and demanded a refund that took another 3 calls for a total of 11 calls with this nightmare of a company. They stated they could not give me a refund the same day because it was not the same day I got my unit. Even though it was the same day I got my transfer and signed a new lease. Do yourself a favor and find a place with an office on site and real people. Nobody is taking care of these places that have nobody working them. I wish I could take stars away from this rating.

      Storage Rentals of America

      Date: 09/03/2024

      ****,

      I am so sorry that this occurred and we hope that our Property / District Manager has reached out to you with next steps. We do value your business and wish you a great week ahead.

      Thanks

      The SROA Team

      Storage Rentals of America

      Date: 09/05/2024

      ****,

      We're really sorry to hear about the difficulties you faced. It sounds like you encountered a series of frustrating issues, from the initial mix-up with your unit at one of our newly acquired properties to the broken latch and challenges with our call center team. Your experience is important to us, and we apologize for the inconvenience youve had. We'll share your review with our field leadership team regarding your refund and address this matter further. 

      We would like the opportunity to address your concerns. Our manager tried to reach out but could not find your name in our system. Please reach out to us at ************** at your earliest convenience. Thank you, and we look forward to hearing from you.

      Storage Rentals of America

      Date: 09/09/2024

      ****,

      Thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. We have tried to reach out regarding your concerns but could not find your name in our system. Please reach out to us at ************** at your earliest convenience.

      Thank you,
      The SROA Team

    • Melony C

      Date: 08/28/2024

      Melony C

      Date: 08/28/2024

      I've had positive experiences working with the staff. They have been very friendly and quick to respond!

      Storage Rentals of America

      Date: 08/29/2024

      ******,

      Glad to know that the staff treated you well and that they delivered 5 star ************* We thank you for taking the time out of your busy day to let us know that we hit the ***** We value your business and hope that you have a wonderful Thursday.

      Thanks,

      The SROA Team

      Storage Rentals of America

      Date: 09/05/2024

      ******,

      **** prides itself on having a friendly and accommodating staff.  We are happy to hear that they are living the **** core values of the customer experience. We value your business and are so happy that our ********** team was able to assist you! Thank you for taking the time to recognize how helpful and caring they were.  We appreciate the 5 star review.

      If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

    • Willie N

      Date: 08/27/2024

      Willie N

      Date: 08/27/2024

      Its very clean and Secure and the employees are very nice and friendly were very accommodating to my situation

      Storage Rentals of America

      Date: 08/29/2024

      ******,

      Thank you so much for sharing your 5 star SROA experience. We love when a member of our tenant family let us know that we delivered not only on a great storage option, but with great service. We appreciate your kind words and will be sure to pass them along to the team. We value your business and whish you a wonderful rest of your week.

      Thanks

      The SROA Team

      Storage Rentals of America

      Date: 09/03/2024

      ******,

      **** prides itself on having a friendly and accommodating staff.  We are happy to hear that they are living the **** core values of the customer experience. We value your business and are so happy that our property team was able to assist you! Thank you for taking the time to recognize how helpful and caring they were.  We appreciate the 5 star review.

      The **** Team hopes that you have a wonderful day!!

    • Shana H

      Date: 08/24/2024

      Shana H

      Date: 08/24/2024

      When I first rented 2 units at the end of March, everything was great, the property manager was great but unfortunately she is no longer there due to medical reasons. One of my units ended up being broken into around the end of May and for several weeks I was calling and stopping by the office trying to find out what I needed to do. Police were called immediately when the break-in was noticed and pictures were taken of the unit. After several attempts of going to the office to turn into police report, I finally found someone there around the third week of June. She did tell me that the claims usually take a couple months and I understand that she had a lot going on as she is really nice but I called several times to check on the status of the claim and was informed that there had not been a claimed filed (until last week). Also I have stopped by the office several times to make a payment but the office was always locked and no one there. So now there have been late fees added and I keep getting further behind because they will not accept partial payments and I got injured and will need surgery so I don't have the income to pay in full. Oh and one of the reasons why I rented at this location is because it advertised 24 hours of surveillance, and there are two cameras pointed at my unit that was broken into but yet the detective said she couldn't get the camera footage when she requested it.

      Storage Rentals of America

      Date: 09/02/2024

      *****,

      Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Our ********** manager tried to reach out but could not find your name in our system. Please reach out to us at ************** at your earliest convenience to further assist you with your concerns.

      Thank you,
      The SROA Team

    • Carol S

      Date: 08/22/2024

      Carol S

      Date: 08/22/2024

      Lizette was very friendly, helpful and a pleasure to work with

      Storage Rentals of America

      Date: 08/26/2024

      *****,

      Thank you so much for the wonderful review and kind words of appreciation for *******. We will be sure to pass them along to her and the field team. We are grateful that you took the time to share your 5 star SROA experience and value your business. We hope that you have a wonderful week ahead.

      Thanks

      The SROA Team

      Storage Rentals of America

      Date: 08/28/2024

      *****,

      **** prides itself on having a friendly and helpful staff.  We are happy to hear that they are living the **** core values of the customer experience. We value your business and are so happy that ******* with our ********** team was able to assist you! Thank you for taking the time to recognize how helpful and caring they were.  We appreciate the 5 star review.

      We hope that you have a terrific Tuesday!

      Thanks,
      The **** Team

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