Storage Units
Storage Rentals of AmericaHeadquarters
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Reviews
This profile includes reviews for Storage Rentals of America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 507 Customer Reviews
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Review fromKari E
Date: 04/15/2024
5 starsKari E
Date: 04/15/2024
Aaron has been helpful letting me see the space and size that I would need to rent a storage unit. He took the time to get me pricing that I could afford. Thanks for help, I appreciate it.Storage Rentals of America
Date: 04/17/2024
****,
Thank you so much for the kudos for ***** and our team. We are always humbled with our tenants take time out of their busy schedule to share their SROA experience. We appreciate the 5 star review and your business. Please have a wonderful Wednesday.
Thanks
The SROA Team
Storage Rentals of America
Date: 04/19/2024
****,
The Storage Rentals of America team strives to provide the best solution and advice when selecting the right unit size for our tenant's storage needs. We are thrilled that ***** was successfully able to match you with a storage unit at our location. We welcome you to the **** Tenant family and value your business. We look forward to continuing to earn this 5 star review!!
The **** Team hopes that you have a wonderful day!!Review fromJohn S
Date: 04/14/2024
1 starJohn S
Date: 04/14/2024
Terrible company. They took over the ****** location April of 2022. I ended up paying twice for the same unit because I paid the previous company (***************) first not knowing that SROA was taking over the storage rental facility. Someone cashed my original check and I couldn't cancel it because it was made in "good faith" so I was out 108$. I emailed this company and sent a certified letter to them with the proof I paid twice and I got ZERO answer back. Oh yea, by the way, when SROA took over the storage rental I was paying 108$ a month. Less than 2 years later I'm now paying 186$ a month and it's going up again in June. I've been renting at this location for 16 years. ****** Mini Storage is the company that owned it originally. For 10 years renting under them my rent went up 4$. It was 80$ a month and went to 84$ a month about 5 years into renting with them. *************** who took over the facility from ****** raised the rate from 84$ to 108$ in 5 years time. So the rent is absurdly high and customer service is non existant here at SROA. I'm doing my best to leave hear in the next month or so before rent jumps again. They also force you to pay for insurance you don't want or need which the previous 2 companies never did. So that's another 14$ I have to pay to this crappy company. I simply can't wait to get out. It's a shame, it used to be convenient but not at these rates.Storage Rentals of America
Date: 04/19/2024
Good day! We have attempted multiple times and requested a follow up from the customer but have not received any word back. We want to make it right, if possible, but it requires his to respond back to us or to contact our property where he rents from us. Thanks again for the opportunity to respond.Review fromBrenda W
Date: 04/04/2024
5 starsBrenda W
Date: 04/04/2024
I have been renting my storage space for 5 years with no problems. When SROA bought the location here in ******* it went smoothly. I haven't had any problems with SROA. When I go in to pay, ********* and her crew are always nice and welcoming. They remind me I can set my account up on autopay if I like or continue to come in and pay in person. The storage location is clean and well kept as it always was with the previous owners.Storage Rentals of America
Date: 05/21/2024
******,
Thank you for the great 5 star review! We're thrilled you have had an amazing **** experience. We value your business and will be sure to pass along your kind words of appreciation to our Midland team. We strive to create personal connections in every interaction and it appears that our team modeled the **** core values.
The **** Team hopes that you have a wonderful day!!Review fromKyle J
Date: 03/30/2024
1 starKyle J
Date: 03/30/2024
This is the worst company to get a storage unit from, they gave us a unit, but didn't tell us we needed to sign paperwork. Cut our lock off and put one of theirs on. Then after that fiasco they didn't give us notice that they would be auctioning off our storage for late payment. We were late about two weeks. So took their lock yet again, because they said they would replace ours. Switched the lock again. We've had nothing but troubles with this place.Storage Rentals of America
Date: 06/27/2024
****,
We are sorry that you had a negative experience at our Midland property. We have shared your review to our team and ask that they contact you to further discuss your concerns. If you have any further concerns please contact us at **************.
It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.Storage Rentals of America
Date: 06/27/2024
****,
We are sorry that you had a negative experience at one of our properties. We have shared your review to our team and ask that they contact you to further discuss your concerns. If you have any further concerns please contact us at **************.
It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.Review fromKarla B
Date: 03/30/2024
5 starsKarla B
Date: 03/30/2024
My dealings with Storage Rentals of America is in ******* ***** with ****. **** is the best employee and hardest worker I have ever seen. **** always takes the time to explain, help, and answer any questions. He needs a raise just so you don't lose him. He's the best.************************* Rental CustomerStorage Rentals of America
Date: 04/01/2024
*****,
Thank you so much for the shout out to **** in our *******, ** office. Glad to hear that he is living the **** service brand. We are always appreciative when our tenants take the time out of their busy day to thank us and to recognize our team. We value your business and hope that you have a wonderful Spring and Summer seasons ahead.
Thanks
The **** Team
Review fromryan j
Date: 03/30/2024
5 starsryan j
Date: 03/30/2024
clean safe and welcoming environment staff is exceptional will rent againStorage Rentals of America
Date: 04/01/2024
****,
Thank you for letting us know that our property and staff were wonderful. While we are sorry to see you go, we do thank you for allowing us to serve as your storage service provider. We will be here when you need us. Thank you again for your business and we hope that you have a wonderful Spring and Summer season ahead.
Have a wonderful day and thank you again for the 5 star review.
The SROA Team
Review fromSandra C
Date: 03/29/2024
1 starSandra C
Date: 03/29/2024
I am very dissatisfied and disappointed with this company. I paid my storage unit. They put a lock on my storage unit that was supposed to be taken off and they had four days to do it after I made my payment (before I came up to the storage unit with a U-Haul truck to empty out my storage unit.) When I got here the property manager was not on site. I called the number for the site and was directed to the call center who tried to call the property manager twice and they did not answer. I was told that the property manager would be back by 2 PM, hopefully, and that they must be on lunch break.This means I have to sit around for an hour and wait to get into my storage unit to load up a U-Haul truck and get back home. The service here is very unprofessional and I do not recommend renting from this company at all. Also, theres never anybody around to answer the phones or assist. This is the second time Ive had issues with them locking me out of my unit after receiving my payment.Storage Rentals of America
Date: 03/31/2024
Good day ******,
We are so sorry for this inconvenience that this issue has caused. We will work with our onsite leadership team to rectify this matter as soon as possible, if it has not been done so already. Again, we do value your business and hope to have this taken care of immediately.
Have a nice Easter weekend.
The SROA Team
Review fromRene C
Date: 03/28/2024
5 starsRene C
Date: 03/28/2024
Treats me more than fair. Unit is dry and big.Storage Rentals of America
Date: 03/29/2024
Thank you so much for the wonderful review and appreciation for our team. We value your business and are always humbled when our tenants take the time to share their SROA experience. We hope to continue to serve as your storage provider and hope that you have a wonderful Spring season ahead.
Thanks
The SROA Team
Review fromBonnie M
Date: 03/18/2024
2 starsBonnie M
Date: 03/18/2024
The facility was safe, secure, and clean. My only complaint was the cost and how much the unit rose 3 times to $70 after just one year.Storage Rentals of America
Date: 03/19/2024
******,
We are sorry to see you leave and that you found our pricing to be too much throughout the time you rented with us. We wish you had spoken with our property manager regarding this issue to see if there was something we could have done to assist.
Though you have already vacated your unit, we do wish to thank you for your business and wish you a wonderful Spring season ahead.
Thanks
The SROA Team
Review fromKen S
Date: 03/15/2024
5 starsKen S
Date: 03/15/2024
My experience renting from storage rentals of America was very satisfactory they are very kind and friendly ***** always looked out for me when I forgot my payment was due and would always give me a call to let me know that my payment was due before I would be charged a late fee very much appreciated access was always easy if I ever need to rent another storage unit I would definitely give them a call again thank you very muchStorage Rentals of America
Date: 03/18/2024
***,
Thank you so much for taking the time to share your 5 star SROA experience. We are always humbled when a tenant takes the time to brag on our people (*****) and our properties. We greatly appreciate your business and hope that you have a wonderful week ahead.
Have a magnificent Monday from SROA!!
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