Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30 2025 Statewide Windows installed hurricane impact windows in my home. The inspection was supposed to be May 1 2025. That never took place. There is an issue with the installation of the vapor barrier and I have called Statewide multiple times about this issue and get no answers. It has been 2 weeks and no resolution. The windows are in place but are not caulked there is just painters tape around all the windows witch is not water resistant. I have paid 19,000.00 of 20,00.00 to date. I am worried that if we get a storm I will have water damage. I will gladly pay the remaining which is due after inspection is complete.

  

  Business Response

  Date: 05/16/2025

  More Information...***** there was miscommunication on our end with this client for a few short days. We spoke with the client yesterday afternoon and he has agreed to remove this complaint.
  
  Can you please document this as the response and close the complaint online? I have copied the property owner for transparency
  

  ******* Grondin 

  Director of Operation 

  

  Business Response

  Date: 05/19/2025

  there was miscommunication on our end with this client for a few short days. We spoke with the client yesterday afternoon and he has agreed to remove this complaint.

  
  

  Customer Answer

  Date: 05/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract on 3/6/2025 for window replacement at my property in ******, ** and gave a $500 deposit for the work. Cancelled the contract on 3/7/2025 following the instructions in the contract and per Florida 3 day right to cancel law. Received phone call from them to confirm cancellation of the contract, but Statewide refuses to refund my $500 deposit. Contacted them by phone on 4/18/25 and was assured the refund would be sent out promptly to my address in ********. Never received refund.

  

  Business Response

  Date: 05/09/2025

  Hello Mr. ****************** style="font-size: 0.875rem;">Per our accountant. The check was cut and mailed by **** to ************************************. On April 21st, 2025.

  Please see attachment Documents that showed what was done. 

  I am working with my Accountant on this matter. If it shows the check has not been cashed and did get lost. We have no problem re issuing your check.
  

  Anything else please call me.
  

  Thanks,
  
  ***** *******-******
   ************.

  

  Business Response

  Date: 05/09/2025

  More Information...Per our accountant. The check was cut and mailed by **** to ************************************. On April 21st, 2025.
  I am working with my Accountant working on it. If it shows the check has not been cashed and did get lost. We have no problem re issuing your check.
  Anything else please call me.
  Thanks,
  
  ***** *******-******
   ************.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23307564
  
  I am rejecting this response because:  I have not received a refund yet.

  Please investigate and issue a new check to me.  Once I receive the refund, I will be satisfied and will close the case.

  Thank you for your help with this matter.

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 05/09/2025

  Hello *** *****,

   

  My Accountant Confirmed that the check did get lost. And she is cutting a 2nd check to be mailout on Monday 12, 2025. Our **** has already picked up for day. They wanted you to know that your check number is ***** and we are going to send it to you ******************* Address. I have Attached a photo of the check for you to see. 

   

  One you have it please call me and let me know that you have received it. 

   

  Thanks, 

  ***** *******-Garcia 

  ************

  Customer Answer

  Date: 05/20/2025

  I was contacted via phone by a representative from Statewide Windows late yesterday (5/19/2025), inquiring about this complaint lodged against them through the BBB.  The representative indicated that he understood my dissatisfaction regarding them breaking the law by refusing to refund my deposit paid on a contract that was subsequently legally cancelled.  The representative assured me that a check would be sent out to me today (5/20/25).  This tells me that the initial response that was provided to the BBB regarding this complaint was falsified, and that they never mailed the refund check to me as they stated they would in their response to the complaint on 5/9/2025.  I never actually received that check either, which lends credence to the theory that they never did actually mail the refund check to me as promised in response to the complaint.  So they lied to both me and the BBB.  

  If possible, I'd like to keep this case open until I actually do receive the refund from Statewide.  Otherwise, if it is best for me to open another complaint, please let me know and I can do that as well.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company back in 9/2024, for a an installation of 2 windows and an installation of 2 sliding doors with screens, the job will be completed within 3 months period time in a written and verbal contract. It turns out I was contacted 6 months later stating, to be informed that there was a delay and they gave me an installation date of 1//13/25, which I agreed to. The day of the installation they only installed 2 sliding doors and were not able to install the screens along with it due to the fact the screening rail was missing. I expected for them to install both the sliding doors and the screens. After placing the sliding doors, and according to the installers they noticed their error and stated that the wrong frame was ordered and placed in, and therefore a new and right Rail needs to be ordered and installed so both parts (Sliding ********************************* can be placed in properly and the job will be completed. It turns out to be that I will need to wait on the company to order the right Frame and Materials, because they need to get it from overseas. In the meantime, this company wants to contact the building department and to complete an inspection without having the job the completed, even though the sliding doors have to removed and reinstalled again due to the missing rail for the screen to be installed. Furthermore, the financial department has been contacting me, to collect payment but the job has not been completed yet. it's an inconvenience for me because I have the sliding doors sitting against the wall next to the sliding doors, as well my community HOA required a deposit of $1800 which it won't be refunded until the job it's done properly and completed. I'm asking for your help because this people are not successful in completing this job and they are brushing me off, and really seems they don't want to take ownership or accountability in completing the job I hired them for.

  

  Business Response

  Date: 04/30/2025

   

  Just to update you the factory advised us they are going to visit the client today to attempt the screen work needed

   

  Thanks

  
  

  

  Business Response

  Date: 05/06/2025

  More Information...Good morning Nidia 
  
  
  Just following up on the status of this contested complaint? 
  
  
  Please advise at your earliest convenience
  
  
  ******* *******
  Director of Operations 
  Statewide Windows and Doors
  (O) ************
  ******************************************************************************************
  
  From: ******* *******
  Sent: Wednesday, April 30, 2025 10:45:46 AM
  To: ***** *. <*******************************************************************>
  Cc: **** **** <******************************************************************************************************************>; ********* ******** <**********************************************************************************************************************>; ****** ********* <***********************************************************************************************************************>; ***** ******* <*********************************************************************************************************************>
  Subject: RE: You have a New Message from BBB Serving ***************** & the Caribbean, Consumer Complaint #********
  
  Hi ***** just following up on this request.
  
  Just to update you the factory advised us they are going to visit the client today to attempt the screen work needed
  
  Thanks
  
  
  
  From: ******* ******* <*********************************************************************************************************************>
  Sent: Tuesday, April 29, 2025 8:56 AM
  To: ***** *. <*******************************************************************>
  Cc: **** **** <******************************************************************************************************************>; ********* ******** <**********************************************************************************************************************>; ****** ********* <***********************************************************************************************************************>; ***** ******* <*********************************************************************************************************************>
  Subject: RE: You have a New Message from BBB Serving Southeast Florida & the Caribbean, Consumer Complaint #********
  
  ***** please find our response to this complaint by the client in this email thread. We strongly feel the degree of communication and action we have taken regarding this singular screen does not warrant such complaint to be honored by the BBB.
  
  We humbly ask that you review our response below and remove the clients complaint as not justified nor relevant considering the facts on the project.
  
  Can you advise if this can be achieved?
  
  
  The Company is in receipt of the clients complaint and cited issues in the statement below and has already engaged corrective action plan with the customer which has been thoroughly communicated. As expressed in the dually reviewed and executed Contract the expected timeline for procurement of custom materials and completion of the installation is approximately 4-6 months. The Company successfully obtained the required permits and ********************** approvals within the cited time frame as well as executed the full installation for the products requested. At the time of installation, it was notated that the incorrect parts were provided by the factory to successfully complete the screen adapter assembly. The Company promptly reported to the issue to the manufacturer with supporting documentation and update the client on the situation for warranty work to be completed on the screen system.
  
  After several weeks the Company received the provided parts for the screen assembly from the factory and attempted an installation of the accessory components. Unfortunately, the factory only sent a partial shipment of components required to complete the assembly and such shortage was reported to the factory immediately. Due to this inconvenience, the factory offered to complete the work on our behalf and has opened a factory field visit service under service order number *****. The factory is currently pending an appointment for inspection of the system and applicable installation of the screen system and the Company has been communication with Client throughout this process.  The Company has not dismissed or brush-off the pending items as insinuated in the claim and has documented communication with the client regarding such events.
  
  The Company is committed to completing our Contractual obligations and ensuring complete satisfaction of the client to the Companys best ability.  
  
  
  
  

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23240816
  
  I am rejecting this response because:

  Communication by the company has occurred only after several emails from our part asking for status of the installation. Furthermore, as the company acknowledges that the installation is not complete due to the missing parts, they have requested payment from the financial company arguing that the project is complete, and without prior warning to us. The financial company has sent us pay stubs for us to start payments on the windows. The company failed in two attempts to install the missing parts apparently because the wrong parts were ordered and are now trying to get these parts installed as a warranty issue by the window manufacturer. A representative of the window manufacturer has been to our house to inspect and we have received no further communication since. At the end of the day, we are in the same circumstances as when this complaint was filed without the complete installation and with the added aggravation that payments are now being required from us. 
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 05/23/2025

  The Company respectfully disagrees with the Customer's response but sympathizes with their concerns. As outlined in the dually executed Contract the Company has successfully completed the installation however a warranty/service claim remains open due a minor factory defect that has no impeding effects on the security and benefits of the newly installed impact windows/doors. The nature of the service claim is purely cosmetic in relation to the screens, and the Company has been in diligent communication regarding the specifics concerning the warranty process. 
  
  
  The Company has obtained the details from the factory inspection report alluded to by the Customer and have confirmed materials are in production to correct the screen defect assessed at the time of their visit. The manufacturer has an estimated completion date of 5/27/25; afterwards an appointment shall be coordinated by factory direct technicians to resolve the warranty claim. The Company has remained attentive to the customer and is overseeing the process of the repairs being executed by the factory. 
  
  
  Lastly, the Company has conformed to payment requirements agreed upon in the executed Contract. Payment section of the dually executed agreement requires the release for final funding for the improvements upon installation of all items as outlined on the scope of work. This section further expands upon items relating to service/warranty claims which cannot hinder funding for the completed improvements. The Company apologies for any perceived inconveniences this matter may have caused for the Customer and is working towards coordinating the final warranty work with the factory directly. 
  
  
  
  
  ******* *******
  Director of Operations 
  Statewide Windows and Doors

  Customer Answer

  Date: 06/25/2025

  Company scheduled installation of the missing parts but installation was not completed. Only one window was completed because they failed to properly prepare for installation on a second floor. This continues to show lack of competence in their work. How could they not know that an installation was required on a second floor after being here multiple times? We have tried communicating to schedule the final installation but after two weeks nothing has been scheduled. 

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23240816
  
  I am rejecting this response because:Company scheduled installation of the missing parts but installation was not completed. Only one window was completed because they failed to properly prepare for installation on a second floor. This continues to show lack of competence in their work. How could they not know that an installation was required on a second floor after being here multiple times? We have tried communicating to schedule the final installation but after two weeks nothing has been scheduled.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 06/30/2025

  Hello **** *******,

   

  Our records showed that you have been in contact with our Services Coordinator and is scheduled for Tomorrow July 1st, 2025.  I attached the email you have with Ms. ****** If you have any questions, please let us know.

   

  Thanks,

  ***** *******-Garcia 

   

  

  Business Response

  Date: 07/01/2025

  From: ***** **** <******************************************************************************************************************>
  Sent: Tuesday, July 1, 2025 1:11 PM
  To: ***** ******* <*********************************************************************************************************************>; ***** ****** <********************************************************************************************************************>; ******* ******* <*********************************************************************************************************************>; ****** ****** <********************************************************************************************************************>
  Cc: **** **** <******************************************************************************************************************>; ********* ******** <**********************************************************************************************************************>; ****** ********* <***********************************************************************************************************************>; ******* ****** <********************************************************************************************************************>; ***** ******* <*********************************************************************************************************************>
  Subject: RE: You have a New Message from BBB Serving Southeast Florida & the Caribbean, Consumer Complaint #********
  
  
  Hello,
  Attached copy of signed service ticket, We also received a 5 star review see attached.
  Job # **** *******, ****
  It was her husband who sent the review **** **** *****
  
  
  
  
  
  
  
  Thank you
  
  Best Regards,
  
  
  
  ***** ****
  Service Coordinator              
  (Office) ************  Ext# ****
  (Direct) ************
  Email: ******************************************************************************************************************
  ********************************************************************************************
  For Service Requests Click Here: Service Ticket
  
  From: ***** **** <******************************************************************************************************************>
  Sent: Tuesday, July 1, 2025 12:25 PM
  To: ***** ******* <*********************************************************************************************************************>; ***** ****** <********************************************************************************************************************>; ******* ******* <*********************************************************************************************************************>; ****** ****** <********************************************************************************************************************>
  Cc: **** **** <******************************************************************************************************************>; ********* ******** <**********************************************************************************************************************>; ****** ********* <***********************************************************************************************************************>; ******* ****** <********************************************************************************************************************>; ***** ******* <*********************************************************************************************************************>
  Subject: RE: You have a New Message from BBB Serving ***************** & the Caribbean, Consumer Complaint #********
  
  Hello,
  Chase & **** installed 2nd floor screen track, had to remove railing to get to Sliding Patio door with scaffolding.
  Service is 100% Complete, we are renewing permit as of today so we can schedule virtual inspection ASAP. Permit will be renewed within 48 hours.
  Job # **** *******, ****
  
  Thank you
  
  Best Regards,
  
  
  
  ***** ****
  Service Coordinator

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express our serious concern regarding the guidance and information we received during the selection process for our impact windows and doors. Unfortunately, it has become clear that we were given misleading advice regarding both the warranty coverage and the type of glass to be used.We were clearly informed that the windows would come with a lifetime warranty covering both the aluminum frames and the glass. Based on that assurance, we moved forward with confidence. Additionally, we were told that a specific brand of high-quality impact glass would be used. As these details were discussed and confirmed verbally, we did not scrutinize them further in the final contract.However, we have since discovered the following:The glass is only covered for 10 years, not a lifetime as promised.A different, lower-quality glass product was used, significantly affecting the value and long-term durability we expected.We were never informed of this change, and had we known, we would have reconsidered our decision or requested an appropriate adjustment.Given these misrepresentations, we no longer feel comfortable proceeding with this purchase. We are formally requesting the cancellation of our contract.This situation is extremely disappointing and does not reflect the level of trust and professionalism we expected from your company. We hope you will acknowledge the seriousness of this issue and respond promptly with a resolution.Sincerely,

  

  Business Response

  Date: 04/25/2025

  This customer did get a call on April 11th, 2025, the same day the BBB came in from our ** ****. Did call the customer and they agreed on a Replacement contract. Please see the attached Contract that shows the customer is back with working with us. 

   

  Thanks,

  ***** *******

   

   

  

  Business Response

  Date: 04/25/2025

  Hello,

  I have a attached a copy of your replacement contract that took place after the call with our ** **** on April 11th.
  
  
  If you have any further questions, Please give us a call at our office.
  
  
  Thanks, 

  ***** **************************************** Manager

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installed defective windows in October 2024. 11/20/24Inspected and confirmed defective by manufacturer and no idea why installers proceeded to install. Still waiting for windows. Company will not communicate. Claiming cannot find windows and/or broken. It is a different story every time I call. No escalation point within company to get this resolved. All 9 windows are defective.

  

  Business Response

  Date: 04/23/2025

  Hello *** ******,

   

  Please take a look at the attachment I added to the Response. This documents show what has been done with your defected glass and the French Door Latched getting fixed. 

  If you need anything else. Please let us know!

   

  ***** *******-Garcia 

  Statewide Windows and Doors. 

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23183473
  
  I am rejecting this response because:  See attached.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/28/2025

  The Company has been in direct communication with the client regarding the proposed resolutions for the glass defects claimed. The Company is happy to report the manufacturer was able to remove the defects in the glass with a sample of cleaning solution that was applied during a site visit. The manufacturer is sending the Company more of the same special cleaning solution so the Company can resolve the issues cited within the clients complaint to satisfaction.

  

  Business Response

  Date: 04/28/2025

  Hello ***************************** has been in direct communication with the client regarding the proposed resolutions for the glass defects claimed. The Company is happy to report the manufacturer was able to remove the defects in the glass with a sample of cleaning solution that was applied during a site visit. The manufacturer is sending the Company more of the same special cleaning solution so the Company can resolve the issues cited within the clients complaint to satisfaction.

  The Services Team is still in form with *** within getting this taken care of for you. 

   

  Thanks,

  ***** ******************************************** Manager 

  

  Business Response

  Date: 05/06/2025

  More Information...Hello,
  ****** ****** service is complete service technician removed all stains on windows on Exterior & Interior. All windows came out clean and customer is happy.
  Suggested to customer to have sprinkler heads pointed in another direction or put a cover over them on 2 front windows due to well water hitting window, this will stain the window frame and/or glass.
  
  
  
  Thank you
  
  Best Regards,
  
  
  
  ***** ****
  Service Coordinator     

  

  Business Response

  Date: 05/06/2025

  Hello *****,
  I have attached the signed service ticket for reference and validation.
  
  
  Thank you
  
  Best Regards,
  
  
  
  ***** ****
  Service Coordinator

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed and deposit paid: 5/5/24.Installation commenced: 10/17/2024a delay of over 5 months.On May 12, 2024, your salesperson assured me via email that my agreement would be updated to include a picture window. This adjustment was never made, and the wrong window was installed. The company eventually said they would replace the window and deduct the cost from the salespersons salary but it would take a month. I opted to keep the window that was ************ August, I discussed replacing the three-point lock with my own. On August 18, 2024, your salesperson confirmed via text that Statewide would not be able to do this but I could have a locksmith install the lock I want. He failed to mention that the three point lock was integral to the door and any modification would void the warranty on the door. As a result, I now have a lock I specifically said I did not want.During installation, I was informed that a frame was needed to accommodate the sliding doors and that Id be responsible for half the cost - $450. This should have been identified during the initial measurements.The inspection on October 23, 2024, failed because the frame was not built to code, and no permit was obtained. In addition, no one from Statewide was on site during the inspection.The permit for the buildout was approved on December 2, 2024. The company scheduled for the updates to be made on December 30th at which time I was told the crew called in sick.On January 2nd the updated work was done and is awaiting another ************* date Ive paid $25,946 of the $27,290 total project cost. Given the substantial delays, multiple service errors, additional costs, and the inconvenience I have experienced, I have requested a 20% refund of the project cost is a fair and reasonable compensation. This amount reflects the loss of time, effort, and use of the product, as well as the repeated need to address issues that should have been avoided. To date this request has not been addressed.

  

  Business Response

  Date: 01/29/2025

  Ms. ***** has been working with her ************************** to complete her Job. Has of Jan 28th, 2024. **************** a Change Order that I attached to this responses. If Ms. ***** has any further questions. She may please contact us

  Thank you.

   

  . 

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is very sketchy. They false advertise! They do not own up to anything they say! I hired them to do my impact windows and doors, but they did not complete the job to my expectation. They are not the best with communicating. I explained to them exactly what I wanted and they agreed to complete the job in 3months, but I didnt hear from them until 6/7 months later. The day of my installation they decided to install a panel where a small side light window was supposed to be installed. I was not in agreement or pleased with the work that was done. When I mentioned it to them, instead of trying to fix things, they demanded that I pay them and filed a lien against my property prior to my inspection. They made no effort to fix the issue. This company does not value their customers nor care to please their customers. Their contractors are nice, but very messy. They left a hole in my ceiling. I have been reaching out for months to try to get them to fix their mistake but they are the worst when it comes to any communication. They are not to be trusted. I am so disappointed.

  

  Business Response

  Date: 01/02/2025

  Dear Ms. ****** *******,

  Are response to your matter has been uploaded in an attachment for your to review.

  If you have any further questions and concerns you can reach us by calling our office at ************ or responding back on BBB.

  Thank you,

  ***** *******-******

   

  

  Business Response

  Date: 01/02/2025

  Please see what our **************** wanted to inform the customer. This customer is in Legal with us.

  Customer Answer

  Date: 01/05/2025

   
  Complaint: 22719416
  
  I am rejecting this response because: I did not agree nor was I ok with the front door being installed without the sidelight window. Please note that I am the only person in the entire building with this panel attached to their door. Statewide made the decision on their own to install a panel as apposed to the sidelight window. I did not find out about it until the day of the installation. They made no effort to accommodate me. ******, they filed a lawsuit against my property prior to my inspection and the city of ************* has failed them for the same exact reason and additional problems that they have caused. They are currently in violation with the city. They did not complete the job, they lied to me about why they couldnt complete the job and have been harassing me for payment. Ive made several attempts trying to give them a chance to fix the issue but they have stopped all communications with me. I am very disappointed with everything, including the lawsuit that they filed. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE the End User Contracted Earlier in 2024 for a Impact Window Upgrade to our Home nota Big Job but big for us. Short of ********.We Purchases Several Full Size Windows and a Window over our Front Door, we were told a Month and a half for delivery and install. Signed contract and that was it for the most par they did HOA Work to gain approval and County Permit for Install. After that Communications was done, nothing!We the end user Chased them for the next months for updates answers, for the most part no response by phone no response by email, until we held back money in the end, then they called daily and threatened legal action.Finally As we were going to cancel the contract all of a sudden the product just delivered into the country, the next week my wife was going for major surgery Cancer and they were ready to install...Well Wee were doing this so it would be easy on my wife to prepare for Hurricane threats I am an Emergency Manager in ******* and Deploy relatively early so not having to cover windows in her condition was ideal. I unfortunately Agreed to let them install I will not make that mistake again.Windows were installed, upon returning home from a full day of work the first window over the door was filthy not happy with the funds spent but what ever my wife was heading into an 8 to 12 hour surgery. I took out the ladder and cleaned the window, nothing cleaned this window, NOTHING. Time to pay I paid holding back money knowing that the communications with SWWAD was Awful. We le them know the issue took Pictures Sent pics and Email, and what happened? We did not hear from them and we reached out a week later to get the window corrected or removed.Second issue when windows were installed they buried the Alarm Wires, we specifically asked for them to be left out so we could secure our home, Now we have a short in the system no windows safely secured, Finally we requested ****** for the Alarm System That was our cost for a new system

  

  Business Response

  Date: 01/06/2025

  Hello Mr. ******************* see that since you have submitted this complaint your have been in contact with our Services Coordinator and  ********************** *****. Our records shows thar a Resolution was discussed on Jan 2nd. I will attach the email that he sent to our **************** informing the conversation. 

  If you have any further questions please reach out us at ************ or reply back to the BBB.

  Thank you,

  ***** *******-******

  Customer Services

   

  

  Business Response

  Date: 01/06/2025

  ***** ******

  To:
  ********* ********;
  ******* *******;+5 others

  Thu 1/2/2025 10:26 AM
  
  
  Start reply with:
  Great, thanks for the update.Thanks for the update.Thank you!
  
  
  Spoke with Van ******, went forward with the resolution that was discussed. Going to pay the amount that the client paid to rewire his security system with assurances that they take down the negative reviews. 
  
  
  
  
  Best regards,
  
  
  
  
  ***** ******

  Customer Answer

  Date: 01/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not received right window .hickness of window ***** ***** ******, **** Holl has sawn us thats not what we get. We also get SUNHEAT from windows. Windows are not blocking sun Heat.We need to correct all this. We spend money for new wind to improve My house Light bill and Protect from Hurricane. Windows are not Thick enough that we wanted. I have to repot Issue with Also County inspection have not pass yet. Also we Order windows on May 10, ********************************************** first week of August,2024 but we did not get New wind until October 23 ,2024.During that time we get two ***** Hurricane that we did not get protection. And we had to pay to install window shutter twice to put on and twice to take it out.We have few broken tiles. And Our house get full of Dust. also some of Screen is missing.and one window is broken when they was instaling it .have not fix ****** phone nume is ************ *********** ***** ( ***** ***** )

  

  Business Response

  Date: 12/11/2024

  Dear *** and **** *****,
  

  Thank you for reaching out and sharing your concerns. Our General Manager, ****, spoke with you two weeks ago and provided details regarding your Low-E windows, which feature the most efficient coating available for solar heat blocking.
  Regarding the project timeline, we disclosed at the outset that while we aim for an average completion time of ***************************************************************************** your case, the delay was primarily due to the *** approval process, which took 5 weeks, and a manufacturer delay of 3 weeks caused by disruptions from Hurricane ****** in early October.
  

  We deeply value your feedback and are committed to ensuring our customers feel confident and satisfied with their purchases. If you have any further questions or concerns, please dont hesitate to contact us directly. We appreciate your patience and understanding throughout this process and look forward to continuing to serve you.
  

  Sincerely,
  

  ***** *******-******
  Customer Services Manager
  ********************************************* and **********************

  
  

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22631654
  
  I am rejecting this response because:

   

  ***** ******* ******************************* ************ ********************************************** STATEWIDE WINDOWS & DOOR *** I have complain about STATEWIDE WINDOWS & DOOR *** last month and write review about complain but company have many excuse have not fix any of my complain and have many ********* review was like this. We have not received right window .hickness of window ***** ***** ******, **** Holl has sawn us thats not what we get. We also get SUNHEAT from windows. Windows are not blocking sun Heat. We need to correct all this. We spend money for new wind to improve My house Light bill and Protect from Hurricane. Windows are not Thick enough that we wanted. I have to repot Issue with Also County inspection have not pass yet. Also we Order windows on May 10, ********************************************** first week of August,2024 but we did not get New wind until October 23 ,2024.During that time we get two ***** Hurricane that we did not get protection. And we had to pay to install window shutter twice to put on and twice to take it out.We have few broken tiles. And Our house get full of Dust. also some of Screen is missing.and one window is broken when they was instaling it .have not fix ****** phone nume is ************ *********** ***** ( ***** ***** ) 
  Sent from *********** ( Sunny ) ***** (*************************************)
  
  Sincerely,
  
  *********** *****

  

  Business Response

  Date: 01/06/2025

  Hello *** and Mrs. ************** see that you have spoken to our Services Coordinator on Jan 2nd, 2025 and you our schedule on their calendar for Service Friday Jan 10th, 2025. 

  If you have any further concerns, please give us a call at ************ or reply back to the BBB. 

  Thank you,

  ***** *******-******

   

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 22631654
  
  I am rejecting this response because:
  
  

  Hi

  
  

   my window problem have not resolve yet.

  
  

  
  

  
  

  *********** *****

  
  

  ************

  
  
  Sincerely,
  
  *********** *****

  

  Business Response

  Date: 05/27/2025

  We are going to reorder that window, we just need to send someone out to measure and identify which window you want. ***** can you please call the customer and schedule this site visit. We are trying to schedule this customer in for May *********** for the revisit for the windows.

   

  **** ********* | General Manager
  
  
  (O) ************ 

   

  

  Business Response

  Date: 05/27/2025

  
  

  We are going to reorder that window, we just need to send someone out to measure and identify which window you want. ***** can you please call the customer and schedule this site visit. We are trying to schedule this customer in for May *********** for the revisit for the windows

  Customer Answer

  Date: 05/27/2025

   

  We also need following missing item i have copy from ***** email.Also let you know willing to pay full balance if you fix all issue plush remove all interest that  i have pay.i been told no interest for fist year. I have pay so much interest even 

  i was going to pay full balance but we was waiting for missing item there for we should not get charge intrest can you take care everything and give me final about to paid of after removing interest and what i have paid all ready.

  *********** *****   May/27/2025

  
  Mr. & Mrs. ***************** our Conversation, Im ordering both PD Screens for Sliding patio door on the side of the house, 2 window screens in Kitchen and 2 PD Screens for Sliding Patio door on back of house.
  Also ordering the Grids for Arch window above front door. 
  
  Remove spray paint on patio pavers
  I will Talk to management regarding the cold air coming through the windows and doors when its cold outside. Also, when the sun is out you can feel the heat coming through, requesting discount. 
  
  
  
  Thank you 
  
  Best Regards,
  
  
  
  ***** ****
  Service Coordinator              
  (Office) ************  Ext# ****
  (Direct) ************
  Email: ******************************************************************************************************************
    ********************
    *************************

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 22631654
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********** *****

  Customer Answer

  Date: 06/10/2025

  when we receive window missing screen ,fix paint on drive way adjust all interest charges that you have add it even before everything install and fix.

   

   

  Customer Answer

  Date: 06/18/2025

  We need missing window and missing screen as soon as possible .we going to stop payment until we receive everything that was promise.

  

  Business Response

  Date: 07/01/2025

  Hello *** *****,

   

  It appears our team have been following up with you on the replacement window.

   

  Per our Production Manager.

  Window has been ordered to resolve the customers issue,
  Window was ordered on 6/10, should be installed in the middle of July, no later than the end of July as we do not control manufacturing timelines.
  
  
  
  
  Best regards,
  
  
  
  
  ***** ******
  Production Manager

   

  Regards,

   

  ***** *******-Garcia 

  Customer Answer

  Date: 07/17/2025

  Hi

  We allready in month of July we still not receive window install,missing screen, problem wit door not opening and paint in parking lot .also we been promise no interest charge for first year.and we did get 7.99% interest charge.

   

  *********** *****

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, During November 2023, I negotiated the installation of 11 new windows at my home with Statewide Windows and doors. They came to install the windows on 2/23/2024 and they forgot to bring the 11 screens. ******* *********, the contract seller collected over 20, ****** that was paid in full and is ignoring the situation. The windows came from ************, ******** were they were manufactured which is odd because in that country they dont have Hurricanes. The quality is not good because were getting the heat in the home and many windows dont stay open. The office manager *****, called me 6 months ago to informed me that a technician was coming to my home with the metal bars that were necessary to keep some window open as we needed them open sometimes, to install them and never showed up.

  

  Business Response

  Date: 10/25/2024

  Hello!

  This is not for our Business, we are Statewide Window Treatments. We would not handle the installation of windows/screens/doors, we install the treatments that go into the window opening for decoration once the window is already installed

  Let me know if there is a way that we can resolve this, but this complaint was not meant for our business. We have never worked with this client before

  

  Business Response

  Date: 11/07/2024

  Hello Mrs. **************** attached the email that our ** **** had sent off to you and Mr. ******* emails.

   

  *******,
  
  
  Last we spoke we discussed a partial refund of $7,000 as an exception to our contractual cancellation terms. If you remember my explanation that described the months of work, all the departments that touched and were deeply involved with the project. As you know, the HOA's denial of your application was not the fault of Statewide, and we do not have a provision that allows a full refund in this event.
  
  
  The BBB complaint you filed is incredibly damaging to our company, and disappointing considering all the hard work we have put into the project. At this point we will offer the full refund after the complaint is completely removed by BBB. This request will have to come directly from you, ***** from our team can assist. If you agree, she will write up a cancellation form for you. When that is completed, and the complaint is removed, we will promptly mail you the refund check.
  
  
  Please let us know if this works so we can promptly move to resolve this.
  
  
  Thank you,
  
  
  
  
  
  
  
  
  ****** ********* | General Manager
  
  
  (O) ************ 
  (F)  ************             

  Customer Answer

  Date: 11/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will contact ***** tomorrow 11/8/2024 to complete the form in order to cancel the complaint with BBB. I will expect the business Statewide Windows and doors refund the full payment as they stated on the letter. 
  
  Sincerely,
  
  *** ****** Ballesteros *******

  Customer Answer

  Date: 11/07/2024

  First, Please let me talk to ***** at Statewide windows and doors tomorrow before you close the case. I need to complete a form and after I sent the form to you it will be ok to close the case. 
  Best regards, 

  *** H. *********** *******

  Customer Answer

  Date: 11/08/2024

  I just called ***** at Statewide window and doors and she is not aware of these communications. They are not serious or responsible so please keep this case open. 

  

  Business Response

  Date: 11/08/2024

  I did speak with the customer and we never sent her a refund agreement to get her money to. There was another BBB that was sent to the customer ******** *******. I am not how and why the Response we sent to to them went to Ms. *** to agree to. because we have proof that the ******* got the BBB reply we sent out and they agree to the terms to have their BBB removed. I did apologized to Ms. *** for this strange mixed up that happen. However, We have our team right now working on this mater for her. 

   

  I talked to ******* (Service tech) regarding customer. Need to find a date for installation, he will get back to me on Monday 11/11/2024. Customer lives in *********
  
  Thank you
  
  Best Regards,
  
  
  
  ***** ****
  Service Coordinator              
  (Office) ************  Ext# ****
  (Direct) ************
  Email: ******************************************************************************************************************
    ********************
    *************************
  For Service Requests Click Here: Service Ticket
  
  From: ***** ******* <*********************************************************************************************************************>
  Sent: Friday, November 8, 2024 10:37 AM
  To: ****** ********* <***********************************************************************************************************************>; ******* ******* <*********************************************************************************************************************>; ***** **** <******************************************************************************************************************>; ****** ******** <**********************************************************************************************************************>; ******* ******* <*********************************************************************************************************************>
  Cc: **** ****** <********************************************************************************************************************>
  Subject: You have a New Message from BBB Serving ***************** & the Caribbean, Consumer Complaint #********
  Importance: High
  
  Good Morning All.
  
  We have a BBB Review from the *** Ballesteros *******-5047.
  
  This is the complaint the customer made on Nov 7th, 2024.
  
  Good morning, During November 2023, I negotiated the installation of 11 new windows at my home with Statewide Windows and doors. They came to install the windows on 2/23/2024 and they forgot to bring the 11 screens. ******* *********, the contract seller, collected over ********* that was paid in full and is ignoring the situation. The windows came from ************, ******** where they were manufactured which is odd because in that country they dont have Hurricanes. The quality is not good because were getting the heat in the home and many windows dont stay open. The office manager called me 6 months ago to informed me that a technician was coming to my home with the metal bars that were necessary to keep some window open as we needed them open sometimes, to install them and never showed up.
  _______________________________________________________________________________
  
  ***** *******
  Statewide Windows & Doors, Inc. 
  **************************************************************************
  
  
  Dear ***** *******:
  
  This message is in regard to a complaint submitted to BBB about your business on 10/28/2024 by *** ****** Ballesteros *******.  This complaint was assigned ID ********.
  
  BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint.  After forwarding the consumer your response, the consumer notified our office that the matter is resolved. Therefore, we have closed this case accordingly.
  
  If you have any questions, however, we are happy to assist you.  Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
   
  Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.
  
  Sincerely,
  
  
  ***** *.
  *******************************************************************
  
  
  MESSAGE:
  
   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.
  I will contact ***** tomorrow 11/8/2024 to complete the form in order to cancel the complaint with BBB. I will expect the business Statewide Windows and doors refund the full payment as they stated on the letter. 
  
  Sincerely,
  
  *** ****** Ballesteros *******
  _______________________________________________________________________________
  
  
  The customer called me letting me know that this is not resolved.  And not sure why she got a message saying it has been resolved. I explained to the customer this is my first time seeing this complaint that came in this morning.  I explained to Ms. *** I am surprised she went this route to submit a BBB since she never had a issue calling me for anyting to get resolved for her. And she admitted she wanted for us to take serious. She is asking for her windows to be replaced or Serivced one. Because there are repairs that are not done and she felt $20,000 is getting toyed around in her words.   I asked to please give me time to inform my team so I can have full understand what we can do for her. She is excepting me to have an answer no later than next week Wed Nov 13th. 
  
  
  

  

  Business Response

  Date: 11/08/2024

  I just sent the message stating that we are working on this with the customer. However, if she likes have the case open again she is more than happy to do that.

   

  I talked to ******* (Service tech) regarding customer. Need to find a date for installation, he will get back to me on Monday 11/11/2024. Customer lives in *********
  
  Thank you
  
  Best Regards,
  
  
  
  ***** ****
  Service Coordinator              
  (Office) ************  Ext# ****
  (Direct) ************
  Email: ******************************************************************************************************************
    ********************
    *************************
  For Service Requests Click Here: Service Ticket
  
  From: ***** ******* <*********************************************************************************************************************>
  Sent: Friday, November 8, 2024 10:37 AM
  To: ****** ********* <***********************************************************************************************************************>; ******* ******* <*********************************************************************************************************************>; ***** **** <******************************************************************************************************************>; ****** ******** <**********************************************************************************************************************>; ******* ******* <*********************************************************************************************************************>
  Cc: **** ****** <********************************************************************************************************************>
  Subject: You have a New Message from BBB Serving ***************** & the Caribbean, Consumer Complaint #********
  Importance: High
  
  Good Morning All.
  
  We have a BBB Review from the *** Ballesteros *******-5047.
  
  This is the complaint the customer made on Nov 7th, 2024.
  
  Good morning, During November 2023, I negotiated the installation of 11 new windows at my home with Statewide Windows and doors. They came to install the windows on 2/23/2024 and they forgot to bring the 11 screens. ******* *********, the contract seller, collected over ********* that was paid in full and is ignoring the situation. The windows came from ************, ******** where they were manufactured which is odd because in that country they dont have Hurricanes. The quality is not good because were getting the heat in the home and many windows dont stay open. The office manager called me 6 months ago to informed me that a technician was coming to my home with the metal bars that were necessary to keep some window open as we needed them open sometimes, to install them and never showed up.
  _______________________________________________________________________________
  
  ***** *******
  Statewide Windows & Doors, Inc. 
  **************************************************************************
  
  
  Dear ***** *******:
  
  This message is in regard to a complaint submitted to BBB about your business on 10/28/2024 by *** ****** Ballesteros *******.  This complaint was assigned ID ********.
  
  BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint.  After forwarding the consumer your response, the consumer notified our office that the matter is resolved. Therefore, we have closed this case accordingly.
  
  If you have any questions, however, we are happy to assist you.  Thank you for your cooperation in this matter and for your support of our self-regulatory goal.
   
  Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.
  
  Sincerely,
  
  
  ***** *.
  *******************************************************************
  
  
  MESSAGE:
  
   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.
  I will contact ***** tomorrow 11/8/2024 to complete the form in order to cancel the complaint with BBB. I will expect the business Statewide Windows and doors refund the full payment as they stated on the letter. 
  
  Sincerely,
  
  *** ****** Ballesteros *******
  _______________________________________________________________________________
  
  
  The customer called me letting me know that this is not resolved.  And not sure why she got a message saying it has been resolved. I explained to the customer this is my first time seeing this complaint that came in this morning.  I explained to Ms. *** I am surprised she went this route to submit a BBB since she never had a issue calling me for anything to get resolved for her. And she admitted she wanted for us to take serious. She is asking for her windows to be replaced or Serviced one. Because there are repairs that are not done and she felt $20,000 is getting toyed around in her words.   I asked to please give me time to inform my team so I can have full understand what we can do for her. She is excepting me to have an answer no later than next week Wed Nov 13th. 
  
  
  

  Customer Answer

  Date: 11/08/2024

  Ill be waiting for Statewide to better seal the windows so heat does not come in. The windows also do not have a strong enough latch to be able to hold the windows open when pushed up. There are two window ***** that are cracked/damaged due to installation.