Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business was paid in full for full house window and doors, and had only to come back and provide one window clip and two adjustments for windows sliding off track. This has been an ongoing issue since installation and is getting worse over time.

  

  Business Response

  Date: 06/27/2023

  Since inception of the cited concerns from the Customer the Company has dispatched our certified technicians to formally evaluate the issue. Upon completion of our inspection report the Company promptly placed an order for the parts and/or components required to remedy the operational concerns of the ********************************* is currently awaiting delivery of the service order in reference to the Customer's project and shall promptly notify the Customer upon receipt of the parts. The Company has been in communication with the Customer concerning the next steps and will keep them apprised of any new information as available. 

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20088708
  
  I am rejecting this response because: this seems like more lip service than a resolution. We have experienced these types of empty promises in the past.  *********** has been paid in full (over $30,000) for months and months and never has fulfilled their promises to us to repair these windows, which are leaking. The only resolution we will accept are the adequate FINISHED REPAIR of the windows.

  Further, I would request that the company refrain from sending emails stating that our complaints are "unwarranted" and demanding we take them down immediately.

  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 06/30/2023

  The Company has reviewed the Customer's response and wishes to reaffirm the proper components to remedy the operational issue of the window(s) inspected have been order from the appropriate vendor. Upon full receipt of the proper items the Company shall register this appointment for immediate service as the project has been set as a priority due to the cited concerns from the *************************** desires to achieve satisfaction and completion of the post-installation warranty work and shall ensure such is completed professionally and promptly upon receipt of the custom parts on order for the Customer.

  

  Business Response

  Date: 07/13/2023

  The Company does not have any further information in correspondence to the most recent response by the Customer. The status remains the same as previously indicated by the Company. The required post-installation warranty parts have been processed with the proper vendor and the Company is awaiting delivery of those components.

  Upon full receipt and inspection of the parts from the associated vendor the **************************** shall make prompt accommodations to complete the service work.

  The Company thanks you for your patience and understanding while we fulfill this request. 

   

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20088708
  
  I am rejecting this response because:
  It has been almost two months since our most recent complaint to Statewide, and we have yet to have the problem resolved.
  Sincerely,
  
  *****************

  

  Business Response

  Date: 07/24/2023

  The Company has yet to receive the custom parts required to complete the proper warranty work upon the project.

  There is no other information to update the client with at this time.

   

  Thank you 

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20088708
  
  We are rejecting this response because: it is not a resolution to the problem. Please stop this harassment and contact us regarding a repair date. Until then, stop replying with the same rhetoric that doesnt resolve the problem. 
  

  in the meantime, please keep this complaint open until the window repairs are satisfactorily completed. We want no more relies until the business contacts us and arranges a repair date. Its been 7 weeks since your visit and weve been promised the repair.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contractor has repeatedly failed to install windows to manufacturer guidelines and specifications after numerous attempts. Contractor has failed to pass city inspection after numerous inspection attempts and has allowed permit to expire after not working on project for prolonged periods of time. The contractor has filed a false statement to Broward county in order to secure a lien, the dates reported where false as contractor stated last date of furnished services or materials was December 2022, when the actual date is October 2022. The contractor has repeatedly failed to respond to verbal and written request according to **. S. ******* - requests for list of subcontractors and suppliers. This request arose from subcontractor stating to homeowner that contractor has failed to pay accurately and timely in the past. The subcontractor was also left to perform unsupervised structural work to home and the need to know if subcontractor was license arose from quality of work. The contractor has maliciously attempted to hide structural defects in work from homeowner and city inspector by dropping unsecured nails/screws into manufacturer indicated areas and applying silicone to secure loose nails/screws. The contractor also has unethically and prematurely filed a lien on property by including incorrect dates on lien filing and by failing to correct or complete work after prolonged attempts - contractor stated that contractually compliant withholding of funds where unreasonably withheld. Contractor has been paid over $7k in accordance with contract requirements and deadlines.

  

  Business Response

  Date: 05/15/2023

  Please see attached formal response.

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 19992297
  
  I am rejecting this response because: the company owner did not come out until December 1, 2022 contrary to his response. On this date, the company had already been out more than 4 times previously to correct the repairs. The work is not cosmetic, the work is structural - as the windows are not secured by anything at the bottom, this was confirmed by the city inspector and the owner *****************, both in writing. The response says that the owner called the city inspector - which is false, I have voicemails proving that all calls to city inspector were done by contractor. The inspector came out at least 4 different times when called by contractor - all failed attempts to pass inspection. The final attempt to correct structural concerns by contractor was when they attempted to deceive property owner and city inspector by applying silicone to screws, which owner has photos showing ******* doing. The company receive letters via certified mail by owner requesting information on project that were all ignored against state statues, I have proof of delivery of letters. No work was performed to property on December 15, 2022 or even months prior - contrary to contractor statements - I have proof of this. The entire response from contractor is false -  owner has not even received any filings of legal actions other than an invalid lien that has been contested.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/30/2023

  Please see formal response attached 

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 19992297
  
  I am rejecting this response because: Contractors response is completely false. I have proof of attempts to contact company through certified mail and proof of company applying silicone to structural screws. Company has stated in writing that the only solution to correct faults in work is to completely redo the job. They have only agreed to redo the work after being confronted about the deceiving actions by contractor and after contesting the invalid lien they placed on the property. The have recored incorrect dates with the county in order to place a lien on the property and have no proof they have attempted to contact me, as they never attempted to - contrary to their statements. The contractor states that I am requested a third party present to inspect the work and that has never been brought up. Their response is still completely false and therefore is rejected.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/30/2023

  **************** please provide a few dates in the next 2 or 3 weeks that we may be able to complete the agreed upon scope of work. 

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 19992297
  
  I am rejecting this response because: the contractor has filed legal action since the filing of this complaint and has failed to communicate with me or respond to written communication attempts by me. After ignoring prior communication attempts by me, contractor has filed an invalid lien and unethically commenced civil action against me. Please contact my attorney directly regarding any reasonable solutions at this point.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/01/2023

  Many of the customers claim is simply false and we continue to go back and forth with him.  We have tried repeatedly to schedule work to be completed at his home but he had been nonresponsive until a protective mechanics lien was filed.  The lien was filed at the recommendation of our outside counsel to preserve our rights as the amount of work and product ordered for the customers house exceeds the deposit he provided to the Company.  The customer is accurate that we are in a legal situation with the customer and the company's outside is involved and has presented a proposal to the customer.  *********** would like nothing more to agree to scope of work with the customer and complete the work ASAP.   

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 19992297
  
  I am rejecting this response because: the company NEVER attempted to contact me, contrary to their statement and have failed to provide supporting documentation to their claims. The company fails to acknowledge that over 50% of the contract has been paid according to the contract but acknowledges the work has to be completely redone due to their negligence. They state that my claims are false with no evidence to support their statements. Please contact my attorney for further communication. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/01/2023

  The Company shall adhere to the Customer's request and shall reserve communication to be maintained through our associated counsel in an effort to arrive at a mutually agreeable resolution 

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 19992297
  
  I am rejecting this response because: legal counsel has been retained and no reasonable response has been made by business to resolve this complaint thus far.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My windows and sliders r Crooked . MY sliders dont close right! I have told them this when they demanded the last payment of $1000 of a $28,000 job. I told them, All my sliders do not closed probably! U fixed. The beauty outside but I am still in danger for what I bought the windows for in the first place! So either they do something and properly fix all their mistakes that I have asked or I am hiring someone else and they r paying for it. I went thru hurricanes season a nervous wreck buying a horrible product! They were shoving these windows in to fit. My decorative window is in on a slate! It still has a sticker on it. I cant get it down, They were supposed to send someone,too! I paid them $27,000 for this junk in a two bedroom! The best part was when I asked where r the screens? They said oh u didnt order screens. I was never even asked they just check a box and dont ask the client. Isnt that sweet? U think a person would buy 3 sliders with a fenced yard out to a garden she put in with no screens? Take it I have built homes with my husband. We didnt like screened in pools so we always had screens on our sliders so y would I change on this home that I bought that obviously didnt have a screened yard!

  

  Business Response

  Date: 05/04/2023

  Please see formal response attached 

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The consumer provided the following complaint to the BBB verbally:"The hurricane screen came in damaged and the new screen that was to replace it was also damaged. I am unable to remove the screen which is causing me stress. I put a claim in to replace it and the supervisor was not helpful and has been very rude to me. This has been ongoing since May 2022 and I am just asking for the business to do the right thing by replacing the screen professionally so that I can remove it if I need to. The one that on now will not work for me because I cannot remove it."

  Customer Answer

  Date: 03/01/2023

  The consumer provided the following response to the BBB verbally:

  "The business called and came out and took care of everything and this complaint can be closed as resolved. I am very happy with the outcome and appreciate it.  Thank you for helping me with my complaint."
  

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had Salesman come to my home 6/17/2022. Agreed on having 7 windows and 2 doors impact for ******** Gave deposit and last time I ever could get in touch with him again. Statewide was to fill out a few forms so that HOA would approve the job. Paperwork at best was childlike, really pathetic. The management company denied it. So with ******* deposit and 6 months later nothing has *** done. Could not even imagine the quality of work they would do,and what it would cost to fix it. Anyway dont even think about these clowns are really bad news. Tv commercials are comical after knowing how they conduct the buisness

  

  Business Response

  Date: 01/18/2023

  Please see response attached 

  

  Business Response

  Date: 01/18/2023

  Response attached 

  Customer Answer

  Date: 01/19/2023

  Statewide at every step of the way from salesman not calling back day after I gave **** to amf forms filled out to wrong HOA. Every chance to get windows installed statewide dropped the ball.Im done forms that I was to look over and sign but instead both were signed or call it forged by someone at statewide. 90 days after permit was issued statewide violated state law on time limits on contracts with more than 10 percent down. Everybody involved was fully aware what they were doing as I see now by read bbb complaints this was standard operating procedure.I am no long obliged to do business with statewide.I sent letter of demand with legal rights that a person has. The offer says nothing.I have taken steps as advised by state officials.

   

   

   

   

   

   

   

   

   

   

   

  

  Business Response

  Date: 01/19/2023

  The Company does not agree with the Customer's statement concerning the project and misinterpretation of the building codes. The Company has been ready, willing and able to install all the materials for several months now, however the Customer has thwarted and/or failed to obtain the ********************** consent to perform the architectural modifications. 

  The Company has incurred significant costs on this project and cancellation at this juncture would incur additional out of pocket fees due. The Company can provide an invoice for the additional costs due for cancellation after the instituted three (3) day right to recission period, however the Company would gladly like to proceed with the project and fulfill the obligations per the original Contract. 

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18568770
  
  I am rejecting this response because: I put down ******* and in return got nothing but a load of time wasted as any attempt to reply to concerns on first amf was not answered. Address the fact that any attempt to apply to hoa were signed by someone other than me. That is a fact. Also there is no docusign contract as was used as a probable reason the form was signed before it was sent to hoa.I will not deal with such dishonesty and proceed with a project which would cost be far more and I would have no recourse to any problems going forward, *********** has shown its true colors and only a fool would trust Statewide.I am now in a position that I cant get windows installed by a reputable firm until this is settled. You have cost me time and ******* for a few sheets of paper and nothing else.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Statewide windows and doors to install 11 impact windows and 1 front door. A subcontractor by the name of Palm Beach Glazing came out and did the work. It was done so badly that we had leaks which caused damage to our home, after fighting with ****** from Palm Beach Glazing he admitted his crew did a horrible install and promised he would come back and fix everything, he never showed up! We went to Statewide's showroom 2 days later and asked for a manager and we were directed to ****. We showed **** pictures of the install and he asked if he could come to our house and see it for himself. He came out a few days later and admitted it was a terrible install and he said he would get it fixed. We told **** that the first installer didn't use any protection on most of our vinyl flooring and ruined the floor beyond repair. We have photos to prove it. We told everyone connected to the job that my wife was having her knee replaced on 10-26-2022 and we needed the job done before that date. **** sent out another crew and things still aren't correct. **** is sending a crew for a third install. Windows are crooked in the frames, side gaps are not equal, several windows won't stay fully open, no caulking Installed in the inside of the windows. We have concrete gushing out from under the front door threshold in the house, and the best part is that yesterday we received a certified letter stating that Statewide put a lien on our property asking for payment in full because the job is complete according to our contract. **** told us we are entitled to a discount for all we have been through but the lien is for the total amount. We missed out on Y-grene financing thanks to the horrible job ****** and his crew did. Statewide never asked us how we were going to pay but they took it upon themselves to give our Information to a secondary financing company who had 7 different people calling us all times of day and night from ********** stating Statewide told them to call us.

  

  Business Response

  Date: 11/22/2022

  Formal Response Attached

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I need help regarding a Permit Number B-2021-******-**** that Statewide windows and doors company pulled after we signed a contract on March 13, 2021 and gave them a deposit for installation of Hurricane windows and doors. One of they employee came four time to take the Measurements. After one year and one month, on April 5 they came and installed the windows and doors but the job was not completed. The screens on the sliding doors were not installed and they also left parts that were supposed to be installed on the windows. Them the County Code Enforcement Inspector came on April 7,2021 to Approved the work. However the inspector did not approved it because some sliding glass doors separating the enclosed ******* room from the living room were removed by the Previous owner. Now Code enforcement is saying it is my problem to get a Mechanical constructor to replace the glass doors. I dont understand why the person that came four time did not say anything about the Glass sliding doors that were removed. Statewide Windows and door company and the County Code Enforcement they have wash they hands from the inspector ************* and two other supervisors down.Best regards

  

  Business Response

  Date: 11/10/2022

  Please find response attached

   

  Thank you!

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18334723
  
  I am rejecting this response because:

  I Partial agreed with the company response however On April 27,2022 I went to the building code enforcement and explained the situation to one of the employee. The employee advise me to go back to Statewide and tell them all they needed to do was get a revised permit. ******************** from Statewide told me this had happened before and she would take care of it. I have called several times Code Enforcement nothing had been filed for a Revise permit. Yes Statewide put up the windows and doors but the job is still not completed. And as of today I have paid Statewide $19,380.00.--

  
  Sincerely,
  
  **** & ***********************************

  

  Business Response

  Date: 12/11/2022

  The Company received the Customer's feedback from the building department concerning the suggested revision of the permit. However, the revision suggest would involve additional trade assessments under a sub permit application from either mechanical or electrical to correct the existing deficiencies on the property. The Customer must engage a certified Engineer to draft the required scope of work for the other trades to follow in order to accurately revise the permit application and correct the deficiencies. The Company has provided recommendations to the Customer for engineering services which must be enacted on the Customer's behalf.

  The Company is happy and willing to work with the Customer towards closure of the permit however the existing deficiencies upon the property our beyond the Company's scope of work and Contractual requirements. 

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18334723
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** & ***********************************

  My response to the company is why they are not saying the truth. The company is saying that they have provided recommendation for engineering services. The two emails they send providing recommendation was asking someone by the name **** to contact me, which I never heard from ****
  2nd email asking me if they can send someone to measure the interior sliding glass door that I needed to purchase, so you can collect the balance owed. I responded to your first email to please send me **** phone number because I dont pick phone calls I dont recognize.
  My response to your 2nd recommendation email was that if you wanted to collect the balance owed, which is $1,020. You must first finish the job that your people left undone. They left behind parts that I think it goes to the windows and hang up the screen doors to the impact sliding glass doors. Which I went to ********** and paid two man to come over to my house and hang up the screen doors, which was done incorrectly because that was not they job. 
  I am a senior citizen without any structural experiences, therefore I will keep on googling for certified engineers, because the company never recommend any certified engineers, never returned my text, emails or my phone calls. I want to put this nightmare behind me that I ever signed a contract with Statewide windows and doors.

  

  Business Response

  Date: 01/04/2023

  The Company has been in communication with the Customers concerning the needs for corrections to the existing deficiencies sited by the building inspector. As expressed previously this work is outside of our scope and needs to be evaluated for assessment by a certified engineer. On August 8, 2022 we extended recommendations for our preferred engineer to the Customer to contact for assistance and a quote on the work to be performed. Alternatively, the Company did offer a proposed resolution for the Customer to purchase an interior door separating the enclosed patio from the livable space thusly reclassifying the area as non-habitable space once more. The latest communication sent on this topic was on November 28, 2022 (no response on the inquiry).

  Once more the Company is ready willing and able to complete the final s**** cover applications and host final inspection however the existing deficiencies must be corrected prior to this occurring. 

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18334723
  
  I am rejecting this response because:

  The Company Statewide is saying they have been touch with me and I wish they would stop lying. How many times I have called and left ******************************** messages to please call me back and I am still waiting to hear from him or any one else from the Company. I want to solve this situation as soon possible. I am still waiting to hear from someone he mentioned,  Mr **** he was supposed to come take the measurement for the interior sliding glass door, I am still waiting. 
  I last called ***************** if we can meet in person, no response from *****************. I even had several different people call him for me and no response. From ***************** or his company. 
  I am tryin to get a mechanical engineer to help without any success. ***************** will not recommend anyone.
  --
  
  Sincerely,
  
  **** & ***********************************

  

  Business Response

  Date: 01/31/2023

  The Company respectfully disagrees with the client's position and statement. ****************** has been in communication by way of email with the customer to assist in a referral for engineering service to help rectify these deficiencies and code violations. Documented recent communication attached. 

  Furthermore, the Company has patiently been awaiting the notification of correction to open deficiencies so that the Company may apply all finishing trim covers and collect the final balance due and owing. 

  Thank you

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18334723
  
  I am rejecting this response because:

   I called the above company and without them coming to my unit to see what is the issue. I received the following email from ****************************** for the amount of $6,000.00
  
  
   *********************************, **** Dade Broward Palm Beach
    January 25, 2023
  ***********************************
  853 **********,
  **********, ** 33467
  RE: SINGLE-FAMILY HOME RENOVATION **************************************************** SITE VISIT, ARCHITECTURAL, MECHANICAL AND ELECTRICAL PLANS

  
  Dear *********************,
  We have reviewed the proposed scope of work, pictures, and permit provided for the above-mentioned project. The following is our Mechanical, ********** and ************* design proposal in accordance with the provided documentation. The project includes the Mechanical, ************* and ********** design of the existing dwelling, as well as the proposed ********** and Mechanical layout in order to deem the existing ******* Room as habitable space.
  Our *************, Mechanical and ********** design will incorporate all of the latest cost saving advantages set forth in the Florida Building Code 2020. The value engineered plans will utilize local construction practices as well as our 50 years of experience to produce an efficiently built project.
  Our scope of services will include, but not be limited to:
  ? Preliminary Site Visit by Project Engineer to Evaluate Current Site Conditions ? Existing ********** Layout
  ? New ********** Layout
  ? ********** Riser Diagram and Calculations
  ? Existing Plumbing Layout and Isometric ? Existing HVAC Layout
  ? New HVAC Layouts and Details
  ? Heating and Cooling Calculations
  We will provide the required design services for the initial engineering design and preparation of construction documents for a lump sum fee of Six Thousand Dollars ($6,000.00).
  Payment shall be as follows:
  $6,000.00 Permit ready plans.
   1599 *********************************************************************************** Office: ************ Fax: ************
  
  
   *********************************, **** Dade Broward ************************ services due to revisions, contractor errors, or other changes shall be invoiced at the following rates: Drafting/CAD......................$95.00/hour
  Engineering/meetings..............$155.00/hour
  All plotting, copying, and shipping ******* expenses shall be reimbursable by the client.
  Specifically excluded from the services outlined herein are:
  ? Geotechnical Engineering*
  ? Structural Construction Administration
  ? Threshold/Special Inspection Services*
  ? Construction Materials Testing*
  ? **********/mechanical/plumbing modifications ? Environmental engineering
  ? Meeting with Building Department
  Please acknowledge your acceptance of this proposal by signing below and returning a copy of this letter and this retainer to my attention.
  We would like to thank you for considering ********************************* for your professional services needs, and we look forward to assisting you on your projects.
    Respectfully submitted,
  *********************************, ****
  D. *********************** PE Vice President of Design
  Understood, Accepted and Agreed: Signature:_________________________ Date: ____________________________
   *Indicates services provided by *********************, but not included in this proposal. Please contact us for a proposal or price list.
   1599 *********************************************************************************** Office: ************ Fax: ************
  

  Also Statewide and windows and doors put 
  After I paid them the amount of $19,380.00
  For the uncompleted job. They filed a claim of Lien against my unit for the amount of $1020.00 that I will be more then happy to pay it as long as the company the job. I have sliding screen doors inside my unit and some parts that need to be installed on the window.
  Thank you
  ********* and *********

  
  
  Sincerely,
  
  **** & ***********************************

  

  Business Response

  Date: 02/09/2023

  The Company has received the client's response and has exerted efforts to assist the client with reconciliation of the existing deficiencies which have no relation on our Contract. The Client still owes the balance of $1,020.00 and has filed a rightful claim of lien against the property due to the time elapsed without receipt of payment. 

  The Company recommends sourcing proposals from other engineers to assist with the corrections to the deficiencies on the property; however this matter is mutually exclusive of the Contract with the Company and should not be a premise of this unjust complaint launched by the Client

• Initial Complaint

  Date:10/27/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ****************** Mr. ************** letter is been sent to with the purpose of either negotiating a possible release from the agreement of May 9, 2022, regarding replacement of the windows/doors of he above stated property located in **************, *******. When the financing agreement and contract were signed with your company and Ygreene, I was told that the project SHOULD be completed before October 2022. The other companies that came to my apartment provided much lower estimates but longer periods of project completion and were not in business as long as your company. Consequently, I decided to hire your company for the project.On May 9, 2022 Mr. ********* received the following communication from Ygreene You are now authorized your company to move into construction/installation of the project. On June 10, 2022, I received an email from ************************* with attachments/forms to be signed by ************ 1. The same were signed and sent to **************** by email on or about June 12, 2022. The last time I contacted **************** in September 2022, I was told that nothing had been done with the project as the company had not received authorization from ************ HOA, which is contrary to the facts and/or emails which are in my possession. I have called and texted you numerous times only to be given a run around (last time October 21, 2022) and nobody seems to be considerate enough to provide a reasonable explanation why the project has not been completed or even started. At this point in time I demand a fact based explanation of the reasons why the deadline for installation has not competed and/or evidence that the same will be completed in the next fourteen (14) days from this letter. Furthermore, as the Ygreene is no longer in business, I refuse to sign any other financing unless; a) the project is completed within 14 days and; b) there is a substantial discount on the agreement for your negligence.Yours truly,*************************

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered and had installed 8 impact windows however one had a broken pane and 4 were defective with hairline cracks. I received a call that the broken window replacement was in and all others will be in on 9/13. On 9/23 I called and spoke with ******************* and was advised he would call me on Monday to schedule installation. He never called me and I have since called several times leaving voice messages but as of today, October 15th no-one has returned any of my calls. I want the windows installed so I can then take care of the damage done to the bedroom window frame that was created by the installers of which I have before, during and after photos.

  

  Business Response

  Date: 10/22/2022

  Please find formal response attached

   

  Thank you!

  Customer Answer

  Date: 10/27/2022

   
  Complaint: 18228954
  
  I am rejecting this response because:

   

  On October 21, I returned home to a voice mail from *** that they were coming tomorrow Saturday, October 22 to do the work.  Arose early the following day and had someone come and move my furniture at a cost to me so they could access all windows but at 10:25 am I received an email from ******* that the work wasn't being done that day rather Wednesday, October 26th.  On Wednesday October 26th at 3:30 pm a gentleman came however he brought none of the replacement items and did none of the warrantied work.  All he did was take pictures of the defects and left.  They must have figured it was time to do an inspection as one was never done prior per **************** letter that a project manager conducted an inspection.  All deficiencies were forwarded to them by me after they were found.  This can all be documented should the need arise.  Nothing has been done nor has anyone been to my home since the windows were installed other than yesterday October 26th.  It is a disgrace that the Better Business Bureau rates them an A+ as they seem to prey on seniors such as I. 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 11/02/2022

  The Company humbly disagrees with the Customer's claims cited in the rebuttal presented. A senior technician from the Company was dispatched on October 26, 2022 to the Customer's residences in anticipation of commencing the warranty however it was discovered upon delivery the manufacturer had sent us the incorrect parts to complete the work. Further documentation was gathered at the time of this appointment and sent promptly to the factory for the corrective replacement items to be processed. Currently, the Company tentatively expects receipt of the proper items around the end of November and shall swiftly execute the work once received. 
  

  The Company apologies for the error committed by the factory and our team has requested an expedite on the proper materials. The Company has been continuously working on the warranty claim with the factory and has maintained communication with updates along the way.   

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18228954
  
  I am rejecting this response because:

  The technician came as promised however he brought nothing as he intended to no exactly that, nothing.  This was probably the inspection that was claimed had been done prior which it hadn't.  One window pane has to be replaced and why 5 months later you still don't have 1 pane of glass?  Who is kidding who!  I will wait until the end of November for the parts which have been received several times and if this job isn't completed satisfactorily will seek legal recourse.

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company salesman ************************* came to my home to sell me windows I started off the day telling him I cancelled 2 other window company jobs do to lies . ******* said we guarantee ***** weeks and continued to tell me how other companies are liars . Its now aimost 26 weeks from Feb.15, 2022 . When called to cancel job ***************************** said I cant and if so Ill be sued .

  

  Business Response

  Date: 09/15/2022

  Formal response attached 

  Customer Answer

  Date: 09/16/2022

   
  Complaint: 17768640
  
  I am rejecting this response because:statewide ignored the complaint they did not explain the word guarantee and there lies from his staff. I never heard of the person who responded he needs to speak to ************************* and ***************************** and ****** about the truth of the situation .
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/05/2022

  The Company has abided to the terms of the Contract and procured all the specially fabricated items ordered by the Customer. We are currently in receipt of all merchandise and ready to satisfy our installation terms of the agreement. The Company has maintained communication with the Customer throughout the home improvement process and has been making diligent efforts to appease the Customer's request.

  The Company desires to resolve this matter amicably and fulfill the our obligations under the Original Contract.

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 17768640
  
  I am rejecting this response because:company never responded to Complaint..
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/08/2022

  The Company has thoroughly responded to the complaint and provided Contractual terms and evidences to support the Company's position. The client's response is very vague and does not express a desired outcome.

  As expressed multiple times all the client's material is in stock and ready to install. The Company stands ready to fulfill the obligations under the original Contract despite the client's refusal to honor them. 

  The client may contact our production department at anytime to arrange for installation services. 

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 17768640
  
  I am rejecting this response because:I have fired this company multiple times after the time they promised from day one but my proof of everything is in there possession their recorded phone calls . My HOA can show and tell you how unprofessional there company is also all the money transfers I tried to send only to find out it was a fake Zelle address . Please leave me be and take some time to think about your customer service and how to treat customers . I will never work with a company like YOURS. Your FIREd ! For the 4th time. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/18/2022

  As stated previously, the Company has maintained courtesy and cordial communication with the Customer regarding the status of project throughout the production process. The Company is in receipt of all the custom ordered windows and/or doors requested per the Contract and ready to proceed with installation. 

  At this juncture the Company shall follow the rights afforded under the executed Contract to both the Customer and Company in an effort to resolve the disagreement amicably 

   

  Thank you!

  Customer Answer

  Date: 10/20/2022

   
  Complaint: 17768640
  
  I am rejecting this response because:company lied from day 1 one , they where fire on the 20 week after l was promised ***** weeks company is built on lies , statewide has to be the worst company customer service I ever bothered with . My hoa agrees with me , problems also on there end also . How do you expect someone to work with a company full of liars  
  
  Sincerely,
  
  *************************;

  

  Business Response

  Date: 10/31/2022

  The Company does not agree with the Customer's accusations and claims insinuated in the response provided. Formal communication has been maintained with the Customer with updates concerning the project status since execution of the Contract. The Company still maintains possession of the all the custom materials order under the original agreement and stands ready and willing to complete the obligations set forth in the Contract.

  Furthermore, there is consistent redundancy in the Customer's rebuttals with no movement towards a resolution or action requested upon the Company. The Company kindly request the BBB to dismiss this complaint and allow the Company to resolve the matter through proper legal channels with the Customer.