Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order in March 2024 and the commitment was made that they could get the whole job done by June 1st. I made this request as a requirement for moving forward with the project. The salesmans exact words were "that will be no problem" so we scheduled the job and I placed a deposit. I began reaching out in Late April and May since I had not heard anything back. The salesman would not return any calls or texts. I called the office and did not get any calls or replies via email. Finally by the 3rd week of May, someone returned my call and said they could not complete the job by 6/1. I sent all of the texts and calls logs to the general manager so that he could help. He said there was nothing he could do. Apparently they are two different companies? I had given a 20% deposit but asked if I could cancel the job. They did not allow me to cancel even though I needed to travel during the months of Ju/Aug when they proposed installation. I asked to change one of the windows as an error was made on which one I wanted to change (Family rm vs. Bed rm) but no one would call back. They ordered the windows including the incorrect one. I request a $2,500 credit for the one installed incorrectly so that I can hire someone. job not complete until 8/5!1. a mess was left each day that we had to clean up. No one english speaking or who could communicate was ever sent to the job site. When the inspector for my city came he was very concerned with the quality of work that was in progress and the mess as well. He "had never seen anything like it". He needed someone to speak to so they called the office. 2. The project was supposed to take 2 days of work and it took 5 plus an extra day for the inspection closeout. I missed several work meetings and appointments as a result. This could have been planned much better.3. The team did not show up until 11am each day & left at around 7pm.4. Customers need to be warned not to believe their promises.

  

  Business Response

  Date: 08/22/2024

  Hello ***************************, 
  
  
  Thanks for taking the time to share your feedback with us. We understand your concerns and appreciate you bringing this to our team's attention. While unexpected emergencies can impact regular service, it's important to us that our customers always feel valued and receive clear communication from our team. Please be assured that we have reviewed your experience internally to better serve you and our customers in the future.  Our General Manager and Senior Production Manager to your project did reach out to you today and left you a message to please call them back to discus your matter with them. We hope you'll give us an opportunity to serve you again, and we always welcome you to contact us directly if you need further assistance. 
  
  
  Thank you. 

  *************************************;

  Customer Service Manager

   

  Customer Answer

  Date: 08/29/2024

   
  Better Business Bureau:
  

  The GM and Lead PM both visited the job site and proposed an ammicable solution.  They took everything very seriously.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The Job is proposed to be completed in the september time frame so we will monitor until closed and all windows are completed  

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that my final bill would be due in one year. When I called Dividend Financing they stated that there was no 1 year financing put in with the loan papers. Statewide specially told me this was one year same as cash. They either made a mistake or their salesman ***************** flat out lied to me. I am being charged $700 interest that I really dont have the money to pay. I was planning on paying the money that I owed WITHOUT interest.

  

  Business Response

  Date: 02/12/2024

   

  Hello, 

  I had a chance to talk to Ms. **********;and ********'s Rep about her loan agreement with them. Unfortunately, per Divided and **************** credit, she was only given ******************************* full. She didn't realize that when she signed the loan agreement with Dividend. However, We at Statewide Windows and Doors are willing to work with ***** on this matter by splitting the interest fee of $375.00.  We are waiting for **************** answer to this.
  
  Thank you, 
  
  
  ************************* from Statewide Windows and Doors. 

  Customer Answer

  Date: 02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed to pay one half of the interest that has been charged to me.  Which I think is fair.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hire a window company to replace our home windows and doors. First on a text message I asked to *******. if the windows would come with a screen, and they replied yes. When during installation I asked about this they stated that the message said windows and the sliding door windows does not count as windows and for that reason they would not install them. I accepted this since it is semantics and couldn't do anything about it. The called the building inspector twice and the inspection failed twice. They called me today 1/30/2024 stating that if we don't release their payment, they will be charging us extra money. with the excuse that the windows are substantially complete, and I needed to accept that. I told them that in ******* substantial completion entailed being approved by the city (which is not) and that the item would perform as stated on the drawings. I haven't heard back from them since that email. I have all this on email and can forward if you want.

  Customer Answer

  Date: 02/01/2024

  Good evening,  wanted to thank you for helping with my case. The business reached out to me and help me to finish the project and now the project got completed.  

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13, 2023, Statewide Windows and Doors installed 13 hurricane impact windows in our home. Although the windows passed inspection, we discovered two of them would not stay up when we tried to open them after the weather cooled last week. The following day, we attempted to close them and noticed that one would not close tightly enough to allow it to be locked. We immediately contacted the company and left a message explaining the problem and requesting a call back. After receiving no response, we sent a text message with the same message. When we still did not hear back after a few days, (11/10/23) we went online to their ******** page and sent another message. Unfortunately, we received no response to that message either. We then clicked on the link provided and requested service. We received a reply saying someone would be in touch shortly, but that was a week ago. The night before last (11/15/23), we opened a different window and the following morning were unable to close and lock it. We sent another message yesterday (11/16/23) and still have not received a response. We would appreciate it if someone could contact us to let us know when they will be available to inspect our windows and tell us how they intend to proceed with repairing them.

  

  Business Response

  Date: 11/17/2023

  Hello Mr. ***************** name is ***** and I and the Statewide Windows and Doors **************** Manager.
  
  I want to apologize that we took you to this route on having to make a BBB Complaint to be heard. I received your message and I wanted to inform you that my services department is willing and ready to assist you with your troubles.
  
  I am not sure if you were able to use this Website to Submit your Services Request with us.  So, I am sending it to you on this BBB responses and your email as well.
  
  ************************************************************************************
  
  We ask that you take a photos or videos of the issues you are having. This can help are ****************** know what is happening and what they need.
  Then use this link to fill out all the questions that it is asking.
  I did inform this department that you will be submitting this soon so they will be on the lookout for your request and ****** in Service Team will call you right away once he see it.
  If you havent heard back from him by today or Monday, the latest.Please reach out to me.
  
  I thank you for giving us a chance to build this trust with you again and we look forward on serving you soon!
  
  Thank you and have a great weekend.
  
  Sincerely, 

        ************** 

• Initial Complaint

  Date:11/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got new hurricane windows and sliding doors put in a couple months ago. We spent ****** for them to do the job. They were late for the job and it was rushed in my opinion. They had to come back to fix the screens. Then we put in another request. The sliding doors are not on track and loose and they are not on correctly. They keep pushing us back and I just want my doors fixed

  

  Business Response

  Date: 11/13/2023

  Hello, **************,

  My Name is *****, and I am the **************** Manager for ********************************************* and **********************.

  I want to let you know that I had read your concerns and was able to be review your order as well. I apologized for the inconvenience we have caused you. But do know we're doing are part to get your sliding doors fix. It appears our Service Coordinator Manager did inform you om 11/t0h that the best time they can have two Serivces Tech's available to complete the job is 11/16th. I understand that you're eagerly waiting for this to be done. And so do we here at Statewide. But we wanted to be sure this will be done right for you with a two-man job.  

  If you have any questions or concerns, please contact me at ********************** or email me at ***************************************************************

  Thank you and have a great week!

  We look forward on serving you 11/16th on your appointment day. 

   

   

• Initial Complaint

  Date:11/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue with Statewide is that they committed fraud. I ordered, approved and agreed to the price w/ the salesman (1) ***EL400 impact sliding door and (5) ***EL 100 impact windows as the original agreement reflects. He emailed me a revised agreement clarifying the time and amount of deposit which I requested to be included in the contract, but in addition, the brand of windows was also revised to an inferior product, Multimax without any discussion with me, knowledge or approval. The contract was esigned by me not consciously knowing that this switch was made, in a fraudulent manner. Fourteen months later, with tons of texts, emails, phone calls, I have endured installation of Multimax I did not approve, a bronze sliding door which I ordered white...removal of the bronze and replaced w/ a white door which does not align, close, has a gap, tons of protruding visible screw, horrendous installation and 2 panels of the door are warped as per the manufacturer ESW, 2 visits from the manufacturer, last one on 10/23,2023 with a report submitted to Statewide and myself requesting that the door and windows be replaced with the ***EL model I contracted and paid for. The contract was signed 9/ 23/2022, the windows&doors were installed in March 13, 2023, 2nd door replacement was installed on 6/23/2023. Resolution is to replace my windows and door with the ***EL 400 white door and ***EL 100 model bronze windows with a professional installer. For the first installation, my husband and I were out of state, we did not see the type of product installed. My husb. was in ******* in May 2023 said something is off with the style of the windows, especially the door. I was in ******* during the 2nd installation, told the company this is not what I ordered, does not look right. Not until I came now in Oct to my friend's condo, I referred him back in Jan to Statewide, I saw the difference in the windows&door, the model which I originally contracted for. I went digging in my emails and ..

  

  Business Response

  Date: 11/08/2023

  Hello, **************************,

  I have just informed my upper management and owners about your concerns. Please allow ***** hours for call back from them to discuss a resolution to your matter.
  
  Thank you and sorry for the inconvenience.

  -**********;

  Customer Serivces Manager for **********************. 

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20837485
  
  I am rejecting this response because:Upper Management has been aware of the fraud discovery for weeks now and months of all the issues. ESW communicated to me that their department has sent their comments regarding the service report dated October 23, 2023 to Statewide and Statewide should have called me.

  Absolutely silence from Statewide.
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 11/09/2023

  Hello **************************,
  
  Per the call we had today at 9:40a with you and General Manager ****.  I am sending out the two options that Statewide Windows and Doors are willing to do with you.
  
  Option 1. We will be happy to order you covers that is needed for your Multimax Windows and Sliding Glass door. This will be properly done with Top Installer Manager as **** has mentioned to you in the call.  This will have to be order from ESW and once in. We will be happy to do the job for you.
  
  Option 2. If you would like to get what you wanted from the start which is Elite. We are willing to order all windows and Slider door for you. However, there will be a difference is cost that will need be paid in order to go this option. Keep in mind, this will be another ***** days to be made and shipped out. Once in, we are happy to do the job for you.  
  
  I attached over a copy of your contracts as well.
  
  You can let us know what you would like to do on the BBB or by email.
  
  Thank you,

  **************

  Statewide Windows and Doors. 

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20837485
  
  I am rejecting this response because:Complete lies and fabrication as I responded back to Statewide's email with proof of evidence contradicting Dxxx statements.

  I will not accept anything less than what I agreed to purchase: 5 ES-EL 100 windows in bronze color, 1 ES-EL 400 sliding door in white color and repair of the balcony screen ripped by the 1st installers.

  Statewide revises the contracts hoping clients will not notice to meet their needs. How many customers have been burned and all went unnoticed?
  
  Sincerely,
  
  *************************************

  Customer Answer

  Date: 11/09/2023

  The issue has not been resolved with Statewide. I don't know why this complaint was closed.

  I did respond to their last response by rejecting their offer on the BBB website.

  They are offering to replace the windows with me paying additional $2500 in addition to what I paid for the same product that was agreed upon in September 2022. Plus, the balcony screen was ripped which I got a quote for $550 to repair.

  I did reply to their offer on the website and this issue is not resolved. Kindly open the case for satisfactory resolution.

  Thank you.

   

   

   

  Customer Answer

  Date: 11/24/2023

   
  Complaint: 20837485
  
  I am rejecting this response because: it is not a resolution to the problem. This offer is an insult to injury. Please respond with a resolution to the problem, to make right what was wronged with the model windows, sliding door and ripped balcony screen.

  In the meantime, please keep this complaint open until the above is satisfactorily resolved.
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 12/01/2023

  Hello **************************,
  
  I wanted to inform you that *****************, The President of Statewide Windows and Door would like to a personal Job site visit to your home Dec 5th, 2023. The expected time frame will be between 8a-10a.  If you are not able to make it this Job Site Visit. Please let me know by calling or replying back to this email.
  
  Thank you and have a great weekend!

  
     *************************
     **************** Manager
     ***********************************
     ***************, ** 33404
    (O) ************
    (F) ************
     ***************************************************************
     Website    Facebook
  

   

  
  

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20837485
  
  I am rejecting this response because: I did meet with **** and we are finalizing an agreement... but no final agreement has been signed, some revisions are required.

  Please keep this file open until the work has been satisfactorily completed.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 5 track hurricane sliding doors that's 3 glass panels 2 screen door panels due to supply issues it took a year from march 2022 to 2023 in July 5 2023 they came several times to during that week with not enough men when they finally installed the frame it only had 3 tracks they said the're aware of the mistake and not to worry they will manufacturea additional 2 track and add it next to the existing one that they were installing that was the first mistake insult to injury they placed it flush against the wall I kept calling no response when would I expect completion finally after calls left messages ****************** N/A manager ******************************* contacted me he told me b caused of the way hey in stalled the frame they can no longer install the additional tracks that I ordered and paid frond the 2 nine foot screen doors that they gave were useless can't be installed they offered me they take them off my hands and give me $100.00 I have photos and supporting docs I am looking for refund of $5,000.00 of the $10,500.00 They are crooks I now have project in my house unfinished 90 Days and won't answer calls texts or e-mails

  

  Business Response

  Date: 09/29/2023

  Hey ******************,

  My name is *****, and I am the **************** Manager for ********************************************* & Door.

  I have read your message and would like to talk about this matter with **************** and The Owners. I asked that once you have received this response, can you upload photos for me. I want to have this so I can present this matter to them and see how this can be resolved.

  I look forward to hearing back with you and having your photos soon!

  Thank you and have a great weekend!

  ************** 

   

   

  Customer Answer

  Date: 10/04/2023

  This contact person ***** is well aware of situation they are sounds like oh not aware of this order.

  In the attachment is the purchase not what I was promise not what I received instructing treat it and like I said before not fix and offered a refund of $100.00 on a $10,500.00 order they have my money and I am stuck with this mess order date was Macch 2022 more than a year later.

  What do I do next they will play around and not do a thing so what is next for me

  Customer Answer

  Date: 10/17/2023

  Ive gotten no response. No reaction from the company. They refused to do anything. How do I handle this complaint theyre a horrible company please they ignore the customer.

  Customer Answer

  Date: 10/17/2023

  Ive gotten no response. No reaction from the company. They refused to do anything. How do I handle this complaint theyre a horrible company please they ignore the customer.

  

  Business Response

  Date: 10/18/2023

  Hello ******************,

  I have been waiting for the photos that I asked for you to provide to us. This is the first time me getting them. Know that I have them pictures, I will send them over to my upper management to review. Please allow 48 hours for this to be reviewed. Once a decision has been made. We will reach out to you by phone, email, and BBB.

  Thank you,

  ************** 

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20674281
  
  I am rejecting this response because: you said youd look into it and you would get back to me I never heard anything from anybody. I called ******* left him a message. No response I sent emails no response and ************ havent heard from you at all so when am I gonna hear from you in regards to my problems. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/24/2023

  Hello, ******************,

   

  I was informed that one of our Sr. ********** Managers will be reaching out to you soon to schedule a Job visit to you home to come up with a solution to your concerns. His name is ************  

  If you have any questions, you can reach me on here or my email ***************************************************************.

  Thank you and have a great day! 

  Customer Answer

  Date: 10/31/2023

  I sent an email to Statewide as of yet no response

  Customer Answer

  Date: 10/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/31/2023

  It was confirmed today October 31, 2023.  That Statewide Windows Sr. ********** Coordinator did reach out with ******************. He is schedule for November 1st, 2023, for a Job Visit Appt to look over the work and come up with a solution to resolve the issues he had. I made sure through Emails and BBB to communicate with him. I happy to hear a solution was made for him.

   

  Thank you,

  ************** 

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6, 2023, I entered into a contract with Statewide to replace all of the windows and doors in our home for $50,000. The windows and doors were installed on May 5-6, 2023. After installation, I created a punchlist of remaining work to be completed for the crew chief. The punchlist consisted of four items: 1)the door stops were not delivered and installed with the sliding door in our dining room; 2)a piece of trim they installed on the outside of the first floor bathroom window was cut too small and a gap remained. A new piece of trim needs to be cut to replace the miscut piece; 3)the trim around the outside of the 2nd floor bathroom window was damaged during installation of the window. They attempted to repair it with caulking but got caulk on the siding The trim needs to be replaced and the siding cleaned; and 4)in caulking around the outside trim of the first floor bedroom window, a lot of caulk spilled onto the siding of the house. It needs to be cleaned. The install chief acknowledged that the four items needed to be done and promised to return in a week ( when they would be at a nearby job) to complete the punchlist. Based upon that promise I paid him the final installment on the $50,000 contract price. The crew did not return the following week to do the work. I called the Statewide production manager, ***************************** and emailed her the punchlist with pictures of the faulty work. She agreed to send a crew to come and complete the work. This was scheduled for July 12, 2023. No one came that day and ******************** did not return my calls. I received a note in August from one of Statewide's owners in early August saying he would make things right. Then I received a call from Statewide's new production manager, *************************** in mid-August asking if the work had been completed? I have left approximately ten messages with ************* informing her that the work hasn't been completed and asking her to call.

  

  Business Response

  Date: 09/21/2023

  Morning ***************

  My name is *****, and I am Statewide Windows and ********************* Manager. 

  I want to inform you that we did receive your complaint and apologize for something so simple that you had asked from us, as taken so long to be resolved. I am working with my team to look over your order and the pictures you have submitted to us. Please allow us 48 hours while in reviews to see what day and time we can schedule a Tech.  We will contact you by email and phone to confirm a date that works for you.  If you have any further questions, you can call me at ************ or reply back to this respond. 

  Again, I apologize for the inconvenience. 

  Thank you,

  ************** 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you are ever thinking about doing business with this company, I hope you read this review beforehand. They are deceitful, liars and outright criminals and I will tell you the inner workings about how the whole operation works. It is very sad, and starts with their salesperson *******************************. ****** represents himself as a family man who is relatable and cares about your project, this is a lie and he is not trustworthy. When he sold us our windows for $102k, we financed $75k through his finance company(service finance **** We were told by ****** that it would be 6 months no interest after inspection was completed on the job, but somehow started getting billed almost immediately although our job still has not passed inspection ( this has been going on for a year even though our job still is yet to be completed) This was a total lie and my family has now paid thousands of dollars in interest and my job has still not passed inspection (18 months later). I gave my deposit of $25k to statewide in January of 2022 and my job is still not complete. Statewide somehow schemed the finance company to pay them the other 80k and they have neglected me sense , even though my job was incomplete, and still is now over 17 months after signing the deal for my windows and doors. They are criminals and losers. I am paying the interest charges and principal on an incomplete job when ****** specifically told me, that I would pay nothing until everything was installed and inspected. There are some huge losers to name in this scheme, ********* (the big time ********** property manager and investor who owns the majority of statewide; ***************************** who is the general manager and hands on boss of the operation and (*******************************, the snake who goes into your home and lies to your face about how the company does business) I have paid in full for a job that has gone completely abandoned. I cannot sell my home because I have an open permit from this company and its costing me a fortune

  

  Business Response

  Date: 09/08/2023

  Tell us why here...Hey ********************,
  
  My name is *****, and I am the customer services manager for ********************************************* and **********************.
  
  I want to start of by apologizing for how long its been taken to get your Final Inspection completed. I can assure you that our services department is working on reaching out with you soon to schedule a date for our tech to come by and complete this Final Inspection with you. I did speak with ************************ and they agreed, you had a promotion deal with them for the 6 Month interests free from July 2022 to Feb 2023. Per your contract with ******************* and their Respective explanation to me. The day SFN Rep calls a customer to confirmed a completion verification to release funds, and the customer agrees to it. Funding starts in 2-3 business days, and the start of the 6 month Interest free. In your case July 2022 to Feb 2023. Your Deposit was for $25,500 and your Loan with them is $76,500. The rep from Service Finance is not able to disclose with me if you did or didnt make payment yet. But, if you didnt. There could be a chance of interests added.However, they are asking you to please contact them at *************** and press option 5 to speak with their billing department that would be happy to help you with your contract with them. If you have any further question with us, you can call me at ************ and ask for me.
  
  Thank you,
  
  ************** 

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20520135
  
  I am rejecting this response because: There have been commitments to close my job and successfully complete permitting going all the way back to June. I have to leave this open until my inspection is completed successfully. I have been contacted and scheduled for the inspection on 9/29/23. I will work towards a resolution separately with service finance company. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/13/2023

  Hello Mr. ******************* am glad to hear my team did reach out to you to get your Final Inspection booked on September 29, 2023. I can also see that the Permit need for it also been extended to December 12, 2023. So, you should be good to go!  I fully understand you wanted to leave this up until Final Inspection is Completed and Closed out. Again, if you need to reach out to Service Finance Company.Please contact them at ************** and press option 5 to speak to their *******************
  
  Anything else, please let us know.
  
  Thank you,
  
  **************...

• Initial Complaint

  Date:06/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/28/2023 Statewide windows and doors came to our home and gave us a $16,000.00 price for sliding doors to be installed in our lanai at our home. A signed contract below stating everything was included in the price of the door. After months of waiting they called us and stated that we needed to pay another $4,000 for concrete work that was already added in the job. It is very clearly written on the contract that all of these items are included in the pricing that was given to us at signing.The engineer that came out was sent to verify the job.A gentleman named *** came he stated to us he was not a licensed engineer and he would need to verify that all of the work being done was included, he proceeded to call the sales represetative **** to verify all was included. Satisfied with his conversion with the sales representative all the documents were correct. On 6/2/2023 ******** customer service Mgr. stated we could pay the $4,000.00 or we could cancel.But we would not get a full refund of $3600.00 they are keeping ******** for their service.In a nutshell we have a signed contract for $16,000 everything included and if we dont pay the extra $4,000.00 they are keeping a $******** of our money for their error!

  

  Business Response

  Date: 06/28/2023

  We provided the client a full refund as she requested and cancelled the contract shortly after her last BBB post. This case should be closed.