Business Profile

Compliance Consulting

Moving Claim Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compliance Consulting.

Complaints

This profile includes complaints for Moving Claim Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

54 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is a scam They are supposed to handle the damage done by "WE CARE FOR YOU" moving company. Claims process is so convoluted and the website does not even allow for all the files requested to be uploaded. Erases files added and then claim cannot be processed because all the data is not in a "one file attachment". When asking for help to get **** the information to them, they provide a third party "help" which will only assist if you give them your credit card information to charge for their *********************** appears that moving companies use them as a front to solve issues when all they will do is drag it out beyond the statue of limitations so you cannot file lawsuits. Complete scam.
Business Response
Date: 02/25/2025
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All ********************** are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers *********************** Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT ************************************************, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Damage items while moving them to my home as well as loss items while moving them to my home value at over $5000 to receive a check for $78
Business Response
Date: 01/08/2025
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All ********************** are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers *********************** Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT ************************************************, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department
Initial Complaint
Date:11/17/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
moved a small amount of items from az to ca damages occured and theft of items occurred this company represents the movers for damages and will not pay out or make good. I want to be covered for loss
Business Response
Date: 11/17/2024
Dear valued customer,

We apologize for your dissatisfaction with the settlement provided. It's important to note that Moving Claims is not responsible for the outcome of your claim.

We are a third-party claims company that your moving company hired to offer claims processing services at no cost to you. Our role is to assist customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with your coverage and federal law.

All claims are carefully processed, taking into account all the information submitted by the claimant as well as your service provider (moving company). Once we have thoroughly examined the submitted documents, our findings are sent to the responsible party (moving company). It's crucial to remember that settlement amounts are determined based on the carrier's legal liability as outlined in the carrier's governing bill of lading.

We sincerely apologize for any inconvenience you may have experienced. We wish you the best of luck in your new location.

Should you have any questions please feel free to email us at any time and we will be happy to assist you.
Customer Answer
Date: 11/18/2024
Hello. I see the mail and the cheesie response from the people claiming they are there to help get a resolution as they are a 3rd party, they were contracted with ryder relocation moving company and to pay for damages, losses etc some at .60-1.00 a pound there is significant amount of damages they offered to pay ***** they are there to make claim good why would they offer a ***** for severe damages? I'm sorry I don't understand...I also don't understand what they are going to do, would you please assist in helping me understand what I can do please thank you Rachelle
missing items and damaged and a you can see and no one can address the loss except these..the moving businesses involved are not true they can't keep donh this to people
what is the resolution for me?
Customer Answer
Date: 11/18/2024
here is part on the contract that included the insurance they offered and this company should make good

thank you again please help me understand what they will do?
Initial Complaint
Date:09/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Moving Claims refuses to provide the calculation of insurance proceeds on a claim filed. The mover admits damage to my goods and uses Moving Claims to process insurance claims. Moving Claims continues to say that it is using the purchased insurance rate of 60 cents per pound to calucate the proposed claim of $71, yet refuses to provide the calculation for how it derived 118 pounds of damaged goods. I have totaled hundreds of pounds of damaged items (furniture and dishes mainly), and have no ability to dispute the proposed claim without the details of how the claim is being calucated. They also make the claim filing process next to impossible and will only allow you to upload a very small amount of pictures (which they require to validate your claim). They appear to collude with the moving companies to keep the claims down.They also use a system in which it is impossible to determine what has been reviewed, accepted, questioned, etc. and every interatcion requires a massive amount of time and repeating of information. They system is desiged to wear out the customer to make them go away. This is clearly documented in other reviews/complaints.
Business Response
Date: 09/25/2024
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All ********************** are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers *********************** Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT ************************************************, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!

Customer Answer
Date: 09/25/2024

Complaint: 22337632

I am rejecting this response because:

The claim is CLEARLY against Moving Claim Services and its role in calculating the damages to me under my insurance claim. It is a fraudulent business practcie to refuse to disclose the calculation of the damages, but rather to provide a very low value with no substantiation. That is the job of Moving Claim Services - to provide the value of the insurance payout. Yet, they refuse to provide the calcualtion behind the number, making it impossible to dispute. Not only is the fraudulent, it indicates collusion with the movers -- somthing the ** should be investigating. I'm merely asking for HOW they calculated the amount -- using 60 cents against what weights? Seems like a very simple explanation that, without fraud, would be easy to provide. They have the math.

Sincerely,

**** *******
Business Response
Date: 09/25/2024
Moving Claims (CSI) is not an insurance company and the employees of Moving Claims  (CSI) are not acting as your insurance claim adjusters.
Moving Claims (CSI) does not practice Insurance law, does not give legal advice, and does not adjust insurance claims. By using the Moving Claims website, no insurance claim will be created with Moving Claims. Instead, you are filing a Household Goods claim directly with the motor carrier who moved you via Moving Claims (CSI) Websites for the purposes of settlement negotiations based upon the valuation selection you made; not an insurance claim.
Federal, state, & local laws and regulations governing the moving industry change frequently and may be interpreted differently by different people. If you need specific legal advice you should consult a lawyer directly or a representative from the US DOT.
Customer Answer
Date: 09/25/2024

Complaint: 22337632

I am rejecting this response because:

You have a duty to provide the details of how you are calcuating a damages amount of $71. Please do so. It is a simple request. Failure to do is directly harming my ability to dispute the amount you are calcuating and causing me direct damages. Simply provide the calculation of which items you dertermined were damaged and how much they weighed.

Sincerely,

**** *******
Initial Complaint
Date:07/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was required by ************ Moving and Storage to send my claim for damaged items through MovingClaims.net, which I did. It took several attempts with no success and after jumping through their many hoops and filling out the exact same paperwork multiple times, I finally had to mail my 14 page "Claims Procedure Package with the limited photos they would allow, This process started in November 2023. I finally received an email on a Settlement of ******************************* Release of Liability offer of 60 cents per pound at $166.00. I have asked them repeatedly (exactly 30 emails) requesting an itemized list that shows how they calculated their settlement amount of $166.00. They continue to send a standardize form continuing to ignore my questions as to how they came up with this settlement. My claim was for 14 damaged items with a total weight of 893 pounds. Using their stated coverage at the 60 cents per pound, I would expect to recover $535.00 ( 893 x 60) according to the Bill of Lading/contract.I received a statement from Moving Claims "In case you find the settlement offer from your carrier unsatisfactory, you are required to submit an ONLINE DISPUTE LETTER REQUEST aiming for a more favorable resolution" which I did Moving Claims came back with another Settlement of Claim stating "after careful evaluation of your claim this settlement has been found in the amount of $81.00 and to maintain our high level of customer satisfaction, *********** ********************** is willing to compensate you an additional $50.00 to the $81.00 the total settlement has been given in the amount of $131.00-COMPANY FINAL OFFER" This offer (less than the original of $ 166.00) of $131.00 vs the claim amount of $535.00, this is their more favorable resolution? After 30 emails to date (last being May 31, 2024) to get the moving companies obligated compensation, I have yet to see a more favorable resolution offer or explanation of their valuation of claim for this low-ball compensation.
Business Response
Date: 07/24/2024
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All ********************** are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers *********************** Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Answer
Date: 07/25/2024
I have asked them repeatedly (exactly 30 emails) requesting an itemized list that shows how they calculated their settlement amount of $******. They continue to send a standardize form with the same rhetoric and continue to ignore or actually acknowledging my questions as to how they came up with this settlement. My claim was for 14 damaged items with a total weight of 893 pounds. Using their stated coverage at the 60 cents per pound, I would expect to recover $535.00 (893 x 60) according to the Bill of Lading/contract.
I received a statement from Moving Claims "In case you find the settlement offer from your carrier unsatisfactory, you are required to submit an ONLINE DISPUTE LETTER REQUEST through which you can present additional supporting documents to request a re-evaluation of your case, aiming for a more favorable resolution" So I filled out the ONLINE DISPUTE LETTER REQUEST and Moving Claims came back with another Settlement of Claim & Global Release of Liability stating "after careful evaluation of your claim this settlement has been found in the amount of $81.00 and to maintain our high level of customer satisfaction,*********** ********************** is willing to compensate you an additional $50.00 to the $81.00 of which the company is obligated to compensate based on the legal terms and conditions. Therefore, the total settlement has been given in the amount of $131.00-COMPANY FINAL OFFER"
This offer is now less than the original of $ ******. The $131.00 latest offer vs the claim amount of $535.00 which is the liability contract of 60 cents per pound, this is their more favorable resolution . After 30 emails to date (last being May 31 2024) to get the moving companies obligated compensation, I have yet to see a more favorable resolution offer or explanation of their valuation of claim for this low-ball compensation.
This company has already had several complaints on this platform and should not be allowed to do business. They clearly are taking advantage of their customer's and would fall under a class action suit. I would be happy to begin this process with other customers.

Customer Answer
Date: 07/25/2024

Complaint: 22037959

I am rejecting this response because:

Sincerely,

*****************************
Customer Answer
Date: 07/25/2024

Complaint: 22037959

I am rejecting this response because:
I have asked them repeatedly (exactly 30 emails) requesting an itemized list that shows how they calculated their settlement amount of $******. They continue to send a standardize form with the same rhetoric and continue to ignore or actually acknowledging my questions as to how they came up with this settlement. My claim was for 14 damaged items with a total weight of 893 pounds. Using their stated coverage at the 60 cents per pound, I would expect to recover $535.00 (893 x 60) according to the Bill of Lading/contract.
I received a statement from Moving Claims "In case you find the settlement offer from your carrier unsatisfactory, you are required to submit an ONLINE DISPUTE LETTER REQUEST through which you can present additional supporting documents to request a re-evaluation of your case, aiming for a more favorable resolution" So I filled out the ONLINE DISPUTE LETTER REQUEST and Moving Claims came back with another Settlement of Claim & Global Release of Liability stating "after careful evaluation of your claim this settlement has been found in the amount of $81.00 and to maintain our high level of customer satisfaction, *********** ********************** is willing to compensate you an additional $50.00 to the $81.00 of which the company is obligated to compensate based on the legal terms and conditions. Therefore, the total settlement has been given in the amount of $131.00-COMPANY FINAL OFFER"
This offer is now less than the original of $ ******. The $131.00 latest offer vs the claim amount of $535.00 which is the liability contract of 60 cents per pound, this is their more favorable resolution . After 30 emails to date (last being May 31 2024) to get the moving companies obligated compensation, I have yet to see a more favorable resolution offer or explanation of their valuation of claim for this low-ball compensation.
This company has already had several complaints on this platform and should not be allowed to do business. They clearly are taking advantage of their customer's and would fall under a class action suit. I would be happy to begin this process with other customers.

Sincerely,

*****************************
Business Response
Date: 07/25/2024
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer ******************
Customer Answer
Date: 07/28/2024

Complaint: 22037959

I am rejecting this response because: Moving Claims is the avenue that is required to file the claim for the moving company. They are avoiding the issues and questions.
Sincerely,

*****************************
Initial Complaint
Date:07/10/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After having Elite *** Lines sell my account to the worst ********************** companies in the ** (Green ******* Movers and American Pacific Transporters), as directed, I filed a settlement for huge and negligent amounts of damage to my property. I jumped through every hoop MovingClaims.net could throw in my way--repeatedly--their requirements for filing include giving away EVERY right I might have in the situation. You CANNOT file the claim without giving up your rights. HOW IS THIS LEGAL? Spare me the 3rd party stuff. You get paid by the movers to stall and deflect, waste my time, and hope that I will give up and stop seeking recompense I am owed.Like other complaints, I put enormous effort and met every ridiculous requirement to make my claim for thousands of dollars. Also like other complaints, I get a short response offer of $100 without ANY explanation or description of where the company came up with the amount.Just one of the items destroyed by the movers was a petrified wood table that weighs 225 pounds. IF the company stands by the written agreement that I should receive $0.60/lb for damaged goods, this one piece shows I am due well beyond $100. Although their initial requests for information and pictures and list of estimated damages was given at length and supplemental information was given, there has never been any visit from a claims evaluator to our home as has been done in the past with legitimate companies. Although the amount of damages, lost or stolen items, and over payment are several thousand dollars, the settlement offer was $100 without any kind of evaluation process that could be considered legitimate.MovingClaims.net does NOT deserve a B rating. The company does fail to do its advertised job, and their communication is abysmal. This company should be shut down for the utter failure on their part.
Business Response
Date: 07/10/2024
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All ********************** are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers *********************** Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Answer
Date: 07/24/2024

Complaint: 21967384

I am rejecting this response because: The form email response utterly FAILS to respond to the complaints outlined. As with other complaints filed with BBB against this company the response hides behind the excuse of: "we're an innocent third party, we didn't do anything wrong".
The information I provided was extensive, accurate, completely photo documented and met every one of their demands while clearly and completely itemizing the damage and loss I suffered from the movers mishandling and poor business practices.
MovingClaims.net NEVER sent anyone to review the damaged property, NEVER sent me a response that actually explains how they came to their conclusion, and NEVER explains how they came to the pathetically inaccurate settlement offer that completely FAILS to meet the written policy that I am owed $0.60/lb and that the $150 offer is utterly NOT meeting that written policy.

Sincerely,

*********************
Business Response
Date: 07/25/2024
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer ******************
Customer Answer
Date: 07/29/2024

Complaint: 21967384

I am rejecting this response because:
Once again the company is using a form email response that shows the complete lack of customer service and their fraudulent behavior in not meeting their own policy standards. This company should be investigated and forced to meet their policy standards. Further, they shouldn't be paid by the moving companies because it only furthers the company's lack of interest in creating fair and legal settlements. It only makes a stronger case for the company to side in collusion with the moving companies.
Lastly, I was REQUIRED to work through MovingClaims.net. I didn't choose them, I was forced to by the moving company. The claim that I need to deal directly with the moving company is false. I should be dealing with movingclaims.net.

Sincerely,

*********************
Business Response
Date: 07/31/2024
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer ******************
Initial Complaint
Date:07/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My parents are ****** ******************* have ***** of ******** for them I purchased a manufactured home near me for them to move into, as they lived approximately 91 miles away in ********, **, On May 3, 2024, my mother contacted Budget *** Lines via an online listing & was contacted by ************************* from phone# ************. After a virtual walk-through, my parents were given a quote of $1975 to move their belongings from their apartment in ******** to their new address of ************************************************, scheduled for 8:30am on May 21st. & paid a$868.95 deposit via credit card to Coastal Moving LLC *************************************** dot#*******. On May 17, my mother received a call from ****** at Budget from phone# ************, informing her that the quote was going to be $359.47 higher. I called ******, who told me that my mother had electronically signed & that the size of the truck would have to change per a DOT formula. My mother then paid an additional $250.99 on 5/17/24, & was told to have 2 money orders in the amount of $607.65 each made out to Blue ******************* the 1st collected upon the arrival on May 21 & the 2nd be paid upon completion. On 5/21 the movers (from *******, **) did not arrive until 12:30pm, & immediately demanded $600 more in cash for use of the truck & $75 in cash because of the hallway in the apartment building. Fearful, my mother drove to the bank & withdrew the cash to make these extra payments. Upon arrival at the new address in ********, we immediately noticed substantial damage to multiple items & called it to the movers attn. they told us to call ************ & report the damage for full reimbursement. We called & spoke to ***** about move #******* for Blue ****************** US Dot #*******, MC#******* of ************************************ & described the situation. She emailed a claim form to my mother for Moving Claims *************) which we submitted on May 27, 2024, &have heard nothing since.
Business Response
Date: 07/07/2024
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All ********************** are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers *********************** Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department
Initial Complaint
Date:05/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The process of getting refunded is absolutely insane. I would give 0 starts if I could. Why should I have to have my settlement notarized out of my own pocket? Why does it have to be notarized at all? The amount of time I took to carefully document every issue that went wrong with my move and the amount of time that went by with not response is alarming. When I did follow up, I got an instant email back with a refund of $60. The damages were well over that. BBB here I come for another review of this slimey company.
Business Response
Date: 05/28/2024
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, **********************, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All ********************** are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers *********************** Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!

Customer Answer
Date: 05/29/2024

Complaint: 21763115

I am rejecting this response because: It was in response to your lack of communication. I had to follow up in order to get any resolution and when I did, I automatically got the message back with the "refund". Where was this the last 6 weeks? I do not understand why I have to have this notarized? I am not purchasing a home. This is literally to release a $60 check...I will remove this review if you all just send me the check without being notorized.

Sincerely,

*****************
Business Response
Date: 05/30/2024
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider *********************** company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Initial Complaint
Date:04/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a complaint regarding damages occurred during my move. Movingclaims.com is the party responsible for handling the claim. I managed to submit my claim pictures and descriptions for $1300 in accordance with the rules stated on the Bill of Lading. This despite their website is full of malware so you really have to be careful which buttons you push.Back came a settlement offer of $92. No description no details just an amount. After several attempts through phone and email i was asked to file a dispute.However the dispute page also has no details, so there is no way for me to send a dispute. I sent them another email to which I got yet another non-descript template letter. They only answer in templates, and never answer a single question. You will see this claim will also be answered by a template as they chose never to write.Currently waiting for another response, but not holding my breath. The company should be forced to close as their only tactic is to drag out time, until people cave in and sign for pennies on the dollar. It's is a horrible business method which should be stopped.
Business Response
Date: 04/30/2024
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Answer
Date: 05/01/2024

Complaint: 21647682

I am rejecting this response because:
As predicted in the original complaint the answer was another template, which is not addressing the issue at all. I am not questioning their liability. I am simply requesting the give me the courtesy to see a detailed explanation of the settlement, so I can evaluate if I find it fair.
This company con only respond in non-descript templates, which never answer a question. It is the same method used by them when responding to emails.
This case will not be accepted from side, until such time I get transparency in the evaluation of my damages. The only reason to withhold this information is if either party knows they are at fault. Why else would you refuse to disclose the information.

Sincerely,

*************************
Business Response
Date: 05/01/2024
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer ******************
Customer Answer
Date: 05/01/2024

Complaint: 21647682

I am rejecting this response because:
Again their standard template answer which still does not address the questions asked.
I am not saying I disagree or are dissatisfied with the solution, as I am not given any details to evaluate.
This conversation is currently not about the amount of the settlement, but simply the deliberate lack of transparency as to how Movingclaims with the mover arrived at that amount.
I had to give everything in detail, so I expect to an equally detailed answer.
Give me transparency, then we can discuss the actual settlement amount afterwards.

Sincerely,

*************************
Customer Answer
Date: 05/02/2024
I see you decide that the counterpart submitted good faith answers.
Did you read them, or was it simply because they answered three times. At no point in time did they address the specific issues raised.
If you take a look at the company they are using the same tactic over and over again and are always answering with the same templates regardless of what the consumer asks.
By keeping this kind of company on a B-rating you are essentially justifying their behavior, which is very surprising to me.
All I asked for were details in a settlement, which they refuse to provide. I never disputed the settlement, as I do not have the details to do so. So I guess BBB finds it acceptable to refuse this. Maybe that behavior is allowed by law, I do not know, but it cannot be good business ethics.
************
**********
Initial Complaint
Date:04/27/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This apparently fraudulent moving claims company that acts as a liaison for Beacon Moving and Storage in order to act as if they are a legitimate company to evaluate moving claims losses/ damage/ over payment, has not evaluated anything appropriately. ***** of evidence of damages, loss and overpayment have been given to this so called company and they have never sent anyone to evaluate the damages/ losses and no human has ever called to discuss the damages/ lost or stolen items and over payments. Although their initial requests for information and pictures and list of estimated damages was given at length and supplemental information was given, there has never been any visit from a claims evaluator to our home as has been done in the past with legitimate companies. Although the amount of damages, lost or stolen items, and overpayments exceeds about $9000, the settlement offer was $75 without any kind of evaluation process that could be considered legitimate.
Business Response
Date: 04/30/2024
To Whom It May Concern:
Moving Claims Services (CSI - ********************) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claims Services (CSI - ********************), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Answer
Date: 05/01/2024

Complaint: 21634108

I am rejecting this response because:

Sincerely,

*****************************
Business Response
Date: 05/01/2024
Upon the submission of a claim and/or complaint by a customer, ****************************************************************** (CSI - ********************) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claims Services (CSI - ********************) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to Moving Claims being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer ******************
Customer Answer
Date: 05/01/2024

Complaint: 21634108

I am rejecting this response because: this business is owned by the same owners as Beacon Moving and logistics. This company did not do an adequate evaluation and Beacon was a horrendous broker as was Blue Lion moving and storage in terms of moving capabilities and professionalism. Moving Claims is a fraudulent company as they did not evaluate any of the damages lost items and overcharges Beacon and Blue $9000. Moving Claims is done absolutely nothing to evaluate the problems properly.

Sincerely,

*****************************
Customer Answer
Date: 05/01/2024
Moving Claims is a fraudulent company. They are an extension or owned by the same people who own Beacon moving out and logistics. They did not perform any type of evaluation process and did not come to my home to evaluate the damages and losses or stolen items or the overpayments.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Moving Claim Services is NOT a BBB Accredited Business.