Business Profile

Compliance Consulting

Moving Claim Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Moving Claim Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

54 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We hired Atlantis Moving Company located out of ****** ******** to move all of our possessions cross country from ******, ********** to ******* ************. The cost of this move was between $12,000-$13,000.When the moving company arrived at our storage unit in ******* ************, the drivers refused to unload our belongings unless we paid them an extra $1200. They said this was because the original truck was not able to make it into our storage area and they had to reload the truck. However, they had the address of the storage unit and could easily see on ****** maps the layout beforehand. They were holding our items hostage and threatening to take them away. We ended up being forced to pay the extra or have them drive off with our personal property!When we unloaded the storage unit three months later (it took us that long to buy a house), we found a LOT of damage. They not only broke a large piece of artwork (the wood piece in the picture which they had already noted on their paperwork when they unloaded) as well as glass collections, glass table tops, wine glasses and dish ware from Europe was also broken. My husband has a whisky barrel which was damaged as well. We were missing 2-3 boxes of clothing and new computer but given boxes that weren't ours. When we filed a claim with MOVING CLAIMS SVCS., they made us fill out extensive paperwork ( we have done this before and NEVER had to fill out paperwork like this); we filled out all necessary documents and took pictures......this process went on for three months (from when we originally contacted them). In the end they offered a settlement of $87.00. We refused this offer and want both ****************** (******) AND MOVING CLAIMS SVCS. to be looked into and penalized in whatever way possible as well as receiving our full claim for the value of damage and loss of our personal property. I would encourage you to look up a picture online of MOVING CLAIMS SVCS. and their ratings; they look like a scam!
Business Response
Date: 10/12/2022
To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Answer
Date: 10/17/2022

Complaint: 18196643

I am rejecting this response because:

Sincerely,

**** And *****************************
Initial Complaint
Date:10/05/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Moving Claims refuses to help me resolve my claim. They won't call me to help. They make it impossible to file a claim. This is a fraudulent business practice.
Business Response
Date: 10/05/2022
To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Answer
Date: 10/06/2022

Complaint: 18169869

I am rejecting this response because:

the attached corresponded is a small sample I have been receiving for months. Their admission that they are responsible for processing my claim and the refusal to call me to discuss The only thing they are good at is the run around- fraud at the most basic level.

G
*****************************
Business Response
Date: 10/12/2022
Dear Valued Customer,

As of today, our system shows we never receive your COMPLETED ONLINE CLAIM PROCEDURES PACKAGE.

Please read and follow the instructions and requirements in the ONLINE CLAIM PROCEDURES PACKAGE to ensure a smooth and fair resolution to your claims. This online package will give you all the necessary tools you need to validate your case against your moving company. You will need to submit copies of your moving documents, clear photos of your damaged items (If any), Standard proof of loss and damage claims form, etc.
Click on the following link to continue forward with your case: ONLINE CLAIM PROCEDURES PACKAGE
NOTE: Before submitting your claim information, it is important that you fully inspect your household goods and ensure that you covered all damaged/missing items.

KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!

Customer Answer
Date: 10/13/2022

Complaint: 18169869

I am rejecting this response because: I have tried multiple times to upload documents and you make it impossible. I have asked for someone to help with o help but you have time to dispute me here. Why?

Sincerely,

*****************************
Business Response
Date: 10/21/2022
Dear Valued Customer,

If you are experiencing difficulties in scanning and attaching the required information to better validate your case against your moving company, you may send us the COMPLETE CLAIM PACKAGE via ** Postal Mail.

MovingClaims.net
P.O. Box 630686
*****, ** 33163

Customer Answer
Date: 10/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have mailed the package. This company is a scam. I do not trust that my issue will ever be resolved. They intentionally give you the run around to avoid paying any damages that they caused.
The attorney general should investigate, The BBB has a duty to the consumer to see that this company has a pattern of bad faith work. Look at all the comments from complaints filed against Moving Claims.
Sincerely,

*****************************
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired a moving company that lost and damaged my property, I was told to contact Moving Claims, I have NEVER seen a company like this. They make it difficult for to to do anything online, So I Mailed it they came back with same excuse, we need this and that. Best part is I have to start completely over, so all the documents I sent were useless, this is ridiculous and this should be a crime. As you see by other complaints they make it difficult to submitt anything online. Do they know the time in effort I put into completing "the claims package"!! What you do and how you treat people is unprofessional and it's truly sad. I lost memories, items and so much damage and now you make it ridiculously impossible to file a complaint!!! You are worse than the moving company that caused all this damage!!!
Business Response
Date: 09/14/2022
To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Answer
Date: 09/14/2022

Complaint: 18021788

I am rejecting this response because: Every complaint that is filed about this Company they send the same response!!! You are the company that the claims are reported too, you make it impossible to upload on your web site. Then I sent a mailed package and you send me a request for more information, telling me that I must resend everything again. I will NOT accept this response! Why don't you do the right thing and help people with their claims, instead of requesting the complaint to be removed!! I want action taken on the claim submitted to you "Moving Claims"

Sincerely,

***************************
Business Response
Date: 09/15/2022
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer ******************
Customer Answer
Date: 09/19/2022

Complaint: 18021788

I am rejecting this response because:
AGAIN, I clearly stated it is IMPOSSIBLE to submit on line documents. Then I mailed them and it going to take you 30 days to review the claim. I am talking about this company a complaint to the moving company is seperate!!!
Stop and accept your responsibility in trying to rectify these claims. Instead of telling people you still need this and you need that!!!! My claim was mailed and if you come back and state that something is missing and I MUST START BACK OVER I WILL FILE ANOTHER CLAIM!!! REVIEW my mailed claim it was sent on 9/10 with proof from post office!!!
Sincerely,

***************************
Business Response
Date: 10/06/2022
Dear Valued Customer,

If you are experiencing difficulties in scanning and attaching the required information to better validate your case against your moving company, you may send us the COMPLETE CLAIM PACKAGE via ****************************************************************************************************************************************
Customer Answer
Date: 10/07/2022

Complaint: 18021788

I am rejecting this response because:
I sent the package to you already and received email you received it!!! So, that still does not take away how your web site to upload is horrible, also other complaints are the same from others. I had to take hours and at my expense and prep this to be sent to you via mail!
Sincerely,

***************************
Business Response
Date: 10/14/2022
Incorrect statement...

As of today, our system shows we never receive your COMPLETED ONLINE CLAIM PROCEDURES PACKAGE.

Please read and follow the instructions and requirements in the ONLINE CLAIM PROCEDURES PACKAGE to ensure a smooth and fair resolution to your claims. This online package will give you all the necessary tools you need to validate your case against your moving company. You will need to submit copies of your moving documents, clear photos of your damaged items (If any), Standard proof of loss and damage claims form, etc.
Click on the following link to continue forward with your case: ONLINE CLAIM PROCEDURES PACKAGE
NOTE: Before submitting your claim information, it is important that you fully inspect your household goods and ensure that you covered all damaged/missing items.

KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!

Customer Answer
Date: 10/21/2022

Complaint: 18021788

I am rejecting this response because:
See the attached proof of the email they sent for receipt of the completed mailed package. This is going on for way too long. They received it via mail. I want this settled. They are doing exactly what their reviews state. They need to get this settled. We are not going to resend it again. It took a lot of time and effort to complete since their web site is terrible.
Sincerely,

***************************
Business Response
Date: 10/21/2022
Dear Valued Customer,

If you are experiencing difficulties in scanning and attaching the required information to better validate your case against your moving company, you may send us the COMPLETE CLAIM PACKAGE via ** Postal Mail.

MovingClaims.net
P.O. Box 630686
*****, ** 33163

Customer Answer
Date: 10/28/2022

Complaint: 18021788

I am rejecting this response because:
I sent you a confirmation of the email that you sent the package was received after I MAILED IT......ENOUGH WITH THESE GAMES!!!!!!!! YOU KEEP REPEATING YOURSELVES!!!!
See the attached email conformation AGAIN.......I'm not going to keep doing this!!!! Take responsibility!!!

Sincerely,

***************************
Business Response
Date: 10/31/2022
Dear BBB,

Please accept this formal acknowledgment notice of the above-referenced BBB case number submitted by the consumer. Please note, that we are more than willing to thoroughly investigate the consumers said complaints to better understand, validate and fairly resolve all their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and deeply appreciated.

When it comes to these matters, we put ourselves completely at the customers disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customers claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance with their coverage and will ensure a fair resolution to their issues.

It is important for the BBB to know that, as part of our commitment to ***************** and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didnt receive prior, during, or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated, and resolved in accordance with their coverage and contractual liabilities.

To better understand and validate all the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. This will confirm the interaction between both parties and ensure a fair investigation for both the customer as well as the company.

We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK):

?      Bill of Lading (contract)
?      Order for Service
?      Household Goods Descriptive Inventory (both pickup and final delivery copies)
?      Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)

We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.

We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good standing.
Customer Answer
Date: 12/12/2022

Complaint: 18021788

I am rejecting this response because:
You are going in circles ,you made an offer of $***** to cover our loss. That's an insult and I already sent you the same response to your email asking us to accept the offer.
You are in possession of ALL documents, aren't you? That is how you came to the dollar amount. I will never get back our lost items, I have things that were broken that were sentimental to us. Broken furniture a destroyed brand new mattress, the carrier could care less. How do you with all the paperwork in hand, allow these people Allied Moving Group to do this to people, then you offer $ *****. Then I have to send things to you to prove my damage and all that cost me another $ *****. Being that your website is horrible. (Read other reviews). This move cost me $ 13,0000.00 with on top of that all the damage and lost items, your asking us to re up load all this info again on here? No way, review what is already is in your office. This is ridiculous.

Sincerely,

***************************
Initial Complaint
Date:09/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My problems started with the moving company. Easy road moving and storage. They did not deliver all of my items and the items delivered were damaged. I was told to file a claim with moving claims company and all would be taken care of. After months of emailing moving claims my case has not been resolved. I have to follow up repeatedly only to be told they are still processing the claim. This is unacceptable.
Business Response
Date: 09/12/2022
To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Answer
Date: 09/13/2022

Complaint: 18012063

I am rejecting this response because:

After months of communication nothing has been resolved. I receive emails saying claim being processed. When I inquire about the status I am told I am being put in the front of the line. I dont believe moving claims should act like they will handle the issue if they arent going to. Ive submitted the documents and have been waiting a long time.
Whats going to be the outcome for this issue?
How are you going to help?

Sincerely,

*****************************
Business Response
Date: 09/14/2022
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer ******************
Initial Complaint
Date:09/11/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved in July, from ***** to ************. The moving company was hired through a broker, who I think grossly overcharged me- I paid almost $15,000. When my belongings arrived to ************ (2 weeks later), almost all my boxes and plastic storage bins were destroyed. I had several damaged items. I contacted the moving company, ******** Express Moving. The lady who handled my billing was made aware of all damages, and photos were sent to her as per her request. She provided me with a contact to initiate a claim for damages. They use a third party business called "Moving Claims" at movingclaims.net. I completed their online forms twice, because the first time the site crashed. It took hours to complete, and I was never given access to the completed claim to print for my records. I attempted to submit my photos and required paperwork in numerous formats and each time they were rejected by that company. I then emailed them requesting a phone call or email for assistance, and to submit my photos via mail if needed. I received no reply. I did very recently receive an email from them stating that I had to resubmit my entire claim all over again because the photos were not received. This is insanity. Damages were over $2,000. I have wasted hours on this and I am given automated responses from their company instead of humans answering my emails and complaints. I don't find it unrealistic to complain and request compensation for paying $15,000 just to have items damaged upon receipt. It is terribly frustrating to have to continue to jump through hoops trying to get my claim submitted. I just don't know what else to do. At this point, I want a refund from ******** Express Moving of $5,000- to cover damaged items, new moving boxes and materials and for what I think is a dramatic overcharge for the items I had moved. I was quoted for less than half what I was charged.
Business Response
Date: 09/12/2022
To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Answer
Date: 09/13/2022

Complaint: 18011006

I am rejecting this response because:
They have not responding to my request for assistance in providing my photos of proof of damage, therefore my claim has been rejected by them. I have received automated responses stating I must resubmit. I have requested a person to contact to assist me in getting those pictures out. Yes, my issue is first with the moving company, but this is the third party they use to submit my claim.that is out of my control and because their site is not user friendly and they do not value customer service and contact those by email..as their website states they would, I now have an issue with them because I dont have a way to submit my claim now.
Sincerely,

*****************************
Business Response
Date: 09/14/2022
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer ******************
Customer Answer
Date: 09/16/2022

Complaint: 18011006

I am rejecting this response because:
Yet again, I have not received any response in assistance in completing my claim through Moving Claims because there is no other option but to file it with them. I have not been able to submit my photos, and requested someone to contact me to assist me in doing so. The information in this complaint is part of my claim.....I have never once said Moving Claims caused the damage to my belongings, but I did say that it was important that I get to submit my claim, get it filed so I can have the cost of my items paid out to me. Moving Claims is making it impossible to submit my claim and actually have it filed with the Moving company. All I want is to receive help in submitting my photos and to have this done without completing hours of forms yet again on their website. If it asked me to log in, my information should be saved and it should be so simple as to walk me through a different way to submit photos and attach it to my claim. Moving Claims has never once replied to my emails other than generic pre-written response. They clearly list on the bottom of their emails to email them, and they would be "happy to assist", yet I have not received assistance yet.

Sincerely,

*****************************
Business Response
Date: 09/20/2022
Again... As of today, our system shows we never receive your COMPLETED ONLINE CLAIM PROCEDURES PACKAGE.

Please read and follow the instructions and requirements in the ONLINE CLAIM PROCEDURES PACKAGE to ensure a smooth and fair resolution to your claims. This online package will give you all the necessary tools you need to validate your case against your moving company. You will need to submit copies of your moving documents, clear photos of your damaged items (If any), Standard proof of loss and damage claims form, etc.
Click on the following link to continue forward with your case: ONLINE CLAIM PROCEDURES PACKAGE
NOTE: Before submitting your claim information, it is important that you fully inspect your household goods and ensure that you covered all damaged/missing items.

KINDLY ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE AND WE WISH YOU THE BEST IN YOUR NEW LOCATION!
Initial Complaint
Date:08/20/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint is with Moving Claims company. I believe the address is in ****** *******. I moved in October 2021 from ******** to **********. Several items were lost by Big Shoulders Moving and Storage company. I entered a claim for the goods with Moving Claims and have not received satisfactory response for approval for reimbursement. They repeatedly request submissions which I have done multiple times in different formats. They rejected all my efforts. I want resolution and the money I deserve I am an 84 year old women with a disabled husband who is not learned in using the computer well. I have tried and tried to answer the requests. I even sent a submission via postal service which they lost though the post office confirmed was delivered to the correct POBox in ***** ***. please help me. Thank you.
Business Response
Date: 08/20/2022
To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department

Customer Answer
Date: 08/22/2022

Complaint: 17746802

I am rejecting this response because:

Moving Claims is rejecting my email submissions of the signed and notarized form of acceptance. I have sent them multiple emails with attachments of the form. They are holding up the process. They should not say it is not their fault or responsibility.

Big Shoulders and Storages insurance company is waiting for Moving Claims ok. Big Shoulders and Moving company has admitted that the items were lost.
I have in good faith tried to send what they want. This has gone on for many months.

Sincerely,

***********************
Business Response
Date: 08/23/2022
Dear Valued Customer,

We are pleased to know that you have accepted, signed & returned your settlement letter.

Rest assured that once it has been received by Moving Claims it is immediately forwarded to your moving company directly.

Please note, it is now their responsibility to release & mail your check accordingly. As we are only the claims processing company, we cannot request to expedite their process.

In most cases, settlement checks are mailed out within a week or two from the date the carrier receives the signed release from us. Some carriers have specific dates to issue checks and some carriers mail out settlement checks within 30 days of receipt of the signed release. Moving Claims is requesting carriers to issue checks no later than 45 days of receipt of the signed release. This time frame is an internal requirement and not a legal requirement.
Customer Answer
Date: 08/26/2022

Complaint: 17746802

I am rejecting this response because:
I received a similar email from Moving Claims weeks ago and then they emailed saying they couldnt process the settlement letter.
I will wait until I have a check from the moving company to consider this matter settled.
Thank you.

Sincerely,

***********************

Business Response
Date: 08/29/2022
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer ******************
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Furnitire was brought to my house today (8/16/2022) there was damage to two or my beds. One of the workers was not careful when he brought in Furnitire to two of the rooms. I have a new home and there is damage to doorways. Also damage to the step going into the garage. Also he was pulling a box spring across ************* and there are chips in the flooring in some areas. The white bed in my daughters room is damaged in multiple areas and the brown bed in the guest room is cracked in two places on the footboard and damaged again on the footboard. I would like either a refunds for service to replace items or to simply replace the white and brown bed and repair ************, flooring and step going out to the garage.
Business Response
Date: 08/16/2022
To Whom It May Concern:
MovingClaims.net is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at movingClaims.net, we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting and customer support to the ********************** industry nationwide. With more than 15 years of experience, our expertise extends to literally every aspect of the business, from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance, we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, MovingClaims.net collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing Bill of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that MovingClaims.net is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint it is CLEARLY not addressing our services and involvement in this process. Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT MovingClaims.com, which is the Claims processing company for their moving company.
Due to MovingClaims.net being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
Customer Service Department
Initial Complaint
Date:07/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As with other complaints, the moving company I engaged, All Moving Relocation, LLC was a total disaster facilitating my move from ** to OR. They lost many items of mine for a total of $6,473. When I tried to report the loss to All Moving Relocation, they said I must work with Moving Claims, which I have attempted to do. As most others have reported, I have tried multiple times to file my claim online, as instructed, with no confirmations.I've called Moving Claims office and been hung up on.I see nothing left to do but continue to work through the Attorneys General offices in ******** and *******, which I started several months ago.
Business Response
Date: 07/10/2022
Upon the submission of a claim and/or complaint by a customer, ********************** (MCS) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing **** of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claim Services (MCS) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore, we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint,it is CLEARLY not addressing our services and involvement in this process.Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT Moving Claim Services (MCS), which is the Claims processing company for their moving company.
Due to Moving Claim Services (MCS) being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
*****************************
Moving Claim Services, a ******** of *************************** LLC.
Initial Complaint
Date:07/07/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We hired a moving company from *******. We moved from ******** to **************. They moving company hired Cita *** Lines to come load our belongings...they broke alot of our furniture, stole our belongs, iver charged us by nearly $5,000.00. And they didn't fulfill they written contract loading or unloading. And when you call them they dodge your questions and won't retuen phone calls. We were threatened by the owner Rouslan the ownwr of Cita *** Lines. When our belongings were loaded and locked ** in his truck he threatened us to over pay or never see our belongs again
Business Response
Date: 07/08/2022
Upon the submission of a claim and/or complaint by a customer, ********************** (MCS) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing **** of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claim Services (MCS) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore, we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint,it is CLEARLY not addressing our services and involvement in this process.Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT Moving Claim Services (MCS), which is the Claims processing company for their moving company.
Due to Moving Claim Services (MCS) being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
*****************************
Moving Claim Services, a ******** of *************************** LLC.
Initial Complaint
Date:07/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
IMovers LLC failed to deliver my "Cannondale" mountain bike as it was included in both inventory lists at pick-up on May 14, 2022 and delivery on June 10, 2022. Imovers LLC driver/mover, Erzhan (cellphone: ************) along with his colleague arrived at ************************************************************************ on the evening of June 10, 2022 (Friday) at ~8:15 pm. My belongings were unloaded from the truck and furniture was assembled appropriately for 3-3.5 hours that evening. The movers did not leave until after midnight the morning of June 11, 2022. I did not realize that the bike was not delivered with the rest of my belongings until 2 am the morning of June 11, 2022 (Saturday). I called and spoke with Erzhan at 9:00 am on June 11, 2022 (Saturday) and let him know that the bike was not delivered and to please add this item as part of "item(s) not delivered." He verbalized that he never saw a bike loaded when he drove my belongings from ******** where he picked up the truck and drove it to ***************, **. He also expressed that he will add my bike to the delivery inventory list IN ADDITION to calling ************** (contact: ************) that following Monday to inquire if the bike was left in the warehouse. I have not heard back from Erzhan since that telephone encounter. I called and sent text messages to IMovers LLC on June 13, 2022 (Monday (first work day) after delivery) inquiring about my bike. Please see screenshot attachments of the conversation. The representative had no clue about the location of my bike and it took a few more text messages to get responses from her. I have filed a claim with CSI Keep on Moving (Claim ID: ********* Order / Job No: Al3832211) but the claim was denied.In addition to losing my bike, Imovers charged me an additional $5410.69 from what Allegiance Moving company estimated originally. Allegiance is a broker company who has also been fraudulent throughout the process.
Business Response
Date: 07/05/2022
Moving Claim Services, a ******** of **** Smart **** Management,LLC.
P.O. Box 3
******,************* *****
************

To Whom It May Concern:
Moving Claim Services (MCS) is a third party claims company hired by moving company's in order to provide claims processing services, free of charge to its customers who may have experienced Loss, Damage, Delay, or Overcharge during their relocation, in accordance with the customers coverage and federal law. All claims are processed based on all information submitted by the claimant as well as their service provider (moving company). Upon full examination of the submitted documents our findings are forwarded to the responsible party (moving company).
Here at Moving Claim Services (MCS), we take pride in being the most experienced provider of claims processing, administrative services, online reputation, consulting, and customer support to the ********************** industry nationwide. With more than 25 years of experience, our expertise extends to literally every aspect of the business,from managing major moving companies to providing consulting and services in claims processing.
For guaranteed quality assurance,we serve as a liaison between the customers and their service providers (Moving Companies). We reach out to all customers after their move is concluded to assure customer satisfaction. We inquire about their needs being met, if not exceeded, providing them with a survey and collecting their input accordingly. Once we collect that information, should we discover the customer is in any way displeased or unsatisfied with the services theyve received we begin to seek resolution on behalf of their moving company, the responsible party. We understand how unforeseen, unfortunate events can take place so we focus on providing a hassle-free, convenient process for customers to file customer service complaints or ********************** for loss and damage when the unpredictable should happen.
Upon the submission of a claim and/or complaint by a customer, ********************** (MCS) collects information from both the carriers (moving company) as well as their customers in order to determine settlement amounts per the carriers legal liability as detailed in the carriers governing **** of Lading and applicable tariff and in conjunction with federal law. Please note, while we regret when any customer is unsatisfied with the settlement rendered, please understand that Moving Claim Services (MCS) is not the responsible party for the outcome of the customer ********************.
We are not an insurance, moving nor repair company, we simply process claims/complaints. Therefore, we cannot be held responsible for any actions taken by the customers service provider (moving company).
Upon reviewing the customers complaint,it is CLEARLY not addressing our services and involvement in this process.Based on the information provided by the customer, their complaint is against the responsible party, which is their moving company NOT Moving Claim Services (MCS), which is the Claims processing company for their moving company.
Due to Moving Claim Services (MCS) being wrongfully accused, we request to have the above referenced complaint removed from our records, and transferred to the respective party who is responsible, as it proposes an undeserving threat to our reputation, considering the services we provide are not related to the customer complaint.
Thank you for your time!
*****************************
Moving Claim Services, a ******** of **** Smart **** Management, LLC.
Customer Answer
Date: 07/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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