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Business Profile

ATVs

Partzilla.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.88

Average of 57 Customer Reviews

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Review Details

  • william p

    Date: 07/20/2025

    The oem parts needed to keep on riding arrived quickly and securely.

  • Jose Luis T

    Date: 07/16/2025

    Jose Luis T

    Date: 07/16/2025

    Can see a patern.....never ever is their fault. Never an acknowledgement, always someone else's fault.
    My order was my fault , their schedule is my fault , they looking at my email after they shipped was my fault. The last email was just somewhat happens . Never a sincere apology, not for me nor anyone . Just look at all the reviews with problems . Thats what customers mean to them

    Partzilla.com

    Date: 07/23/2025

    Thank you for your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify the situation.
    Your order was placed online after business hours and paid through ******. Shortly afterward, you emailed us requesting a change to the shipping address. Unfortunately, by the time your message was received, the order had already been processed for shipment. Additionally, ****** requires us to ship to the address provided with the transaction in order to maintain compliance with their seller protection policies.
    While our agent explained this policy and noted that a refund would be issued if the package was returned, a supervisor ultimately processed a full refund as a courtesy, without waiting for the package to be returned.
    We regret that this situation caused frustration and want to assure you that we take customer concerns seriously. Your feedback has been shared with our team, and we’re always working to improve how we communicate and serve our customers.

  • Kristy B

    Date: 07/09/2025

    Kristy B

    Date: 07/09/2025

    The diagrams and parts do not match the descriptions. I put on my bike and opened up the exploded diagram for the headlight. It was easy because the part was linked right in the diagram. After waiting almost a week, even with express shipping (there was a holiday), the part isn't even for the right bike, and it is just the wiring. They returned the cost of the part but not the shipping, and did not offer to help me find the right part.

    Partzilla.com

    Date: 07/10/2025

    We have reviewed the interaction with out agents. It appears the incorrect part was ordered without the assistance of one of our parts technicians, due to this, the shipping would not be refunded. The part ordered was for an ATV, not the **** *******. Our agents did provide diagrams to the correct model and parts.

  • David H

    Date: 07/03/2025

    I order all my parts from them. Always have quick service and deliveries.

  • Craig C

    Date: 07/01/2025

    Have ordered atleast 20 items at this point over the last 5 years. The only issue I have ever had is the length of time it can take for out of stock parts to be received from the manufacturer but this typically happens in the off-season and in my opinion is no fault of Partzilla.
    Very happy customer.

  • Jason B

    Date: 04/30/2025

    Parts diagrams are world class and made it easy to find parts for my 40 year old quad. The parts came nicely packaged and individually wrapped in factory suzuki bags. And at a better price than ******! That's not an easy feat.

  • Stephen D.

    Date: 04/22/2025

    Stephen D.

    Date: 04/22/2025

    I ordered a part and paid extra for expedited shipping and it didnt even ship till the day it was due, and they said they wouldnt do anything for me. I explained how it gave me the delivery date and everything. so they ripped me off and still havent received my part. Horrible customer service and they wont honor their mistake or refund the service i paid for!!

    Partzilla.com

    Date: 04/25/2025

    Thank you for your feedback regarding your recent order. We have reviewed your order and show the item was not in stock at the time the order was placed. The item was ordered from the manufacturer and received on 04/21/25 and was shipped the same business day. The package was delivered on the 2nd business day on 04/23/25.


    Our expedited shipping is a 1-3 business day delivery time frame after the order has shipped. This time frame does not include the time it takes to receive parts in from the manufacture if they are not in stock at the time of purchase. . We do apologize for any delays and hope to do business with you in the future. 

  • Mark M

    Date: 04/20/2025

    I’ve ordered a lot with Partzilla and never had an issue. My last order was filled quick and came on time. I use them when I need OEM parts

  • Matthew M

    Date: 04/14/2025

    Received what I actually ordered and was quickly delivered to my house.

  • Ronald B

    Date: 04/12/2025

    Ronald B

    Date: 04/12/2025

    I gave one star because there's no option for zero, twice I've paid extra for expedited delivery, twice they ripped me off, that's stealing no matter how you look at it, that'll be my last order with them and I'll make sure I let anyone else know that may do business with them

    Partzilla.com

    Date: 04/14/2025

    We have reviewed your two recent orders and found that there was indeed a delay with the carrier on both of these orders. Due to this, we have issued a full shipping refund on both orders. While one order did already have a partial shipping refund, we have refunded the remaining shipping on that order as well. Please allow up to 3-5 business days for the refunds to appear in your account. We sincerely apologize for the carrier delays you have experienced.

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