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Business Profile

Accountant

Select Management Resources

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Select Management Resources's headquarters and its corporate-owned locations. To view all corporate locations, see

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Select Management Resources has 11 locations, listed below.

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was sold at auction last May and i received a letter that I was owed ******* from Select Management Resources. I have tried numerous times to contact them and to no avail I have not had a response even after 22 voice mails and speaking to ***** in HR.....It has been almost a year, this is ridiculous....I WANT MY MONEY!!

      Business Response

      Date: 05/02/2024

      Thank you for notifying us of ********************** complaint.  An investigation proved the company committed no wrongdoing.  A check has been mailed to **************** via US Certified mail, tracking number: 7020 3160 0001 1126 7984.  Thank you for your assistance with this matter. 

    • Initial Complaint

      Date:04/15/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/8/2020 I was mailed a letter saying my car was sold at auction. The total balance on my loan was $1118.25. The car was sold for $1700.00. It says the amount due to me is $581.75. The date is now April 15 2024 and I have yet to receive my payment. Everytime I call to inquire about it they say it's processing. And they don't have anymore information for me. I'm beyond frustrated and I just want my money. Why does it take 4 years???

      Business Response

      Date: 04/22/2024

      An investigation proved the company committed no wrongdoing.  A check has been mailed to ******************. 

    • Initial Complaint

      Date:04/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been taking ****** out of direct Express dibit card since Dec 2023. They took this *** off of my card index 2023 .Jan. Feb March 2024. I don't know this company and did not authorize these debits. This is my social security benefit money. I reported this multiple times to direct express without resolution.i am on a fixed income and this is causing me financial stress. There is number after their name on my statement ***********.I don't know what this number means. I would like a refund as soon as possible in check form.Thanking you for any assistance ************************* ************

    • Initial Complaint

      Date:03/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been waiting on close to a year for the check to be sent out, when i call they only say thats its being processed or there is no update.

      Business Response

      Date: 03/13/2024

      Thank you for notifying the company of ********************** complaint.  An investigation proved the company committed no wrongdoing.  A check has been mailed to ********************** address in the complaint (***********************************************).  Thank you for your assistance with this matter. 

    • Initial Complaint

      Date:02/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seeking what is owed to me claim number 133-772645

      Business Response

      Date: 02/26/2024

      The company operates in strict compliance with state and federal laws and has committed no wrongdoing.  Recently, a check was mailed to ************** via certified mail.  Thank you for your assistance. 

      Customer Answer

      Date: 02/26/2024

       
      Complaint: 21313824

      I am rejecting this response because:
      They never gave me a tracking number how you mailed a check to me via mail without giving me a tracking information 
      Sincerely,

      *********************

      Business Response

      Date: 03/04/2024

      ******** tracking number: 
      70203160000111268585

      Customer Answer

      Date: 03/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:02/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I loaned 700$ on my truck they repo My truck sent me a letter they sold the truck and was going to send me a check for 6,000$ everytime I call they say it still being processed

      Business Response

      Date: 02/19/2024

      We are unable to locate ************ in our records.  If he could please provide his account number or the *** for the sold vehicle for our investigation.  If ************ would like, he can contact *******, the company's Assistant General Counsel at ************ with the information. 

    • Initial Complaint

      Date:11/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was repo a couple days ago without any notice I have not heard from anyone in 6 months. I understand I was behind on payments but they dont even give me one last chance to make a payment before they sent a repo order out or tried to call me mail me a letter or anything.

      Business Response

      Date: 11/13/2023

      Thank you for notifying us or Mr. ******** complaint.  We appreciate this opportunity to respond.    

                  On December 15, 2022, ****************** borrowed $3,020.00.  His loan was due in full on January 14, 2022.  However, a review of Mr. ******** account reveals that he never submitted a payment.  *********** made numerous attempts to reach him, but ****************** was very uncooperative and had extremely limited communication with the company.   On May 15, 2023, the company mailed ****************** a notice explaining that he had failed to make his payment and therefore, his continued possession of his vehicle was at risk.  Still, ****************** did not submit a payment.  Finally, after exhausting all available means of trying to work with ******************, and not having received a payment in several months, on November 9, 2023, the company repossessed its collateral. 

                   Notwithstanding the above, the company is a consumer focused lender and always tries to work with customers.  With that said, the company has agreed to settle Mr. ******** account and release the vehicle for a reduced amount and his signature on a release agreement.  *** office supervisor has relayed the companys offer and explained to ****************** that he must submit the reduced payments and sign the release agreement on or before November 28, 2023.   

                  Thank you again for your assistance in this matter.  

    • Initial Complaint

      Date:10/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was repossessed. The car was sold at auction. I am due the surplus from the sale of the car. It has several months since the car was sold and I have not received my money yet. Can someone please help me out with this. #***-770504

      Business Response

      Date: 10/19/2023

      The company has committed no wrongdoing.  A check has been sent to *****************  If he doesn't received it on Monday, he should call ******* at ************

    • Initial Complaint

      Date:08/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Select Management Resources, LLC sent me a letter dated 12/23/2022. The letter stated that my vehicle was sold by Loan **** LLC at auction and that I am *********** $816.68 due to the remaining overage. The letter stated to call phone number ************ and give them claim # ***-788623 to claim what I was owed. I did this and was told it could take ****** days to receive. It is now 08/20/2023 and when I call this number (which I have a lot) I am told that they do not see anything being done and that accounting is looking at my case and will reach out to me as soon as they know something. This has been the same thing being told to me for the last 4 months since the 120 days were up. They also say someone named ******* is someone who would know what's going on with the case and when I asked to be transferred it always goes to a voicemail and my message is never returned. I've never spoken to a ******* once and multiple people there have said to talk with her and transferred me.

      Business Response

      Date: 11/03/2023

      An investigation proved the company committed no wrongdoing.  A check has been mailed to ****************.

    • Initial Complaint

      Date:07/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 18, 2022 I took out a loan with LoanMax with parent company Select Management Resources for $4.500. We maid our 1st payment on June 9th for $570.23 via online app. On July 21st we made another payment for $1,221 via western union - the online app was down. The payment was never applied we had to call continuously and finally had the payment applied on August 31st (surprisingly to no one adding additional interest to the load because no payment was applied). Because of the lost payment the next payment was not made until Sept 1st for $1,854.42 and the an additional on on September 15th totally $3,888.62. According to the receipt attached dated September 15th even though we had made $3,888.62 in payments on a $4.500 loan the balance remaining was still $3,167.50. Astonished on how this could be we attempted to reach someone with no prevail. Until February my wife received an email with a settlement of $2400 she made one payment and no longer can reach Arodriquez from Select Mgt. Now I am receiving harassing calls from LoanMax stating if I dont make a payment they we repo our car. We have now paid $6,592.48. Account # ******************************************* Now they will not return any calls just text saying they will repose the car if we do not pay another payment. We have already paid well beyond and then some. If you will not answer you phone or take our calls and or respond to emails how to you think we can rectify. This company is fraud front to take what is not theirs. They are about to repose a car over $2,000 which is worth $30,000 and paid in full. They take your money and do not apply payment to raise the percentage rate so you can never possibly be out of debt with them. Again makes a settlement with me then harasses my husband but neither of us can get anyone to respond to us. They also stopped posting our receipts of payment and balance due on our online app. Once we got close to paying off the loan and the interest rate exploded.

      Business Response

      Date: 07/10/2023

      ********************** is not a customer of the company's, nor is she an authorized third-party on a customer's account.  With that said, if ********************** would like to discuss a customer's account, she would need to have the customer contact the company.  

    Select Management Resources is NOT a BBB Accredited Business.

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