Business Profile

Accountant

Select Management Resources

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Select Management Resources's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

39 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/05/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 5/10/2023 Amount of transaction: $4362.77 Claim number: 183-842711 The business sold my car at an auction on the above date due to repossession and the overage/refund from my owed amount is the amount listed above. The only explanation I get from them is that they don't have tracking information on the payment yet, but they have received the money from the sale of the car.
Business Response
Date: 10/24/2023
An investigation proved the company committed no wrongdoing. *********** has mailed a check to **************** via US Certified Mail.
Initial Complaint
Date:06/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 18, 2022 I took out a loan with LoanMax with parent company Select Management Resources for $4.500. We maid our 1st payment on June 9th for $570.23 via online app. On July 21st we made another payment for $1,221 via western union - the online app was down. The payment was never applied we had to call continuously and finally had the payment applied on August 31st (surprisingly to no one adding additional interest to the load because no payment was applied). Because of the lost payment the next payment was not made until Sept 1st for $1,854.42 and the an additional on on September 15th totally $3,888.62. According to the receipt attached dated September 15th even though we had made $3,888.62 in payments on a $4.500 loan the balance remaining was still $3,167.50. Astonished on how this could be we attempted to reach someone with no prevail. Until February my wife received an email with a settlement of $2400 she made one payment and no longer can reach Arodriquez from Select Mgt. Now I am receiving harassing calls from LoanMax stating if I dont make a payment they we repo our car. We have now paid $6,592.48. Account # *********
Business Response
Date: 07/10/2023
Thank you for notifying the ******* of Mr. ******* complaint. We appreciate this opportunity to respond.

On May 17,2022, Mr. ************ borrowed $4,525.00. The terms, conditions and cost of the loan were fully explained to **************** by the *******s personnel, as well as on the loan documents as required by the Federal Truth in Lending Act. Based on the monthly income and expense information that **************** entered on his application, the loans scheduled payment was within his ability to repay. At no time did **************** indicate that he was confused or did not understand the terms of the loan.

A review of Mr. ******* account reveals that he did not submit his payment as agreed and has had extremely limited communication with the *******. Despite Mr.Fortins contentions, all payments were properly applied to his account. On July 21, 2022, the ******* received a ************* payment that only referenced Sender: *****************************, telephone number ************. The ******* could not locate a customer by that name (*****************************) or with that telephone number (************) in its records. With that said, the ******* could not post the payment to a customers account. The ******* tried to reach ********************** at the telephone number referenced in the *************, but was unsuccessful. Finally, on August 17,2022, ********************** returned the telephone message and informed the ******* that the payment was for Mr. ******* account. Accordingly, the ******* posted the payment to Mr. ******* account, and backdated that payment to the day it was received (July 21, 2022). Finally, the ******* has no record of offering **************** a settlement.

In closing, the ******* operates in strict compliance with state and federal laws and has committed no wrongdoing. Instead of paying his loan off in full when due, **************** has continually elected to submit the minimum amount needed to renew the contract. Moreover,he has not submitted those renewal payments in a timely manner. Most of the *******s customers pay off their loans in a short period of time which significantly reduces the amount of interest the borrower pays. Nonetheless,the ******* is a customer focused lender and always tries to work with customers as opposed to repossessing a vehicle. Therefore, the ******* is willing to settle Mr. ******* account for a final payment of $500.00 and his signature on a settlement agreement. The *******s Assistant General Counsel tried to reach ****************, but was unsuccessful. With that said, if **************** is interested in the offer, he should call ******* at ************, or the ************** where he obtained his loan at ************ by July 17, 2023.

Thank you again for your assistance with this matter and the opportunity to respond.
Initial Complaint
Date:06/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter dated 11/4/22 stating that my car was sold at auction and the amount after the sale that was owed to me was ******. I was told it could take up to 120 days to receive my money but haven't received anything yet. I have called continuously and they keep telling me it should be soon or it's on the desk. I'm frustrated and the money owed to me is long overdue.
Business Response
Date: 06/26/2023
An investigation proved the company committed no wrongdoing. A check has been mailed to ********************** (U.S. Certified Mail Tracking Number: 70212720000005877662) Thank you
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My vehicle was repossessed at the beginning of 2023. They gave me 7 days to pay loan in full plus towing, storage, and repossession fees. I owed them $1700 dollars, they wanted $3400 to get it back what is double what I owed them. Which is absurd. So towing, storage and fees were $1700 for 7 days. So they auctioned my car. I received a letter stating they auctioned the car for more than was owed. What a shock! They owe me $3525.72. I called right when I got the letter to confirm my information. They told me it would be around 30 days to receive my money owed. Its been over 90 days. I call 1 time a week and they now tell me the same thing every time, there is no update or scheduled date for my payment to be sent. Why not? What does that mean? They got double for what they were owed, in 7 days. I dont understand what could possibly take almost 120 days to write a check? I just want what is legally owed to me. Now!
Business Response
Date: 05/15/2023
Thank you for notifying us of ******************** complaint. An investigation proved the company committed no wrong doing. A check has been mailed to ***************** Thank you again for your assistance with this matter.
Customer Answer
Date: 05/15/2023

Complaint: 20008893

I am rejecting this response because:
I have not received a check. Do they have tracking information?

Sincerely,

*************************
Business Response
Date: 05/16/2023
The check was sent via ****** tracking 772143028934.
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold my vehicle through loan *** in December 2022. I received a letter in the mail stating that I had an overage and I called them immediately to collect. That was in January 2023. In Feb 2023 several time and in March 2023 I called again to follow up on when I would be receiving my overage check to which ******* ,who by the way was extremely rude, told me it could be up to a year before I would see my money. I had already been told by a ****** that it could take up to 180 days. That time is approaching and I still have not gotten my money. At this point i feel they are stealing my money.
Business Response
Date: 05/05/2023
An investigation proved the company committed no wrongdoing. *********** has recently mailed a check to ******************** via ******** certified mail.
Initial Complaint
Date:02/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im an never able to log on and view my account or handle the account independently as advertised, For months I couldnt log in became the one and only female representative put in my wrong email address even though I provided it multiple times. She is rude, never willing to assist me, harasses me every time I try to service my account. When I call another location, they direct me back to her. I have been tormented for months. No one will provide a number to corporate to voice my concerns. Its one sardonic woman that I always have to deal with. I never get my questions answered and there no transparency. Unfair practices
Business Response
Date: 02/27/2023
An investigation proved the company committed no wrongdoing. Nonetheless, the company is a customer focused lender and always tries to assist customers. With that said, in a good faith effort to assist **************, the company reached out to ************** and agreed to settle her account for a reduced amount. ************** was pleased with the resolution and on 2/24/2023 submitted her first payment. Thank you for your assistance with this matter.
Customer Answer
Date: 02/27/2023

Complaint: 19445301

I am rejecting this response because: As of today I am still unable to view my account online. I have accepted an offer for what the manager called a "hardship program." I am not pleased that I am still unable to visually see my account status online.

Sincerely,

*******************
Business Response
Date: 03/06/2023
The company is sorry ************** is having issues accessing her account online. She can call the office where she obtained her loan at ************* for assistance. Note, the company has settled her account for a reduced amount in light of any inconvenience this has caused her. Moreover, the company accepts money orders, Western Unions, or certified checks.
Initial Complaint
Date:02/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SMR sold my vehicle after I defaulted on my loan with LoanMax and I am now owed nearly $6,000 from them. I have called numerous times, at least once per week since August 2022. I simply want them to pay me the money I am owed ASAP however I recently called and the number seems to be disconnected. I don't have any other recourse as I have tried almost every option short of filing a lawsuit that I can think of. I don't understand how they were so quick to sell my car without giving me the opportunity to retrieve it but now can choose to pay me what they owe me whenever they feel like it. I just want my money and I feel as though I have been patient much longer than I should. Is there anything at all that can be done to get my check ASAP?
Business Response
Date: 02/15/2023
An investigation proved the company committed no wrongdoing. *********** has mailed ****************** a check for the surplus.
Customer Answer
Date: 02/15/2023

Complaint: 19389127

I am rejecting this response because: There is no detailed information. Please confirm the date the check was sent and the address it was sent to. Thank you.

Sincerely,

***********************
Business Response
Date: 02/22/2023
The check was mailed on February 13, 2023, to *********************************************************************, via **** Certified Mail, tracking number:70201810000195921721
Customer Answer
Date: 02/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me however the package was attempted to be delivered on 2/16 and I am no longer at that business address. The business assured me they would hold my mail but they failed to do so. It appears the package is headed back to your office. Please resend to my home:
***********************
2222 ************, *******, ** 77004 Thank you.
Moving Through Network
Arrived at **** Regional Facility
******* NORTH METRO DISTRIBUTION CENTER
February 22, 2023, 10:19 am
In Transit to Next Facility
February 21, 2023
Departed **** Regional Facility
NORTH ******* ** DISTRIBUTION CENTER
February 20, 2023, 9:23 am
Refused
*******, ** 77018
February 16, 2023, 1:29 pm
Arrived at **** Regional Facility
NORTH ******* ** DISTRIBUTION CENTER
February 15, 2023, 2:25 pm
Departed **** Regional Facility
******* NORTH METRO DISTRIBUTION CENTER
February 13, 2023, 9:14 pm
Arrived at **** Regional Facility
******* NORTH METRO DISTRIBUTION CENTER
February 13, 2023, 8:08 pm
Initial Complaint
Date:11/18/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a title loan last year, I was unable to pay the loan so my truck was repossessed. The company Select Management resources so much luck but over the loan price for $16,025.00. I received a letter from them stating they owe me $4514.40. I have been waiting over a year for my money. They told me I had to wait 120 days for my check to be processed. My 120th day was on October 8, 2021. I have been calling almost every week for a whole year checking the status of my check, And every time I call they keep telling my name is on a list. I am very frustrated and angry about my money.
Business Response
Date: 11/22/2022
An investigation proved the company committed no wrongdoing. *********** has mailed a check to Ms. ******************* Thank you for your assistance with this matter.
Customer Answer
Date: 11/22/2022

Complaint: 18438018

I am rejecting this response because:

Sincerely,

****** English
Business Response
Date: 11/28/2022
Thank you for allowing the company this opportunity to respond; however, there is no content in Ms. ********* complaint. Again, the company committed no wrongdoing and has mailed the check to Ms. ************** Thank you again for your assistance with this matter.
Initial Complaint
Date:11/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/14/2021 I received a letter from select management resources stating they sold my car at action. There was remaining balance of $3,983.21 they were going to send back to me. Per policy they said I'd have the check in 180 days. 180 days has passed. I call weekly and all I can speak to is the secretary. Says the same thing every week. No new update, we have no way of knowing when you'll receive your check and there is no one else you can contact about this issue.
Business Response
Date: 11/22/2022
An investigation proved the company committed no wrongdoing. A check has been mailed to ******************* Thank you again for your assistance with this matter.
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/20/2020 I received this letter from select management resources, LLC, I promptly called them on 7/20/20 and gave them all my current up to date information such as my full name, current address and phone number. They said it could be wait of almost 90 day's for my refund check to arrive, on 12/15/2021 I called them to see what was going on because it had been more than 90 days and they said they will put my name on the list and send out my check when it is time. For almost 3 years I have been calling once a week and every time I call them they tell me they will put my name on the list and that the check has not been sent out yet and that they will send it when they can. When I called on 10/5/2022 they again said it has not been sent out to me yet and when they find out what is going on as to why I have not received it they will email me, So again I called on 10/10/2022 and they said that there has been no change and can not give me any information as to why I have not received my check or the email regardingwhy I have not received it. Iam reaching out to the BBB for help to hopefully get my full check amount and for the company to be held accountable for there lack of communication and information regarding information, I also did some research on this company and it seems like they have done this many times before. Thank you.

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Select Management Resources is NOT a BBB Accredited Business.