Complaints

This profile includes complaints for The HoneyBaked Ham Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The HoneyBaked Ham Company LLC has 11 locations, listed below.

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• 

  The HoneyBaked Ham Company LLC

  3875 Mansell Rd Alpharetta, GA 30022

• 

  The HoneyBaked Ham Company LLC

  5445 Triangle Pkwy Ste 400 Norcross, GA 30092-2575

• 

  Honey Baked Ham Company

  1630 Washington Rd Pittsburgh, PA 15241-1217

• 

  Honey Baked Ham Company

  3750 William Penn Hwy Monroeville, PA 15146-2126

• 

  The Honey Baked Ham Company

  405 Broadway # 1 Saugus, MA 01906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clear to the point. I ordered an 8lb ham and received a 7lb 6-ounce ham (with plastic bag and foil still on the ham) weighed on my culinary kitchen scale—order # *********. I contacted Chat customer service, and after explaining I wished for a refund for the difference (not an entire refund), Lamecia hung up. So, I chatted back, and ********* just said sorry, your ham does not weigh the proper size only. I asked for a supervisor. I was refused and told to call ************, which she said the supervisor said to call. So why chat if you send valued customers to a phone number so they can wait and hold? Why send me a ham that was not the weight I ordered?

  Business Response

  Date: 11/25/2024

  ******,

  I have sent your comments to our Customer Service Manager.

  She will be refunding you $20.00 for the difference in the weight of the ham you received and the ham you ordered.

  Please let me know if you have any other questions or concerns.

  Thank you - 

  Greg ******* / HBH Contact Center Manager

   

  Customer Answer

  Date: 11/25/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:11/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase 10/31/24 Scheduled date of delivery:11/21/24 Order total: $186.17 Honey Baked order number: ********* *** tracking number: 1Z80W5E10300632608 Order: Honey Baked Ham and whole Honey Baked Cajun Turkey Order placed through website. Website states order complete and *** tracking number issued. *** originally showed a delivery date and time window, now saying they havent received the package. Attempted to contact Honey Baked by phone 3 times with hold times over 30 minutes each time and no associate answering call. Product was not delivered. I just want my order cancelled and the money returned to the card used for purchase as I now have to seek other options for holiday dinner on 11/24

  Business Response

  Date: 11/22/2024

  ******,

  We apologize for the issues you have had with your shipped order.

  I will arrange for one of the agents to contact you to provide the refund you are requesting.

  Thank you.

  **** ******* / HoneyBaked ************** Manager

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location:*************************************************************** on 11/11/3024 I entered around 3:30pm EST to purchase the Smoked Turkey slices. Upon entering, I was not greeted but instead ******** (employee) staring, waiting for me to order.When I opened the package, the turkey slices seemed spoiled so I went back into the store to return the turkey.******** was standing at the counter when I ********** was obvious that she was not in a good mood. She asked me what was the date to sell by on the package and I told her 11/13/2024 (2days from 11/11).I told her that I wanted a refund if there were no other turkey slice packages with a later date and she said no but never looked in the refrigerator to double check.The mgr came to the front & proceeded to the refrigerator to see if there were any turkey slices with a later expiration date.******** told her that I just wanted a refund which stopped her from looking.I told the mgr if she was able to find something with a later date I would take it.******** jumped in and saidWhat you think Im lying.I told her I never said she was lying I just asked the mgr if she had smoked turkey with a later expiration date I would take it.******** continued to try to argue with me as if I stated out my mouth that she lied about the expiration date of the turkey. The mgr then came to the counter to begin the refund and ******** stood behind her staring at me with a grin as if she wanted to fight me & jump over the counter.A complete shock of the unprofessional & rude manner that she ********** a customer I was scared & would never enter this location again.I will be telling others about this experience if this employee is still employed & working there.Once I asked for the corporate office # the mgr then asks if there is anything she can do to resolve this issue as any complaints will come right back to her from the corporate office.Please run your cameras back to review this incident and take corrective action! I am requesting a *****************

  Business Response

  Date: 11/14/2024

  ********, 

  I have forwarded your comments to our **************** Team.

  Please allow them a short time to sort through the information you provided. They should respond to you once they have completed their review.

  Thank you.

  **** ******* / ****************** Manager

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to Honey Baked Ham to place a pickup order on Oct.8,2024. The website asks to better assist you put in your zip code. I selected the store in my area. I ordered a half boneless ham and was provided with an online calendar to select a day and time for pickup. I chose Tuesday Oct. 15, 2024, and a pickup time between 2:00 pm - 2:15 pm. I paid for the ham $57.92 with my bank card. I received an email confirmation that my order had been placed (this is one of the documents I uploaded). As promised by Honey Baked Ham, I received two reminder emails on the day of pickup (this is one of the documents I uploaded). When I arrived at the store it was being remodeled and was closed. I called Honey Baked Ham customer service the next day due to the time change they were closed on the 15th when I arrived home. The person took all my information to complete a form they needed to submit for a refund and said I would receive an email concerning the issue. I never received an email. I went online today the 21st to Honey Baked Ham and did a chat concerning the issue. I was told I would need to contact the store because they can only see online orders not store orders. It was placed online and this is the policy on their website. "We accept orders online based on time availability for pick up at your selected HoneyBaked store. Orders placed within three hours of store closing will be available for pick up the next day with the next time available. You are welcome to place your order online 24/7. In the event of a store closing due to unforeseen events, we will contact you and confirm the next availability for pick up." This obviously is not the case and with a store being closed no one is answering the phone to be of assistance. I am without a ham and without my money.

  Business Response

  Date: 10/22/2024

  Thank you for reaching out regarding your latest experience.

  I have forwarded your comments and request to our **************** Team for review. Please allow them a little time to assist in reaching a resolution to your issue.

  Thank you.

  **** ******* / ************** Manager

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No honey baked ham close to me. Drove across town to regency location to use my coupon for 50% off slices. None in store. Around Christmas the mandarin location would not let me in the store because I did not have a reservation. For a store that sells hams as their #1 product you sure make it difficult to purchase one.

  Business Response

  Date: 06/25/2024

  ******,

  I called to speak to you regarding your comments and had to leave a message.

  Please contact me at ************ so I can get some additional information about the specific store locations you reference as 'Regency' and 'Mandarin'.

  Look forward to hearing from you. I will contact the **************** Team to assist with your concerns and comments.

  Thank you.

  *********************** / HBH Contact Center Manager

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why was I charged a $3.00 convenience fee when I picked up my prepaid ham on 3/29/24 at store 4107 in ********** ********?Big deal that there was a $4.09 discount!!!

  Business Response

  Date: 04/17/2024

  ******,

  To continue to offer a faster guest pick-up experience and inventory preference, a $3 Convenience Fee is added to prepaid transactions over $25. This is to cover the increased costs for this service at our retail locations.

  Thank you for choosing HoneyBaked.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two $50.00 Honey Baked Ham Gift Cards, when I tried to use them I was told that neither had any value. **************** is worthless as they tried to blame me for the error.

  Business Response

  Date: 03/19/2024

  *****,

  Were the giftcards purchased at a retail store or online?

  Can you please send the card numbers and we will find out what has happened and get back to you.

  Thank you.

  *********************;  HBH Customer Experience Manager.

• Initial Complaint

  Date:02/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchase a ham for $96.00 and the ham quality is horrible order number *********

  Business Response

  Date: 02/28/2024

  ******,

  We are very sorry to hear of the issue you experienced and apologize we did not meet the standards you've come to expect.

  We encourage you to contact the store directly for the resolution you are seeking in your request for a refund. You may also submit feedback to the store via our website and the **************** Team will assist with your issue. Please visit www.honeybaked.com/stores and choose the ********** location from which you made your purchase.

  Thank you.

  *********************** / HBH ************** Manager
  

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21353673
  
  I am rejecting this response because:

   

  I made the purchase online and picked up at the store
  
  Sincerely,
  
  ******

  Business Response

  Date: 02/29/2024

  We understand you made the purchase from the store which is why we directed you there for the resolution.

  We have sent your contact information to the store in ********** for them to assist with your request for a refund.

  Thank you.

  Customer Answer

  Date: 02/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would come to your Honey Baked Ham at ******************************************************************** every time I would submit my phone number associated with my account the Female Manager would say "no such number" and she would do it again and same thing would happen and I would show her proof on my cell phone that I put the correct phone number and email address and she would basically call me a liar I do not appreciate this at all whenever this happens she would always debate with me about it I am so tried of this kind of service I did contact your customer service and I had gotten no response whatsoever this female manager needs to fired or this place needs to have new management I am getting tired of being treated like this I would like some kind of compensation due to this kind of service

  Business Response

  Date: 01/24/2024

  ***,

  I have forwarded your complaint to our **************** Team.

  Please allow them time to review your comments and respond to you with a resolution.

  Thank you.

  ***********************
  Contact Center Operations Manager
  ******************
  
  The Honey Baked Ham Company, LLC
  *************************************************************************; 30350

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21178408 I am rejecting this response because if  they business doesn't respond in the next 7 to 10 working days along with resolution to this matter I will persue legal action against Honey Baked Ham for negligence 
  
  Sincerely,
  
  ***************

  Business Response

  Date: 01/25/2024

  ************,

  We understand that the **************** Team has offered to provide you with a gift card as their way of making this right.

  Thank you for allowing them to assist in resolving your issue.

  ***********************

  HBH ************** Manager

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ************ from Honey Baked Ham online o. 11/08/23. I was told by the nearest store in ******, ** that I could only order an unglazed Ham online by putting my request in the comments section and that I couldn't order over the phone, so I went to their website and ordered there, however, there was no way to indicate my preference for an unglazed Ham, so I placed the order called the corporate office less than 12 hours later to update my order. I was told that the order was closed and they could not refund or cancel my order. I made a formal complaint with the representative and she said I would have an email within the next few business days addressing my complaint. I received nothing from them and made multiple attempts to call the corporate office. I was only able to leave a voice mail, as their recording said the receptionist was unavailable. I left two detailed messages and received no response from the company. I then notified my bank, ***** Fargo and submitted a dispute with them . They temporarily reversed the charges and I spoke with 2 representatives giving them all the information they asked for. I then received a letter from ***** Fargo saying they would be charging my account the $213.98 saying they didn't receive the information they requested from me. They never asked me to send any written documents, so I called a 3rd time today (01/02/24) to dispute the charges. They have put it on another temporary hold while I contact you for a resolution. I did receive the ham and turkey from Honey Baked, but I was unable to eat them, as I have hypoglycemia and can't have the sugar glaze. I was also unable to eat the turkey, as it also came with a sugar base. I had to purchase a 2nd ham and turkey for my family get together and donated the Honey Baked items to a local charity. I spent an additional $130 on those items. This company offered me no recourse and completely ignored my requests. I didn't even get an email confirmation of my purchase, so I have no paper trail. I have ordered from this company for many years and to have this kind of blatant disregard for their customers is really disappointing. They do not need to be in business if they are going to treat people like this. I am requesting that the company refund me the $213.98 that my bank is now saying I will have to pay, regardless of my claims to dispute this. Thank you for help and assistance with this matter.****************************** ************** ********************

  Business Response

  Date: 01/03/2024

  I reached out to ***** to discuss the issues outlined in her complaint. I apologized for the experience that she had with the store and the customer service team and walked her through our order porcess.

  I will be forwarding her concerns to our **************** Team for review. I will also include the store in the communication so they can address any gaps in their process as the customer simply started her experience by wanting to place an order over the phone and felt like she was not treated as a valued customer.

  I agreed to and will be refunding the online order that was placed by ***** on 11-7-23 (*********) for $213.98.

  I thanked her for taking the time to express her concerns and talking with me about a resolution.

  *********************** / HBH ************** Manager

  Customer Answer

  Date: 01/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************-ryte